An empirical investigation of the extension of servqual to measure internal service quality in a motor vehicle manufacturing setting
- Authors: Booi, Arthur Mzwandile
- Date: 2004
- Subjects: Automobile industry and trade -- Quality control -- South Africa -- Eastern Cape Automobile industry and trade -- Customer services -- South Africa -- Eastern Cape Automobile industry and trade -- Quality control -- Statistical methods Customer services -- Quality control Automobile industry and trade -- Quality assurance -- South Africa -- Eastern Cape Consumer satisfaction Industrial productivity -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:801 , http://hdl.handle.net/10962/d1006139
- Description: This research explores the role, which the construct, service quality plays in an internal marketing setting. This is achieved by evaluating the perceptions and expectations of the production department with regards to the service quality provided by the maintenance department of a South African motor vehicle manufacturer. This was done using the INTSERVQUAL instrument, which was found to be a reliable instrument for measuring internal service quality within this context. A positivist approach has been adopted in conducting this research. There are two main hypotheses for this study: the first hypothesis is concerned with the relationship between the overall internal service quality and the five dimensions of service quality namely: tangibles, empathy, reliability, responsiveness and reliability. The second hypothesis focuses on the relationship between the front line staff segments of the production department and the five dimensions of internal service quality. The results of this research suggest that the perceptions and expectations of internal service customer segments plays a major role in achieving internal service quality. In addition, the importance of the INTSERVQUAL instrument in measuring internal service quality within the motor vehicle manufacturing environment is confirmed.
- Full Text:
- Date Issued: 2004
- Authors: Booi, Arthur Mzwandile
- Date: 2004
- Subjects: Automobile industry and trade -- Quality control -- South Africa -- Eastern Cape Automobile industry and trade -- Customer services -- South Africa -- Eastern Cape Automobile industry and trade -- Quality control -- Statistical methods Customer services -- Quality control Automobile industry and trade -- Quality assurance -- South Africa -- Eastern Cape Consumer satisfaction Industrial productivity -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:801 , http://hdl.handle.net/10962/d1006139
- Description: This research explores the role, which the construct, service quality plays in an internal marketing setting. This is achieved by evaluating the perceptions and expectations of the production department with regards to the service quality provided by the maintenance department of a South African motor vehicle manufacturer. This was done using the INTSERVQUAL instrument, which was found to be a reliable instrument for measuring internal service quality within this context. A positivist approach has been adopted in conducting this research. There are two main hypotheses for this study: the first hypothesis is concerned with the relationship between the overall internal service quality and the five dimensions of service quality namely: tangibles, empathy, reliability, responsiveness and reliability. The second hypothesis focuses on the relationship between the front line staff segments of the production department and the five dimensions of internal service quality. The results of this research suggest that the perceptions and expectations of internal service customer segments plays a major role in achieving internal service quality. In addition, the importance of the INTSERVQUAL instrument in measuring internal service quality within the motor vehicle manufacturing environment is confirmed.
