Access to social grants information by the Balfour Village elderly population in Eastern Cape Province, South Africa
- Authors: Faku, Andile
- Date: 2020
- Subjects: Information services Information resources
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18096 , vital:42231
- Description: This study sought to investigate the access to information about social grants by the elderly population of Balfour village in Raymond Mhlaba Local Municipality in SA’s Eastern Cape Province. A study on access to information is quite relevant in the knowledge-based economies. People act when they have information and similarly elderly people require information in order to access their grants. This study is quite relevant in the Library and Information Science field. The targeted population for the study were the elderly people of the Balfour village. The qualitative research approach was used in this study. The researcher selected a sample for the study using snowballsampling procedure. Both in-depth interviews and questionnaires were employed as methods of gathering data and thematic analysis of data was used. Results showed that there is a lack of information dissemination and access to information about social grants for elderly people living in Balfour. The study found out that elderly people in Balfour complained that, in most cases, they were not sure about the documents they were supposed to bring with them when they visited the South African Social Security Agency offices. This indicates the need for SASSA to train their staff members to be customer orientated and encourage staff to empower themselves with formal educational qualifications. In addition, the distance to and from SASSA offices is of great concern because elderly people spend significant amounts of money for travelling these distances. Therefore, there must be an office that is situated in a favourable distance to the elderly so that they do not struggle when they want to reach SASSA offices. Another option would be to avail a mobile office that may serve the area two or three times a week.
- Full Text:
- Authors: Faku, Andile
- Date: 2020
- Subjects: Information services Information resources
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18096 , vital:42231
- Description: This study sought to investigate the access to information about social grants by the elderly population of Balfour village in Raymond Mhlaba Local Municipality in SA’s Eastern Cape Province. A study on access to information is quite relevant in the knowledge-based economies. People act when they have information and similarly elderly people require information in order to access their grants. This study is quite relevant in the Library and Information Science field. The targeted population for the study were the elderly people of the Balfour village. The qualitative research approach was used in this study. The researcher selected a sample for the study using snowballsampling procedure. Both in-depth interviews and questionnaires were employed as methods of gathering data and thematic analysis of data was used. Results showed that there is a lack of information dissemination and access to information about social grants for elderly people living in Balfour. The study found out that elderly people in Balfour complained that, in most cases, they were not sure about the documents they were supposed to bring with them when they visited the South African Social Security Agency offices. This indicates the need for SASSA to train their staff members to be customer orientated and encourage staff to empower themselves with formal educational qualifications. In addition, the distance to and from SASSA offices is of great concern because elderly people spend significant amounts of money for travelling these distances. Therefore, there must be an office that is situated in a favourable distance to the elderly so that they do not struggle when they want to reach SASSA offices. Another option would be to avail a mobile office that may serve the area two or three times a week.
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Digitization as a strategy for preservation of and access to private collections in the Eastern Cape: a case study of National Heritage and Cultural Studies Centre and International Library of African Music
- Authors: Tyali, Lungisani
- Date: 2020
- Subjects: Preservation Digitization
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18302 , vital:42250
- Description: The aim of the study was to investigate digitization as a strategy for the preservation and access to private collections in Eastern Cape covering National Heritage and Cultural Studies Centre (NAHECS) at the University of Fort Hare, Alice campus and International Library of African Music (ILAM) at Grahamstown. The objectives of the study were: to find out the types of artefacts digitized at NAHECS and ILAM; to describe the available infrastructure for the digitization of collections at NAHECS and ILAM; to determine the impact of digitization on the preservation of and access to digitized materials; to find out the extent to which digitization programme at NAHECS and ILAM comply with the relevant legal and regulated framework, and to investigate challenges to the current digitization programmes at NAHECS and ILAM. The study used a purposive non-probability sampling technique to select the participants. Data was collected using self-administered questionnaires and face-to-face interviews. Qualitative data collected was analysed using thematic analysis while quantitative data were analysed statistically using SPSS software using frequencies, pie charts, bar charts and percentages. The findings of the study revealed that there are different challenges faced by both institutions (that is, ILAM and NAHECS). Some of the challenges faced by ILAM include inadequate funds for supporting the digitalizing project/ programme, inadequate staff and poor infrastructure. The finding has shown that the majority of respondents’ indicated that NAHECS has available knowledge of infrastructures such as Meta Data and Audio for the digitization of collections while all respondents confirmed that ILAM has the various distribution of available instrument for digitization and these include Meta Data, Video Tapes and Audio. iv The study recommends that proper necessary access to the digitized documents should be made available through Africa Media Online (AMO) so that all the interested users can search for digitized materials.
