- Title
- Information needs and information-seeking behaviour of practising medical doctors at Katutura and Windhoek central state hospitals in Namibia
- Creator
- Matsveru, David
- Subject
- Information behavior Information resources
- Date
- 2020
- Type
- Thesis
- Type
- Doctoral
- Type
- PhD
- Identifier
- http://hdl.handle.net/10353/17976
- Identifier
- vital:42000
- Description
- This study investigated the information needs and information-seeking behaviour of practising medical doctors at Katutura and Windhoek Central hospitals in Namibia. Anchored on Wilson’s (1996) model of information-seeking behaviour, the purpose of the study was to establish the information required by practising medical doctors to carry out their work, how they seek information, the information sources and resources they use, and the factors that affect them as they do so. Understanding users’ information needs and the way information is disseminated in hospitals is necessary in developing an effective information provision system and ensuring the quality of information services in the hospitals. A mixed-methods research approach was used to meet the objectives of the study. Questionnaires were administered on 140 practising medical doctors at Katutura and Windhoek Central state hospitals, while fifteen doctors were interviewed telephonically, using a semi-structured interview guide. IBM SPSS (Version 25) was used to analyse quantitative data from the questionnaires, while content analysis was used to analyse qualitative data from the interviews. The findings of this research are that practising medical doctors need information mainly for improving clinical decision-making, keeping up-to-date, improving professional knowledge, and continuing education. The study also revealed that medical doctors use a variety of information sources and resources. However, the degree to which information sources are xiii used depends on the clinical context (outpatients, wards and casualty/emergency). Some contextual factors (organisational context, socio-cultural context, and information sources) can either support or hinder doctors in seeking the information they need. The patient is one of the primary information sources for medical doctors. However, language problems are a significant challenge in communicating with patients or patients’ relatives. Lack of patients’ understanding of medical terms and unavailability of properly run libraries in hospitals are some of the factors that affect doctors’ information-seeking behaviour. Participants recommended health education for patients, training of medical doctors on the use of the Internet and ICT, provision of properly run hospital libraries, and improved communication with other international hospitals as some of the ways to improve health information sources and services. Three related models were drawn from the study’s findings, based on Wilson’s (1996) model and literature, namely, the doctors’ decision-making model (DDmM), the clinical context information sources model (CCISM), and the model of information needs and information-seeking behaviour of medical doctors (MINISBMD). The thesis concludes with practical recommendations to enhance the provision of information at Katutura and Windhoek Central hospitals and suggestions for further research.
- Format
- 346 leaves
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Social Sciences and Humanities
- Language
- English
- Rights
- University of Fort Hare
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UFH Department of Library & Information Science
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | DAVID MATSVERU DISSERTATION2.pdf | 3 MB | Adobe Acrobat PDF | View Details Download |