A critical assessment of the performance management system and its effect on service delivery : a case study of the Eastern Cape Department of Education
- Authors: Nela, Nobelungu Diana
- Date: 2018
- Subjects: Performance--Management Performance standards--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/15133 , vital:40189
- Description: The study focused on a critical assessment of the performance management system and its impact on service delivery: a case study of the Eastern Cape Department of Education, South Africa. Significantly poor performance by the department is also experienced in different areas of the establishment. The theory employed is the Balanced Score Card. A Balanced Score Card is a strategic performance management tool in the form of a semi-structured report supported by tested design methods and tools that can be used by managers to keep track of execution of activities by the staff within their control. The research approach that was used in the study was a mixed method, which is a combination of the quantitative and qualitative methods. Mixed method is chosen because of its strength of drawing on both qualitative and quantitative research and minimizing the limitations of both approaches. The data collected was categorised into themes and it is from these themes and / or patterns that the main findings of the research study were formulated for the qualitative part of the research study. Quantitative data was analysed using inferential statistics and the interview guide was transcribed. Analytic induction was used as a method to analyse qualitative data. For interview guide semi – structured interview guide was used to study principal’s views and for the inferential statistics. For quantitative aspect of the questionnaire data was analysed using descriptive and inferential statistics. Three instruments were employed to collect data in the study, the questionnaire, semi-structured interview and document analysis. The research showed that the training failed to teach what successful performance is, as expected, among others. The study also indicated that EMS PMDS is not assessing employees’ performance accurately. The results showed that no discussion on ways of improving performance is made where performance has not met minimum standards. The study recommends education and adequate training of departmental employees as well as monitoring and evaluation of the process.
- Full Text:
- Authors: Nela, Nobelungu Diana
- Date: 2018
- Subjects: Performance--Management Performance standards--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/15133 , vital:40189
- Description: The study focused on a critical assessment of the performance management system and its impact on service delivery: a case study of the Eastern Cape Department of Education, South Africa. Significantly poor performance by the department is also experienced in different areas of the establishment. The theory employed is the Balanced Score Card. A Balanced Score Card is a strategic performance management tool in the form of a semi-structured report supported by tested design methods and tools that can be used by managers to keep track of execution of activities by the staff within their control. The research approach that was used in the study was a mixed method, which is a combination of the quantitative and qualitative methods. Mixed method is chosen because of its strength of drawing on both qualitative and quantitative research and minimizing the limitations of both approaches. The data collected was categorised into themes and it is from these themes and / or patterns that the main findings of the research study were formulated for the qualitative part of the research study. Quantitative data was analysed using inferential statistics and the interview guide was transcribed. Analytic induction was used as a method to analyse qualitative data. For interview guide semi – structured interview guide was used to study principal’s views and for the inferential statistics. For quantitative aspect of the questionnaire data was analysed using descriptive and inferential statistics. Three instruments were employed to collect data in the study, the questionnaire, semi-structured interview and document analysis. The research showed that the training failed to teach what successful performance is, as expected, among others. The study also indicated that EMS PMDS is not assessing employees’ performance accurately. The results showed that no discussion on ways of improving performance is made where performance has not met minimum standards. The study recommends education and adequate training of departmental employees as well as monitoring and evaluation of the process.
- Full Text:
An assessment of the implementation of small, medium and micro enterprise strategy : a case of Amathole Municipality
- Authors: Oyelana, Akeem Adewale
- Date: 2018
- Subjects: Small business--South Africa
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/15171 , vital:40193
- Description: The implementation of Small, Medium and Micro Enterprise (SMME) strategy are not well understood and have rarely been addressed all nationally. The objectives of this study are, therefore, to establish a base level of understanding in order to assess the implementation of SMME strategy used by the Amathole District Municipality (ADM) Local Economic Development (LED) managers in disseminating information; analyse the structure for implementing SMME strategy used by the ADM LED managers; examine the challenges confronting the ADM LED managers in implementing SMME strategy; examine the skills needed by the ADM LED managers to adequately formulate and implement SMME strategy; and make recommendations to the municipality on how best the implementation of SMME strategy can support growth and development in the ADM. The study used a qualitative research design that involves a systematic review of documents. Data was collected through the review and analysis of available existing documents. Data analysis included using the documentary analysis derived from the journals, and books as well as reviewing the various data analysis done in relation to an assessment of the implementation of SMME strategy: A Case of Amathole District Municipality. Findings from previous literature revealed that there are constraints faced by the Amathole District Municipality (ADM) Local Economic Development (LED) Managers in implementing SMME strategy. The study confirmed some of the operational challenges were due to incompetency among the municipal managers, and lack of clear understanding of the implementation of SMME strategy used to support grow and development of SMME in the Amathole District. This study provides effective solutions to the identified challenges and impact as well as strategies to be adopted in order to alleviate poverty and provide job opportunities to the local communities. The implications of the findings are that unless the barriers named above are resolved, poverty and unemployment will continues escalating, communities will continue receiving and experiencing poor service delivery in the ADM and thus, would undoubtedly lead to poor economic growth and development. Management of the municipality must ensure that qualified ADM Managers are permanently employed and allowed to partake in the implementation of SMME strategy and community participation should be well encouraged as well as embarking on effective implementation of SMME strategy that would create an enabling and conducive environment for the small firm enterprises.
