'n Besluitnemings ondersteuningsmodel vir die bepaling van die mees geskikte wisselboustelsel-ritme vir gemengde graanboerderye in die Koeberg
- Authors: Potgieter, F J
- Date: 2001
- Subjects: Grain -- South Africa , Crop rotation
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10948 , http://hdl.handle.net/10948/43 , Grain -- South Africa , Crop rotation
- Description: Weens die unieke eiesoortigheid van die mens is sy behoeftes vanselfsprekend uiters divers. Wat vir die een persoon prioriteit is, mag vir sy buurman geensins belangrik wees nie. Dit is egter ook ’n gegewe, dat die mens heelwat gemeenskaplike ervarings, emosies en behoeftes deel. Een hiervan is die behoefte wat hy het om te weet dat die besluit wat hy gaan of wil neem die regte een binne die konteks van sy keuse mag wees. Die woord ‘behoefte’ kan waarskynlik in hierdie geval vervang word met die begrip ‘genade’. Sonder om 'n platvorm vir debat te skep, word die stelling gehandhaaf dat ‘genade’ slegs van die Skepper afkomstig is. Met hierdie stelling as agtergrond was dit 'n minder aangename ervaring om vir feitlik twintig jaar te moes toekyk hoe koringboere hul besluite, veral met betrekking tot die samestelling van wisselboustelsels, moes neem, klaarblyklik in totale gebrek aan die gawe van ‘genade’. Nodeloos om te sê, met gepaardgaande negatiewe gevolge. Die meer gemaklike verontskuldiging is om te redeneer dat ons Skepper relatief suinig is met die uitdeel van sy ‘genade’. Alvorens die begrip van Prediker 10:10 nog nie ten volle begryp is nie, kan so 'n stelling dalk makliker gemaak word. Hierdie gedeelte uit die Skrif sê in werklikheid die teenoorgestelde – dat God baie vrygewig is met Sy ‘genade’, maar dat die mens sy gesonde verstand moet gebruik om dit ten volle te benut. Die wens is dat hierdie studie, 'n deel sal uitmaak van die proses om die byl skerp te maak om sodoende die houtkap-proses effektief uit te voer.
- Full Text:
- Date Issued: 2001
- Authors: Potgieter, F J
- Date: 2001
- Subjects: Grain -- South Africa , Crop rotation
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10948 , http://hdl.handle.net/10948/43 , Grain -- South Africa , Crop rotation
- Description: Weens die unieke eiesoortigheid van die mens is sy behoeftes vanselfsprekend uiters divers. Wat vir die een persoon prioriteit is, mag vir sy buurman geensins belangrik wees nie. Dit is egter ook ’n gegewe, dat die mens heelwat gemeenskaplike ervarings, emosies en behoeftes deel. Een hiervan is die behoefte wat hy het om te weet dat die besluit wat hy gaan of wil neem die regte een binne die konteks van sy keuse mag wees. Die woord ‘behoefte’ kan waarskynlik in hierdie geval vervang word met die begrip ‘genade’. Sonder om 'n platvorm vir debat te skep, word die stelling gehandhaaf dat ‘genade’ slegs van die Skepper afkomstig is. Met hierdie stelling as agtergrond was dit 'n minder aangename ervaring om vir feitlik twintig jaar te moes toekyk hoe koringboere hul besluite, veral met betrekking tot die samestelling van wisselboustelsels, moes neem, klaarblyklik in totale gebrek aan die gawe van ‘genade’. Nodeloos om te sê, met gepaardgaande negatiewe gevolge. Die meer gemaklike verontskuldiging is om te redeneer dat ons Skepper relatief suinig is met die uitdeel van sy ‘genade’. Alvorens die begrip van Prediker 10:10 nog nie ten volle begryp is nie, kan so 'n stelling dalk makliker gemaak word. Hierdie gedeelte uit die Skrif sê in werklikheid die teenoorgestelde – dat God baie vrygewig is met Sy ‘genade’, maar dat die mens sy gesonde verstand moet gebruik om dit ten volle te benut. Die wens is dat hierdie studie, 'n deel sal uitmaak van die proses om die byl skerp te maak om sodoende die houtkap-proses effektief uit te voer.
- Full Text:
- Date Issued: 2001
A study of affirmative action policies practised by members of the East Cape Master Builders and Allied Industries Association
- Authors: Katz, Joel
- Date: 2001
- Subjects: Affirmative action programs -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10946 , http://hdl.handle.net/10948/d1011326 , Affirmative action programs -- South Africa
- Description: The research problem addressed in this study, was to determine what affirmative action policies are being practiced by members of the East Cape Master Builders and Allied Industries Association. To achieve this objective, a literature study was conducted to cite and evaluate relevant literature, in the process of presenting the most theoretical and methodological rationale for the research. The empirical results obtained, indicate that most companies have implemented affirmative action policies. In conclusion, various recommendations have been made with regard to the findings ascertained in the empirical study.
