Access to social grants information by the Balfour Village elderly population in Eastern Cape Province, South Africa
- Authors: Faku, Andile
- Date: 2020
- Subjects: Information services Information resources
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18096 , vital:42231
- Description: This study sought to investigate the access to information about social grants by the elderly population of Balfour village in Raymond Mhlaba Local Municipality in SA’s Eastern Cape Province. A study on access to information is quite relevant in the knowledge-based economies. People act when they have information and similarly elderly people require information in order to access their grants. This study is quite relevant in the Library and Information Science field. The targeted population for the study were the elderly people of the Balfour village. The qualitative research approach was used in this study. The researcher selected a sample for the study using snowballsampling procedure. Both in-depth interviews and questionnaires were employed as methods of gathering data and thematic analysis of data was used. Results showed that there is a lack of information dissemination and access to information about social grants for elderly people living in Balfour. The study found out that elderly people in Balfour complained that, in most cases, they were not sure about the documents they were supposed to bring with them when they visited the South African Social Security Agency offices. This indicates the need for SASSA to train their staff members to be customer orientated and encourage staff to empower themselves with formal educational qualifications. In addition, the distance to and from SASSA offices is of great concern because elderly people spend significant amounts of money for travelling these distances. Therefore, there must be an office that is situated in a favourable distance to the elderly so that they do not struggle when they want to reach SASSA offices. Another option would be to avail a mobile office that may serve the area two or three times a week.
- Full Text:
- Date Issued: 2020
- Authors: Faku, Andile
- Date: 2020
- Subjects: Information services Information resources
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18096 , vital:42231
- Description: This study sought to investigate the access to information about social grants by the elderly population of Balfour village in Raymond Mhlaba Local Municipality in SA’s Eastern Cape Province. A study on access to information is quite relevant in the knowledge-based economies. People act when they have information and similarly elderly people require information in order to access their grants. This study is quite relevant in the Library and Information Science field. The targeted population for the study were the elderly people of the Balfour village. The qualitative research approach was used in this study. The researcher selected a sample for the study using snowballsampling procedure. Both in-depth interviews and questionnaires were employed as methods of gathering data and thematic analysis of data was used. Results showed that there is a lack of information dissemination and access to information about social grants for elderly people living in Balfour. The study found out that elderly people in Balfour complained that, in most cases, they were not sure about the documents they were supposed to bring with them when they visited the South African Social Security Agency offices. This indicates the need for SASSA to train their staff members to be customer orientated and encourage staff to empower themselves with formal educational qualifications. In addition, the distance to and from SASSA offices is of great concern because elderly people spend significant amounts of money for travelling these distances. Therefore, there must be an office that is situated in a favourable distance to the elderly so that they do not struggle when they want to reach SASSA offices. Another option would be to avail a mobile office that may serve the area two or three times a week.
- Full Text:
- Date Issued: 2020
Digitization as a strategy for preservation of and access to private collections in the Eastern Cape: a case study of National Heritage and Cultural Studies Centre and International Library of African Music
- Authors: Tyali, Lungisani
- Date: 2020
- Subjects: Preservation Digitization
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18302 , vital:42250
- Description: The aim of the study was to investigate digitization as a strategy for the preservation and access to private collections in Eastern Cape covering National Heritage and Cultural Studies Centre (NAHECS) at the University of Fort Hare, Alice campus and International Library of African Music (ILAM) at Grahamstown. The objectives of the study were: to find out the types of artefacts digitized at NAHECS and ILAM; to describe the available infrastructure for the digitization of collections at NAHECS and ILAM; to determine the impact of digitization on the preservation of and access to digitized materials; to find out the extent to which digitization programme at NAHECS and ILAM comply with the relevant legal and regulated framework, and to investigate challenges to the current digitization programmes at NAHECS and ILAM. The study used a purposive non-probability sampling technique to select the participants. Data was collected using self-administered questionnaires and face-to-face interviews. Qualitative data collected was analysed using thematic analysis while quantitative data were analysed statistically using SPSS software using frequencies, pie charts, bar charts and percentages. The findings of the study revealed that there are different challenges faced by both institutions (that is, ILAM and NAHECS). Some of the challenges faced by ILAM include inadequate funds for supporting the digitalizing project/ programme, inadequate staff and poor infrastructure. The finding has shown that the majority of respondents’ indicated that NAHECS has available knowledge of infrastructures such as Meta Data and Audio for the digitization of collections while all respondents confirmed that ILAM has the various distribution of available instrument for digitization and these include Meta Data, Video Tapes and Audio. iv The study recommends that proper necessary access to the digitized documents should be made available through Africa Media Online (AMO) so that all the interested users can search for digitized materials.
