A critical assessment of the performance management system and its effect on service delivery : a case study of the Eastern Cape Department of Education
- Authors: Nela, Nobelungu Diana
- Date: 2018
- Subjects: Performance--Management Performance standards--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/15133 , vital:40189
- Description: The study focused on a critical assessment of the performance management system and its impact on service delivery: a case study of the Eastern Cape Department of Education, South Africa. Significantly poor performance by the department is also experienced in different areas of the establishment. The theory employed is the Balanced Score Card. A Balanced Score Card is a strategic performance management tool in the form of a semi-structured report supported by tested design methods and tools that can be used by managers to keep track of execution of activities by the staff within their control. The research approach that was used in the study was a mixed method, which is a combination of the quantitative and qualitative methods. Mixed method is chosen because of its strength of drawing on both qualitative and quantitative research and minimizing the limitations of both approaches. The data collected was categorised into themes and it is from these themes and / or patterns that the main findings of the research study were formulated for the qualitative part of the research study. Quantitative data was analysed using inferential statistics and the interview guide was transcribed. Analytic induction was used as a method to analyse qualitative data. For interview guide semi – structured interview guide was used to study principal’s views and for the inferential statistics. For quantitative aspect of the questionnaire data was analysed using descriptive and inferential statistics. Three instruments were employed to collect data in the study, the questionnaire, semi-structured interview and document analysis. The research showed that the training failed to teach what successful performance is, as expected, among others. The study also indicated that EMS PMDS is not assessing employees’ performance accurately. The results showed that no discussion on ways of improving performance is made where performance has not met minimum standards. The study recommends education and adequate training of departmental employees as well as monitoring and evaluation of the process.
- Full Text:
- Date Issued: 2018
- Authors: Nela, Nobelungu Diana
- Date: 2018
- Subjects: Performance--Management Performance standards--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/15133 , vital:40189
- Description: The study focused on a critical assessment of the performance management system and its impact on service delivery: a case study of the Eastern Cape Department of Education, South Africa. Significantly poor performance by the department is also experienced in different areas of the establishment. The theory employed is the Balanced Score Card. A Balanced Score Card is a strategic performance management tool in the form of a semi-structured report supported by tested design methods and tools that can be used by managers to keep track of execution of activities by the staff within their control. The research approach that was used in the study was a mixed method, which is a combination of the quantitative and qualitative methods. Mixed method is chosen because of its strength of drawing on both qualitative and quantitative research and minimizing the limitations of both approaches. The data collected was categorised into themes and it is from these themes and / or patterns that the main findings of the research study were formulated for the qualitative part of the research study. Quantitative data was analysed using inferential statistics and the interview guide was transcribed. Analytic induction was used as a method to analyse qualitative data. For interview guide semi – structured interview guide was used to study principal’s views and for the inferential statistics. For quantitative aspect of the questionnaire data was analysed using descriptive and inferential statistics. Three instruments were employed to collect data in the study, the questionnaire, semi-structured interview and document analysis. The research showed that the training failed to teach what successful performance is, as expected, among others. The study also indicated that EMS PMDS is not assessing employees’ performance accurately. The results showed that no discussion on ways of improving performance is made where performance has not met minimum standards. The study recommends education and adequate training of departmental employees as well as monitoring and evaluation of the process.
- Full Text:
- Date Issued: 2018
An assessment of the implementation of small, medium and micro enterprise strategy : a case of Amathole Municipality
- Authors: Oyelana, Akeem Adewale
- Date: 2018
- Subjects: Small business--South Africa
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/15171 , vital:40193
- Description: The implementation of Small, Medium and Micro Enterprise (SMME) strategy are not well understood and have rarely been addressed all nationally. The objectives of this study are, therefore, to establish a base level of understanding in order to assess the implementation of SMME strategy used by the Amathole District Municipality (ADM) Local Economic Development (LED) managers in disseminating information; analyse the structure for implementing SMME strategy used by the ADM LED managers; examine the challenges confronting the ADM LED managers in implementing SMME strategy; examine the skills needed by the ADM LED managers to adequately formulate and implement SMME strategy; and make recommendations to the municipality on how best the implementation of SMME strategy can support growth and development in the ADM. The study used a qualitative research design that involves a systematic review of documents. Data was collected through the review and analysis of available existing documents. Data analysis included using the documentary analysis derived from the journals, and books as well as reviewing the various data analysis done in relation to an assessment of the implementation of SMME strategy: A Case of Amathole District Municipality. Findings from previous literature revealed that there are constraints faced by the Amathole District Municipality (ADM) Local Economic Development (LED) Managers in implementing SMME strategy. The study confirmed some of the operational challenges were due to incompetency among the municipal managers, and lack of clear understanding of the implementation of SMME strategy used to support grow and development of SMME in the Amathole District. This study provides effective solutions to the identified challenges and impact as well as strategies to be adopted in order to alleviate poverty and provide job opportunities to the local communities. The implications of the findings are that unless the barriers named above are resolved, poverty and unemployment will continues escalating, communities will continue receiving and experiencing poor service delivery in the ADM and thus, would undoubtedly lead to poor economic growth and development. Management of the municipality must ensure that qualified ADM Managers are permanently employed and allowed to partake in the implementation of SMME strategy and community participation should be well encouraged as well as embarking on effective implementation of SMME strategy that would create an enabling and conducive environment for the small firm enterprises.
- Full Text:
- Date Issued: 2018
- Authors: Oyelana, Akeem Adewale
- Date: 2018
- Subjects: Small business--South Africa
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/15171 , vital:40193
- Description: The implementation of Small, Medium and Micro Enterprise (SMME) strategy are not well understood and have rarely been addressed all nationally. The objectives of this study are, therefore, to establish a base level of understanding in order to assess the implementation of SMME strategy used by the Amathole District Municipality (ADM) Local Economic Development (LED) managers in disseminating information; analyse the structure for implementing SMME strategy used by the ADM LED managers; examine the challenges confronting the ADM LED managers in implementing SMME strategy; examine the skills needed by the ADM LED managers to adequately formulate and implement SMME strategy; and make recommendations to the municipality on how best the implementation of SMME strategy can support growth and development in the ADM. The study used a qualitative research design that involves a systematic review of documents. Data was collected through the review and analysis of available existing documents. Data analysis included using the documentary analysis derived from the journals, and books as well as reviewing the various data analysis done in relation to an assessment of the implementation of SMME strategy: A Case of Amathole District Municipality. Findings from previous literature revealed that there are constraints faced by the Amathole District Municipality (ADM) Local Economic Development (LED) Managers in implementing SMME strategy. The study confirmed some of the operational challenges were due to incompetency among the municipal managers, and lack of clear understanding of the implementation of SMME strategy used to support grow and development of SMME in the Amathole District. This study provides effective solutions to the identified challenges and impact as well as strategies to be adopted in order to alleviate poverty and provide job opportunities to the local communities. The implications of the findings are that unless the barriers named above are resolved, poverty and unemployment will continues escalating, communities will continue receiving and experiencing poor service delivery in the ADM and thus, would undoubtedly lead to poor economic growth and development. Management of the municipality must ensure that qualified ADM Managers are permanently employed and allowed to partake in the implementation of SMME strategy and community participation should be well encouraged as well as embarking on effective implementation of SMME strategy that would create an enabling and conducive environment for the small firm enterprises.
- Full Text:
- Date Issued: 2018
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