- Full Text:
- Date Issued: 2004
The role of Venda culture in nature conservation : a case study of the inhabitants of the Tshivhase area
- Khorommbi, Konanani Christopher
- Authors: Khorommbi, Konanani Christopher
- Date: 2001
- Subjects: Nature conservation -- South Africa -- Venda , Venda (South Africa)
- Language: English
- Type: Thesis , Masters , MTech (Nature Conservation)
- Identifier: vital:10975 , http://hdl.handle.net/10948/d1002119 , Nature conservation -- South Africa -- Venda , Venda (South Africa)
- Description: This thesis investigates the role of Venda culture in nature conservation and natural resource management. The project is based on the premise that the survival of human beings is entirely dependent on the extent to which different cultures conserve the natural environment. The researcher assumes that the scientific approach is not the only one that is capable of addressing environmental issues but that indigenous technology has a positive role to play. The study specifically looks at the relationship between the Venda culture and conservation of land, water, plants and animals. In order to achieve this goal, the study was divided into five chapters. The introductory chapter includes the statement of problem, delimitations of the study, the definitions of concepts, the assumptions, and the significance of the study. The literature review provides an overview of the indigenous strategies of nature conservation and natural resource management from a broader international approach to a specifically Venda approach. The researcher looked at the cultural perspective of the four areas under investigation. This chapter is followed by themethodological justification that discusses the social survey as a researchmethod for carrying out this study. The results presented in the fourth chapter comprise raw data from the three sectors of respondents, namely traditional leaders, traditional healers and villagers. Under each item, common responses have been grouped together for presentation and specific responses for the three sectors were presented independently from one another. This has provided the researcher with the opportunity to identify areas of similarities and differences among the three sectors. Both complementary and conflicting ideas are summarised and used as a basis for analysis. The results reflect a high degree of agreement among respondents. The discussion in chapter five was based on the results and relevant literature. The researcher’s approach was to depict the most common views among the three sectors and their conservation implications. In the discussion, the strengths and weaknesses of the Venda cultural approach were exposed in relation to the five sub-problems under investigation. The recognition of the Venda indigenous technology of natural resource management has been proposed because of its importance in nature conservation. In the recommendations the formulation of policy that overlooks local values was criticised. The use of the Venda approach as a basis for the development of conservation projects was strongly recommended. Lastly, itwas proposed that further investigations of specific aspects of the Venda cultural be considered for possible incorporation in future management of the natural environment.
- Full Text:
- Date Issued: 2001
- Authors: Khorommbi, Konanani Christopher
- Date: 2001
- Subjects: Nature conservation -- South Africa -- Venda , Venda (South Africa)
- Language: English
- Type: Thesis , Masters , MTech (Nature Conservation)
- Identifier: vital:10975 , http://hdl.handle.net/10948/d1002119 , Nature conservation -- South Africa -- Venda , Venda (South Africa)
- Description: This thesis investigates the role of Venda culture in nature conservation and natural resource management. The project is based on the premise that the survival of human beings is entirely dependent on the extent to which different cultures conserve the natural environment. The researcher assumes that the scientific approach is not the only one that is capable of addressing environmental issues but that indigenous technology has a positive role to play. The study specifically looks at the relationship between the Venda culture and conservation of land, water, plants and animals. In order to achieve this goal, the study was divided into five chapters. The introductory chapter includes the statement of problem, delimitations of the study, the definitions of concepts, the assumptions, and the significance of the study. The literature review provides an overview of the indigenous strategies of nature conservation and natural resource management from a broader international approach to a specifically Venda approach. The researcher looked at the cultural perspective of the four areas under investigation. This chapter is followed by themethodological justification that discusses the social survey as a researchmethod for carrying out this study. The results presented in the fourth chapter comprise raw data from the three sectors of respondents, namely traditional leaders, traditional healers and villagers. Under each item, common responses have been grouped together for presentation and specific responses for the three sectors were presented independently from one another. This has provided the researcher with the opportunity to identify areas of similarities and differences among the three sectors. Both complementary and conflicting ideas are summarised and used as a basis for analysis. The results reflect a high degree of agreement among respondents. The discussion in chapter five was based on the results and relevant literature. The researcher’s approach was to depict the most common views among the three sectors and their conservation implications. In the discussion, the strengths and weaknesses of the Venda cultural approach were exposed in relation to the five sub-problems under investigation. The recognition of the Venda indigenous technology of natural resource management has been proposed because of its importance in nature conservation. In the recommendations the formulation of policy that overlooks local values was criticised. The use of the Venda approach as a basis for the development of conservation projects was strongly recommended. Lastly, itwas proposed that further investigations of specific aspects of the Venda cultural be considered for possible incorporation in future management of the natural environment.