- Full Text:
- Authors: Oyelana, Akeem Adewale
- Date: 2018
- Subjects: Small business--South Africa
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/15171 , vital:40193
- Description: The implementation of Small, Medium and Micro Enterprise (SMME) strategy are not well understood and have rarely been addressed all nationally. The objectives of this study are, therefore, to establish a base level of understanding in order to assess the implementation of SMME strategy used by the Amathole District Municipality (ADM) Local Economic Development (LED) managers in disseminating information; analyse the structure for implementing SMME strategy used by the ADM LED managers; examine the challenges confronting the ADM LED managers in implementing SMME strategy; examine the skills needed by the ADM LED managers to adequately formulate and implement SMME strategy; and make recommendations to the municipality on how best the implementation of SMME strategy can support growth and development in the ADM. The study used a qualitative research design that involves a systematic review of documents. Data was collected through the review and analysis of available existing documents. Data analysis included using the documentary analysis derived from the journals, and books as well as reviewing the various data analysis done in relation to an assessment of the implementation of SMME strategy: A Case of Amathole District Municipality. Findings from previous literature revealed that there are constraints faced by the Amathole District Municipality (ADM) Local Economic Development (LED) Managers in implementing SMME strategy. The study confirmed some of the operational challenges were due to incompetency among the municipal managers, and lack of clear understanding of the implementation of SMME strategy used to support grow and development of SMME in the Amathole District. This study provides effective solutions to the identified challenges and impact as well as strategies to be adopted in order to alleviate poverty and provide job opportunities to the local communities. The implications of the findings are that unless the barriers named above are resolved, poverty and unemployment will continues escalating, communities will continue receiving and experiencing poor service delivery in the ADM and thus, would undoubtedly lead to poor economic growth and development. Management of the municipality must ensure that qualified ADM Managers are permanently employed and allowed to partake in the implementation of SMME strategy and community participation should be well encouraged as well as embarking on effective implementation of SMME strategy that would create an enabling and conducive environment for the small firm enterprises.
- Full Text:
An exploratory study of control and oversight measures for ethical conduct in supply chain management : the case of Buffalo City Metropolitan Municipality
- Authors: Zindi, Beauty
- Date: 2018
- Subjects: Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/10415 , vital:35459
- Description: Unethical conduct takes root and largely flourishes in environments devoid of compliance with SCM laws, regulations and sound corporate governance values and principles. Ethical conduct is a prerequisite of good governance and sound municipal financial management. Unethical conduct in SCM leads to a loss of public trust and confidence in the management of public affairs. Despite the existence of control and oversight structures and processes for monitoring compliance with ethical standards, norms and regulations in SCM, procurement and contract management processes, BCMM still flouts SCM regulations. This leads to non-compliance with precincts of SCM policy regulations, the MFMA, as well as the Municipal Systems Act (MSA). Lack of adequate and effective control and oversight measures further exacerbates the problem, leading to poor management of procurement systems as well as inconsistencies in the disposal and delivery of services. Effective control and oversight often results in the reduction of waste, eradication of corruption and improvement of municipal financial performance, as well as improved ethical conduct, integrity, transparency and accountability. Qualitative approach was used to gather data using interviews and secondary sources in the form of official documents to explore the extent to which control and oversight measures for ethical conduct in Supply Chain Management are effective in Buffalo City Metropolitan Municipality. The data is to be analysed using content analysis and filtering techniques. Challenges that are affecting the effective management of Supply Chain in Buffalo City Metropolitan Municipality were brought forth and recommendations to improve Supply Chain Management in Buffalo City Metropolitan Municipality are examined in this study.
