A public safety, participatory crowdsourcing smart city model for a developing country
- Authors: Cilliers, Liezel
- Date: 2014
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11144 , http://hdl.handle.net/10353/d1015305
- Description: Worldwide the population in cities is increasing. It is the responsibility of local government to provide public safety services in order to ensure the safety of their citizens and, yet, the local government often have inadequate resources to do this. ‘Smart Cities’ is a new and innovative concept that has emerged during the past few years and which involves using current infrastructure and resources more effectively and efficiently. One of the methods used to collect data in a smart city is participatory crowdsourcing but, in order to ensure effectiveness and efficiency, it is essential that a large amount of data be collected from the participants in such a project, who are generally citizens residing in the city. This study was conducted in the city of East London, which is part of the Buffalo City Metropolitan Municipality (BCMM). The study made use of a Design Science approach with a mixed method data collection method. The quantitative data collection comprised a questionnaire that was completed by 394 participants, while the qualitative data collection included a detailed literature review, conversational analysis and observations arising from the building of the crowdsourcing system prototype. The design artefact produced by this research is a model based on the literature, conversational analysis and the principles and concepts learnt from the prototype. Thus, this model represents what must be incorporated in the prototype to assist with the implementation of a public safety, participatory crowdsourcing smart city in a developing country. The model includes three areas ‒ the crowdsourcing system, the city (Buffalo City Metropolitan Municipality) and the citizens of East London. The crowdsourcing system incorporates factors of information security, specifically the CIA triad, and the usability of the crowdsourcing system. Usability includes characteristics such as the quality of the system and interface, as well as the usefulness of the public safety, participatory crowdsourcing system which was used to measure the confidence of the East London citizens in the system. Three steps were identified in the literature as being necessary for the implementation of a smart city project by a city. These steps include the planning, development and delivery of the smart city project. Finally, the trustworthiness of the public safety participatory crowdsourcing system is determined by the ability, reliability and benevolence of the system. These three characteristics were included in the citizen factor of the model.
- Full Text:
- Date Issued: 2014
- Authors: Cilliers, Liezel
- Date: 2014
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11144 , http://hdl.handle.net/10353/d1015305
- Description: Worldwide the population in cities is increasing. It is the responsibility of local government to provide public safety services in order to ensure the safety of their citizens and, yet, the local government often have inadequate resources to do this. ‘Smart Cities’ is a new and innovative concept that has emerged during the past few years and which involves using current infrastructure and resources more effectively and efficiently. One of the methods used to collect data in a smart city is participatory crowdsourcing but, in order to ensure effectiveness and efficiency, it is essential that a large amount of data be collected from the participants in such a project, who are generally citizens residing in the city. This study was conducted in the city of East London, which is part of the Buffalo City Metropolitan Municipality (BCMM). The study made use of a Design Science approach with a mixed method data collection method. The quantitative data collection comprised a questionnaire that was completed by 394 participants, while the qualitative data collection included a detailed literature review, conversational analysis and observations arising from the building of the crowdsourcing system prototype. The design artefact produced by this research is a model based on the literature, conversational analysis and the principles and concepts learnt from the prototype. Thus, this model represents what must be incorporated in the prototype to assist with the implementation of a public safety, participatory crowdsourcing smart city in a developing country. The model includes three areas ‒ the crowdsourcing system, the city (Buffalo City Metropolitan Municipality) and the citizens of East London. The crowdsourcing system incorporates factors of information security, specifically the CIA triad, and the usability of the crowdsourcing system. Usability includes characteristics such as the quality of the system and interface, as well as the usefulness of the public safety, participatory crowdsourcing system which was used to measure the confidence of the East London citizens in the system. Three steps were identified in the literature as being necessary for the implementation of a smart city project by a city. These steps include the planning, development and delivery of the smart city project. Finally, the trustworthiness of the public safety participatory crowdsourcing system is determined by the ability, reliability and benevolence of the system. These three characteristics were included in the citizen factor of the model.
- Full Text:
- Date Issued: 2014
Critical success factors for user acceptance of telemedicine in South Africa
- Authors: Cilliers, Liezel
- Date: 2010
- Subjects: Telecommunication in medicine , Medical telematics
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11126 , http://hdl.handle.net/10353/384 , Telecommunication in medicine , Medical telematics
- Description: The World Health Organization has recommended Telemedicine to improve health care in developing countries. The objective of this study was to produce Critical Success Factors that will investigate and identify factors that influence the acceptance and continued use of Telemedicine in the Eastern Cape Department of Health, and to suggest ways to sustain this technology from initial adoption (the pilot programme) to full adoption. Sub questions investigated which other facilitating factors, such as management support or previous Information Technology exposure must be present in order for the technology to be adopted successfully. The study made use of a questionnaire to investigate the user acceptance and behaviour of health care workers. A return rate of 76% was achieved. The data was analysed making use of Statistical Package for the Social Sciences (SPSS), specifically the Chi Square test. From these results Critical Success Factors where then formulated to address the problems identified. The Critical Success Factors that were identified include: Implement and disseminate best practice within a legislative framework; Find a champion; Change management strategies; Training; Sustainable finance; Technical issues and Project management principles If these CSFs are addressed before and during the implementation of Telemedicine it will increase the acceptance and use of the technology among health care workers. Critical Success Factors for User Acceptance of Telemedicine in South Africa.
- Full Text:
- Date Issued: 2010
- Authors: Cilliers, Liezel
- Date: 2010
- Subjects: Telecommunication in medicine , Medical telematics
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11126 , http://hdl.handle.net/10353/384 , Telecommunication in medicine , Medical telematics
- Description: The World Health Organization has recommended Telemedicine to improve health care in developing countries. The objective of this study was to produce Critical Success Factors that will investigate and identify factors that influence the acceptance and continued use of Telemedicine in the Eastern Cape Department of Health, and to suggest ways to sustain this technology from initial adoption (the pilot programme) to full adoption. Sub questions investigated which other facilitating factors, such as management support or previous Information Technology exposure must be present in order for the technology to be adopted successfully. The study made use of a questionnaire to investigate the user acceptance and behaviour of health care workers. A return rate of 76% was achieved. The data was analysed making use of Statistical Package for the Social Sciences (SPSS), specifically the Chi Square test. From these results Critical Success Factors where then formulated to address the problems identified. The Critical Success Factors that were identified include: Implement and disseminate best practice within a legislative framework; Find a champion; Change management strategies; Training; Sustainable finance; Technical issues and Project management principles If these CSFs are addressed before and during the implementation of Telemedicine it will increase the acceptance and use of the technology among health care workers. Critical Success Factors for User Acceptance of Telemedicine in South Africa.
- Full Text:
- Date Issued: 2010
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