Assessing the role of Walter Sisulu University on economic development in King Sabata Dalindyebo (Eastern Cape)
- Authors: Boti, Z T
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11700 , http://hdl.handle.net/10353/d1015138
- Description: This mini-dissertation assesses the role played by Walter Sisulu University in achieving economic development in King Sabata Dalindyebo municipality. The aims of the study were: Assess the role played by Walter Sisulu University in achieving economic development in KSD. Assess the strides and achievements that Walter Sisulu University as an institution for higher learning has achieved in terms of advancing economic development in KSD municipality. In accordance with these aims, an investigation of respondent’s perceptions the role played by WSU was undertaken. The participants were 20 staff members from three faculties and two units in Nelson Mandela Drive campus of Walter Sisulu University. Using purposive sampling to select the research respondents, data was collected. The researcher also used journals, articles and books, both published and unpublished to collect data. A quantitative and qualitative data analysis was used in order to draw conclusions about the strides taken by WSU, and satisfaction of respondents with the existing programmers offered at Walter Sisulu University. Empirical evidence concerning problems with implementation of research initiatives that support community-based research and business research as supported by the mission and vision of the institution has been uncovered. In spite of the clearly articulated mission statement and the vision of this comprehensive university, the research revealed that the institution is lagging behind in delivering its mandate. On the basis of the findings, recommendations for enhancing economic development in KSD were put forward.
- Full Text:
- Authors: Boti, Z T
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11700 , http://hdl.handle.net/10353/d1015138
- Description: This mini-dissertation assesses the role played by Walter Sisulu University in achieving economic development in King Sabata Dalindyebo municipality. The aims of the study were: Assess the role played by Walter Sisulu University in achieving economic development in KSD. Assess the strides and achievements that Walter Sisulu University as an institution for higher learning has achieved in terms of advancing economic development in KSD municipality. In accordance with these aims, an investigation of respondent’s perceptions the role played by WSU was undertaken. The participants were 20 staff members from three faculties and two units in Nelson Mandela Drive campus of Walter Sisulu University. Using purposive sampling to select the research respondents, data was collected. The researcher also used journals, articles and books, both published and unpublished to collect data. A quantitative and qualitative data analysis was used in order to draw conclusions about the strides taken by WSU, and satisfaction of respondents with the existing programmers offered at Walter Sisulu University. Empirical evidence concerning problems with implementation of research initiatives that support community-based research and business research as supported by the mission and vision of the institution has been uncovered. In spite of the clearly articulated mission statement and the vision of this comprehensive university, the research revealed that the institution is lagging behind in delivering its mandate. On the basis of the findings, recommendations for enhancing economic development in KSD were put forward.
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Electronic Governance (E-Governance) as a Public Sector Management Tool for service provision in Buffalo City Metropolitan Municipality
- Authors: Moyo, Thokozani P
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11714 , http://hdl.handle.net/10353/d1015268
- Description: The study explores the use of Electronic governance (E-governance) as a Public Sector management tool for service provision in the Buffalo City Metropolitan Municipality. The main research question being pursued sought to find out the extent to which E-governance can be an effective tool for public sector management and service provision in the municipality. The study used both quantitative data (obtained through questionnaire survey) and qualitative data (through in-depth responses from municipality employees). The findings of the study seem to indicate that electronic governance is being utilised by a lesser percentage of citizens although it seems to be slowly gaining popularity with the highly educated and younger members of the public. Some members of the communities were still adamant to using online resources for different reasons. The study also reveals some challenges such as poverty, inequality and illiteracy as some of the hindrances to e-government. However, there is a degree of success of electronic governance in the municipality as evidenced by the percentage of the population now using the online transactions. A lot needs to be done in order to view e-governance as a true success in this municipality of Buffalo City Metropolitan if services are to be delivered effectively and efficiently to the people. It is therefore strongly recommended that there is a need to put in place good educational measures to ensure that the citizens are informed about various ways of doing online transactions with the municipality other than physically going there.
- Full Text:
- Authors: Moyo, Thokozani P
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11714 , http://hdl.handle.net/10353/d1015268
- Description: The study explores the use of Electronic governance (E-governance) as a Public Sector management tool for service provision in the Buffalo City Metropolitan Municipality. The main research question being pursued sought to find out the extent to which E-governance can be an effective tool for public sector management and service provision in the municipality. The study used both quantitative data (obtained through questionnaire survey) and qualitative data (through in-depth responses from municipality employees). The findings of the study seem to indicate that electronic governance is being utilised by a lesser percentage of citizens although it seems to be slowly gaining popularity with the highly educated and younger members of the public. Some members of the communities were still adamant to using online resources for different reasons. The study also reveals some challenges such as poverty, inequality and illiteracy as some of the hindrances to e-government. However, there is a degree of success of electronic governance in the municipality as evidenced by the percentage of the population now using the online transactions. A lot needs to be done in order to view e-governance as a true success in this municipality of Buffalo City Metropolitan if services are to be delivered effectively and efficiently to the people. It is therefore strongly recommended that there is a need to put in place good educational measures to ensure that the citizens are informed about various ways of doing online transactions with the municipality other than physically going there.