- Full Text:
- Authors: Zindi, Beauty
- Date: 2018
- Subjects: Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/10415 , vital:35459
- Description: Unethical conduct takes root and largely flourishes in environments devoid of compliance with SCM laws, regulations and sound corporate governance values and principles. Ethical conduct is a prerequisite of good governance and sound municipal financial management. Unethical conduct in SCM leads to a loss of public trust and confidence in the management of public affairs. Despite the existence of control and oversight structures and processes for monitoring compliance with ethical standards, norms and regulations in SCM, procurement and contract management processes, BCMM still flouts SCM regulations. This leads to non-compliance with precincts of SCM policy regulations, the MFMA, as well as the Municipal Systems Act (MSA). Lack of adequate and effective control and oversight measures further exacerbates the problem, leading to poor management of procurement systems as well as inconsistencies in the disposal and delivery of services. Effective control and oversight often results in the reduction of waste, eradication of corruption and improvement of municipal financial performance, as well as improved ethical conduct, integrity, transparency and accountability. Qualitative approach was used to gather data using interviews and secondary sources in the form of official documents to explore the extent to which control and oversight measures for ethical conduct in Supply Chain Management are effective in Buffalo City Metropolitan Municipality. The data is to be analysed using content analysis and filtering techniques. Challenges that are affecting the effective management of Supply Chain in Buffalo City Metropolitan Municipality were brought forth and recommendations to improve Supply Chain Management in Buffalo City Metropolitan Municipality are examined in this study.
- Full Text:
Assessment of the Eastern Cape Provincial Public Service Commission in promoting public service ethics
- Authors: Butana, Vulikhaya
- Date: 2018
- Subjects: Public administration -- Moral and ethical aspects Civil service ethics Public administration
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/10295 , vital:35391
- Description: After the fall of the apartheid government with discriminatory laws and the rise and dawn of democracy in South Africa (SA), the government had to restructure the Public Service (PS). The creation and development of PS legislations and policies to regulate the PS took place. The PSC in 1999 was developed to monitor and steer the operation of the PS. The main objective of this study is to assess the Public Service Commission (PSC) in promoting the professional and ethical environment in the Public Service (PS). The PSC is an independent and impartial body or institution which is mandated by the Republic of South African Constitution of 1996 (Act No.108 of 1996), Public Service Commission Act and the Public Service Act. Chapter ten of the Constitution gives PSC a mandate to ensure that the egalitarian values and principles governing public administration are maintained by government departments, organizations, parastatals and administrations providing the PS, where in this study focus on the promotion of ethics. The methodology used in this study is qualitative research methodology. The study used desktop research where by a data was collected using books, journal articles, academic papers, online information and media reports. The findings of this study highlighted that non-compliance to rules and regulations, lack of policy implementation, limited financial and human resources are still the major problems facing the South African Public Service (SAPS). However, the study recommends that, the PSC must work closely with government departments, promotion of ethics workshops and conferences. In a nutshell, the PSC could improve by developing and regularly reviewing policies, procedures, practices and institutions influencing ethical conduct in the public service.
- Full Text:
- Authors: Butana, Vulikhaya
- Date: 2018
- Subjects: Public administration -- Moral and ethical aspects Civil service ethics Public administration
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/10295 , vital:35391
- Description: After the fall of the apartheid government with discriminatory laws and the rise and dawn of democracy in South Africa (SA), the government had to restructure the Public Service (PS). The creation and development of PS legislations and policies to regulate the PS took place. The PSC in 1999 was developed to monitor and steer the operation of the PS. The main objective of this study is to assess the Public Service Commission (PSC) in promoting the professional and ethical environment in the Public Service (PS). The PSC is an independent and impartial body or institution which is mandated by the Republic of South African Constitution of 1996 (Act No.108 of 1996), Public Service Commission Act and the Public Service Act. Chapter ten of the Constitution gives PSC a mandate to ensure that the egalitarian values and principles governing public administration are maintained by government departments, organizations, parastatals and administrations providing the PS, where in this study focus on the promotion of ethics. The methodology used in this study is qualitative research methodology. The study used desktop research where by a data was collected using books, journal articles, academic papers, online information and media reports. The findings of this study highlighted that non-compliance to rules and regulations, lack of policy implementation, limited financial and human resources are still the major problems facing the South African Public Service (SAPS). However, the study recommends that, the PSC must work closely with government departments, promotion of ethics workshops and conferences. In a nutshell, the PSC could improve by developing and regularly reviewing policies, procedures, practices and institutions influencing ethical conduct in the public service.
