Managing conflict in the library information services of selected universities
- Authors: Dos Santos, Desiree
- Date: 2015
- Subjects: Conflict management -- South Africa -- Eastern Cape , Academic libraries -- South Africa -- Eastern Cape -- Administration , Technology -- South Africa -- Eastern Cape -- Information services , Academic librarians -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8325 , http://hdl.handle.net/10948/d1020307
- Description: Academic libraries are not immune to conflict; various important external and internal factors underlie conflict. Change, both external and internal, leads to interpersonal conflict amongst librarians which is caused by differing goals, policies, rules and decisions. Technology has been the major change in the digital era and academic libraries embarking on meeting the needs of the users have to manage change. It is important to understand how change evolves in order to manage it and the faster the change, the more conflict can be expected. The main purpose of this study is to investigate change and conflict in library and information services. The study collected data from two selected academic libraries - Fort Hare and Walter Sisulu. The reason for this choice is that the two libraries are from the Eastern Border region and strategically located to serve the deep rural and poverty-stricken communities. Both libraries are from merged institutions, under-developed and faced with change and conflict. Data was gathered by means of a literature study and face-to-face, semi-structured interviews with six participants in each library: two librarians in senior, two middle management and two librarians occupying lower level positions. Purposive sampling was used to select participants who fit the criteria and who could contribute to the study. The findings reveal that library staff experience stress and conflict because of external and internal factors of change impacting the academic environment. The study generated important findings which are capable of guiding academic library management on how to manage change effectively in the „new‟ electronic environment. The findings show that understanding conflict also equips management with strategies and techniques to manage conflict effectively. This study offers valuable insights into the lived conflict experiences and perceptions of librarians and sheds much light on the role of conflict management in these environments. This study will contribute to the management of conflict in information services in university libraries and will be an innovative application of conflict theory to the library discipline.
- Full Text:
- Date Issued: 2015
- Authors: Dos Santos, Desiree
- Date: 2015
- Subjects: Conflict management -- South Africa -- Eastern Cape , Academic libraries -- South Africa -- Eastern Cape -- Administration , Technology -- South Africa -- Eastern Cape -- Information services , Academic librarians -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8325 , http://hdl.handle.net/10948/d1020307
- Description: Academic libraries are not immune to conflict; various important external and internal factors underlie conflict. Change, both external and internal, leads to interpersonal conflict amongst librarians which is caused by differing goals, policies, rules and decisions. Technology has been the major change in the digital era and academic libraries embarking on meeting the needs of the users have to manage change. It is important to understand how change evolves in order to manage it and the faster the change, the more conflict can be expected. The main purpose of this study is to investigate change and conflict in library and information services. The study collected data from two selected academic libraries - Fort Hare and Walter Sisulu. The reason for this choice is that the two libraries are from the Eastern Border region and strategically located to serve the deep rural and poverty-stricken communities. Both libraries are from merged institutions, under-developed and faced with change and conflict. Data was gathered by means of a literature study and face-to-face, semi-structured interviews with six participants in each library: two librarians in senior, two middle management and two librarians occupying lower level positions. Purposive sampling was used to select participants who fit the criteria and who could contribute to the study. The findings reveal that library staff experience stress and conflict because of external and internal factors of change impacting the academic environment. The study generated important findings which are capable of guiding academic library management on how to manage change effectively in the „new‟ electronic environment. The findings show that understanding conflict also equips management with strategies and techniques to manage conflict effectively. This study offers valuable insights into the lived conflict experiences and perceptions of librarians and sheds much light on the role of conflict management in these environments. This study will contribute to the management of conflict in information services in university libraries and will be an innovative application of conflict theory to the library discipline.
- Full Text:
- Date Issued: 2015
A comparative analysis of the low voter turnout in 2006 and 2011 municipal elections: Lukhanji municipality
- Authors: Jakuja, Noxolo
- Date: 2015
- Subjects: Elections -- South Africa -- Eastern Cape , Voter turnout -- South Africa , Voter registration -- South Africa , South Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/5995 , vital:21023
- Description: The aim of this study was to conduct a comparative analysis of the low voter turnout of the 2006 and 2011 municipal elections in Lukhanji Municipality. The study came as a result of the researcher’s observations of the low voter turnout during the 2011 municipal elections across the country. Upon further investigation, it was discovered that the previous municipal election of 2006 also experienced low voter turnout. However, this was not the case with national and provincial elections, because since the first election that took place in 1994, voter turnout has been high. Lukhanji Municipality, which is the area of residence for the researcher, was no different from the rest of South Africa, when it comes to low voter turnout for the municipal elections and high voter turnout for national and provincial elections. It was noted that there has never been a detailed research study conducted in Lukhanji Municipality regarding the subject in question, and also that there is a limited amount of literature that seeks to investigate voter turnout in local elections in South Africa. The large amount of available literature focuses on voter turnout during national and provincial elections in established democracies. The literature review extensively explored the determinants of voter turnout in all levels of elections. From those tested elsewhere, it was evident that no single factor can be the cause of low voting during an election, therefore it was fundamental to investigate the causes of low voter turnout of the municipal elections with special focus on Lukhanji Municipality. It became evident from the study, that indeed various factors may have led to low voter turnout during 2006 and 2011 municipal elections in Lukhanji Municipality.