- Full Text:
- Date Issued: 2001
The response of the two interrelated river components, geomorphology and riparian vegetation, to interbasin water transfers in the Orange-Fish-Sundays River Interbasin Transfer Scheme
- Authors: du Plessis, A J E
- Date: 2000
- Subjects: Skoenmakers River (South Africa) , Riparian ecology -- South Africa -- Eastern Cape , Geomorphology -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:4850 , http://hdl.handle.net/10962/d1005526
- Description: The Skoenmakers River (located in the semi-arid Karoo region of the Eastern Cape) is being used as a transfer route for water transferred by the Orange-Fish-Sundays River Interbasin Transfer Scheme. The change in the hydrological regime of this once ephemeral stream to a much bigger perennial river led to dramatic changes to both the physical structure and riparian vegetation structure of the river system. These changes differ for each of the three river sections, the upper,middle and lower reaches. Qualitative, descriptive geomorphological data was gathered by means of field observations and this was then compared to the quantitative data collected by means of surveyed cross-sectional profiles at selected sites along the length of both the regulated Skoenmakers River and a nonregulated tributary of equivalent size, the Volkers River. Riparian vegetation data was gathered by means of plot sampling along belt transects at each site. A qualitative assessment of the vegetation conditions was also made at each site and then added to the quantitative data from the plot sampling. At each site the different morphological units were identified along the cross-section and changes in the vegetation and sediment composition were recorded. Aerial photographs were used as additional sources of data and observations made from these were compared to data gathered in the field. The pre-IBT channel in this river section was formed by low frequency flood flows but the hydrological regime has now been converted to base flows much higher than normal flood flows. Severe incision, erosion and degradation of both the channel bed and banks occurred. In the lower reaches, post-IBT base flows are lower than pre-IBT flood flows and, due to the increased catchment area, the impact of the IBT was better ‘absorbed’ by the river system. Aggradation and deposition increased for the regulated river in comparison to the non-regulated river due to more sediment introduced The IBT had the greatest impact in the upper reaches of the regulated river due to more sediment introduced at the top of the system.
- Full Text:
- Date Issued: 2000
- Authors: du Plessis, A J E
- Date: 2000
- Subjects: Skoenmakers River (South Africa) , Riparian ecology -- South Africa -- Eastern Cape , Geomorphology -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:4850 , http://hdl.handle.net/10962/d1005526
- Description: The Skoenmakers River (located in the semi-arid Karoo region of the Eastern Cape) is being used as a transfer route for water transferred by the Orange-Fish-Sundays River Interbasin Transfer Scheme. The change in the hydrological regime of this once ephemeral stream to a much bigger perennial river led to dramatic changes to both the physical structure and riparian vegetation structure of the river system. These changes differ for each of the three river sections, the upper,middle and lower reaches. Qualitative, descriptive geomorphological data was gathered by means of field observations and this was then compared to the quantitative data collected by means of surveyed cross-sectional profiles at selected sites along the length of both the regulated Skoenmakers River and a nonregulated tributary of equivalent size, the Volkers River. Riparian vegetation data was gathered by means of plot sampling along belt transects at each site. A qualitative assessment of the vegetation conditions was also made at each site and then added to the quantitative data from the plot sampling. At each site the different morphological units were identified along the cross-section and changes in the vegetation and sediment composition were recorded. Aerial photographs were used as additional sources of data and observations made from these were compared to data gathered in the field. The pre-IBT channel in this river section was formed by low frequency flood flows but the hydrological regime has now been converted to base flows much higher than normal flood flows. Severe incision, erosion and degradation of both the channel bed and banks occurred. In the lower reaches, post-IBT base flows are lower than pre-IBT flood flows and, due to the increased catchment area, the impact of the IBT was better ‘absorbed’ by the river system. Aggradation and deposition increased for the regulated river in comparison to the non-regulated river due to more sediment introduced The IBT had the greatest impact in the upper reaches of the regulated river due to more sediment introduced at the top of the system.