- Full Text:
- Date Issued: 2001
- Authors: Katz, Joel
- Date: 2001
- Subjects: Affirmative action programs -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10946 , http://hdl.handle.net/10948/d1011326 , Affirmative action programs -- South Africa
- Description: The research problem addressed in this study, was to determine what affirmative action policies are being practiced by members of the East Cape Master Builders and Allied Industries Association. To achieve this objective, a literature study was conducted to cite and evaluate relevant literature, in the process of presenting the most theoretical and methodological rationale for the research. The empirical results obtained, indicate that most companies have implemented affirmative action policies. In conclusion, various recommendations have been made with regard to the findings ascertained in the empirical study.
- Full Text:
- Date Issued: 2001
An evaluation of the leadership effectiveness among production supervisors at selected pharmaceutical organisations in Port Elizabeth
- Authors: Swanepoel, Deon Andre
- Date: 2001
- Subjects: Leadership , Pharmacy management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10889 , http://hdl.handle.net/10948/62 , Leadership , Pharmacy management
- Description: Effective leadership is one of the most important factors that influence the performance of an organisation. Effective leadership together with supervision are similar in terms of their influence of others towards achieving the goals of the organisation. Therefore, effective leadership and supervision are principal activities through which organisational goals and objectives are achieved. The main objectives of this study are firstly to evaluate the leadership effectiveness of production supervisors at Lennon and Intramed. Secondly, to suggest recommendations to management to improve or eliminate shortcomings in the leadership effectiveness of the production supervisors at Lennon and Intramed. In this way, a contribution to the overall leadership effectiveness of the production supervisors at Lennon and Intramed is achieved. In order to achieve the said objectives, the following methodology was employed: Firstly, guidelines for effective leadership were identified by means of evaluating existing literature and theory. This was achieved by critically examining existing leadership theories and models. The major contributions, disadvantages, and advantages of each of these theories and models were evaluated which resulted in the list of guidelines for effective leadership. Secondly, the pharmaceutical industry and the theory surrounding supervision were critically examined and discussed. Attention was given to the pharmaceutical industry in South Africa, with special reference to Lennon and Intramed. The theory of supervision was examined with special focus on the skills, functions, power, and responsibilities of the supervisor. Thirdly, a postal questionnaire was used to gather the required empirical information. The response obtained from the questionnaire was critically evaluated against the guidelines for effective leadership and effective supervision, and the results were graphically represented in a company leadership profile. Lennon and Intramed were evaluated separately, and the major differences and similarities between the two organisations were critically evaluated. Lastly, the main findings and recommendations were formulated in order to remedy the shortcomings that were identified. The following recommendations may lead to more effective leadership among production supervisors at Lennon and Intramed: It is necessary that this study be made available to the supervisors at Lennon and Intramed, as it will give them insight into the theory of leadership and what effective leadership is about. It will furthermore give the supervisors an insight into the way that their subordinates view their leadership behaviour and effectiveness. It is further recommended that the information from this study be made available through sensitisation sessions where the necessary information is presented to a group or individual supervisors. Leadership training and development is required as it can make a meaningful contribution to equip supervisors with the necessary leadership skills to practise effective leadership. This leadership training and development can be done by means of short courses presented by a formal training institution, or by a suitably qualified in-house presenter. The last recommendation to leadership effectiveness involves the implementation of a performance management system and incentive scheme to further motivate and drive the supervisor’s leadership behaviour towards effective leadership.
