Perceived organisational support (POS), Job engagement (JE) and their effect on organisational citizenship behaviour (OCB) among nurses at the Victoria Hospital, Alice, Nkonkobe Municipality

Dumisani, Mathumbu

Title: Perceived organisational support (POS), Job engagement (JE) and their effect on organisational citizenship behaviour (OCB) among nurses at the Victoria Hospital, Alice, Nkonkobe Municipality
Creator: Dumisani, Mathumbu
Subject: Municipal government -- South Africa -- Eastern Cape
Subject: Local government -- South Africa -- Eastern Cape
Subject: Organizational behavior -- South Africa -- Eastern Cape
Subject: Nurses -- South Africa -- Eastern Cape
Subject: Nursing -- South Africa -- Eastern Cape
Subject: Job stress -- South Africa -- Eastern Cape
Subject: Employee retention -- South Africa -- Eastern Cape
Subject: Employees -- Training of -- South Africa -- Eastern Cape
Subject: Perceived Organization Support
Subject: Job Engagement
Subject: Organizational Citizenship Behavior
Date: 2012
Type: Thesis
Type: Masters
Type: MCom (Industrial Psychology)
Identifier: vital:11552
Identifier: http://hdl.handle.net/10353/d1007032
Identifier: Municipal government -- South Africa -- Eastern Cape
Identifier: Local government -- South Africa -- Eastern Cape
Identifier: Organizational behavior -- South Africa -- Eastern Cape
Identifier: Nurses -- South Africa -- Eastern Cape
Identifier: Nursing -- South Africa -- Eastern Cape
Identifier: Job stress -- South Africa -- Eastern Cape
Identifier: Employee retention -- South Africa -- Eastern Cape
Identifier: Employees -- Training of -- South Africa -- Eastern Cape
Identifier: Perceived Organization Support
Identifier: Job Engagement
Identifier: Organizational Citizenship Behavior
Description: Wendel (1994, p. 91) defined perceived organizational support (POS) as “organization support in terms of all things that relate to assistance and relationships amongst working peers and colleagues, which involve the feeling of need between superiors and subordinates . Rothbard (2001, p. 656) in defining job engagement (JE) listed two components which he thought were critical for its effectiveness on organizational functioning: (i) attention and (ii) absorption, with the former referring to “cognitive ability and the amount of time one spends thinking about the role”, while the latter “means being engrossed in a role and means the intensity of one’s focus on a role”. Organizational citizenship behavior (OCB) was first introduced by Organ in the 1980s and he defined the concept of organizational citizenship behavior “as discretionary behaviors by individuals (employees) that do not form part of formal requirements of a job, but are necessary and promote effective functioning of the organization (Organ, 1988)”. The objective of study was to explore the relationship between perceived organizational support and job engagement and their effect organizational citizenship behavior. Other relationships that were tested were first, the direct relationship between POS JE. Secondly, the combined effect of POS and JE on OCB. The study was conducted amongst nurses at Victoria hospital, in Alice within the Nkonkobe district municipality. The results showed a significant relationship between JE and OCB, whilst the relationship between POS and OCB was not accepted. The results for the other two hypotheses that were tested; (i) relationship between POS and JE, (ii) combined effect of POS and JE on OCB also showed that they were not accepted. The consistency scores for these variables were of international level (n=106). The Pearson correlation coefficients were used for hypothesis testing.
Format: 107 leaves; 30 cm
Format: pdf
Publisher: University of Fort Hare
Publisher: Faculty of Management & Commerce
Language: English
Rights: University of Fort Hare

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