- Title
- Balanced scorecard components as predictors of service performance management in first bank Nigeria plc 2009 – 2014
- Creator
- Agomuonso, Clara Udochi
- Date
- 2014
- Type
- Thesis
- Type
- Doctoral
- Type
- PhD (in Public Administration)
- Identifier
- vital:11721
- Identifier
- http://hdl.handle.net/10353/d1017866
- Description
- Many institutions and organizations are set up to with a right motive but fail to actualize their vision. This cuts across both public and private institutions across the globe. A financial institution is selected for this research because of its sensitivity; hence getting it right with a delicate institution like a financial organization will assist usage of this monitoring system by other institutions. Modern banking in Nigeria started in 1892 with the free banking era which ended when the Banking Ordinance of 1952 was promulgated. First Bank was the pioneer bank that was established in Nigeria in 1894 as the Bank of British West Africa. The establishment of the First Bank of Nigeria predates the birth of the Nigerian nation as a sovereign entity. The bank which was registered as the bank of British West Africa in 1894 has therefore evolved along the path of political, social and economic changes and developments of Nigeria from the colonial period to independence and the experience of post-independence. It thus shared, in the process of its growth, the tidal experiences of the nation which, in retrospect, were sources of strength (Ndekwu, 1994).
- Format
- 182 leaves; 30 cm
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management & Commerce
- Language
- English
- Rights
- University of Fort Hare
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