- Full Text:
- Date Issued: 2001
- Authors: Swanepoel, Deon Andre
- Date: 2001
- Subjects: Leadership , Pharmacy management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10889 , http://hdl.handle.net/10948/62 , Leadership , Pharmacy management
- Description: Effective leadership is one of the most important factors that influence the performance of an organisation. Effective leadership together with supervision are similar in terms of their influence of others towards achieving the goals of the organisation. Therefore, effective leadership and supervision are principal activities through which organisational goals and objectives are achieved. The main objectives of this study are firstly to evaluate the leadership effectiveness of production supervisors at Lennon and Intramed. Secondly, to suggest recommendations to management to improve or eliminate shortcomings in the leadership effectiveness of the production supervisors at Lennon and Intramed. In this way, a contribution to the overall leadership effectiveness of the production supervisors at Lennon and Intramed is achieved. In order to achieve the said objectives, the following methodology was employed: Firstly, guidelines for effective leadership were identified by means of evaluating existing literature and theory. This was achieved by critically examining existing leadership theories and models. The major contributions, disadvantages, and advantages of each of these theories and models were evaluated which resulted in the list of guidelines for effective leadership. Secondly, the pharmaceutical industry and the theory surrounding supervision were critically examined and discussed. Attention was given to the pharmaceutical industry in South Africa, with special reference to Lennon and Intramed. The theory of supervision was examined with special focus on the skills, functions, power, and responsibilities of the supervisor. Thirdly, a postal questionnaire was used to gather the required empirical information. The response obtained from the questionnaire was critically evaluated against the guidelines for effective leadership and effective supervision, and the results were graphically represented in a company leadership profile. Lennon and Intramed were evaluated separately, and the major differences and similarities between the two organisations were critically evaluated. Lastly, the main findings and recommendations were formulated in order to remedy the shortcomings that were identified. The following recommendations may lead to more effective leadership among production supervisors at Lennon and Intramed: It is necessary that this study be made available to the supervisors at Lennon and Intramed, as it will give them insight into the theory of leadership and what effective leadership is about. It will furthermore give the supervisors an insight into the way that their subordinates view their leadership behaviour and effectiveness. It is further recommended that the information from this study be made available through sensitisation sessions where the necessary information is presented to a group or individual supervisors. Leadership training and development is required as it can make a meaningful contribution to equip supervisors with the necessary leadership skills to practise effective leadership. This leadership training and development can be done by means of short courses presented by a formal training institution, or by a suitably qualified in-house presenter. The last recommendation to leadership effectiveness involves the implementation of a performance management system and incentive scheme to further motivate and drive the supervisor’s leadership behaviour towards effective leadership.
- Full Text:
- Date Issued: 2001
An investigation into the role of leadership in strategic planning
- Authors: Van Wyk, Luhan George
- Date: 2001
- Subjects: Leadership , Strategic planning
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10888 , http://hdl.handle.net/10948/65 , Leadership , Strategic planning
- Description: Strategic planning will reach its full potential once leadership operates effectively within the South African organisation. In this research, theoretical views of strategic planning and the role leadership should perform within South African organisations in the year 2000 are investigated. Firstly, the author conducted a theoretical study into the strategic management model, and the most important factors influencing it. Secondly, the author investigated the leadership theories in relation to strategic planning. Thirdly, an empirical study was conducted to determine to which extent South African managers are successful leaders, and the resulted impact on strategic planning. Lastly, the author evaluated the empirical study, and made recommendations based on the literature and empirical study conducted.
- Full Text:
- Date Issued: 2001
- Authors: Van Wyk, Luhan George
- Date: 2001
- Subjects: Leadership , Strategic planning
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10888 , http://hdl.handle.net/10948/65 , Leadership , Strategic planning
- Description: Strategic planning will reach its full potential once leadership operates effectively within the South African organisation. In this research, theoretical views of strategic planning and the role leadership should perform within South African organisations in the year 2000 are investigated. Firstly, the author conducted a theoretical study into the strategic management model, and the most important factors influencing it. Secondly, the author investigated the leadership theories in relation to strategic planning. Thirdly, an empirical study was conducted to determine to which extent South African managers are successful leaders, and the resulted impact on strategic planning. Lastly, the author evaluated the empirical study, and made recommendations based on the literature and empirical study conducted.
- Full Text:
- Date Issued: 2001
An investigation into the use of electrode mass measurement to optimise an electrostatic precipitator unit
- Authors: Pershad, Sathish Kumar
- Date: 2001
- Subjects: Electrostatic precipitation
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10815 , http://hdl.handle.net/10948/66 , Electrostatic precipitation
- Description: Electrostatic precipitators (ESP’s) can be simply described as particle collection devices and service a wide variety of industries. This particle collection can either be classed as a cleansing or product recovery (or both) process. They can be found in fossil fueled power generation plant (municipal incinerators, iron and steel industries (sinter plants, coke ovens), non ferrous industries, rock products (cement, lime), chemical and petrochemical (detarrers, de-oilers) They have been around for approximately 70 years and their fundamental principle of operation has not changed much during this time. What has changed is the demand on their operating efficiency. Environmental pressure as well as the loss of product has forced ESP’s to perform even better than before. This performance enhancement is two-fold : an increase in collection efficiency and a reduction in maintenance and wear costs. This project researches the use of mass measurement techniques to optimise the operation of ESP’s from both the above mentioned perspectives.
- Full Text:
- Date Issued: 2001
- Authors: Pershad, Sathish Kumar
- Date: 2001
- Subjects: Electrostatic precipitation
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10815 , http://hdl.handle.net/10948/66 , Electrostatic precipitation
- Description: Electrostatic precipitators (ESP’s) can be simply described as particle collection devices and service a wide variety of industries. This particle collection can either be classed as a cleansing or product recovery (or both) process. They can be found in fossil fueled power generation plant (municipal incinerators, iron and steel industries (sinter plants, coke ovens), non ferrous industries, rock products (cement, lime), chemical and petrochemical (detarrers, de-oilers) They have been around for approximately 70 years and their fundamental principle of operation has not changed much during this time. What has changed is the demand on their operating efficiency. Environmental pressure as well as the loss of product has forced ESP’s to perform even better than before. This performance enhancement is two-fold : an increase in collection efficiency and a reduction in maintenance and wear costs. This project researches the use of mass measurement techniques to optimise the operation of ESP’s from both the above mentioned perspectives.
