A critical analysis of the role of effective communication in enhancing employee performance and service delivery at Ingwe Technical Vocational Educational Training
- Authors: Mgedezi, Yoliswa
- Date: 2018
- Subjects: Communication in personnel management Communication in organizations
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/10724 , vital:35722
- Description: This study seeks to critically analyse the role of effective communication in enhancing employee performance and service delivery at Ingwe TVET College. This study made use of qualitative research method. Five focus group discussions and nine interviews were successfully conducted. In each focus group discussions, both the academic and administrative employees were presented. The nine interviews conducted consisted of senior management only. The aim of this study was to ascertain the role of effective communication on employee performance and service delivery at Ingwe TVET College. Findings of this study suggest that there are communication challenges at Ingwe TVET College such as lack of communication policy, ineffective communication methods, and perceptual barriers. Some of the recommendations of this study suggest that Ingwe TVET College should develop and implement a communication policy and that there should be marketing and communications department to develop communication strategies of the organisation under study. The recommended suggestions will help to improve communication challenges, and enhance employee performance and service delivery at Ingwe TVET College.
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- Authors: Mgedezi, Yoliswa
- Date: 2018
- Subjects: Communication in personnel management Communication in organizations
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/10724 , vital:35722
- Description: This study seeks to critically analyse the role of effective communication in enhancing employee performance and service delivery at Ingwe TVET College. This study made use of qualitative research method. Five focus group discussions and nine interviews were successfully conducted. In each focus group discussions, both the academic and administrative employees were presented. The nine interviews conducted consisted of senior management only. The aim of this study was to ascertain the role of effective communication on employee performance and service delivery at Ingwe TVET College. Findings of this study suggest that there are communication challenges at Ingwe TVET College such as lack of communication policy, ineffective communication methods, and perceptual barriers. Some of the recommendations of this study suggest that Ingwe TVET College should develop and implement a communication policy and that there should be marketing and communications department to develop communication strategies of the organisation under study. The recommended suggestions will help to improve communication challenges, and enhance employee performance and service delivery at Ingwe TVET College.
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Participatory development communication and the sustainability of poverty alleviation projects in Lesotho : a case of Lifajaneng
- Authors: Ntobo-Letsie, Hlompho
- Date: 2018
- Subjects: Communication in economic development Communication in rural development Economic assistance, Domestic
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/10244 , vital:35384
- Description: This study aimed at assessing the impact of communication on the sustainability of poverty alleviation programmes established for selected beneficiaries in the rural community of Lifajaneng. This is conducted with the purpose of understanding how the Mafeteng community engages in the poverty alleviation projects carried out within their area of residence, so as to encourage more commitment in participation. The conceptual framework for this study is the empowerment approach and the study is informed by two theories; the participatory communication theory and the diffusion of innovation theory. The study employed the mixed method approach to gather and analyze the data; that is using questionnaires, focus group discussions and face to face interviews to solicit for information from project participants and project managers. The quantitative data was presented and analyzed through charts and graphs buttressed with themes that emerged in the qualitative data. The study revealed that the sustainability of the poverty alleviation projects remains questionable due to a number of challenges. The results reflect that communities are more comfortable when the mother language (Sesotho) is used predominantly as the medium of communication. The results also reflected that meetings had a higher attendance rate if called for by local leaders through word of mouth followed by communications done telephonically. Mainstream media such as radio and newspapers were the least effective when mobilizing the communities for meetings related to the poverty alleviation projects in the poor community. The study also unfolded the following issues; lack of full participation and commitment of the beneficiaries, inadequate funding to allow sufficient training of the beneficiaries. This is because the funds had some strings attached and the beneficiaries had their own expectations of the funds, therefore the objectives and the limits of the funder did not match the objectives and the limitations of the beneficiaries. Hence, the end results are lack of motivation for the beneficiaries.
