- Title
- An assessment of the role of officials in housings service delivery in the Nelson Mandela bay Municipality
- Creator
- Tutu, Jimmy Vuyisile
- Subject
- Housing -- Protests -- Officials -- Service Delivery
- Subject
- Beneficiary -- Beneficiary Management -- Corruption
- Date
- 2014
- Type
- Thesis
- Type
- Masters
- Type
- MPA
- Identifier
- vital:11722
- Identifier
- http://hdl.handle.net/10353/d1017867
- Identifier
- Housing -- Protests -- Officials -- Service Delivery
- Identifier
- Beneficiary -- Beneficiary Management -- Corruption
- Description
- The purpose of this study was to assess the role of the officials on housing service delivery in the Nelson Mandela by Municipality (NMBM). The role of the officials currently occupies the centre stage in the Public Service and they should be proud to be the servants of the people. Furthermore, they relish the challenge of providing improved services to all by applying the principles of Batho Pele. In order to meet the goals of the study, it was necessary to study the literature on the housing sector, in particular the role of Officials in the Nelson Mandela Municipality and the reasons why people marched and accused Officials of perceived Corruption in Nelson Mandela Bay Municipality. In order to address the research problem and to fulfill the research objectives, an in depth literature study was done. Empirical studies were done by means of face-to-face interviews and Questionnaires with the Sample population from the Community and the Department of Housing officials in NMBM. The findings of the study suggested that there is ineffective client interface, housing waiting lists are not properly managed, there is a lack of transparency in housing allocations, as well as favoritism by Officials, Councilors and Community leaders on the allocation of houses and there is also a problem of the illegal occupation of houses .The study further suggests that the role of Officials and Councilors needs to be improved if it is to serve as a catalyst for effective housing service delivery to the citizens of NMBM. Recommendations were put forward to assist the Nelson Mandela Bay Municipality in improving effective and efficiency Housing Service Delivery.
- Format
- 165 leaves; 30 cm
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management & Commerce
- Language
- English
- Rights
- University of Fort Hare
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