- Full Text:
- Date Issued: 2001
Analysis of supply chain improvement strategies by first tier automatic suppliers in the Nelson Mandela metropole
- Authors: Tinderholm, Pieter Johannes
- Date: 2001
- Subjects: Business logistics , Production management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10841 , http://hdl.handle.net/10948/37 , Business logistics , Production management
- Description: First tier automotive suppliers in the Nelson Mandela Metropole are under continued pressures created by the process of globalisation. To stay globally competitive suppliers, have to rethink their supply chain strategies. It is important that suppliers understand the environment that it operates within, this environment present first tier automotive suppliers with numerous problems and challenges. An analysis of this problems and challenges are needed and supply chain strategies need to be developed to overcome these problems and challenges. Before these strategies can be developed a full understanding of the supply chain is necessary. This dissertation aims to assess the problems and challenges facing first tier automotive suppliers, give a full understanding of the supply chain and present strategies to overcome these problems and challenges. The supply chain has become less structured and closer partnerships are needed between trading partners. The connectivity, transparency and visibility of the supply chain have improved through developments in the communication technology field. Strategies need to utilise these technologies to create a competitive edge. Effective supply chain strategies need to enable first tier automotive suppliers to deliver materials: At the right time; In the right quantities; At the right quality.
- Full Text:
- Date Issued: 2001
- Authors: Tinderholm, Pieter Johannes
- Date: 2001
- Subjects: Business logistics , Production management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10841 , http://hdl.handle.net/10948/37 , Business logistics , Production management
- Description: First tier automotive suppliers in the Nelson Mandela Metropole are under continued pressures created by the process of globalisation. To stay globally competitive suppliers, have to rethink their supply chain strategies. It is important that suppliers understand the environment that it operates within, this environment present first tier automotive suppliers with numerous problems and challenges. An analysis of this problems and challenges are needed and supply chain strategies need to be developed to overcome these problems and challenges. Before these strategies can be developed a full understanding of the supply chain is necessary. This dissertation aims to assess the problems and challenges facing first tier automotive suppliers, give a full understanding of the supply chain and present strategies to overcome these problems and challenges. The supply chain has become less structured and closer partnerships are needed between trading partners. The connectivity, transparency and visibility of the supply chain have improved through developments in the communication technology field. Strategies need to utilise these technologies to create a competitive edge. Effective supply chain strategies need to enable first tier automotive suppliers to deliver materials: At the right time; In the right quantities; At the right quality.
- Full Text:
- Date Issued: 2001
Analysis of the modes of entry into the central East Africa market for a multinational enterprise
- Authors: Knight, John Lawry Cole
- Date: 2001
- Subjects: Export marketing , Competition, International , International business enterprises
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10842 , http://hdl.handle.net/10948/38 , Export marketing , Competition, International , International business enterprises
- Description: The research problem addressed in this study is to determine the potential of selling and marketing consumer goods by Multinational Enterprises (MNE) within the African markets. The mode of entry, the timing of entry, the different modes of entry, selection of the entry mode, the political and economic risks, core competencies of the company and strategic alliance was researched. To achieve this, research was executed on the above areas of importance using relevant literature in which an understanding of the international markets and their options of modes of entry were highlighted. In this way one is able to understand the importance of the international markets and the concerns of doing business in Africa in order to select the entry mode that could best suit the company and the country or countries in Africa. The literature study was then used to develop a questionnaire to test the degree to which managers in MNE in South Africa (SA) and Central East Africa (CEA) concur with regard to the decisions, risks, procedure, modes of entry and selection of modes of entry into Africa. The empirical results obtained indicate a strong concurrence with the analysis of the modes of entry into CEA market for an MNE. The analysis of the literature study, Chapter 2 and 3, gives business a good understanding of the advantages and disadvantages of the problems and opportunities associated with the entry decisions into CEA. Many other companies are entering the African markets from other parts of the world and SA has also been seen as a launching pad into Africa. The analysis will give companies the edge in seeing the problems and opportunities in African markets and the way forward when deciding to enter.
