The impact of public libraries as a transformative factor in human development in the Buffalo City Municipalities

Ndlovu, Sheron https://orcid.org/0000-0003-4601-9789

Title: The impact of public libraries as a transformative factor in human development in the Buffalo City Municipalities
Creator: Ndlovu, Sheron https://orcid.org/0000-0003-4601-9789
Subject: Public libraries
Subject: Libraries and society
Date: 2022-08
Type: Doctoral theses
Type: text
Identifier: http://hdl.handle.net/10353/23947
Identifier: vital:61993
Description: This study investigated the impact of public libraries as a transformative factor in human development in the Buffalo City Municipalities. Literature revealed that although libraries play a significant role to their clientele, there seems to be challenges of service delivery in public libraries and these are largely due to funding issues. This has led to a general public negative perception that public libraries underperform which may not be necessarily a true reflection of public libraries. The role of the libraries in as far as the transformative factor in human development may be unclear, therefore, the researcher wants to determine the extent of the transformation factor in human development. The study was guided by the following objectives to: examine the impact of public library to its community or patrons in the Buffalo city libraries, find determine whether the library personnel understand their role in transforming the human development, determine the strategies used by public libraries that are transforming the human factor and to establish how the library patrons perceive the role of the public libraries in transforming their lives. A mixed methods approach was used as the research method. Qualitative and quantitative research methods were combined while simple random sampling was adopted to have a wide range of perspectives from library users. Library staff were purposively selected for interviews. A total of 31 people were interviewed, with 6 librarians and 25 library patrons. Out of 250 questionnaires administered, 220 were returned. The study was informed by the Service quality theory (SERVQUAL), Human Capital Theory and the Diffusion of Innovation Theory (DOIT). The DOIT theory was deemed suitable in this kind of research that deals with transformation and development as patrons adopted and adapted to new ideas and practices. The Service Quality theory was useful in this study because it included variables that the researcher felt were most significant for transformation and development to take place in a public library setting. The HCT theory denotes that education and training leads to greater productivity, and it translates into economic returns like high wages and increased Gross Domestic Product (GDP). This theory was relevant in this study because public libraries have an informative role to play as part of its roles as well as an educational role to play to the lives of the people who use the library. When people read at libraries, they are educated. They also improve their literacy levels through reading. Public libraries provide community members with services that are free of charge or cheaper and this helps the library patrons to save economically and transform as well. This process of servicing the needs of patrons is beneficial and continuous. In addition, the findings of this study revealed that library personnel understand their roles and those roles in turn transform the human development, although this is not really conclusive that they understand their roles in the transformation process. They ensure that the library patrons get the services they require and in some instances the library personnel even go beyond their normal duties. However, it must be noted that from the findings the main obstacles hindering libraries to effectively transforming the human development is the issue of funding and insufficient resources, Libraries have assisted in educational investment to the community members through many programmes offered in the public libraries and this assists in educational improvement and productivity in many spheres of life. The study also revealed that the public libraries provide spaces where patrons can hold meetings, discuss study related topics as well as individual studying spaces although, more space is required to avoid overcrowding. Through a number of strategies employed which are also attractive to the library patrons, public libraries transform the human development. Patrons perceive public libraries as extremely useful in transforming their lives as they indicated that the public library transform their lives in many aspects such as providing them with the information they require, learning opportunities, access to gateways of information like the internet and manual books, bridging that poverty gap and provision of literacy skills to the library patrons. It was concluded that public libraries transform the lives of the people in the communities that they serve in different aspects with the different roles and services that they offer to their patronage. In addition, a number of strategies are employed by public libraries so as to attract people into public libraries as well as to fulfil their primary mandate. In their pursuit to employ these strategies, public libraries transform the human development. Librarians with their duties assist the public yet it is unclear if they are fully aware of the role they play in transforming people’s lives. Despite some of the bad attitude exhibited by the librarians, a larger percentage of the librarians display a good attitude when carrying out their duties and assisting the library patrons. Librarians go beyond the call of duty in assisting the patrons and this in turn transform the human development. The researcher made some recommendations as per the findings of the study and these recommendations entail continuous training of the library personnel post their formal qualifications, strengthened collaboration and communication by the three spheres of Government so that the libraries may be better governed, constant awareness drives about public libraries and stable internet connectivity so that access maybe improved. The researcher also recommended the use of social media platforms for communication purposes and announcements as people are now attracted to social media platforms and they can be accessed by most of the library community. A proposed model was developed, and the proposed model is the RPPPP hierarchical model for transformative public libraries. This model was proposed also based on the findings of the research. For a public library to be transformative it must have resources, personnel, patrons, physical space and policies in place hence, the name RPPPP model. RPPPP denotes Resources, patrons, personnel, policy and physical space. Resources are primary to the functioning of any public library, highly skilled personnel as well as patrons as they are the recipients of the public library services, policy is also important so as to give guidance and direction on the issues of governance. In order to adequately serve the needs of the patrons, enough space is needed.
Description: Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2022
Format: computer
Format: online resource
Format: application/pdf
Format: 1 online resource (230 leaves)
Format: pdf
Publisher: University of Fort Hare
Publisher: Faculty of Social Sciences and Humanities
Language: English
Rights: University of Fort Hare
Rights: All Rights Reserved
Rights: Open Access

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