- Title
- Performance monitoring and evaluation for sustainable public service delivery: the case for the South African police service
- Creator
- Reddy, Michael
- Subject
- Performance -- Evaluation
- Subject
- Civil service -- Labor productivity
- Date
- 2012-04
- Type
- Doctoral theses
- Type
- text
- Identifier
- http://hdl.handle.net/10353/24399
- Identifier
- vital:62767
- Description
- The public service which is the delivery arm of government, has to rise constantly to the massive challenge of service delivery to ensure that government achieves its ideal of creating a better life for all in accordance with the people’s contract. The research analyzed the question: To what extent can monitoring and evaluation of performance provide sustainable public service delivery by the public sector? Against this milieu, the study examined the monitoring and evaluation approaches adopted by the governments of Mexico and Spain (international) and South Africa (local). Further, an analogous of both the international and local experiences was conducted in the study. The state of service delivery was examined by studying the South African Police Service. It was evidenced in the study that sustainable service delivery in the SAPS is influenced by various factors, such as performance monitoring and evaluation. Although the SAPS reported the successful achievement of certain performance targets relating to its planned activities and financial performance, it became clear that the performance monitoring and evaluation framework is not adequate to effectively address the service delivery expectations in the South African context. This thesis presents an inclusive and comprehensive approach towards performance monitoring and evaluation, which seeks to shape the South African Police Service’s current framework positively towards promoting sustainable service delivery. The features of this new proposed approach include the involvement and/ or meaningful consultation with the broad South African community, effective communication; promotion of accountability; professional and ethical standards; and expansion and development of the current and future leadership at all levels in the organization. Further, a call for greater regional and international cohesion is made, to benchmark best practices relating to performance monitoring and evaluation; this was found necessary, as a global effort is required to successfully prevent and realize a significant reduction in crime levels. The study finally presents an alternative In year Monitoring Model (IYMM) to manage the budget performance against the predetermined plan. It links the key performance areas, as contained in the cost centre’s business plan to the allocated budget; produces unique projected spending patterns (PSP) for each cost centre; thereby propelling departments from old paradigms of monitoring financial performance. The IYMM provides management with an excellent tool to monitor and evaluate performance during the year. The performance monitoring and evaluation approach and the IYMM developed in this study are flexible and adaptable, as it can be applied successfully in other government departments locally, regionally and internationally. The thesis thus proposes a pragmatic approach towards performance monitoring and evaluation that promotes sustainable service delivery in South Africa.
- Description
- Thesis (PhD) -- Faculty of Management and Commerce, 2012
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xvii, 380 pages)
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management and Commerce
- Language
- English
- Rights
- rights holder
- Rights
- All Rights Reserved
- Rights
- Open Access
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UFH Department of Public Administration
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details | SOURCE1 | Reddy M.pdf | 2 MB | Adobe Acrobat PDF | View Details |