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- Authors: Ntobo-Letsie, Hlompho
- Date: 2018
- Subjects: Communication in economic development Communication in rural development Economic assistance, Domestic
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/10244 , vital:35384
- Description: This study aimed at assessing the impact of communication on the sustainability of poverty alleviation programmes established for selected beneficiaries in the rural community of Lifajaneng. This is conducted with the purpose of understanding how the Mafeteng community engages in the poverty alleviation projects carried out within their area of residence, so as to encourage more commitment in participation. The conceptual framework for this study is the empowerment approach and the study is informed by two theories; the participatory communication theory and the diffusion of innovation theory. The study employed the mixed method approach to gather and analyze the data; that is using questionnaires, focus group discussions and face to face interviews to solicit for information from project participants and project managers. The quantitative data was presented and analyzed through charts and graphs buttressed with themes that emerged in the qualitative data. The study revealed that the sustainability of the poverty alleviation projects remains questionable due to a number of challenges. The results reflect that communities are more comfortable when the mother language (Sesotho) is used predominantly as the medium of communication. The results also reflected that meetings had a higher attendance rate if called for by local leaders through word of mouth followed by communications done telephonically. Mainstream media such as radio and newspapers were the least effective when mobilizing the communities for meetings related to the poverty alleviation projects in the poor community. The study also unfolded the following issues; lack of full participation and commitment of the beneficiaries, inadequate funding to allow sufficient training of the beneficiaries. This is because the funds had some strings attached and the beneficiaries had their own expectations of the funds, therefore the objectives and the limits of the funder did not match the objectives and the limitations of the beneficiaries. Hence, the end results are lack of motivation for the beneficiaries.
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Play as an indicator of public opinion in online political commentary : a content analysis of online news forums leading up to the 2014 South African General Elections
- Authors: Moyo, Lungisani
- Date: 2018
- Subjects: Online journalism Content analysis (Communication)
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/10678 , vital:35667
- Description: This study seeks to look at play as an indicator of public opinion in online political commentary of online news forums leading to the 2014 South African general elections. A qualitative content analysis was used to analyse viewers’s comments about 2014 South African general elections posted online. The concepts of critical discourse analysis, frame analysis play theory and network analysis were applied to extend and inform the study. A corpus of all commentary appended to 2014 South African general election news reports published online by Media24, Times Media Group, Mail &Guardian, Independent Newspapers, Caxton CTP, and TNA Media were selected. The study employed a purposive sampling technique and 1000 comments were extracted. The sample began four weeks before the election and ended two weeks after the event. NVIVO 11 was utilized to code these readers’ comments into their respective categories. The core findings of this thesis reflect that online readers do not just engage in play but are more interactive and participative on these online public forums and their political discourse echo political affiliations with different political parties, bearing in mind that South Africa has 13 political parties that participated and are represented in parliament. In addition, the findings revealed that, play cannot be parted with and remains inseparable with "what is real"; instead, play renews the real world by giving it sense and meaning. Play does not "re-present" nor falsify certainty but it enunciates certainty. The findings also revealed that most participants identify themselves with the ANC as the ruling party, the DA as the main opposition, the EFF as the most vocal party and then other parties. The findings further revealed that participants have different perspectives on different economic and socio-political matters such as, entertainment, slate politics, and political affiliation, cadre deployment, political bias, economic meltdown, diaspora, and western influence, abuse of power by those in high places, land reform programme, political power struggles, leadership change and corruption.
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- Authors: Moyo, Lungisani
- Date: 2018
- Subjects: Online journalism Content analysis (Communication)
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/10678 , vital:35667
- Description: This study seeks to look at play as an indicator of public opinion in online political commentary of online news forums leading to the 2014 South African general elections. A qualitative content analysis was used to analyse viewers’s comments about 2014 South African general elections posted online. The concepts of critical discourse analysis, frame analysis play theory and network analysis were applied to extend and inform the study. A corpus of all commentary appended to 2014 South African general election news reports published online by Media24, Times Media Group, Mail &Guardian, Independent Newspapers, Caxton CTP, and TNA Media were selected. The study employed a purposive sampling technique and 1000 comments were extracted. The sample began four weeks before the election and ended two weeks after the event. NVIVO 11 was utilized to code these readers’ comments into their respective categories. The core findings of this thesis reflect that online readers do not just engage in play but are more interactive and participative on these online public forums and their political discourse echo political affiliations with different political parties, bearing in mind that South Africa has 13 political parties that participated and are represented in parliament. In addition, the findings revealed that, play cannot be parted with and remains inseparable with "what is real"; instead, play renews the real world by giving it sense and meaning. Play does not "re-present" nor falsify certainty but it enunciates certainty. The findings also revealed that most participants identify themselves with the ANC as the ruling party, the DA as the main opposition, the EFF as the most vocal party and then other parties. The findings further revealed that participants have different perspectives on different economic and socio-political matters such as, entertainment, slate politics, and political affiliation, cadre deployment, political bias, economic meltdown, diaspora, and western influence, abuse of power by those in high places, land reform programme, political power struggles, leadership change and corruption.
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