- Full Text:
- Date Issued: 2000
Uncovering plagiarism in academic writing : developing authorial voice within multivoiced text
- Authors: Angelil-Carter, Shelley
- Date: 1996
- Subjects: Plagiarism -- Research Academic writing -- Research
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1807 , http://hdl.handle.net/10962/d1003692
- Description: Plagiarism is a modern Western construct which arose with the introduction of copyright laws in the eighteenth century. Before this time, there was little sense of artistic "ownership". Since then, the ideas of "originality" in writing as well as the "autonomous text" have been highly valued. In the theoretical section of this dissertation I deal with plagiarism and referencing from three perspectives. After looking at problems of definition of plagiarism, I turn to the first perspective, the historical development of the notions of plagiarism and originality. Alongside this I discuss the notions of "autonomous text" and "decontextualized" language, and attempt to show that these concepts are problematic, and that language is intensely social at the levels of discourses, genres, and the word. The second angle is a snapshot of present-day writing genres, and how they deal with documentation in different ways. The third point of focus is on the development of the student writer, on whom present-day genres of academic writing, and the historically constructed notions of plagiarism converge. Here I centre on the development of the undergraduate student as a writer, and some of the things that may be happening when a student is seen to be plagiarizing. Some of these are the "alienness" of academic discourses, the hybridization of discourses, the need to "try on" academic discourses, the lack of authority of the student writer and her relationship to the authority of the sources, and the way in which languages are learned and reproduced in chunks. I look finally at what the meaning of authorship might be in an intensely social view of language, and at the complexity of developing authorial voice in writing. The dissertation is located in a postpositivist paradigm, and seeks to interpret as well as being oriented towards praxis. The research took place within the Political Studies Department at the University of Cape Town. The study included a discourse analysis of the departmental handbook, as well as analysis of academic essays, at the first year and third year level, which were selected for having problems with referencing, or having plagiarized. A few were selected for good referencing. Students who had written these essays, and tutors and lecturers who had marked them, were then interviewed. In the analysis I explore differing understandings of the role of referencing in the academic essay, what negative and positive consequences the practice of referencing and the monitoring of plagiarism have, with regard to authority and voice in student writing, what might be happening when students are thought to be plagiarizing, and what difficulties are experienced by students in developing an authorial voice when using multiple sources. The study found that there are a range of underlying causes for plagiarism in student writing, which indicate that plagiarism is more a problem of academic literacy than academic dishonesty. It also found that marking practices in detecting plagiarism may sometimes be based on problematic assumptions about the amount of background knowledge and independent ideas which students bring to their writing. I conclude by putting forward a pedagogy for plagiarism and referencing, which is based on 1) the negotiation of shared meaning around the concept of plagiarism, including an examination of assumptions linked to this concept in its monitoring and enforcement, leading to the development of written policy and guidelines emerging from this shared understanding. 2) The development of an academic literacy programme within the curriculum, with attention to the complexities of developing authorial voice whilst constructing a text based on the texts of others, with a focus on authors, which moves students towards an understanding of how knowledge is constructed.