- Full Text:
- Date Issued: 2001
- Authors: Knight, John Lawry Cole
- Date: 2001
- Subjects: Export marketing , Competition, International , International business enterprises
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10842 , http://hdl.handle.net/10948/38 , Export marketing , Competition, International , International business enterprises
- Description: The research problem addressed in this study is to determine the potential of selling and marketing consumer goods by Multinational Enterprises (MNE) within the African markets. The mode of entry, the timing of entry, the different modes of entry, selection of the entry mode, the political and economic risks, core competencies of the company and strategic alliance was researched. To achieve this, research was executed on the above areas of importance using relevant literature in which an understanding of the international markets and their options of modes of entry were highlighted. In this way one is able to understand the importance of the international markets and the concerns of doing business in Africa in order to select the entry mode that could best suit the company and the country or countries in Africa. The literature study was then used to develop a questionnaire to test the degree to which managers in MNE in South Africa (SA) and Central East Africa (CEA) concur with regard to the decisions, risks, procedure, modes of entry and selection of modes of entry into Africa. The empirical results obtained indicate a strong concurrence with the analysis of the modes of entry into CEA market for an MNE. The analysis of the literature study, Chapter 2 and 3, gives business a good understanding of the advantages and disadvantages of the problems and opportunities associated with the entry decisions into CEA. Many other companies are entering the African markets from other parts of the world and SA has also been seen as a launching pad into Africa. The analysis will give companies the edge in seeing the problems and opportunities in African markets and the way forward when deciding to enter.
- Full Text:
- Date Issued: 2001
Application of Pascale's constructive 'conflict paradigm' to consider transformation efforts at a selected bank with particular attention to the ATM devision
- Authors: Coetzer, Gary
- Date: 2001
- Subjects: Organizational change , Banks and banking -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10843 , http://hdl.handle.net/10948/39 , Organizational change , Banks and banking -- South Africa
- Description: In applying Pascale’s (1990) constructive ‘conflict paradigm’ to consider transformation efforts at a selected bank, this study argues that transformation could be sustained if the organisation were to self-reflect on the paradoxes that are generated when constructive conflict is encouraged. Underlying this supposition is the notion of “disequilibrium” which supports creative tension within organisations and prompts inquiry and dialogue, leading to the new. Sustaining disequilibrium allows an organisation to develop the “requisite internal variety” in order to meet the challenges in its environment. Key to encouraging this form of organisational resilience to its environment is the nature of the organisation’s culture or context. Johnson’s (1998) “cultural web” is used to analyse the culture of the selected bank and “re-map” the culture in line with the bank’s transformation strategies. Pascale’s seven domains of contention are applied with particular emphasis on the ATM division in order to develop a profile of conflict in the organisation.
- Full Text:
- Date Issued: 2001
- Authors: Coetzer, Gary
- Date: 2001
- Subjects: Organizational change , Banks and banking -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10843 , http://hdl.handle.net/10948/39 , Organizational change , Banks and banking -- South Africa
- Description: In applying Pascale’s (1990) constructive ‘conflict paradigm’ to consider transformation efforts at a selected bank, this study argues that transformation could be sustained if the organisation were to self-reflect on the paradoxes that are generated when constructive conflict is encouraged. Underlying this supposition is the notion of “disequilibrium” which supports creative tension within organisations and prompts inquiry and dialogue, leading to the new. Sustaining disequilibrium allows an organisation to develop the “requisite internal variety” in order to meet the challenges in its environment. Key to encouraging this form of organisational resilience to its environment is the nature of the organisation’s culture or context. Johnson’s (1998) “cultural web” is used to analyse the culture of the selected bank and “re-map” the culture in line with the bank’s transformation strategies. Pascale’s seven domains of contention are applied with particular emphasis on the ATM division in order to develop a profile of conflict in the organisation.