- Full Text:
- Date Issued: 2020
- Authors: Tyali, Lungisani
- Date: 2020
- Subjects: Preservation Digitization
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18302 , vital:42250
- Description: The aim of the study was to investigate digitization as a strategy for the preservation and access to private collections in Eastern Cape covering National Heritage and Cultural Studies Centre (NAHECS) at the University of Fort Hare, Alice campus and International Library of African Music (ILAM) at Grahamstown. The objectives of the study were: to find out the types of artefacts digitized at NAHECS and ILAM; to describe the available infrastructure for the digitization of collections at NAHECS and ILAM; to determine the impact of digitization on the preservation of and access to digitized materials; to find out the extent to which digitization programme at NAHECS and ILAM comply with the relevant legal and regulated framework, and to investigate challenges to the current digitization programmes at NAHECS and ILAM. The study used a purposive non-probability sampling technique to select the participants. Data was collected using self-administered questionnaires and face-to-face interviews. Qualitative data collected was analysed using thematic analysis while quantitative data were analysed statistically using SPSS software using frequencies, pie charts, bar charts and percentages. The findings of the study revealed that there are different challenges faced by both institutions (that is, ILAM and NAHECS). Some of the challenges faced by ILAM include inadequate funds for supporting the digitalizing project/ programme, inadequate staff and poor infrastructure. The finding has shown that the majority of respondents’ indicated that NAHECS has available knowledge of infrastructures such as Meta Data and Audio for the digitization of collections while all respondents confirmed that ILAM has the various distribution of available instrument for digitization and these include Meta Data, Video Tapes and Audio. iv The study recommends that proper necessary access to the digitized documents should be made available through Africa Media Online (AMO) so that all the interested users can search for digitized materials.
- Full Text:
- Date Issued: 2020
Factors Affecting Archives and Records Management in The City of Johannesburg Municipality
- Authors: Vula, Malusi
- Date: 2020
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18314 , vital:42251
- Description: This study sought to evaluate the factors that affect the development of archives in the City of Johannesburg Municipality. The use of old records management strategies is posing serious challenges in most African countries and it is affecting the development of archives and records. Literature shows that most municipalities in Southern African countries have not adapted advance records management strategies like Integrated records management and Cloud systems for the realization of benefits of effectiveness and efficiency in records management. The history of Johannesburg municipality and the significance of records management in terms of leveraging effective service delivery raised critical concerns over the development of archives and records management. Proper management of records is the foundation of any government needs to provide services, to fulfil its obligation of accountability towards its citizens and protect their rights. According to the continuum model, the archivists and records managers need to be involved together with information systems designers in the creation of records keeping systems. The records continuum model emphasizes advanced records management strategies and systems in order to ensure the systematic preservation, retrieval and disposal of records. As the records management systems shift from the narrow physical records management as well as imaging into the broader electronic records world there is need for the municipality to embrace more advanced records management strategies like Outsource/Cloud service and integrated records management systems. In order to get a deeper understanding of the factors that affect the development of archives and records management; this study combined both qualitative and quantitative methodologies. The census method was used to select all the 80 members of the records management department in the metropolitan municipality. An in-depth interview schedule was conducted with 4 records managers in order to collect qualitative data. Questionnaires were distributed to 76 personnel in the records management department. Without an operational and effective policy in the department of records, there is no vanguard against unlawful records and archives access and corruption, which is affecting archives development and records management in the long run. The study established although email backups and archiving of files are important strategies, more effective and modern strategies like Integrated Records Management system across the entire organization and the cloud system have not been put in place. This is attributed to the lack of funding and IT expertise. The study concluded that that although training and skills development programs are being ii implemented, skills transfer is not fully taking place due to lack of; equipment, time, managerial support and post-training interventions as well monitoring and evaluation systems. The study recommends an integrated records management system, operationalization of the records management system, effective skills transfer programs, the competency-based model.