- Full Text:
The effects of collective bargaining on wages at University of Fort Hare 2007-2016
- Authors: Olusola, Olasupo
- Date: 2018
- Subjects: Wages Collective bargaining -- South Africa Labor unions -- South Africa
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/9962 , vital:35208
- Description: Collective bargaining is essential in labour relations because of its significant role on wages thereby structuring cordial labour-management relations. The essence of labour unions in South African higher education institutions such as National Education, Health and Allied Workers’ Union (NEHAWU) with specific reference to University of Fort Hare, is to ensure the good wages and conditions of service for their members through the instrumentality of collective bargaining between the Union and University management. The end result which is the bargaining agreement may improve on staff pay and encourage more cordial labour-management relations in South African higher institutions and specifically at University of Fort Hare which is the case study. This study was motivated by claims and evidences which show that University of Fort Hare’s staff is the least paid in South African higher education sector over the years due to unsustainability status of the University in the time past. Both the organized labour union and management at the University of Fort Hare entered into agreement that led to sacrificial forfeiture of salary increase by staff over the period of unsustainability of the University to avoid it from being closed down. This state has made the staff to suffer so many imbalances in their wages compared to what is obtainable in other universities in South Africa. This lingering situation has compelled NEHAWU to consistently engage the University management in bargaining in a bid to improve the wages of their members. The study made use of mixed research method which reveals that collective bargaining has effects on wages at University of Fort Hare. 307 participating staff were randomly selected from the following ÜFH Campuses; Bisho, Alice and East London.The questionnaire measured the effects of collective bargaining on wages at the University. In-depth Interviews were conducted among the staff at UFH. It involves the University management, NEHAWU officialsand top officers from the University Human Resources Department. Statistical Package for Social Science (SPSS) was utilized to analyze data collected. Descriptive and inferential statistics was used to interpret the data. Tables and graphs; confidence interval and p-value was utilized to demonstrate the characteristics of information collected from the participants. The research questions were tested by Pearson correlation and T. Test. The reliability of different instruments that were used in this study was tested by Cronbach alpha coefficients and also computed to determine the validity of question. The study concludes that there is a significant relationship between collective bargaining and wages at UFH. Recommendations were made in favour of transparency, time bound bargaining, mutual trust, proper communication and accountability among the negotiating parties at UFH for more successful bargaining that will further improve on staff pay at the University.
- Full Text:
- Authors: Olusola, Olasupo
- Date: 2018
- Subjects: Wages Collective bargaining -- South Africa Labor unions -- South Africa
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/9962 , vital:35208
- Description: Collective bargaining is essential in labour relations because of its significant role on wages thereby structuring cordial labour-management relations. The essence of labour unions in South African higher education institutions such as National Education, Health and Allied Workers’ Union (NEHAWU) with specific reference to University of Fort Hare, is to ensure the good wages and conditions of service for their members through the instrumentality of collective bargaining between the Union and University management. The end result which is the bargaining agreement may improve on staff pay and encourage more cordial labour-management relations in South African higher institutions and specifically at University of Fort Hare which is the case study. This study was motivated by claims and evidences which show that University of Fort Hare’s staff is the least paid in South African higher education sector over the years due to unsustainability status of the University in the time past. Both the organized labour union and management at the University of Fort Hare entered into agreement that led to sacrificial forfeiture of salary increase by staff over the period of unsustainability of the University to avoid it from being closed down. This state has made the staff to suffer so many imbalances in their wages compared to what is obtainable in other universities in South Africa. This lingering situation has compelled NEHAWU to consistently engage the University management in bargaining in a bid to improve the wages of their members. The study made use of mixed research method which reveals that collective bargaining has effects on wages at University of Fort Hare. 307 participating staff were randomly selected from the following ÜFH Campuses; Bisho, Alice and East London.The questionnaire measured the effects of collective bargaining on wages at the University. In-depth Interviews were conducted among the staff at UFH. It involves the University management, NEHAWU officialsand top officers from the University Human Resources Department. Statistical Package for Social Science (SPSS) was utilized to analyze data collected. Descriptive and inferential statistics was used to interpret the data. Tables and graphs; confidence interval and p-value was utilized to demonstrate the characteristics of information collected from the participants. The research questions were tested by Pearson correlation and T. Test. The reliability of different instruments that were used in this study was tested by Cronbach alpha coefficients and also computed to determine the validity of question. The study concludes that there is a significant relationship between collective bargaining and wages at UFH. Recommendations were made in favour of transparency, time bound bargaining, mutual trust, proper communication and accountability among the negotiating parties at UFH for more successful bargaining that will further improve on staff pay at the University.
- Full Text:
- «
- ‹
- 1
- ›
- »