- Full Text:
- Date Issued: 2015
- Authors: Jakuja, Noxolo
- Date: 2015
- Subjects: Elections -- South Africa -- Eastern Cape , Voter turnout -- South Africa , Voter registration -- South Africa , South Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/5995 , vital:21023
- Description: The aim of this study was to conduct a comparative analysis of the low voter turnout of the 2006 and 2011 municipal elections in Lukhanji Municipality. The study came as a result of the researcher’s observations of the low voter turnout during the 2011 municipal elections across the country. Upon further investigation, it was discovered that the previous municipal election of 2006 also experienced low voter turnout. However, this was not the case with national and provincial elections, because since the first election that took place in 1994, voter turnout has been high. Lukhanji Municipality, which is the area of residence for the researcher, was no different from the rest of South Africa, when it comes to low voter turnout for the municipal elections and high voter turnout for national and provincial elections. It was noted that there has never been a detailed research study conducted in Lukhanji Municipality regarding the subject in question, and also that there is a limited amount of literature that seeks to investigate voter turnout in local elections in South Africa. The large amount of available literature focuses on voter turnout during national and provincial elections in established democracies. The literature review extensively explored the determinants of voter turnout in all levels of elections. From those tested elsewhere, it was evident that no single factor can be the cause of low voting during an election, therefore it was fundamental to investigate the causes of low voter turnout of the municipal elections with special focus on Lukhanji Municipality. It became evident from the study, that indeed various factors may have led to low voter turnout during 2006 and 2011 municipal elections in Lukhanji Municipality.
- Full Text:
- Date Issued: 2015
The experiences of Botswana Defence Force peacekeepers in United Nations peacekeeping missions: the case of Somalia, 1992-1995
- Authors: Maseko, Francis Bobby
- Date: 2015
- Subjects: United Nations -- Peacekeeping forces -- Somalia , Conflict management -- Somalia , Botswana -- Armed Forces -- Somalia
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/4532 , vital:20612
- Description: Peacekeeping operations were started by the United Nations following the collapse of the collective security system which was hinged on the cooperation of the major powers as proposed in the United Nations Charter. The United Nations Charter however does not give a definition of peacekeeping, making it difficult for nation states and various agencies to delineate the limits of Peacekeeping. However, the Charter provides a comprehensive number of platforms in which different kinds of threats pertaining to international peace and security may be dealt with. In the backdrop to this, peacekeeping endeavours have over the years come to be defined as Chapter six and a half, descending between Chapter six and Chapter seven of the United Nations Charter. The Charter reveals that the purpose of the United Nations is to maintain International Peace and Security (United Nations 1985:6). As a member of the International Community and its commitment to Peace and International Security, Botswana is obliged to take part in International interventions aimed at bringing peace, security and stability to Africa and the rest of the world. To this end the government of Botswana is always ready to release and deploy peacekeepers anywhere such calls are made by regional bodies such as the UN, AU or SADC. (Muyakwabo, 2013:2). The intervention of the BDF in the Somali civil war of 1992-1994 is a classic example of Botswana’s commitment to International Peace and Security. In response to the call by UN to assist Somalis, Botswana deployed a battalion sized BDF contingent of Peacekeepers to the United Nations Operation in Somalia (UNOSOM) to help bring peace and security to the nation of Somalia. (Bachelor, Kingman and Lamb 2000:21). This research study is an exploratory investigation into the experiences of the first Botswana Defence Force Peacekeepers who were deployed in the United Nations Peacekeeping Mission in Somalia (UNOSOM) 1993-1995. Seventeen peacekeepers were interviewed who have participated in both UNOSOM I and UNOSOM II. A thematic analysis of the text was undertaken, in which themes emerged to document and highlight the difficulties that the peacekeepers experienced in Somalia. Narratives from the transcribed interviews were reviewed with the participants and logical analysis by the researcher provided further clarification of the data to understand the experiences of the peacekeepers. The peacekeepers’ descriptions of the situations they faced on the ground provided a new way into understanding the intricacies of traditional peacekeeping. Three fundamental themes emerged: the importance of peacekeeping education and training; the importance and need of logistical support, personal and contingent preparation; and the way forward in ensuring successful and effective peacekeeping by African armies.