- Full Text:
- Date Issued: 2020
- Authors: Vula, Malusi
- Date: 2020
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18314 , vital:42251
- Description: This study sought to evaluate the factors that affect the development of archives in the City of Johannesburg Municipality. The use of old records management strategies is posing serious challenges in most African countries and it is affecting the development of archives and records. Literature shows that most municipalities in Southern African countries have not adapted advance records management strategies like Integrated records management and Cloud systems for the realization of benefits of effectiveness and efficiency in records management. The history of Johannesburg municipality and the significance of records management in terms of leveraging effective service delivery raised critical concerns over the development of archives and records management. Proper management of records is the foundation of any government needs to provide services, to fulfil its obligation of accountability towards its citizens and protect their rights. According to the continuum model, the archivists and records managers need to be involved together with information systems designers in the creation of records keeping systems. The records continuum model emphasizes advanced records management strategies and systems in order to ensure the systematic preservation, retrieval and disposal of records. As the records management systems shift from the narrow physical records management as well as imaging into the broader electronic records world there is need for the municipality to embrace more advanced records management strategies like Outsource/Cloud service and integrated records management systems. In order to get a deeper understanding of the factors that affect the development of archives and records management; this study combined both qualitative and quantitative methodologies. The census method was used to select all the 80 members of the records management department in the metropolitan municipality. An in-depth interview schedule was conducted with 4 records managers in order to collect qualitative data. Questionnaires were distributed to 76 personnel in the records management department. Without an operational and effective policy in the department of records, there is no vanguard against unlawful records and archives access and corruption, which is affecting archives development and records management in the long run. The study established although email backups and archiving of files are important strategies, more effective and modern strategies like Integrated Records Management system across the entire organization and the cloud system have not been put in place. This is attributed to the lack of funding and IT expertise. The study concluded that that although training and skills development programs are being ii implemented, skills transfer is not fully taking place due to lack of; equipment, time, managerial support and post-training interventions as well monitoring and evaluation systems. The study recommends an integrated records management system, operationalization of the records management system, effective skills transfer programs, the competency-based model.
- Full Text:
- Date Issued: 2020
An assessment of records management practices in support of service delivery (in the Eastern Cape Province, South Africa): the case of Engcobo local municipality
- Authors: Mfula, Vuyelwa
- Date: 2019
- Subjects: Records -- Management Filing systems
- Language: English
- Type: Thesis , Masters , M LIS
- Identifier: http://hdl.handle.net/10353/16331 , vital:40710
- Description: The aim of this study was to assess records management practices in support of service delivery in Engcobo Local Municipality. This study sought to determine the type of records received, created and maintained by Engcobo Local Municipality, how records are processed for use in Engcobo Local Municipality, to what extend does the Records Management Practices in Engcobo Local Municipality comply with the legal and Regulatory requirements, and lastly what are the challenges faced by Engcobo Local Municipality and lastly to find out the impact of records management on service delivery The population of the study was 168 municipality workers and the sample of the study was 50 selected municipality workers who was representative of the whole population. This study employed a triangulated approach whereby the qualitative and the quantitative approaches were used. 35 survey questionnaires were distributed to the respondents and only 30 (thirty) were retained back for data analysis process and 15 indepth interviews were administered with the participants. The study employed purposive sampling in selecting the sample for the study based on the knowledge of the population. The study employed thematic analysis in analyzing the qualitative data. Thematic analysis allowed the researcher to discuss the common themes from the thick descriptions obtained from the municipality workers. Quantitative data from the semi structured questionnaires administered were analyzed using statistical methods 6 | P a g e (SPSS). The presentation of the findings was in the form of tables, graphs and piechats. The results revealed the Municipality does not have enough space for their records, due to continuous increase in technology, there is need for the municipality to upgrade its infrastructure to suit the standards of 21st century, shortages of skills within the municipality staff pose a big challenge to the development in the municipality and the system is bureaucratic in nature, long channels of communication. The study recommends that research should be extended to other Municipalities in the Eastern Cape to ensure that the management of records is harmonized to enhance service delivery, accountability and transparency in the Municipalities.
