Role of Nurse Managers in Ensuring Client Satisfaction within the Primary Health Care Clinics in Buffalo City Health District
- Authors: Yiba,Theodora Nomboniso
- Date: 2019
- Subjects: Primary health care Nurse administrators
- Language: English
- Type: Thesis , Masters , M. CUR
- Identifier: http://hdl.handle.net/10353/16825 , vital:40777
- Description: In Primary Health Care system there are different categories of nurses that have different roles to play within their facilities, such as registered nurses, enrolled nurses and enrolled nursing assistants, operational managers at functional level within the Primary Health Care Clinics and also overall supervisors. The study focus was on operational managers as they are the key role players in quality client care within Primary health Care clinics, King William’s Town in Buffalo City Health District in Eastern Cape Province. The aim of the study was to describe the role of nurse managers in ensuring client satisfaction within the Primary Health Care Clinics at Buffalo City Health District in order to ensure effectiveness of Health Core Standards. The research questions were: The research questions that was addressed in this study Main question: “What is the role of nurse managers in ensuring client satisfaction within Primary Health Care Clinics at Buffalo City Health District?” Sub questions: How do you ensure client safety in your facility? How do you monitor client waiting time in your facility? What strategies can assist in the improvement of client satisfaction in Primary Health care clinics? The objectives were to explore and describe role of nurse managers in ensuring client satisfaction regarding safety within the Primary health Care clinics in Buffalo City Heath District, explore and describe role of nurse managers in client satisfaction about waiting time within Primary Health Care Clinics and to recommend strategies to improve client satisfaction within the Primary Health Care clinics in order to improve client satisfaction. A descriptive, explorative, qualitative, contextual design was used to describe and explore the role of operational manager in ensuring client satisfaction regarding client safety and waiting time within Primary Health Care Clinics. Purposive sampling method was used to select seven operational managers. Six operational managers participated in the study as one of them was bereaved during the interview period. One on one interviews with operational managers was used to collect the data. Data was collected until it reached saturation. Data collected was analyzed using Tesch’s steps of data analysis for qualitative research. vi The results were that the operational managers are performing their roles, but find it difficult to fully satisfy clients as they experience some roles’ related challenges in ensuring client satisfactory services. Related roles’ challenges were unavailability of enough nursing staff to cover all the programmes due to shortage of staff, poor infrastructure in some of the clinics, lack of support and appreciation from some of their supervisors, absenteeism of staff that negatively affect operational manager’s planning and organisation role, failure to deliver medication in time. They recommended some strategies regarding improvement of client satisfaction within the Primary Health Care clinics. The recommendations were, the department of health to fill in nurses and staff vacant posts, facilitation of prompt delivery of medication to Primary Health Care Clinics, the department to attend to poor infrastructure, District office to consider staff satisfactory survey, commitment of clinic supervisors in their monthly visits and the study findings be used when conducting further studies related to ensuring client satisfaction regarding safety and waiting time
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A critical examination of the regulation of fixed term employment services under South African Labour Laws
- Authors: Faku, Xolisa
- Date: 2018
- Subjects: Labor laws and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10353/17316 , vital:40937
- Description: South Africa is the most unequal society on the planet, overwhelming Brazil, with a critical increment in wage inequalities. In a quest to reduce unemployment, this research is at the focal point of our nation's activity emergency. In any case, there ought to be components to ensure representation against oppressive work rehearses. The Labour Relations Act denoted a noteworthy change in South Africa's statutory modern relations framework. Following the progress to political majority rule government, the LRA embodied the new government's means to remake and democratize the economy and society as connected in the work relations field. Specifically, it presented new organizations went for giving managers and labourers a chance to break with the serious adversarialism that portrayed their relations before. In extending the equitable change, the Labour Relations Act which offered ascend to the foundation of the National Economic Development and Labour Council (NEDLAC) appeared on 18 February 1995, in an offer to add authenticity and straightforwardness to the financial basic leadership process. This research will investigate the law representing fixed term employment in South Africa. It will further give an investigation of the legitimate framework of fixed term representative keeping in mind the end goal to decide if it advances not too bad work in South Africa. This investigation intends to call attention to any substantive and procedural imperfections that might be accessible in the law. The study will likewise be taking the potential lessons which can be gained from different nations with comparative Fixed-term work challenges i.e. Namibia. This implies the examination will survey the current zone of law and propose an alternate approach. This will be finished by investigating important case law and enactments which secure settled term business. In certainty, the investigation intends to give new point of view regarding the matter of fixed term work and proffer a few changes to the law.