- Full Text:
- Date Issued: 2015
- Authors: Maseko, Francis Bobby
- Date: 2015
- Subjects: United Nations -- Peacekeeping forces -- Somalia , Conflict management -- Somalia , Botswana -- Armed Forces -- Somalia
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/4532 , vital:20612
- Description: Peacekeeping operations were started by the United Nations following the collapse of the collective security system which was hinged on the cooperation of the major powers as proposed in the United Nations Charter. The United Nations Charter however does not give a definition of peacekeeping, making it difficult for nation states and various agencies to delineate the limits of Peacekeeping. However, the Charter provides a comprehensive number of platforms in which different kinds of threats pertaining to international peace and security may be dealt with. In the backdrop to this, peacekeeping endeavours have over the years come to be defined as Chapter six and a half, descending between Chapter six and Chapter seven of the United Nations Charter. The Charter reveals that the purpose of the United Nations is to maintain International Peace and Security (United Nations 1985:6). As a member of the International Community and its commitment to Peace and International Security, Botswana is obliged to take part in International interventions aimed at bringing peace, security and stability to Africa and the rest of the world. To this end the government of Botswana is always ready to release and deploy peacekeepers anywhere such calls are made by regional bodies such as the UN, AU or SADC. (Muyakwabo, 2013:2). The intervention of the BDF in the Somali civil war of 1992-1994 is a classic example of Botswana’s commitment to International Peace and Security. In response to the call by UN to assist Somalis, Botswana deployed a battalion sized BDF contingent of Peacekeepers to the United Nations Operation in Somalia (UNOSOM) to help bring peace and security to the nation of Somalia. (Bachelor, Kingman and Lamb 2000:21). This research study is an exploratory investigation into the experiences of the first Botswana Defence Force Peacekeepers who were deployed in the United Nations Peacekeeping Mission in Somalia (UNOSOM) 1993-1995. Seventeen peacekeepers were interviewed who have participated in both UNOSOM I and UNOSOM II. A thematic analysis of the text was undertaken, in which themes emerged to document and highlight the difficulties that the peacekeepers experienced in Somalia. Narratives from the transcribed interviews were reviewed with the participants and logical analysis by the researcher provided further clarification of the data to understand the experiences of the peacekeepers. The peacekeepers’ descriptions of the situations they faced on the ground provided a new way into understanding the intricacies of traditional peacekeeping. Three fundamental themes emerged: the importance of peacekeeping education and training; the importance and need of logistical support, personal and contingent preparation; and the way forward in ensuring successful and effective peacekeeping by African armies.
- Full Text:
- Date Issued: 2015
Impact of microfinance institutions on small business sustainability in Nelson Mandela Bay
- Authors: Mgoduka, Bulelwa Keitumetse
- Date: 2015
- Subjects: Microfinance , Financial institutions -- South Africa , Small business -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , MPhil
- Identifier: http://hdl.handle.net/10948/8564 , vital:26407
- Description: The rise of microfinance in South Africa as a development trajectory has dismissed ideas that small business enterprises have no significant contribution to the economic growth and development of the country. The primary objective of the study is to assess the impact of microfinance service providers on the success and sustainability of small business enterprises in the Nelson Mandela Bay. By applying descriptive statistics, 2 ordinary least square regression analyses as well as correlation matrix; the results reveal that microfinance has a positive and significant impact on the success and sustainability on small business enterprises in the Nelson Mandela Bay. The research findings hold a variety of implications for Government and policymakers. The study recommends that the microfinance sector must be under good governance through the microfinance regulatory and supervisory structures, since the sector contributes a great deal towards one of the most important objectives of the Post-Apartheid Government. Further, small business entrepreneurs must be well exposed to the requirements, standards and norms which govern the financial sector. This is particularly important in terms of the National Credit Act provisions.
