- Title
- Intellectual capital, organisation capabilities and business performance among small businesses
- Creator
- Stamper, Sakhumzi https://orcid.org/0000-0002-2781-2944
- Subject
- Small business -- Technological innovations
- Subject
- Performance technology
- Subject
- Management information systems
- Date
- 2022-01
- Type
- Doctoral theses
- Type
- text
- Identifier
- http://hdl.handle.net/10353/28861
- Identifier
- vital:75152
- Description
- This study was aimed at testing an intellectual capital-structural model and ascertaining the role of organisational capabilities on business performance in ICT-based small businesses in South Africa. The extant literature indicated that intellectual capital is a knowledge-related intangible assets which is rooted in an organisation that comprises intellectual property, intellectual competences and intellectual resources. Theoretically, the relationship between organisational knowledge and business performance is embedded in organisational learning because a lot of small businesses gain more knowledge from customers for the purposes of improving their sales and profits. The study used a quantitative approach and it was conducted on 261 owners/ managers of ICT-small businesses using a convenience sampling method. The data was collected using a structured questionnaire and also structural equation modelling (SEM) and confirmatory factor analysis (CFA) tools for data analysis and testing relationships between variables were used. The study revealed that there is a significant positive relationship between knowledge management capability and human capital. Additionally, the study discovered that innovation capability and business performance had a significant positive relationship. The study also revealed and confirmed that intellectual capital mediates the relationship between learning capability and business performance. Both the measurement and structural model fit indices showed reasonable goodness of fit indices. The findings of the study contributed to the literature of intellectual capital by providing empirical evidence on the relationship between organisational capabilities and performance. Together, the insights from this research underscored the importance of managing IC effectively with its components and prioritising the value of OC in order to comprehend the necessity for optimising firm performance. Lastly, this was the first study to test the mediating role of intellectual capital in the relationship between organisational capability and performance on ICT-based small businesses in a developing country.
- Description
- Thesis (DBM) -- Faculty of Management and Commerce, 2022
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xx, 229 pages)
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management and Commerce
- Language
- English
- Rights
- rights holder
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Visitors: 26
- Downloads: 2
Collections
UFH Department of Business Management
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Stamper_201928101_Business Management.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |