- Title
- Access to social grants information by the Balfour Village elderly population in Eastern Cape Province, South Africa
- Creator
- Faku, Andile
- Subject
- Information services Information resources
- Date
- 2020
- Type
- Thesis
- Type
- Masters
- Type
- MSoc. Sci (Library and Information Science)
- Identifier
- http://hdl.handle.net/10353/18096
- Identifier
- vital:42231
- Description
- This study sought to investigate the access to information about social grants by the elderly population of Balfour village in Raymond Mhlaba Local Municipality in SA’s Eastern Cape Province. A study on access to information is quite relevant in the knowledge-based economies. People act when they have information and similarly elderly people require information in order to access their grants. This study is quite relevant in the Library and Information Science field. The targeted population for the study were the elderly people of the Balfour village. The qualitative research approach was used in this study. The researcher selected a sample for the study using snowballsampling procedure. Both in-depth interviews and questionnaires were employed as methods of gathering data and thematic analysis of data was used. Results showed that there is a lack of information dissemination and access to information about social grants for elderly people living in Balfour. The study found out that elderly people in Balfour complained that, in most cases, they were not sure about the documents they were supposed to bring with them when they visited the South African Social Security Agency offices. This indicates the need for SASSA to train their staff members to be customer orientated and encourage staff to empower themselves with formal educational qualifications. In addition, the distance to and from SASSA offices is of great concern because elderly people spend significant amounts of money for travelling these distances. Therefore, there must be an office that is situated in a favourable distance to the elderly so that they do not struggle when they want to reach SASSA offices. Another option would be to avail a mobile office that may serve the area two or three times a week.
- Format
- 136 leaves
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Social Sciences and Humanities
- Language
- English
- Rights
- University of Fort Hare
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UFH Department of Library & Information Science
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details | SOURCE1 | FAKU ANDILE DISSERTATION.pdf | 1 MB | Adobe Acrobat PDF | View Details |