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Newspaper coverage of the 2016 #feesmustfall students' protests in Eastern Cape universities : a content analysis of daily dispatch
- Authors: Ayodeji-Falade, Monisola Bolajoko
- Date: 2018
- Subjects: Journalism -- South Africa -- Eastern Cape Mass media -- Political aspects -- South Africa Press -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Communication
- Identifier: http://hdl.handle.net/10353/9894 , vital:35115
- Description: This study evaluated the coverage of the 2016 #FeeMustFall students’ protests in Eastern Cape Universities by the Daily Dispatch, which is a daily newspaper published in the Eastern Cape Province. The study employed both quantitative and qualitative research methods. Quantitative data were collected and analyzed through content analysis of the Daily Dispatch Newspaper while the qualitative data collected through focus group discussions among selected students of the University of Fort Hare were analyzed using thematic analysis. The study revealed that 31 stories were published by the Daily Dispatch Newspaper during the period of the protest. The tone of the stories suggested that the Daily Dispatch Newspaper was objective in its reportage. Furthermore, framing analysis of the stories showed that conflict news frame was most prominent in the #FeeMustFall students’ protest stories followed by the attribution of responsibility and human-interest frames. Thematic analysis of the focus group discussions revealed that the type of news frame used for the #FeeMustFall student’s protest stories influenced the thoughts and perceptions of readers as the news frames generated similar audience frames. These findings confirm the views highlighted by the agenda setting and framing theories, which underpin this study. This study indicates that news framing plays a significant role in readers’ perception and as well, defines the way information is presented by readers.
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The effects of old age grants on poverty alleviation in Dutywa in Eastern Cape of South Africa
- Authors: Lindi, Bomkazi
- Date: 2018
- Subjects: Old age assistance -- South Africa -- Eastern Cape Old age pensions -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M. Soc. Sci.
- Identifier: http://hdl.handle.net/10353/9599 , vital:34801
- Description: Old age grant was designed to reduce level of poverty in South Africa and according to SASSA (2016), there are 28 981 beneficiaries of old age grant in Dutywa. The study seeks to investigate the effect of old age grant on poverty eradication programme in Dutywa community in Eastern Cape. Three objectives were set for the study that include: to find out the influence of old age grant on poverty alleviation; to examine the challenges faced by old age grant beneficiaries in fighting poverty; to explore coping mechanisms available for old age grant beneficiaries in fighting poverty; to find out if there are any other support services put in place by professionals or agencies such as Social Workers, Nurses, Educators and Traditional leaders in fighting poverty. Both quantitative and qualitative approaches were used to collect data from respondents. A sample of seventy (70) respondents for quantitative approach and sixteen (16) participants for the qualitative approach were purposively selected for the study. The results reveal that old age grant gives beneficiaries an opportunity of spending, which in turn sustains impoverished and vulnerable communities. In this way, the old age grant strengthens existing, deep-rooted informal social protection systems and social networks. In the case of Dutywa community, this is seen in instances where beneficiaries of the old age grant enable many rural grandmothers to take care of their grandchildren and afford beneficiaries’ necessities. It was concluded that old age grant has positively reduced poverty in Dutywa community of Eastern Cape though it does not meet all their necessities. Appropriate recommendations were made in the study.