- Full Text:
- Date Issued: 2019
- Authors: Mfula, Vuyelwa
- Date: 2019
- Subjects: Records -- Management Filing systems
- Language: English
- Type: Thesis , Masters , M LIS
- Identifier: http://hdl.handle.net/10353/16331 , vital:40710
- Description: The aim of this study was to assess records management practices in support of service delivery in Engcobo Local Municipality. This study sought to determine the type of records received, created and maintained by Engcobo Local Municipality, how records are processed for use in Engcobo Local Municipality, to what extend does the Records Management Practices in Engcobo Local Municipality comply with the legal and Regulatory requirements, and lastly what are the challenges faced by Engcobo Local Municipality and lastly to find out the impact of records management on service delivery The population of the study was 168 municipality workers and the sample of the study was 50 selected municipality workers who was representative of the whole population. This study employed a triangulated approach whereby the qualitative and the quantitative approaches were used. 35 survey questionnaires were distributed to the respondents and only 30 (thirty) were retained back for data analysis process and 15 indepth interviews were administered with the participants. The study employed purposive sampling in selecting the sample for the study based on the knowledge of the population. The study employed thematic analysis in analyzing the qualitative data. Thematic analysis allowed the researcher to discuss the common themes from the thick descriptions obtained from the municipality workers. Quantitative data from the semi structured questionnaires administered were analyzed using statistical methods 6 | P a g e (SPSS). The presentation of the findings was in the form of tables, graphs and piechats. The results revealed the Municipality does not have enough space for their records, due to continuous increase in technology, there is need for the municipality to upgrade its infrastructure to suit the standards of 21st century, shortages of skills within the municipality staff pose a big challenge to the development in the municipality and the system is bureaucratic in nature, long channels of communication. The study recommends that research should be extended to other Municipalities in the Eastern Cape to ensure that the management of records is harmonized to enhance service delivery, accountability and transparency in the Municipalities.