- Full Text:
- Date Issued: 2015
- Authors: Mgoduka, Bulelwa Keitumetse
- Date: 2015
- Subjects: Microfinance , Financial institutions -- South Africa , Small business -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , MPhil
- Identifier: http://hdl.handle.net/10948/8564 , vital:26407
- Description: The rise of microfinance in South Africa as a development trajectory has dismissed ideas that small business enterprises have no significant contribution to the economic growth and development of the country. The primary objective of the study is to assess the impact of microfinance service providers on the success and sustainability of small business enterprises in the Nelson Mandela Bay. By applying descriptive statistics, 2 ordinary least square regression analyses as well as correlation matrix; the results reveal that microfinance has a positive and significant impact on the success and sustainability on small business enterprises in the Nelson Mandela Bay. The research findings hold a variety of implications for Government and policymakers. The study recommends that the microfinance sector must be under good governance through the microfinance regulatory and supervisory structures, since the sector contributes a great deal towards one of the most important objectives of the Post-Apartheid Government. Further, small business entrepreneurs must be well exposed to the requirements, standards and norms which govern the financial sector. This is particularly important in terms of the National Credit Act provisions.
- Full Text:
- Date Issued: 2015
Risks associated with infrastructure project finance in developing countries: the case of Zambia
- Authors: Mweemba, Bruno N
- Date: 2015
- Subjects: Infrastructure (Economics) -- Finance , Infrastructure (Economics) -- Risk management -- Zambia
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/6389 , vital:21081
- Description: Since the enactment of the Public Private Partnership (PPP) Act of 2009, there has not been a single successful PPP transaction entered into between the Government of Zambia and any private sector entity under the PPP Act of 2009 (Zambia Development Agency, 2014: 7). According to the Zambia Development Agency (2014:7), 75% of the PPPs that were entered into by the government of Zambia prior to the promulgation of the PPP Act of 2009 were canceled. These include: the Kasumbalesa Border Post, Mpulungu Harbour and Railways Systems of Zambia with an exception of the 65 year concession of the Luburma Market (popularly known as Kamwala Market). These cancellations of PPP concessions coupled with revelations in the Zambian Parliament that concession documentation for the Luburma market which is the only surviving PPP had since gone missing, this led to the research problem statement with an assertion that risks associated with infrastructure project finance are endemic in Zambia. In seeking to explore the validity of this assertion, three research objectives guided the study, namely: assessing Zambia’s general infrastructure project finance and PPP framework in comparison to theoretical normative criteria and selected country experiences; identifying and rating risks through a questionnaire; and proposing an ideal project finance risk management model which can be used as a reference by sponsors in Zambia as they design and structure infrastructure project finance deals. On a scale of 1-5 which was guided by the overal risk score outlined in the study, the average mean score ranking for all the 40 risks under investigation was found to be 3.25 .This indicates that the sentiments among respondents is that risks associated with infrastructure project finance in Zambia are average and not endemic as was affirmed in the problem statement. Despite this ‘comforting’ statistical result, the little progress in terms of earmarked infrastructure PPP deals coupled with deal cancellations as outlined above may be an indication that even the average risks appear to impede on the development of project finance and PPPs in Zambia. There is therefore an urgent need for Government and other relevant stakeholders to begin paying attention to some of the risks discussed in this study especially those with a mean score ranking in excess of 3.50 (high risk). The study in chapter 9 provides recommendations which are grouped under four key headings: addressing the environment for PPPs; providing capacity to procuring entities; paying attention to critical success factors for project development; as well as exploring a variety of possible credit enhancement mechanisms such as guarantees as a way of wooing project investors and improving the bankability of planned infrastructure deals. The Government of Zambia is further advised to avoid using ‘political feasibility “as the core investment criteria in the infrastructure agenda for the country. The study encourages that conventional benchmarks which are a mix of technical soundness, economic viability, environmental and social sustainability, financial/commercial viability as well as market readiness remain the core guiding principle in the project identification process. This will be the only way to avoid developing “white elephants” that may perpetually be a burden to the treasury and tax payers.