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Effects of loading time and lairage duration on pig behaviour, sex and lairage time on pork physio-chemical characteristics
- Authors: Ntlatywa, Bongiswa
- Date: 2017
- Subjects: Pork -- Quality Meat -- Quality Loading and unloading
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10353/12270 , vital:39225
- Description: The objectives of the study were to determine the effect of loading time, transportation unloading and lairage period, their subsequent effect on responses behaviour and the effect of sex and lairage period on the meat quality of cross breeds reared in commercial farm. The first part of the study assessed the behaviour of pigs during loading at the farm, offloading and in the lairages. A total of 900 pigs from 5 trips (180 per trip) were monitored on behaviour from farm to slaughter plant. The pigs were transported to a commercial abattoir which is 120 km distance, travelling for 2 hours from the farm. The results revealed that time spent in loading pigs was more than when offloading pigs. The frequency of slipping or falling-off in pigs was high (18percent) than voluntary movement (8percent) during loading times (χ2 >0.05) that when off-loading. A significant difference was determined on the avoidance (χ2=0.03), mounting behaviour (χ2 =0.01) and vocal sound (χ2 =0.02) during loading time on each observation day. Furthermore there was no significant difference determined on the time and day of observation in the lairages. These results also reveal that the avoidance behaviour was the highest (47percent) while fighting (34percent) and vocalizing were the least compared to other behaviour during the first 30 minutes after arrival at the abattoir. Moreover, the lying behaviour was found to have highest frequency (15percent) on day 6 compared to other sampling days. These results reveal that time of loading pigs had an influence on pigs’ behaviour before slaughter and consequently that affected physiological features and meat quality. The second section of the study assessed sex and the different lairage time effects on the pork quality attributes. A total of fifty four pigs, 22 weeks old of different sex (26 boars x 28 gilts) reared on a commercial farm and transported to the abattoir on the same day was used in this study. At the abattoir, pigs were grouped according to lairage periods of 17 hours (Group1; 13 gilts and 14 boars) and 36 hours (Group 2; 15 gilts and 12 boars). Results showed no significant difference on the sex of pigs (P >0.05) and meat pH. However, lairage time influenced the thawing loss (P= 0.02) of meat and also the interactions of sex by lairage had a significant difference (P= 0.04) on meat tenderness. There was a positive significant correlation found between sex and meat attributes values were high in boars (r= 0.61) than in gilts (r = 0.49). A negative correlation between a*and WBSF on lairage group1 (r= -0.52) was determined while on group 2 there was a positive correlation between a* and b* (r=0.49). This study suggest that a proper timing on farm feed withdrawal in combination with a sufficient lairage at the slaughter plant may result in better carcass and meat quality traits. Communication among producers and abattoirs is critical when planning the fasting and lairage times in order to elude carcass and technological pork quality complications. To conclude, there is influence caused by time of loading in stressing pigs before transportation and slaughter as aggressive behaviour showed and also lairage time affected meat quality.
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Evaluation of the physicochemical qualities and heavy metal regimes of the final effluents of some wastewater treatment facilties in Berlin, Alice and Bedford communities in the Eastern Cape, South Africa
- Authors: Agoro, Mojeed Adedoyin
- Date: 2017
- Subjects: Water -- Purification -- South Africa -- Eastern Cape Sewage -- Purification -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10353/5003 , vital:28924
- Description: Wastewater treatment facilities have been identified as potential source of surface water pollution worldwide. In this study, the physicochemical qualities and heavy metal (including Zinc, Cadmium, Iron, Lead and Copper) concentrations in the final effluents, as well as the reduction efficiencies of three municipal wastewater plants in the Eastern Cape, South Africa were evaluated from September 2015 to February 2016 using standard methods. Wastewater effluent and sludge samples were collected from the selected plants on monthly basis over a period of six months from September 2015 to February 2016. Standard analytical method (Atomic absorption spectroscopy [AAS]) was used to assess the concentration levels of heavy metals. The physicochemical parameters assessed include pH, Temperature, Total Dissolved Solid, Turbidity, Biochemical Oxygen Demand, Chemical Oxygen Demand, Alkalinity, Dissolved Oxygen, Free chlorine, Chloride, Sulphate, Phosphate, Ammonium and Electrical Conductivity. The results of the evaluation showed that temperature ranges from 19 to 36 °C, Electrical Conductivity from 60-1095 mS/m, Alkalinity from 2.6-20.9 mg/L, Nitrate from 0.24-26.5 mg/L, Nitrite from 0.01-90 mg/L, Phosphate from 0.02-5.12 mg/L, Ammonium from 0.06-112 mg/L, Sulphate from 3-72 mg/L, Chloride from 3.25-224 mg/L, Chemical Oxygen Demand from 17-394 mg/L and Turbidity from 1.96-715 NTU. Free chlorine concentrations and dissolved oxygen were within the recommended limits for most part of the sampling period and ranged between 0.17-0.48 mg/L and 0.19-21.9 mg/L respectively. The pH, Phosphate, Sulphate and Free chlorine were within acceptable limits while Electrical Conductivity, Temperature, Total Dissolved Solid, Turbidity, Chemical Oxygen Demand, Chloride, Ammonium, Nitrate and Nitrite were not within specified limits. The reduction efficiencies observed generally ranged between 43.9 and 100 percent at all sampling points while zinc and lead were not detected throughout the sampling period. Cadmium showed low reduction rate ranging from 0 to 11.7 percent, while the rate of Copper reduction ranged from 0 to25 percent in January and February 2016. Zinc, lead and cadmium were generally not detected in the sludge samples except in January and February which could be due to the prevailing atmospheric conditions during the sampling period. Cu and Fe were detected through the sampling months of the study. We conclude that these municipal sewage plants are sources of pollution to their receiving watersheds and threats to public and environmental health.