- Full Text:
- Date Issued: 1996
- Authors: Angelil-Carter, Shelley
- Date: 1996
- Subjects: Plagiarism -- Research Academic writing -- Research
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1807 , http://hdl.handle.net/10962/d1003692
- Description: Plagiarism is a modern Western construct which arose with the introduction of copyright laws in the eighteenth century. Before this time, there was little sense of artistic "ownership". Since then, the ideas of "originality" in writing as well as the "autonomous text" have been highly valued. In the theoretical section of this dissertation I deal with plagiarism and referencing from three perspectives. After looking at problems of definition of plagiarism, I turn to the first perspective, the historical development of the notions of plagiarism and originality. Alongside this I discuss the notions of "autonomous text" and "decontextualized" language, and attempt to show that these concepts are problematic, and that language is intensely social at the levels of discourses, genres, and the word. The second angle is a snapshot of present-day writing genres, and how they deal with documentation in different ways. The third point of focus is on the development of the student writer, on whom present-day genres of academic writing, and the historically constructed notions of plagiarism converge. Here I centre on the development of the undergraduate student as a writer, and some of the things that may be happening when a student is seen to be plagiarizing. Some of these are the "alienness" of academic discourses, the hybridization of discourses, the need to "try on" academic discourses, the lack of authority of the student writer and her relationship to the authority of the sources, and the way in which languages are learned and reproduced in chunks. I look finally at what the meaning of authorship might be in an intensely social view of language, and at the complexity of developing authorial voice in writing. The dissertation is located in a postpositivist paradigm, and seeks to interpret as well as being oriented towards praxis. The research took place within the Political Studies Department at the University of Cape Town. The study included a discourse analysis of the departmental handbook, as well as analysis of academic essays, at the first year and third year level, which were selected for having problems with referencing, or having plagiarized. A few were selected for good referencing. Students who had written these essays, and tutors and lecturers who had marked them, were then interviewed. In the analysis I explore differing understandings of the role of referencing in the academic essay, what negative and positive consequences the practice of referencing and the monitoring of plagiarism have, with regard to authority and voice in student writing, what might be happening when students are thought to be plagiarizing, and what difficulties are experienced by students in developing an authorial voice when using multiple sources. The study found that there are a range of underlying causes for plagiarism in student writing, which indicate that plagiarism is more a problem of academic literacy than academic dishonesty. It also found that marking practices in detecting plagiarism may sometimes be based on problematic assumptions about the amount of background knowledge and independent ideas which students bring to their writing. I conclude by putting forward a pedagogy for plagiarism and referencing, which is based on 1) the negotiation of shared meaning around the concept of plagiarism, including an examination of assumptions linked to this concept in its monitoring and enforcement, leading to the development of written policy and guidelines emerging from this shared understanding. 2) The development of an academic literacy programme within the curriculum, with attention to the complexities of developing authorial voice whilst constructing a text based on the texts of others, with a focus on authors, which moves students towards an understanding of how knowledge is constructed.
- Full Text:
- Date Issued: 1996
The small business entrepreneur : a psychological profile
- Authors: Street, David Michael
- Date: 1995
- Subjects: Businessmen -- Psychology , Businesswomen -- Psychology , Self-employed -- Psychology , Entrepreneurship -- Psychological aspects , Small business -- Psychological aspects , Businessmen , Businesswomen , Businesspeople
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:3065 , http://hdl.handle.net/10962/d1002574 , Businessmen -- Psychology , Businesswomen -- Psychology , Self-employed -- Psychology , Entrepreneurship -- Psychological aspects , Small business -- Psychological aspects , Businessmen , Businesswomen , Businesspeople
- Description: With the growing importance being placed on the small business environment as having a positive influence on economic growth and vitality (Erwee, 1987: Burns & Dewhurst, 1989), there has been a corresponding increase in attention being paid to entrepreneurship and the characteristics of the entrepreneur. This increased attention is due to the fact that entrepreneurs have long been linked to small business creation and recognised as an important factor in the small business development process (Boyd & Gumpert, 1983). Despite the quantity of research on entrepreneurship, there appears to be an ongoing controversy oyer what characterises an entrepreneurial business. and the specific characteristics of the small business entrepreneur. It has been argued that although there is an overlap between entrepreneurial and non-entrepreneurial businesses. they are in fact different entities (Carland, Hoy, Boulton & Carland, 1984: Drucker, 1985), and that not every individual who starts a business is an entrepreneur (Drucker. 1985). Small business entrepreneurship has been found to be specifically related to the psychological characteristics of the owner-manager who controls the business (Miller. 1983). The purpose of this research was to identify and describe psychological characteristics displayed by a group of South African small business entrepreneurs, thereby compiling a psychological profile of the small business entrepreneur. Given the nature of entrepreneurial activities and processes, Hofer and Bygrave (1992) recommend that accurate, precise qualitative data that is rich in its descriptive characterisation of the situation and the phenomenon involved be collected. As a result the researcher used qualitative rather than quantitative methods of investigation. Innovative behaviour has long been linked to entrepreneurship (Schumpeter. 1934) and entrepreneurial businesses were distinguished from other small businesses by their use of innovative strategic practices. Two sample groups consisting of entrepreneurial and non-entrepreneurial businesses, were created and the data collected were analysed independently. The results, based on personal interviews with 32 small business owner-managers and the administration and interpretation of tihe Structured Objective Rorschach Test (SORT), indicate that small business entrepreneurship should not be used as a term synonymous with small business ownership and/or management. Despite similarities between small business entrepreneurs and other small business owner-managers. the results suggest that a distinction between the two groups is necessary for accurate future research on entrepreneurs. The entrepreneurs differed from other small business owner-managers in terms of their psychological characteristics including their motives, their perception and attitude towards the external environment, and various sociological factors. The entrepreneurial businesses were also different in that they were more innovative and growth oriented than the non-entrepreneurial businesses. The research contributes towards a clarification of the concept of small business entrepreneurship and indicates a need for more precise sampling techniques to be used in entrepreneurial research.