- Full Text:
- Authors: Tyali, Lungisani
- Date: 2020
- Subjects: Preservation Digitization
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18302 , vital:42250
- Description: The aim of the study was to investigate digitization as a strategy for the preservation and access to private collections in Eastern Cape covering National Heritage and Cultural Studies Centre (NAHECS) at the University of Fort Hare, Alice campus and International Library of African Music (ILAM) at Grahamstown. The objectives of the study were: to find out the types of artefacts digitized at NAHECS and ILAM; to describe the available infrastructure for the digitization of collections at NAHECS and ILAM; to determine the impact of digitization on the preservation of and access to digitized materials; to find out the extent to which digitization programme at NAHECS and ILAM comply with the relevant legal and regulated framework, and to investigate challenges to the current digitization programmes at NAHECS and ILAM. The study used a purposive non-probability sampling technique to select the participants. Data was collected using self-administered questionnaires and face-to-face interviews. Qualitative data collected was analysed using thematic analysis while quantitative data were analysed statistically using SPSS software using frequencies, pie charts, bar charts and percentages. The findings of the study revealed that there are different challenges faced by both institutions (that is, ILAM and NAHECS). Some of the challenges faced by ILAM include inadequate funds for supporting the digitalizing project/ programme, inadequate staff and poor infrastructure. The finding has shown that the majority of respondents’ indicated that NAHECS has available knowledge of infrastructures such as Meta Data and Audio for the digitization of collections while all respondents confirmed that ILAM has the various distribution of available instrument for digitization and these include Meta Data, Video Tapes and Audio. iv The study recommends that proper necessary access to the digitized documents should be made available through Africa Media Online (AMO) so that all the interested users can search for digitized materials.
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Factors Affecting Archives and Records Management in The City of Johannesburg Municipality
- Authors: Vula, Malusi
- Date: 2020
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18314 , vital:42251
- Description: This study sought to evaluate the factors that affect the development of archives in the City of Johannesburg Municipality. The use of old records management strategies is posing serious challenges in most African countries and it is affecting the development of archives and records. Literature shows that most municipalities in Southern African countries have not adapted advance records management strategies like Integrated records management and Cloud systems for the realization of benefits of effectiveness and efficiency in records management. The history of Johannesburg municipality and the significance of records management in terms of leveraging effective service delivery raised critical concerns over the development of archives and records management. Proper management of records is the foundation of any government needs to provide services, to fulfil its obligation of accountability towards its citizens and protect their rights. According to the continuum model, the archivists and records managers need to be involved together with information systems designers in the creation of records keeping systems. The records continuum model emphasizes advanced records management strategies and systems in order to ensure the systematic preservation, retrieval and disposal of records. As the records management systems shift from the narrow physical records management as well as imaging into the broader electronic records world there is need for the municipality to embrace more advanced records management strategies like Outsource/Cloud service and integrated records management systems. In order to get a deeper understanding of the factors that affect the development of archives and records management; this study combined both qualitative and quantitative methodologies. The census method was used to select all the 80 members of the records management department in the metropolitan municipality. An in-depth interview schedule was conducted with 4 records managers in order to collect qualitative data. Questionnaires were distributed to 76 personnel in the records management department. Without an operational and effective policy in the department of records, there is no vanguard against unlawful records and archives access and corruption, which is affecting archives development and records management in the long run. The study established although email backups and archiving of files are important strategies, more effective and modern strategies like Integrated Records Management system across the entire organization and the cloud system have not been put in place. This is attributed to the lack of funding and IT expertise. The study concluded that that although training and skills development programs are being ii implemented, skills transfer is not fully taking place due to lack of; equipment, time, managerial support and post-training interventions as well monitoring and evaluation systems. The study recommends an integrated records management system, operationalization of the records management system, effective skills transfer programs, the competency-based model.
- Full Text:
- Authors: Vula, Malusi
- Date: 2020
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and Information Science)
- Identifier: http://hdl.handle.net/10353/18314 , vital:42251
- Description: This study sought to evaluate the factors that affect the development of archives in the City of Johannesburg Municipality. The use of old records management strategies is posing serious challenges in most African countries and it is affecting the development of archives and records. Literature shows that most municipalities in Southern African countries have not adapted advance records management strategies like Integrated records management and Cloud systems for the realization of benefits of effectiveness and efficiency in records management. The history of Johannesburg municipality and the significance of records management in terms of leveraging effective service delivery raised critical concerns over the development of archives and records management. Proper management of records is the foundation of any government needs to provide services, to fulfil its obligation of accountability towards its citizens and protect their rights. According to the continuum model, the archivists and records managers need to be involved together with information systems designers in the creation of records keeping systems. The records continuum model emphasizes advanced records management strategies and systems in order to ensure the systematic preservation, retrieval and disposal of records. As the records management systems shift from the narrow physical records management as well as imaging into the broader electronic records world there is need for the municipality to embrace more advanced records management strategies like Outsource/Cloud service and integrated records management systems. In order to get a deeper understanding of the factors that affect the development of archives and records management; this study combined both qualitative and quantitative methodologies. The census method was used to select all the 80 members of the records management department in the metropolitan municipality. An in-depth interview schedule was conducted with 4 records managers in order to collect qualitative data. Questionnaires were distributed to 76 personnel in the records management department. Without an operational and effective policy in the department of records, there is no vanguard against unlawful records and archives access and corruption, which is affecting archives development and records management in the long run. The study established although email backups and archiving of files are important strategies, more effective and modern strategies like Integrated Records Management system across the entire organization and the cloud system have not been put in place. This is attributed to the lack of funding and IT expertise. The study concluded that that although training and skills development programs are being ii implemented, skills transfer is not fully taking place due to lack of; equipment, time, managerial support and post-training interventions as well monitoring and evaluation systems. The study recommends an integrated records management system, operationalization of the records management system, effective skills transfer programs, the competency-based model.
- Full Text:
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