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Management factors influencing lamb survival from birth to weaning in two ecologically different resource-limited communal farming systems
- Authors: Lungu, Nobuhle
- Date: 2016
- Subjects: Lambs Communal rangelands Lambs--Feeding and feeds
- Language: English
- Type: Thesis , Masters , Animal Science
- Identifier: http://hdl.handle.net/10353/11806 , vital:39108
- Description: The objective of the study was to determine the management factors influencing lamb survival from birth to weaning in two ecologically different resource-limited communal farming systems. An annual flock monitoring study in the sourveld and sweetveld regions was preceded by a household check-all-that-apply (CATA). Lamb management practices and constraints faced in raising lambs in the two regions were determined using the check-all-that-apply technique. The results showed that the majority of the households were male headed (75.70percent) and consisted of the elderly (˃50 years, 79.44percent) who were not employed (82.24percent) and had attended primary school (67.29percent). Wool production was ranked the most important reason for keeping sheep in the two regions. The CATA revealed that the management systems between the two regions differed significantly (p˂0.05) in terms of assisting sheep at lambing, attending to twin births and dipping of mature lambs. Farmers‘ age was associated with the type of management performed (p ˂0.05). None of the farmers in the two regions performed navel dipping. Some of the reported constraints in the sweetveld were theft, diarrhoea and drought while predators and cold weather were the major constraints in the sourveld. The CATA identified vaccination and dipping as the major missing practices in both regions. The study showed differences in the use and choice of CATA terms which suggests that a ―one-size-fits-all‖ approach to solving poor management and sheep production constraints is not applicable. In the monitoring study, the results showed that veld type had no significant effect on the birth weights (2.0±0.09 kg) of the lambs. Type of birth had a significant effect (p<0.05) on the birth weights of the lambs. Single born lambs were 0.41kg heavier (p<0.05) than twin lambs. Single born lambs, however, showed an improvement in weights at 90 and 120 days where they had slightly higher weights than single born lambs. Male lambs were significantly (p<0.05) heavier (2.3±0.12 kg) than the female lambs (1.7±0.06 kg) at birth. The lamb birth were highest (P<0.05) in the hot-dry season. Lambs born in the cold-dry season were the lightest (1.63±0.13 kg). Lambs born in the post- rainy and hot-wet season were not significantly different (P<0.05). Weaning weights were not affected by veld type, birth type and sex, but were affected by season of birth. The lambs born in the hot-dry season had the highest weaning weights. The sourveld had a total pre-weaning mortality of 10.6percent while the sweetveld had a total pre-weaning mortality of 14.2percent. Animal housing from both veld types was poorly designed in terms of security against stock theft, drainage, hygiene, overhead shelter from the rain as well as access to feed and water. It was concluded that lamb management practices in the two regions were not the same. Performance of lambs before weaning differed according to veld type which played a role in feed availability during different seasons.
