- Title
- The role of good governance practices in enhancing service delivery: A case of Mnquma Municipality
- Creator
- Sipuka, Noluthando
- Subject
- Public administration
- Subject
- Government productivity
- Date
- 2021-01
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10353/20219
- Identifier
- vital:45429
- Description
- This study examines the role of good governance practices in enhancing service delivery in Mnquma Municipality in an effort to assist municipalities in the greater Eastern Cape and South Africa in general. Good governance has become a popular theme in Africa and worldwide, attributed to the increasing need to alleviate rampant corruption in municipalities, of which Mnquma Municipality is not immune. This study positioned in the constructivist paradigm employed the qualitative research paradigm, using semi-structured interviews with 15 community members and officials, secondary data and field notes. Collected data was analysed using content analysis and various themes were extracted from the data. The study found that the community in the Mnquma Municipality is dissatisfied with service delivery as there are rural areas who are still battling to get clean water and decent ablution facilities. This municipality has been marred by violent protests, infighting amongst those who are tasked to oversee the delivery of services. The infighting amongst municipal officials and municipal council which results in minimal involvement of the third leg of the municipality which is the community in the affairs of the municipality. This study sought to explore the roles of good governance in enhancing service delivery in Mnquma Municipality, investigate the challenges that impede good governance practices in Mnquma Municipality and to recommend possible strategies that can be used to enhance good governance in Mnquma Municipality. Good governance has become a popular theme in Africa and worldwide, attributed to the increasing need to alleviate rampant corruption in municipalities, of which Mnquma Municipality is not immune. The study found that the community in the Mnquma Municipality is dissatisfied with service delivery as there are rural areas who are still battling to get clean water and decent ablution facilities. This municipality has been marred by violent protests, infighting amongst those who are tasked to oversee the delivery of services. The study recommends various approaches to end the bad governance and insufficient service delivery such as ensuring effective monitoring and evaluation of community projects, skills audits and trainings for municipal officials, increased community participation in municipal decisions as well as increased access to loans to community members.
- Description
- Thesis (MPA) -- Faculty of Management and Commerce, 2021
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (90 leaves)
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management and Commerce
- Language
- English
- Rights
- University of Fort Hare
- Rights
- All Rights Reserved
- Rights
- Open Access
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UFH Department of Public Administration
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Sipuka_201414615_Public Administration.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |