Technology and employment in the alternative banking sector of South Africa
- Authors: Kahlane, Yamkela
- Date: 2025-04
- Subjects: Labor supply -- South Africa -- Technological innovations , Banks and banking -- South Africa , Labor market -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72821 , vital:79266
- Description: Technology is advancing and evolving worldwide, and the financial sector, as an economic development engine, is highly impacted on by financial technology. The study was conducted through an online survey targeting alternative banks in South Africa, involving Corporate Financial Institutions (CFIs), Development Banks (DBs), and Cooperative Banks (CBs. The study aims to assess the impact of technological advancements on employment in the South African financial sector. Despite the positive contributions made by FinTech in the financial system through improving performance, competitiveness, and efficiencies, continuous investment in technology is believed to have ramifications for employment and job security in the labour market. The study uses theoretical and empirical literature to give insight and background of the phenomenon and provide recommendations to the alternative banking sector for skills enhancement and training required to retain workers. Additionally, the study follows a qualitative method approach in data collection and analysis where, in addition to secondary data, surveys are conducted to assess the severity of automation and job security. Data analysis consists of qualitative data analysed using descriptive and thematic analysis. Data suggests that the institutions adopted basic technology to improve efficiency but have not fully embraced automation or online services. This approach may limit their ability to compete with other financial institutions that offer more technologically advanced services. The study's findings reveal that technology has a small impact on ABS, and organizations provide training to improve employee skills. Adapting to these technological developments remains a challenge for some, while others are evolving. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Kahlane, Yamkela
- Date: 2025-04
- Subjects: Labor supply -- South Africa -- Technological innovations , Banks and banking -- South Africa , Labor market -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72821 , vital:79266
- Description: Technology is advancing and evolving worldwide, and the financial sector, as an economic development engine, is highly impacted on by financial technology. The study was conducted through an online survey targeting alternative banks in South Africa, involving Corporate Financial Institutions (CFIs), Development Banks (DBs), and Cooperative Banks (CBs. The study aims to assess the impact of technological advancements on employment in the South African financial sector. Despite the positive contributions made by FinTech in the financial system through improving performance, competitiveness, and efficiencies, continuous investment in technology is believed to have ramifications for employment and job security in the labour market. The study uses theoretical and empirical literature to give insight and background of the phenomenon and provide recommendations to the alternative banking sector for skills enhancement and training required to retain workers. Additionally, the study follows a qualitative method approach in data collection and analysis where, in addition to secondary data, surveys are conducted to assess the severity of automation and job security. Data analysis consists of qualitative data analysed using descriptive and thematic analysis. Data suggests that the institutions adopted basic technology to improve efficiency but have not fully embraced automation or online services. This approach may limit their ability to compete with other financial institutions that offer more technologically advanced services. The study's findings reveal that technology has a small impact on ABS, and organizations provide training to improve employee skills. Adapting to these technological developments remains a challenge for some, while others are evolving. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Technology and employment in the alternative banking sector of South Africa
- Authors: Kahlane, Yamkela
- Date: 2025-04
- Subjects: Banks and banking -- Technological innovations , Banks and banking -- Data processing , Banks and banking -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72819 , vital:79267
- Description: Introduction: Technology is advancing and evolving worldwide, and the financial sector, as an economic development engine, is highly impacted on by financial technology. Setting: The study was conducted through an online survey targeting alternative banks in South Africa, involving Corporate Financial Institutions (CFIs), Development Banks (DBs), and Cooperative Banks (CBs. Aim: The study aims to assess the impact of technological advancements on employment in the South African financial sector. Despite the positive contributions made by FinTech in the financial system through improving performance, competitiveness, and efficiencies, continuous investment in technology is believed to have ramifications for employment and job security in the labour market. Method: The study uses theoretical and empirical literature to give insight and background of the phenomenon and provide recommendations to the alternative banking sector for skills enhancement and training required to retain workers. Additionally, the study follows a qualitative method approach in data collection and analysis where, in addition to secondary data, surveys are conducted to assess the severity of automation and job security. Data analysis consists of qualitative data analysed using descriptive and thematic analysis. Results: Data suggests that the institutions adopted basic technology to improve efficiency but have not fully embraced automation or online services. This approach may limit their ability to compete with other financial institutions that offer more technologically advanced services. Conclusion: The study's findings reveal that technology has a small impact on ABS, and organizations provide training to improve employee skills. Adapting to these technological developments remains a challenge for some, while others are evolving. , Thesis (MCom) -- Faculty of Economics and Management Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Kahlane, Yamkela
- Date: 2025-04
- Subjects: Banks and banking -- Technological innovations , Banks and banking -- Data processing , Banks and banking -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72819 , vital:79267
- Description: Introduction: Technology is advancing and evolving worldwide, and the financial sector, as an economic development engine, is highly impacted on by financial technology. Setting: The study was conducted through an online survey targeting alternative banks in South Africa, involving Corporate Financial Institutions (CFIs), Development Banks (DBs), and Cooperative Banks (CBs. Aim: The study aims to assess the impact of technological advancements on employment in the South African financial sector. Despite the positive contributions made by FinTech in the financial system through improving performance, competitiveness, and efficiencies, continuous investment in technology is believed to have ramifications for employment and job security in the labour market. Method: The study uses theoretical and empirical literature to give insight and background of the phenomenon and provide recommendations to the alternative banking sector for skills enhancement and training required to retain workers. Additionally, the study follows a qualitative method approach in data collection and analysis where, in addition to secondary data, surveys are conducted to assess the severity of automation and job security. Data analysis consists of qualitative data analysed using descriptive and thematic analysis. Results: Data suggests that the institutions adopted basic technology to improve efficiency but have not fully embraced automation or online services. This approach may limit their ability to compete with other financial institutions that offer more technologically advanced services. Conclusion: The study's findings reveal that technology has a small impact on ABS, and organizations provide training to improve employee skills. Adapting to these technological developments remains a challenge for some, while others are evolving. , Thesis (MCom) -- Faculty of Economics and Management Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
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