- Title
- Social work management tasks : the experiences of frontline social workers in the nonprofit organisation sector in Port Elizabeth
- Creator
- Perumal, Nevashnee
- Subject
- Social service Non-governmental organizations -- Eastern Cape -- Social services
- Date
- 2018
- Type
- Thesis
- Type
- Doctoral
- Type
- Social Work
- Identifier
- http://hdl.handle.net/10353/9756
- Identifier
- vital:34912
- Description
- In South Africa, social workers learn how to operationalise the management functions of planning, organising, leading and controlling “on the job” by modelling and following existing managers and/or senior social workers. This points to the use of predictive knowledge, where management decisions are made based on patterns from past experiences, educated guesses and observations, which are limited to individual, personal experiences. For the frontline social worker responding to the dynamic demands of developmental social work, with limited work experience and no formal management training and support, there are several consequences for the Nonprofit Organisation sector and the frontline social worker executing these management tasks. Therefore, this study aimed to gain an understanding of the range of management tasks that frontline social workers undertake in the Nonprofit Organisation sector in operationalising the management functions of planning, organising, leading and controlling. This study employed a descriptive case study design, within the qualitative approach, and was exploratory in nature. In-depth individual interviews were conducted with nineteen frontline social workers from three established Nonprofit Organisations in Port Elizabeth. Qualitative thematic analysis was employed as a data analysis strategy. One focus group was conducted with five middle managers from the same three NPOs. Both phases of data collection were guided by interview themes, which were aligned to the objectives of the study. The major findings indicated that management tasks ranged from workload management, relationship management, information management, human resource management to self-management, and that all these tasks led to frontline social workers developing innovative management strategies as a consequence of undertaking management tasks. Predictive knowledge was magnified as a positive tool as compared to prescriptive knowledge. In light of these findings, it is recommended that organisational support and adjustments are made by the boards of management and directors of the relevant Nonprofit Organisations by specifically providing support to frontline social workers so as to enhance their execution of management tasks. Hence, this study proposes a framework with strategies to support frontline social workers as well as practice guidelines for Nonprofit Organisations’ boards of management and frontline social workers in undertaking their daily management tasks.
- Format
- 310 leaves
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Social Sciences and Humanities
- Language
- English
- Rights
- University of Fort Hare
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UFH Department of Social Work & Social Development
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Final thesis (April 10, 2018).pdf | 1 MB | Adobe Acrobat PDF | View Details Download |