- Full Text:
- Date Issued: 1995
- Authors: Street, David Michael
- Date: 1995
- Subjects: Businessmen -- Psychology , Businesswomen -- Psychology , Self-employed -- Psychology , Entrepreneurship -- Psychological aspects , Small business -- Psychological aspects , Businessmen , Businesswomen , Businesspeople
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:3065 , http://hdl.handle.net/10962/d1002574 , Businessmen -- Psychology , Businesswomen -- Psychology , Self-employed -- Psychology , Entrepreneurship -- Psychological aspects , Small business -- Psychological aspects , Businessmen , Businesswomen , Businesspeople
- Description: With the growing importance being placed on the small business environment as having a positive influence on economic growth and vitality (Erwee, 1987: Burns & Dewhurst, 1989), there has been a corresponding increase in attention being paid to entrepreneurship and the characteristics of the entrepreneur. This increased attention is due to the fact that entrepreneurs have long been linked to small business creation and recognised as an important factor in the small business development process (Boyd & Gumpert, 1983). Despite the quantity of research on entrepreneurship, there appears to be an ongoing controversy oyer what characterises an entrepreneurial business. and the specific characteristics of the small business entrepreneur. It has been argued that although there is an overlap between entrepreneurial and non-entrepreneurial businesses. they are in fact different entities (Carland, Hoy, Boulton & Carland, 1984: Drucker, 1985), and that not every individual who starts a business is an entrepreneur (Drucker. 1985). Small business entrepreneurship has been found to be specifically related to the psychological characteristics of the owner-manager who controls the business (Miller. 1983). The purpose of this research was to identify and describe psychological characteristics displayed by a group of South African small business entrepreneurs, thereby compiling a psychological profile of the small business entrepreneur. Given the nature of entrepreneurial activities and processes, Hofer and Bygrave (1992) recommend that accurate, precise qualitative data that is rich in its descriptive characterisation of the situation and the phenomenon involved be collected. As a result the researcher used qualitative rather than quantitative methods of investigation. Innovative behaviour has long been linked to entrepreneurship (Schumpeter. 1934) and entrepreneurial businesses were distinguished from other small businesses by their use of innovative strategic practices. Two sample groups consisting of entrepreneurial and non-entrepreneurial businesses, were created and the data collected were analysed independently. The results, based on personal interviews with 32 small business owner-managers and the administration and interpretation of tihe Structured Objective Rorschach Test (SORT), indicate that small business entrepreneurship should not be used as a term synonymous with small business ownership and/or management. Despite similarities between small business entrepreneurs and other small business owner-managers. the results suggest that a distinction between the two groups is necessary for accurate future research on entrepreneurs. The entrepreneurs differed from other small business owner-managers in terms of their psychological characteristics including their motives, their perception and attitude towards the external environment, and various sociological factors. The entrepreneurial businesses were also different in that they were more innovative and growth oriented than the non-entrepreneurial businesses. The research contributes towards a clarification of the concept of small business entrepreneurship and indicates a need for more precise sampling techniques to be used in entrepreneurial research.