- Full Text:
- Date Issued: 2019
Archives and Records Management Programmes in selected Universities in South Africa: A Study of University of Fort Hare and Rhodes University
- Authors: Somniso, Zoleka
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and information science)
- Identifier: http://hdl.handle.net/10353/18280 , vital:42248
- Description: The study investigates the Archives and Records Management Programmes (ARMP) in the University of Fort Hare (UFH) and Rhodes University (RU). The task of managing huge quantities of records and archives material is not an easy task when people have to use limited resources. The Research Objectives of the this study was to find out types of records created, received and maintained by university archives and records management programmes at University of Fort Hare and Rhodes University. Establish the available infrastructure for ARMP at the UFH and RU. Find out the legislative and regulatory frameworks that govern the ARMP at the UFH and RU. Identify challenges if there are any facing ARMP at the UFH and Rhodes University. Interviews and questionnaires were two research instruments used in this study to collect data; additional data was collected by reading relevant documents gathered on both institutions and on their website. In this study, the sample was 26 respondents from both universities. The study dealt with administrative staff who deal with records management: Records managers/Officers and Archivists at both institutions. viii Data collected was coded and analysed using Statistical Package for Social Sciences (SPSS) and the findings were presented using pie chart , graphs. The triangulation approaches involves using more than one method to collect data and it is a way of assuring the validity of research with variety of methods to collect data. Findings revealed that respondents were unaware of ARMP in the university. And also some of the findings were the infrastructural needs such as the Lack of records storage, space, Records Preservation facilities (RH, Light), Personnel Training and Development. The challenges facing ARMP in universities includes: a lack of programmes to manage records and archives material, absence of policy that regulates archives and records keeping in the universities understudy, the existing infrastructure at hand cannot meet the requirements for regulatory framework on records and archives management. Based on these challenges mentioned above, the study recommended that both institutions should improve their infrastructure as to be able to preserve the archival material. Training and retraining of staff among others should include use of technology, filing, records creation, maintenance and disposition
- Full Text:
- Date Issued: 2019
- Authors: Somniso, Zoleka
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and information science)
- Identifier: http://hdl.handle.net/10353/18280 , vital:42248
- Description: The study investigates the Archives and Records Management Programmes (ARMP) in the University of Fort Hare (UFH) and Rhodes University (RU). The task of managing huge quantities of records and archives material is not an easy task when people have to use limited resources. The Research Objectives of the this study was to find out types of records created, received and maintained by university archives and records management programmes at University of Fort Hare and Rhodes University. Establish the available infrastructure for ARMP at the UFH and RU. Find out the legislative and regulatory frameworks that govern the ARMP at the UFH and RU. Identify challenges if there are any facing ARMP at the UFH and Rhodes University. Interviews and questionnaires were two research instruments used in this study to collect data; additional data was collected by reading relevant documents gathered on both institutions and on their website. In this study, the sample was 26 respondents from both universities. The study dealt with administrative staff who deal with records management: Records managers/Officers and Archivists at both institutions. viii Data collected was coded and analysed using Statistical Package for Social Sciences (SPSS) and the findings were presented using pie chart , graphs. The triangulation approaches involves using more than one method to collect data and it is a way of assuring the validity of research with variety of methods to collect data. Findings revealed that respondents were unaware of ARMP in the university. And also some of the findings were the infrastructural needs such as the Lack of records storage, space, Records Preservation facilities (RH, Light), Personnel Training and Development. The challenges facing ARMP in universities includes: a lack of programmes to manage records and archives material, absence of policy that regulates archives and records keeping in the universities understudy, the existing infrastructure at hand cannot meet the requirements for regulatory framework on records and archives management. Based on these challenges mentioned above, the study recommended that both institutions should improve their infrastructure as to be able to preserve the archival material. Training and retraining of staff among others should include use of technology, filing, records creation, maintenance and disposition
- Full Text:
- Date Issued: 2019
Records management at Albany Museum, Grahamstown, Eastern Cape Province, South Africa
- Authors: Obileke , Ugonna Christiana
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , M.LIS
- Identifier: http://hdl.handle.net/10353/17663 , vital:41133
