- Title
- Emotional intelligence as a moderator of the relationship between work overload and organisational commitment among nurses at a public hospital in the Eastern Cape
- Creator
- Mdekazi, Ayanda Arnold
- Subject
- Emotional intelligence -- Eastern Cape
- Subject
- Absenteeism (Labor) -- Eastern Cape
- Subject
- Organizational commitment -- Eastern Cape
- Date
- 2024-01
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10353/29977
- Identifier
- vital:79881
- Description
- In turn to better understand the relationship between work overload WO along with organisational commitment OC amongst nurses working in a government hospital in Queenstown Eastern Cape South Africa this study absorbed on the mediating role of emotional intelligence EI. Many employees generally report work overload regardless of whether it is a private or public organisation context. The stressful working conditions caused by work overload can lead to many negative organisational concerning absenteeism mental and physical health emotional burnout as well as employees not being committed to the organisation. Therefore it is paramount for any organisation but more specifically the South African public health sector to know how to assist their employees in managing work overload high stress levels and employee turnover that they experience. The study utilised a quantitative methodology and data were gathered via a standardized self administered questionnaire. With the help of SPSS version 27 and AMOS descriptive statistics were employed to evaluate the data and correlational analysis including the basic linear regression analysis as well as the multi linear regression models. The findings showed a substantial inverse association between organisational commitment and task overload. EI and OC were discovered to be strongly correlated. Additionally this paper uncovered a detrimental correlation among EI and WO. The parameter approximations of the data demonstrate that the interface term does not significantly affect the model 3 equals 0.038 t equals 0.401 p equals 0.690 95 percent CI 0.149 0.224 demonstrating that emotional intelligence does not modify the connection between work overload and organisational commitment. The study flaws were emphasised and recommendations for more research were offered. There were also recommendations made about the management implications. The administration of the hospital under the investigation may also use the study recommendations to reduce organisational commitment and control work overload.
- Description
- Thesis (MCom) -- Faculty of Management and Commerce, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (viii, 72 leaves)
- Format
- Publisher
- University Of Fort Hare
- Publisher
- Faculty of Management and Commerce
- Language
- English
- Rights
- rights holder
- Rights
- All Rights Reserved
- Rights
- Open Access
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UFH Department of Industrial Psychology
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details | SOURCE1 | Mdekazi_201112821_Industrial Psychology (002).pdf | 25 MB | Adobe Acrobat PDF | View Details |