- Full Text:
- Date Issued: 1995
The evaluation of an individualised language programme in two multicultural Standard 9 classes : a pilot study
- Authors: Hartman, Lorraine Mary
- Date: 1992
- Subjects: English language -- Study and teaching (Secondary) -- South Africa English language -- Study and teaching (Secondary) -- South Africa -- Foreign speakers Language and education -- South Africa
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1523 , http://hdl.handle.net/10962/d1003405
- Description: Two multicultural, mixed-ability Standard Nine classes (17 year olds) were selected for this pilot study. As they were half way through the Senior Secondary phase they had completed most of their English Language syllabus. There was a wide range of achievement in English in addition to which, fifteen of the thirty-nine pupils were English second language speakers. The teacher had to decide how to cope adequately with these differences in the subject English in general and in particular, in the Language component. A Language programme was devised, based on the prescribed textbooks. The pupils could work through the programme at their own pace and order and could consult the researcher during or after class time. The programme only covered the prescribed Language Study component and only a quarter of the total English time during an eight-week period (one term) was given to its completion. A Pre-test was set, the Senior Certificate Language examination paper of 1986, and the results analysed. The two classes were combined into one group and then randomly placed in the experimental and control groups apart from eight boys whose timetable requirements restricted them to being in the same group. The experimental and control groups were not matched. Aspects of Action Research were included in the design; pupils kept individual records; diaries were written by three pupils from each group and an independent observation was made of each group. A Post-test was administered (the 1989 Human Sciences Research Council examination) and this was followed by a questionnaire. The hypothesis, stated in null form, was: Pupils taught by individualised methods will not achieve better results than those taught by traditional methods. This hypothesis proved to be true. The experimental group, who achieved a better result in the pre-test maintained their lead over the control group but did not increase it. Neither group fared well on the post-test but the experimental group achieved a result slightly higher than the provincial average. The affective results were more positive, most pupils enjoying their autonomy and experiencing a sense of achievement despite their results in the post-test. A few preferred whole and small-group teaching, showing that the teacher needs to present the subject in more than one style. This small-scale experiment dealt only with one aspect of English teaching, but there is potential for development particularly with regard to the use of individualised programmes both for remedial and enrichment purposes. The innovative teacher in the multicultural classroom could use individualised programmes profitably as part of his teaching repertoire.
- Full Text:
- Date Issued: 1992
- Authors: Hartman, Lorraine Mary
- Date: 1992
- Subjects: English language -- Study and teaching (Secondary) -- South Africa English language -- Study and teaching (Secondary) -- South Africa -- Foreign speakers Language and education -- South Africa
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1523 , http://hdl.handle.net/10962/d1003405
- Description: Two multicultural, mixed-ability Standard Nine classes (17 year olds) were selected for this pilot study. As they were half way through the Senior Secondary phase they had completed most of their English Language syllabus. There was a wide range of achievement in English in addition to which, fifteen of the thirty-nine pupils were English second language speakers. The teacher had to decide how to cope adequately with these differences in the subject English in general and in particular, in the Language component. A Language programme was devised, based on the prescribed textbooks. The pupils could work through the programme at their own pace and order and could consult the researcher during or after class time. The programme only covered the prescribed Language Study component and only a quarter of the total English time during an eight-week period (one term) was given to its completion. A Pre-test was set, the Senior Certificate Language examination paper of 1986, and the results analysed. The two classes were combined into one group and then randomly placed in the experimental and control groups apart from eight boys whose timetable requirements restricted them to being in the same group. The experimental and control groups were not matched. Aspects of Action Research were included in the design; pupils kept individual records; diaries were written by three pupils from each group and an independent observation was made of each group. A Post-test was administered (the 1989 Human Sciences Research Council examination) and this was followed by a questionnaire. The hypothesis, stated in null form, was: Pupils taught by individualised methods will not achieve better results than those taught by traditional methods. This hypothesis proved to be true. The experimental group, who achieved a better result in the pre-test maintained their lead over the control group but did not increase it. Neither group fared well on the post-test but the experimental group achieved a result slightly higher than the provincial average. The affective results were more positive, most pupils enjoying their autonomy and experiencing a sense of achievement despite their results in the post-test. A few preferred whole and small-group teaching, showing that the teacher needs to present the subject in more than one style. This small-scale experiment dealt only with one aspect of English teaching, but there is potential for development particularly with regard to the use of individualised programmes both for remedial and enrichment purposes. The innovative teacher in the multicultural classroom could use individualised programmes profitably as part of his teaching repertoire.