- Full Text:
- Date Issued: 2015
- Authors: Mweemba, Bruno N
- Date: 2015
- Subjects: Infrastructure (Economics) -- Finance , Infrastructure (Economics) -- Risk management -- Zambia
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/6389 , vital:21081
- Description: Since the enactment of the Public Private Partnership (PPP) Act of 2009, there has not been a single successful PPP transaction entered into between the Government of Zambia and any private sector entity under the PPP Act of 2009 (Zambia Development Agency, 2014: 7). According to the Zambia Development Agency (2014:7), 75% of the PPPs that were entered into by the government of Zambia prior to the promulgation of the PPP Act of 2009 were canceled. These include: the Kasumbalesa Border Post, Mpulungu Harbour and Railways Systems of Zambia with an exception of the 65 year concession of the Luburma Market (popularly known as Kamwala Market). These cancellations of PPP concessions coupled with revelations in the Zambian Parliament that concession documentation for the Luburma market which is the only surviving PPP had since gone missing, this led to the research problem statement with an assertion that risks associated with infrastructure project finance are endemic in Zambia. In seeking to explore the validity of this assertion, three research objectives guided the study, namely: assessing Zambia’s general infrastructure project finance and PPP framework in comparison to theoretical normative criteria and selected country experiences; identifying and rating risks through a questionnaire; and proposing an ideal project finance risk management model which can be used as a reference by sponsors in Zambia as they design and structure infrastructure project finance deals. On a scale of 1-5 which was guided by the overal risk score outlined in the study, the average mean score ranking for all the 40 risks under investigation was found to be 3.25 .This indicates that the sentiments among respondents is that risks associated with infrastructure project finance in Zambia are average and not endemic as was affirmed in the problem statement. Despite this ‘comforting’ statistical result, the little progress in terms of earmarked infrastructure PPP deals coupled with deal cancellations as outlined above may be an indication that even the average risks appear to impede on the development of project finance and PPPs in Zambia. There is therefore an urgent need for Government and other relevant stakeholders to begin paying attention to some of the risks discussed in this study especially those with a mean score ranking in excess of 3.50 (high risk). The study in chapter 9 provides recommendations which are grouped under four key headings: addressing the environment for PPPs; providing capacity to procuring entities; paying attention to critical success factors for project development; as well as exploring a variety of possible credit enhancement mechanisms such as guarantees as a way of wooing project investors and improving the bankability of planned infrastructure deals. The Government of Zambia is further advised to avoid using ‘political feasibility “as the core investment criteria in the infrastructure agenda for the country. The study encourages that conventional benchmarks which are a mix of technical soundness, economic viability, environmental and social sustainability, financial/commercial viability as well as market readiness remain the core guiding principle in the project identification process. This will be the only way to avoid developing “white elephants” that may perpetually be a burden to the treasury and tax payers.
- Full Text:
- Date Issued: 2015
The influence of financial market development on economic growth in Brics countries
- Authors: Ruzive, Tafadzwa Mutsvedu
- Date: 2015
- Subjects: Financial services industry -- Marketing , Economic development -- BRIC countries
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/6594 , vital:21123
- Description: The debate about the influence of financial market development on economic growth has been ongoing for more than a century. Since Schumpeter (1912) wrote about the happenings on Lombard Street, right up to the economists of today, there is growing interest into how financial market development affects economic activity and hence economic growth. With economic growth gaining prominence in respect of development discourse, inquiry into the finance-growth nexus has grown rapidly. The latest advances of the finance-growth nexus show a positive relationship between financial market development and economic growth. In this regard, little research has been done globally pertaining to most recent economic developments, especially concerning the BRICS economies. This research investigates the influence of financial market development on emerging economies, BRICS and non-BRICS and to determine whether the openness of financial markets in BRICS economies contributed to higher growth trajectories compared to their non-BRICS counterparts. The research utilises the Generalised Method of Moments and an extended endogenous growth model to estimate the influence of a set of financial market indicators. The study found that higher levels of credit to the private sector and financial depth in the BRICS economies contributed to the higher levels of economic growth experienced in the BRICS compared to non-BRICs emerging economies.
- Full Text:
- Date Issued: 2015
- Authors: Ruzive, Tafadzwa Mutsvedu
- Date: 2015
- Subjects: Financial services industry -- Marketing , Economic development -- BRIC countries
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/6594 , vital:21123
- Description: The debate about the influence of financial market development on economic growth has been ongoing for more than a century. Since Schumpeter (1912) wrote about the happenings on Lombard Street, right up to the economists of today, there is growing interest into how financial market development affects economic activity and hence economic growth. With economic growth gaining prominence in respect of development discourse, inquiry into the finance-growth nexus has grown rapidly. The latest advances of the finance-growth nexus show a positive relationship between financial market development and economic growth. In this regard, little research has been done globally pertaining to most recent economic developments, especially concerning the BRICS economies. This research investigates the influence of financial market development on emerging economies, BRICS and non-BRICS and to determine whether the openness of financial markets in BRICS economies contributed to higher growth trajectories compared to their non-BRICS counterparts. The research utilises the Generalised Method of Moments and an extended endogenous growth model to estimate the influence of a set of financial market indicators. The study found that higher levels of credit to the private sector and financial depth in the BRICS economies contributed to the higher levels of economic growth experienced in the BRICS compared to non-BRICs emerging economies.
- Full Text:
- Date Issued: 2015
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