- Full Text:
- Date Issued: 2001
Assessing the impact of the Human Immunodeficiency Virus / Acquired Immunodeficiency Syndrome on Volkswagen of South Africa
- Authors: White, Stephen Mark
- Date: 2001
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10844 , http://hdl.handle.net/10948/40 , AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Description: This treatise takes the form of an impact study. It is based on a three-month period of research involving literature review, interviews with VWSA officers and a survey of 111 of the 5500 workers who comprised the workforce of the VWSA plant in Uitenhage at that time. The author has attempted to portray the general views of experts in the field of HIV/AIDS corporate impact and impact management. In addition he has attempted to assay the current and forecast policies and practices in respect of the management of the epidemic by VWSA. The workers in the plant were consulted by survey and a variety of insights into the level of understanding of the epidemic, tolerance levels, expectations and so on were made. The quantification of these insights must be viewed with caution since the survey sample of 111 was relatively low for a workforce of circa 5500. Calculations in respect of representativity are included to facilitate calculated caution. It has been shown that the HIV/AIDS epidemic has a considerable current impact on the company and that this impact can be expected to grow considerably in the future. It has been suggested that an active intervention program would be well timed if implemented immediately
- Full Text:
- Date Issued: 2001
- Authors: White, Stephen Mark
- Date: 2001
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10844 , http://hdl.handle.net/10948/40 , AIDS (Disease) -- Economic aspects -- South Africa , Automobile industry and trade -- Management , Labor productivity , Production management , Volkswagen of South Africa (Firm)
- Description: This treatise takes the form of an impact study. It is based on a three-month period of research involving literature review, interviews with VWSA officers and a survey of 111 of the 5500 workers who comprised the workforce of the VWSA plant in Uitenhage at that time. The author has attempted to portray the general views of experts in the field of HIV/AIDS corporate impact and impact management. In addition he has attempted to assay the current and forecast policies and practices in respect of the management of the epidemic by VWSA. The workers in the plant were consulted by survey and a variety of insights into the level of understanding of the epidemic, tolerance levels, expectations and so on were made. The quantification of these insights must be viewed with caution since the survey sample of 111 was relatively low for a workforce of circa 5500. Calculations in respect of representativity are included to facilitate calculated caution. It has been shown that the HIV/AIDS epidemic has a considerable current impact on the company and that this impact can be expected to grow considerably in the future. It has been suggested that an active intervention program would be well timed if implemented immediately
- Full Text:
- Date Issued: 2001
Assessment of selected supply and demand components of the tourism industry in the George/Wilderness Area
- Authors: Rutherford, David Leon
- Date: 2001
- Subjects: Tourism -- South Africa -- Western Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10845 , http://hdl.handle.net/10948/42 , Tourism -- South Africa -- Western Cape
- Description: In this research paper a database of accommodation establishments was compiled, and certain supply and demand aspects of the tourism industry in the George / Wilderness area were measured with a view to determine whether planning by the private sector and local authorities could benefit therefrom. Attention was given to the peculiar nature of tourism demand and tourism supply and how selected components thereof could be measured. The research methodology followed included: a literature survey to facilitate an understanding of the nature of tourism supply and tourism demand; the construction of a database of accommodation establishments in order to identify all participants in the George / Wilderness tourism industry; a telephone survey to determine the supply of bed nights in the area; and a questionnaire survey to determine the demand by tourists for bed nights in the area. The following recommendations and conclusions were made: The database compiled during this study should be kept up to date and be expanded to include visitor profiles such as country of origin, length of stay, and primary reason for travel in order that private and public sector concerns may draw statistics / data to be used in the planning and / or marketing of the tourism industry to tourists. Greater co-operation and co-ordination between private and public sectors of the tourism industry are needed to obtain data concerning the tourism market required for planning purposes as well as a concerted marketing effort. Failing this, legislation should be introduced, compelling accommodation establishments to make available supply and demand data to the regional services council for statistical purposes. The study should be extended to cover the entire Southern Cape region in order to obtain statistics applicable to the region as a whole. This will then facilitate both local and regional planning as well as a coordinated marketing effort.
- Full Text:
- Date Issued: 2001
- Authors: Rutherford, David Leon
- Date: 2001
- Subjects: Tourism -- South Africa -- Western Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10845 , http://hdl.handle.net/10948/42 , Tourism -- South Africa -- Western Cape
- Description: In this research paper a database of accommodation establishments was compiled, and certain supply and demand aspects of the tourism industry in the George / Wilderness area were measured with a view to determine whether planning by the private sector and local authorities could benefit therefrom. Attention was given to the peculiar nature of tourism demand and tourism supply and how selected components thereof could be measured. The research methodology followed included: a literature survey to facilitate an understanding of the nature of tourism supply and tourism demand; the construction of a database of accommodation establishments in order to identify all participants in the George / Wilderness tourism industry; a telephone survey to determine the supply of bed nights in the area; and a questionnaire survey to determine the demand by tourists for bed nights in the area. The following recommendations and conclusions were made: The database compiled during this study should be kept up to date and be expanded to include visitor profiles such as country of origin, length of stay, and primary reason for travel in order that private and public sector concerns may draw statistics / data to be used in the planning and / or marketing of the tourism industry to tourists. Greater co-operation and co-ordination between private and public sectors of the tourism industry are needed to obtain data concerning the tourism market required for planning purposes as well as a concerted marketing effort. Failing this, legislation should be introduced, compelling accommodation establishments to make available supply and demand data to the regional services council for statistical purposes. The study should be extended to cover the entire Southern Cape region in order to obtain statistics applicable to the region as a whole. This will then facilitate both local and regional planning as well as a coordinated marketing effort.
