- Title
- Assessment of the impact of service charters on service delivery in Malawi: a case of Southern Region Water Board
- Creator
- Ntelela, Rashid Friday
- Subject
- Water-supply -- Malawi
- Subject
- Water utilities -- Malawi
- Subject
- Municipal services -- Malawi
- Subject
- Local government -- Malawi
- Date
- 2012
- Type
- Thesis
- Type
- Masters
- Type
- MPA
- Identifier
- vital:11624
- Identifier
- http://hdl.handle.net/10353/549
- Identifier
- Water-supply -- Malawi
- Identifier
- Water utilities -- Malawi
- Identifier
- Municipal services -- Malawi
- Identifier
- Local government -- Malawi
- Description
- Malawi is divided into three regions, namely: Southern, Central and Northern regions. Each Region has an independent Water Board owned by Government to supply it with portable water. The Constitution of the Republic of Malawi 1994, Chapter 3, Section 13 recognizes public trust and good governance as some of the fundamental principles of National Policy and thereby promised to introduce measures which will guarantee accountability, transparency, personal integrity and financial probity and which by virtue of their effectiveness will strengthen confidence in public institutions. In order to improve service delivery and fulfill the stated constitutional imperatives, the Malawi Government issued the following statement in 2008, one of our cardinal agenda is reform aimed at changing the way things are done in the public service so that it becomes more efficient and responsive to the needs of all Malawians. As a Government we realize that no matter how brilliant plans and development agenda can be, they will be frustrated unless major reforms are initiated and implemented to facilitate required changes to support the development process. Major changes are necessary in values, beliefs, norms, attitudes and mindsets to help create an enabling environment for the effective management of reforms across the public service. We need to move away from the business as usual type of attitude and fully account for time that we are paid for from public funds if we are to join the prosperous nations (National Framework for Public Sector Management Reform, June, 2008).
- Format
- 62 leaves; 30 cm
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management & Commerce
- Language
- English
- Rights
- University of Fort Hare
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UFH Department of Public Administration
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