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Technical and institutional constraints faced by vegetable co-operatives in the Buffalo City Metropolitan Municipality in Eastern Cape Province, South Africa
- Authors: Madlodlo, Sinazo
- Date: 2016
- Subjects: Agriculture, Cooperative -- South Africa -- Eastern Cape , Vegetable trade -- South Africa -- Eastern Cape , Cooperative marketing of farm produce -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10353/1497 , vital:27396
- Description: This study focused on the technical and institutional constraints faced by the vegetable co-operatives with regard to the impact on productivity. Vegetable co-operatives have no access to markets due to their poor performance on productivity and poor quality produce resulting to low prices for the produce such that they cannot compete in a market economy. In this study, the data was drawn from a sample of thirty vegetable co-operatives in the Buffalo City Metropolitan Municipality (BCMM) of the Eastern Cape; obtained through focus group discussions and interviews from each cooperative. The objectives of the study are to measure the productivity of vegetable co-operatives using Total factor productivity analysis (TFP) and profitability of vegetable co-operative using Gross Margin (GM). Followed by the descriptive statistics in identifying and assessing the socio-economic characteristics as well as coping strategies adopted by vegetable co-operatives in BCMM where percentages, means and tables are used looking at the highest frequency. The results show that the vegetable co-operatives in the BCMM are not productive and profitable due to major constraints experienced by co-operatives such as lack of market, information, trainings and business skills, capital, infrastructural facilities, effective extension services that all leads to poor produce quality. Co-operative is said to be profitable and viable if total revenue is greater than the total variable cost which makes the gross margin positive. In this case, the total gross margin is negative. The results showed that the production costs, maintenance (tractor hire, generator hire and servicing) and electricity costs were the major costs incurred in the production of vegetable by the co-operatives.
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Exploring the influence of mindfulness-based stress reduction (MBSR) programmes on participants experience of time, particularly the present (here and now): a case study of Eastern Cape participants
- Authors: Schofield, Lorna
- Date: 2012
- Subjects: Acceptance and commitment therapy , Stress management , Depression, Mental -- Treatment
- Language: English
- Type: Thesis , Masters , M Soc Sc (C Psy)
- Identifier: vital:11611 , http://hdl.handle.net/10353/d1005640
- Description: This study aims to explore the extent to which participating in a Mindfulness-Based Stress Reduction (MBSR) programme may result in shifts in people’s relationship with time, notably whether they become more present-focussed. The eight week MBSR programme advocates mindfulness, which is defined as paying attention on purpose in the present moment without judgement, as a way of reducing stress. The programme has been available in East London since 2009. A case study of eight MBSR programme participants’ experiences using narrative analysis was conducted. Narrative psychology and social constructionism provided the theoretical basis in which our storied lives are located in culturally inscribed narratives, with specific discourses around time and stress. Time discourses tend to pressurise people to believe that it is better to go about daily life at a fast pace, which requires significant hurrying and rushing with pervasive senses of time urgency. Stress discourse locates stress management within individuals. One-on-one semi structured interviews were held so that participants could reflect on their experience of time and the present moment orientation of the programme. Participants’ perceived a shift in how they experienced time with greater awareness of being present-focussed and they identified stress reduction benefits, which included feeling calmer, less panicked and more self-accepting. However, some of the participants maintaining the formal mindfulness practices like the body scan, meditation and mindful movement after the programme often proved difficult, as they were drawn back into their dominant narratives around time which were characterised by busyness, productivity and time scarcity.
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Fiscal policy and unemployment in South Africa 1980 to 2010
- Authors: Murwirapachena, Genius
- Date: 2011
- Subjects: Fiscal policy -- South Africa , Monetary policy -- South Africa , Labor economics -- South Africa , Unemployment -- South Africa , Labor policy -- South Africa
- Language: English
- Type: Thesis , Masters , M Com
- Identifier: vital:11458 , http://hdl.handle.net/10353/544 , Fiscal policy -- South Africa , Monetary policy -- South Africa , Labor economics -- South Africa , Unemployment -- South Africa , Labor policy -- South Africa
- Description: Unemployment is one of the greatest and most complex challenges facing South Africa. Just like most developing countries, South Africa has been using the fiscal policy framework as a tool to alleviate the high rates of unemployment. This study examined the impact of fiscal policy on unemployment in South Africa. The study used annual time series data for the period 1980 to 2010. A vector error correction model was used to determine the effects of fiscal policy aggregates on unemployment in South Africa. The fiscal policy aggregates considered in this study were government investment expenditure, government consumption expenditure and tax. Results from this study revealed that government consumption expenditure and tax have a positive impact on unemployment while government investment expenditure negatively affects unemployment in South Africa. Policy recommendations were made using these results.
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