An analysis of performance management and organisational success in local government administration in South Africa: A case study of Buffalo City Metropolitan Municipality (BCMM)

Ndasana, Mvuyisi https://orcid.org/0000-0003-1615-7785

Title: An analysis of performance management and organisational success in local government administration in South Africa: A case study of Buffalo City Metropolitan Municipality (BCMM)
Creator: Ndasana, Mvuyisi https://orcid.org/0000-0003-1615-7785
Subject: Local government--South Africa
Subject: Managing local government
Date: 2022-04
Type: Master's theses
Type: text
Identifier: http://hdl.handle.net/10353/23765
Identifier: vital:60504
Description: The study examined performance management and organizational success in local government administration in South Africa with a focus on Buffalo City Metropolitan Municipality (BCMM), Eastern Cape Province. It adopted the mixed method approach, namely, qualitative, and quantitative research methods. In-depth face-to-face interviews were conducted with a sample of 20 participants from Buffalo City Metropolitan Municipality (BCMM) who were selected using the purposive sampling technique. The study also distributed 100 questionnaires to BCMM employees who were selected using random sampling technique. The target population of the study was the employees of BCMM. Based on the analysis of data, the study found that the municipality did not have an electronic system; they were using a manual system in their performance management. Further to this, the respondents also highlighted that there was no approved Performance Management System (PMS) policy framework that had been endorsed by the council of the municipality. From this conclusion, the study recommended that the municipality must have an approved PMS policy framework and it should be implemented at all levels of employment within the organization.
Description: Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2022
Format: computer
Format: online resource
Format: application/pdf
Format: 1 online resource (104 leaves)
Format: pdf
Publisher: University of Fort Hare
Publisher: Faculty of Social Sciences and Humanities
Language: English
Rights: University of Fort Hare
Rights: All Rights Reserved
Rights: Open Access

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