- Description: This study is about records management at the Albany Museum in Grahamstown, in the Eastern Cape Province of South Africa. The objectives of the study were to find out the extent to which records management is practised; to find out what records management programme exist; to find out the infrastructure available for records management; and to identify the challenges, if any, facing records management in Albany Museum. The records life cycle and the records continuum formed the theoretical framework. The study adopted qualitative and quantitative research approaches. The state accountant, senior administrator, fossil excavator, receptionist and the postgraduate researcher formed the sample of the study. Quantitative data were coded and analysed using Microsoft Office Excel 2013 while the qualitative data were analysed using thematic analysis. The major findings showed that records management Albany Museum is very weak, which makes it difficult for the museum to derive or benefit from effective records management as well as experiencing delays in decision-making, loss and misplacement of records. Also, it was revealed that there was no personnel responsible for the records management. The study recommended for recruitment of personnel for records management in the museum to improve on records management as well as the development of a functioning records management program
- Full Text:
- Date Issued: 2019
- Authors: Obileke , Ugonna Christiana
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , M.LIS
- Identifier: http://hdl.handle.net/10353/17663 , vital:41133
- Description: This study is about records management at the Albany Museum in Grahamstown, in the Eastern Cape Province of South Africa. The objectives of the study were to find out the extent to which records management is practised; to find out what records management programme exist; to find out the infrastructure available for records management; and to identify the challenges, if any, facing records management in Albany Museum. The records life cycle and the records continuum formed the theoretical framework. The study adopted qualitative and quantitative research approaches. The state accountant, senior administrator, fossil excavator, receptionist and the postgraduate researcher formed the sample of the study. Quantitative data were coded and analysed using Microsoft Office Excel 2013 while the qualitative data were analysed using thematic analysis. The major findings showed that records management Albany Museum is very weak, which makes it difficult for the museum to derive or benefit from effective records management as well as experiencing delays in decision-making, loss and misplacement of records. Also, it was revealed that there was no personnel responsible for the records management. The study recommended for recruitment of personnel for records management in the museum to improve on records management as well as the development of a functioning records management program
- Full Text:
- Date Issued: 2019
Records Management Programmes at the Walter Sisulu University, in South Africa: Case Study of Nelson Mandela Drive Campus
- Authors: Giba, Nozipho
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , M.LIS
- Identifier: http://hdl.handle.net/10353/17575 , vital:41098
- Description: The main aim of this study was to investigate the status of records management programme at Walter Sisulu University (WSU) using the Nelson Mandela Drive Site of Mthatha Campus. In carrying out this study, four research objectives with thirtyseven (37) research questions were posed. Purposive Sampling was employed to sample 30 Administrative support staff. The instruments used for data collection were questionnaire and face to face interview. Twenty-nine (29) questionnaires out of the thirty (30) returned completed and five senior managers were interviewed face to face. Descriptive statistic was used to analyse the research questions on the questionnaire and thematic approach was used for analysing the response from the interviews. The major findings of the study revealed WSU fell below the requirements in terms of records management programme on maintaining records that document its business activities. Inadequate infrastructure, inadequacy regarding the desirable control of WSU records at each stage as required by the records life cycle framework was also found to be inadequate and limited knowledge of legal requirements regarding records management. Based on these findings, the following recommendations were made. Effort should be made to implement a Centralised control of Decentralised Registry System (Integrated Registry System), provision of training of staff, as well as proper infrastructural facilities.
- Full Text:
- Date Issued: 2019
- Authors: Giba, Nozipho
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , M.LIS
- Identifier: http://hdl.handle.net/10353/17575 , vital:41098
- Description: The main aim of this study was to investigate the status of records management programme at Walter Sisulu University (WSU) using the Nelson Mandela Drive Site of Mthatha Campus. In carrying out this study, four research objectives with thirtyseven (37) research questions were posed. Purposive Sampling was employed to sample 30 Administrative support staff. The instruments used for data collection were questionnaire and face to face interview. Twenty-nine (29) questionnaires out of the thirty (30) returned completed and five senior managers were interviewed face to face. Descriptive statistic was used to analyse the research questions on the questionnaire and thematic approach was used for analysing the response from the interviews. The major findings of the study revealed WSU fell below the requirements in terms of records management programme on maintaining records that document its business activities. Inadequate infrastructure, inadequacy regarding the desirable control of WSU records at each stage as required by the records life cycle framework was also found to be inadequate and limited knowledge of legal requirements regarding records management. Based on these findings, the following recommendations were made. Effort should be made to implement a Centralised control of Decentralised Registry System (Integrated Registry System), provision of training of staff, as well as proper infrastructural facilities.
- Full Text:
- Date Issued: 2019
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