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The effectiveness of centralised human resource management on service delivery: a case of Bedford Hospital, Department of Health, Province of the Eastern Cape
- Authors: Ncebakazi, Frances Qalase
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11683 , http://hdl.handle.net/10353/d1013557
- Description: The Eastern Cape Department of Health centralised Human Resource functions from the facilities to the provincial office. This according to the provincial office was to address the over expenditure on Compensation of employees that was highlighted by the Auditor General report of 2008/2009. The researcher was of the opinion that various issues of concern were over looked by the provincial office before or during the implementation of the centralisation of HRM. The primary objective of this study was to examine the effectiveness of the centralisation of HRM on service delivery in the ECDoH and Bedford hospital. The secondary objective was to find out what centralisation is and its implications. Lastly, to develop recommendations which address the outcomes of the study. Purposive sampling was used to identify key informants from Bedford hospital and the provincial office. Interview questions were used to collect data from both respondents. The study examined both responses and grouped them into themes. The findings did not imply that centralisation does not improve service delivery but have indicated a lack of service delivery focus on the part of the provincial office. The Eastern Cape Department of Health centralised Human Resource functions from the facilities to the provincial office. This according to the provincial office was to address the over expenditure on Compensation of employees that was highlighted by the Auditor General report of 2008/2009. The researcher was of the opinion that various issues of concern were over looked by the provincial office before or during the implementation of the centralisation of HRM. The primary objective of this study was to examine the effectiveness of the centralisation of HRM on service delivery in the ECDoH and Bedford hospital. The secondary objective was to find out what centralisation is and its implications. Lastly, to develop recommendations which address the outcomes of the study. Purposive sampling was used to identify key informants from Bedford hospital and the provincial office. Interview questions were used to collect data from both respondents. The study examined both responses and grouped them into themes. The findings did not imply that centralisation does not improve service delivery but have indicated a lack of service delivery focus on the part of the provincial office. The research has also revealed that amongst the challenges identified, there were those that were key challenges. The researcher was of the opinion that addressing those key generic challenges would minimise all other challenges and improve service delivery. Lack of communication on organisation strategies and lack of Monitoring and Evaluation systems were identified as key challenges that cut across the entire ECDoH. The study has recommended that the provincial office should improve on communication strategies with the facilities whenever decisions are taken. Secondly, to develop M&E systems in order to ensure that performance standards are monitored and evaluated. This according to the researcher would improve service delivery in the ECDoH and Bedford hospital.that were key challenges. The researcher was of the opinion that addressing those key generic challenges would minimise all other challenges and improve service delivery. Lack of communication on organisation strategies and lack of Monitoring and Evaluation systems were identified as key challenges that cut across the entire ECDoH. The study has recommended that the provincial office should improve on communication strategies with the facilities whenever decisions are taken. Secondly, to develop M&E systems in order to ensure that performance standards are monitored and evaluated. This according to the researcher would improve service delivery in the ECDoH and Bedford hospital.
- Full Text:
- Authors: Ncebakazi, Frances Qalase
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11683 , http://hdl.handle.net/10353/d1013557
- Description: The Eastern Cape Department of Health centralised Human Resource functions from the facilities to the provincial office. This according to the provincial office was to address the over expenditure on Compensation of employees that was highlighted by the Auditor General report of 2008/2009. The researcher was of the opinion that various issues of concern were over looked by the provincial office before or during the implementation of the centralisation of HRM. The primary objective of this study was to examine the effectiveness of the centralisation of HRM on service delivery in the ECDoH and Bedford hospital. The secondary objective was to find out what centralisation is and its implications. Lastly, to develop recommendations which address the outcomes of the study. Purposive sampling was used to identify key informants from Bedford hospital and the provincial office. Interview questions were used to collect data from both respondents. The study examined both responses and grouped them into themes. The findings did not imply that centralisation does not improve service delivery but have indicated a lack of service delivery focus on the part of the provincial office. The Eastern Cape Department of Health centralised Human Resource functions from the facilities to the provincial office. This according to the provincial office was to address the over expenditure on Compensation of employees that was highlighted by the Auditor General report of 2008/2009. The researcher was of the opinion that various issues of concern were over looked by the provincial office before or during the implementation of the centralisation of HRM. The primary objective of this study was to examine the effectiveness of the centralisation of HRM on service delivery in the ECDoH and Bedford hospital. The secondary objective was to find out what centralisation is and its implications. Lastly, to develop recommendations which address the outcomes of the study. Purposive sampling was used to identify key informants from Bedford hospital and the provincial office. Interview questions were used to collect data from both respondents. The study examined both responses and grouped them into themes. The findings did not imply that centralisation does not improve service delivery but have indicated a lack of service delivery focus on the part of the provincial office. The research has also revealed that amongst the challenges identified, there were those that were key challenges. The researcher was of the opinion that addressing those key generic challenges would minimise all other challenges and improve service delivery. Lack of communication on organisation strategies and lack of Monitoring and Evaluation systems were identified as key challenges that cut across the entire ECDoH. The study has recommended that the provincial office should improve on communication strategies with the facilities whenever decisions are taken. Secondly, to develop M&E systems in order to ensure that performance standards are monitored and evaluated. This according to the researcher would improve service delivery in the ECDoH and Bedford hospital.that were key challenges. The researcher was of the opinion that addressing those key generic challenges would minimise all other challenges and improve service delivery. Lack of communication on organisation strategies and lack of Monitoring and Evaluation systems were identified as key challenges that cut across the entire ECDoH. The study has recommended that the provincial office should improve on communication strategies with the facilities whenever decisions are taken. Secondly, to develop M&E systems in order to ensure that performance standards are monitored and evaluated. This according to the researcher would improve service delivery in the ECDoH and Bedford hospital.
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