- Title
- Linking performance management to public perceptions of police effectiveness: a case of Queenstown cluster police stations, Eastern Cape (2009-2011)
- Creator
- Mziwonke, Bazel Bibi
- Date
- 2013
- Type
- Thesis
- Type
- Masters
- Type
- MPA
- Identifier
- vital:11702
- Identifier
- http://hdl.handle.net/10353/d1015148
- Description
- This study investigated the relationship between SAPS performance management and measurement assessment patterns and public perceptions of the effectiveness of SAPS. The Performance Management System (PMS) and the Performance Measurement System (PMS1) of SAPS were investigated and it was looked at whether there is a correlation between them. The two internal measurement systems i.e. PMS and PMS1 were compared with the perception of the community about service delivery effectiveness of SAPS. Seven police stations in the Queenstown Cluster participated in the study. Semi-structured interviews were used to gather data from the Cluster Commander, Station Commanders, Production personnel and members of the community. The findings indicated that SAPS has challenges in implementing PMS. Matters of honesty and trust were seen as contributing factors to these challenges. The internal performance management tools do not take into consideration the needs of the community. This transpired on the results of internal performance management which indicated police stations and their members to be performing satisfactory while the community is not satisfied with the police station performance.
- Format
- 135 leaves; 30 cm
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management & Commerce
- Language
- English
- Rights
- University of Fort Hare
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