- Full Text:
- Date Issued: 2001
Challenges facing a financial insitution to improve service quality and customer retention
- Authors: Meyer, I T
- Date: 2001
- Subjects: Banks and banking -- Customer services -- South Africa , Bank management -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10846 , http://hdl.handle.net/10948/45 , Banks and banking -- Customer services -- South Africa , Bank management -- South Africa , Financial services industry -- South Africa
- Description: The financial industry and more specifically Retail banking is a very competitive industry. The profit margins are shrinking with the entrance of newcompetitors into the market place. During the last two to three years various foreign banks have opened offices in South Africa, cherry picking the high net worth customers fromthe traditional high street banks. The product range between these banks is the same, maybe at times presented in a different wrapping. The one differential factor between the various banks is service and the quality thereof. The researcher, being a banker, decided to investigate how to improve the quality of service which is the main problemof this study. The secondary problems or subproblems are: * How to solve service breakdown? * How to retain customers after a service breakdown? The researcher first did a literature survey focusing on the key drives of this research namely: * Improving quality service. * Problem resolution. * Customer retention. An empirical investigation was also undertaken focusing on the personal market segment and the high net worth individuals. The demarcation of the survey was restricted to a specific area on the South Coast of KwaZulu Natal, and in particular the retail market and three specific branches on the South Coast, namely: * Scottburgh; * Margate, and * Port Shepstone. The main finding of the empirical survey indicates an average service rating of 8.38, which is in excess of the financial institution’s national service objective of 8.22 for 2001. This indicates that in most areas the service quality of this financial institution is good. The results fromthe literature survey as well as the empirical investigation indicated that service quality can only be achieved through a collective effort from all role players within the bank. The resolution of service breakdown needs to be controlled and managed to rectify breakdowns effectively within specific time limits that are acceptable to the individual customer. The barriers to retain customerswill become less effective should the financial institution not be able to restore or improve service quality for their customers.
- Full Text:
- Date Issued: 2001
- Authors: Meyer, I T
- Date: 2001
- Subjects: Banks and banking -- Customer services -- South Africa , Bank management -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10846 , http://hdl.handle.net/10948/45 , Banks and banking -- Customer services -- South Africa , Bank management -- South Africa , Financial services industry -- South Africa
- Description: The financial industry and more specifically Retail banking is a very competitive industry. The profit margins are shrinking with the entrance of newcompetitors into the market place. During the last two to three years various foreign banks have opened offices in South Africa, cherry picking the high net worth customers fromthe traditional high street banks. The product range between these banks is the same, maybe at times presented in a different wrapping. The one differential factor between the various banks is service and the quality thereof. The researcher, being a banker, decided to investigate how to improve the quality of service which is the main problemof this study. The secondary problems or subproblems are: * How to solve service breakdown? * How to retain customers after a service breakdown? The researcher first did a literature survey focusing on the key drives of this research namely: * Improving quality service. * Problem resolution. * Customer retention. An empirical investigation was also undertaken focusing on the personal market segment and the high net worth individuals. The demarcation of the survey was restricted to a specific area on the South Coast of KwaZulu Natal, and in particular the retail market and three specific branches on the South Coast, namely: * Scottburgh; * Margate, and * Port Shepstone. The main finding of the empirical survey indicates an average service rating of 8.38, which is in excess of the financial institution’s national service objective of 8.22 for 2001. This indicates that in most areas the service quality of this financial institution is good. The results fromthe literature survey as well as the empirical investigation indicated that service quality can only be achieved through a collective effort from all role players within the bank. The resolution of service breakdown needs to be controlled and managed to rectify breakdowns effectively within specific time limits that are acceptable to the individual customer. The barriers to retain customerswill become less effective should the financial institution not be able to restore or improve service quality for their customers.
- Full Text:
- Date Issued: 2001
Change management implications of a retrenchment strategy in a selected section of a telecommunications organisation
- Authors: Aucamp, Mertz
- Date: 2001
- Subjects: Organizational change -- Management , Downsizing of organizations -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10847 , http://hdl.handle.net/10948/46 , Organizational change -- Management , Downsizing of organizations -- South Africa
- Description: An audit report by the Australian National Audit Office (ANAO) indicated that a company needs to ensure that support is provided to those employees who remain after a staff reduction process and that their needs are managed effectively. One of the recommendations by ANAO for companies that are embarking on restructuring and future staff reduction programs, is the facilitation of change management workshops, or intervention to prepare the staff to manage change. A literature study revealed that no change management model existed that specifically focused on the “survivors” of a retrenchment or restructuring strategy in a company. The literature study was therefore used to assist in developing a change management in Telkom SA. Pre-assessment and post-assessment questionnaires were developed to test the employees’ abilities to manage change and their understanding of the changes that the telecommunications industry is facing. The findings of the survey showed a high level of employee tolerance to change and illuminated the value that was added by the developed change management model.
