- Title
- Assessing the effect of Public Participation and development communications on service delivery: the case of the department of Social Development in the Eastern Cape (2004-2010)
- Creator
- Maswana, Gcobani
- Subject
- Political participation -- South Africa -- Eastern Cape
- Subject
- Human services -- South Africa -- Eastern Cape
- Subject
- Community development -- South Africa -- Eastern Cape
- Subject
- Civil service -- South Africa -- Eastern Cape
- Subject
- Municipal services -- South Africa -- Eastern Cape
- Subject
- Human capital -- South Africa -- Eastern Cape
- Subject
- Sustainable development -- South Africa -- Eastern Cape
- Date
- 2013
- Type
- Thesis
- Type
- Masters
- Type
- MPA
- Identifier
- vital:11652
- Identifier
- http://hdl.handle.net/10353/d1006979
- Identifier
- Political participation -- South Africa -- Eastern Cape
- Identifier
- Human services -- South Africa -- Eastern Cape
- Identifier
- Community development -- South Africa -- Eastern Cape
- Identifier
- Civil service -- South Africa -- Eastern Cape
- Identifier
- Municipal services -- South Africa -- Eastern Cape
- Identifier
- Human capital -- South Africa -- Eastern Cape
- Identifier
- Sustainable development -- South Africa -- Eastern Cape
- Description
- Public Participation is a critical facet of development communication. The Republic of South Africa (RSA) Constitution 1996 promotes a set of values of good governance setting a framework for the public participation, and democratization of the public sector through instruments such as developmental communication in order to impact better service delivery. Public participation is an effective communication platform of a new democratic South Africa, as such, public participation forms part of the Constitution of the RSA Act (108 of 1996). To necessitate good governance, it is very imperative that the citizenry, being voters to take an active role in the affairs of governance. The credibility, legitimacy, acceptability, support for governance structures and sustainability of any government is dependable mostly on how citizens are participating in the affairs of government.The research topic being-assessing the effect of Public Participation and Development Communications on service delivery:the case of the department of Social Development in the Eastern Cape focused on Ingquza Municipality in O.R.Tambo District of the Eastern Cape.The public administration has positioned financial management and human resources as critical elements for effective and efficient system. The study has identified that the omission of public participation and development communication as a gap that need to be optimally utilized to avoid communication gap that leads to unnecessary service delivery protests. The study position communication as strategic and management function of each and every manager. The importance of Public Participation is that it could help to ensure that the citizens take ownership of processes as an important democratic principle.The imbizo’s as public participation tool and effective communication platform has been proven to be effective. The strengthening of development communication in the department to empower communities through development communication cadres and information dissemination is paramount important. Furthermore this will make sure that there is a continuous feedback on quality assurance programme in implementing political pronouncements that are made during imbizo’s.
- Format
- 83 leaves; 30 cm
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management & Commerce
- Language
- English
- Rights
- University of Fort Hare
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