- Full Text:
- Date Issued: 2001
- Authors: Aucamp, Mertz
- Date: 2001
- Subjects: Organizational change -- Management , Downsizing of organizations -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10847 , http://hdl.handle.net/10948/46 , Organizational change -- Management , Downsizing of organizations -- South Africa
- Description: An audit report by the Australian National Audit Office (ANAO) indicated that a company needs to ensure that support is provided to those employees who remain after a staff reduction process and that their needs are managed effectively. One of the recommendations by ANAO for companies that are embarking on restructuring and future staff reduction programs, is the facilitation of change management workshops, or intervention to prepare the staff to manage change. A literature study revealed that no change management model existed that specifically focused on the “survivors” of a retrenchment or restructuring strategy in a company. The literature study was therefore used to assist in developing a change management in Telkom SA. Pre-assessment and post-assessment questionnaires were developed to test the employees’ abilities to manage change and their understanding of the changes that the telecommunications industry is facing. The findings of the survey showed a high level of employee tolerance to change and illuminated the value that was added by the developed change management model.
- Full Text:
- Date Issued: 2001
The identification of operations strategies based on business principles that will enhance the public sector's ability to retain its client departments
- Authors: Davids, Shahied
- Date: 2001
- Subjects: Eastern Cape (South Africa) -- Public Works Department , Customer services
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10941 , http://hdl.handle.net/10948/d1006192 , Eastern Cape (South Africa) -- Public Works Department , Customer services
- Description: The research problem addressed in this study was to identify operational strategies that will enhance the ability of National Public Works Department (NPWD) of the Eastern Cape to retain its Client Departments. Privatisation has lead to performance management becoming essential to satisfy the client departments needs and requirements. In order to identify operational strategies which will enhance NPWD’s operation’s performance, questionnaires with relevant operation questions were used as well as a brain-writing session. The findings of the literature survey clearly highlight the specific areas where attention is required for improvements.
- Full Text:
- Date Issued: 2001
- Authors: Davids, Shahied
- Date: 2001
- Subjects: Eastern Cape (South Africa) -- Public Works Department , Customer services
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10941 , http://hdl.handle.net/10948/d1006192 , Eastern Cape (South Africa) -- Public Works Department , Customer services
- Description: The research problem addressed in this study was to identify operational strategies that will enhance the ability of National Public Works Department (NPWD) of the Eastern Cape to retain its Client Departments. Privatisation has lead to performance management becoming essential to satisfy the client departments needs and requirements. In order to identify operational strategies which will enhance NPWD’s operation’s performance, questionnaires with relevant operation questions were used as well as a brain-writing session. The findings of the literature survey clearly highlight the specific areas where attention is required for improvements.
- Full Text:
- Date Issued: 2001
The strategic impact of HIV/AIDS on first level component suppliers to the motor industry, located in the Nelson Mandela Metropole
- Authors: Hughes, Edward Peter Clive
- Date: 2001
- Subjects: Automobile industry and trade -- Management , Labor productivity , Production management , AIDS (Disease) -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10943 , http://hdl.handle.net/10948/d1006722 , Automobile industry and trade -- Management , Labor productivity , Production management , AIDS (Disease) -- Economic aspects -- South Africa
- Description: HIV/AIDS is undoubtedly the single most important and daunting health problem facing Africa. Globally too, this is one of the most serious health, medical and social preoccupations of our time (Chinery-Hesse, 2000: 1). The aim of this research study is to evaluate the strategic impact of HIV/AIDS on first level component suppliers to the motor industry located in the Nelson Mandela Metropole. To achieve this aim a literature study was undertaken to determine the patterns of development, the infection statistics and to explore strategic options and actions for dealing with the effects of the disease. An empirical study has been conducted to assess the opinions of senior management within first level component suppliers. The results from the study indicate that most companies in the selected group believe that HIV/AIDS will have a serious impact on their organisations. In conclusion, various recommendations have been made with regards to the findings ascertained in the literature review and empirical study.
- Full Text:
- Date Issued: 2001
- Authors: Hughes, Edward Peter Clive
- Date: 2001
- Subjects: Automobile industry and trade -- Management , Labor productivity , Production management , AIDS (Disease) -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10943 , http://hdl.handle.net/10948/d1006722 , Automobile industry and trade -- Management , Labor productivity , Production management , AIDS (Disease) -- Economic aspects -- South Africa
- Description: HIV/AIDS is undoubtedly the single most important and daunting health problem facing Africa. Globally too, this is one of the most serious health, medical and social preoccupations of our time (Chinery-Hesse, 2000: 1). The aim of this research study is to evaluate the strategic impact of HIV/AIDS on first level component suppliers to the motor industry located in the Nelson Mandela Metropole. To achieve this aim a literature study was undertaken to determine the patterns of development, the infection statistics and to explore strategic options and actions for dealing with the effects of the disease. An empirical study has been conducted to assess the opinions of senior management within first level component suppliers. The results from the study indicate that most companies in the selected group believe that HIV/AIDS will have a serious impact on their organisations. In conclusion, various recommendations have been made with regards to the findings ascertained in the literature review and empirical study.
- Full Text:
- Date Issued: 2001
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