- Full Text:
- Date Issued: 1992
Syllabus differentiation in mathematics in Ciskei : the reality as against intention
- Deliwe, Mawonga Christopher Columbus
- Authors: Deliwe, Mawonga Christopher Columbus
- Date: 1989
- Subjects: Mathematics -- Study and teaching (Secondary) -- South Africa -- Ciskei
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1370 , http://hdl.handle.net/10962/d1001436
- Description: The topic of this half-thesis was conceived after the author had noted with interest, that an alarmingly high number of pupils in the Mdantsane Central District of the Ciskei were registering for Higher Grade (HG) mathematics for their final (Standard 10) year. What mattered most was that the failure rate was abnormally high. As a teacher of the subject for 14 years as at the end of 1988, the author had seen very weak pupils passing through his hands who had nevertheless insisted on registering for the examination in HG mathematics. A look through the Human Sciences Research Council (HSRC) Report of 1971 which recommended the syllabus differentiation, revealed that the intention of the relevant HSRC Committee was to offer a subject at a level in accordance with a pupil's interest, aptitude and ability. In a survey undertaken by the author, samples of teachers, pupils and parents indeed confirmed the existence of a very high number of HG candidates, as suspected. The survey also revealed an aversion to the standard grade (SG) course by some pupils, teachers and even principals. A desire for university education was shown to be in the minds of most pupil respondents. Well sourced registration statistics clearly showed that the Department of Education and Training (DET) in the Republic of South Africa and the Department of Education in the Ciskei had by far the greatest proportion of pupils on the HG in mathematics in comparison with the other race groups.Standard 10 (Std 10) results for two years taken separately confirmed the author's suspicion that aptitude and/or ability were not taken into consideration by most pupils, in the choice of grade. The results were not good at all. In most cases the uninformed pupil was acting alone in taking the important decision, perhaps with only peer group pressure to contend with. Three independent opinions suggested that there was probably a general feeling that Black education was already inferior, even without the syllabus differentiation hence the reluctance to register for the SG option. Furthermore, the investigation indicated that there was no adequate provision for technical education for Blacks in either the RSA or Ciskei which would provide the alternative to a university career for a pupiL Amongst other things, a mild form of pupil screening and a well structured careers guidance programme are suggested in the concluding chapters
- Full Text:
- Date Issued: 1989
- Authors: Deliwe, Mawonga Christopher Columbus
- Date: 1989
- Subjects: Mathematics -- Study and teaching (Secondary) -- South Africa -- Ciskei
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1370 , http://hdl.handle.net/10962/d1001436
- Description: The topic of this half-thesis was conceived after the author had noted with interest, that an alarmingly high number of pupils in the Mdantsane Central District of the Ciskei were registering for Higher Grade (HG) mathematics for their final (Standard 10) year. What mattered most was that the failure rate was abnormally high. As a teacher of the subject for 14 years as at the end of 1988, the author had seen very weak pupils passing through his hands who had nevertheless insisted on registering for the examination in HG mathematics. A look through the Human Sciences Research Council (HSRC) Report of 1971 which recommended the syllabus differentiation, revealed that the intention of the relevant HSRC Committee was to offer a subject at a level in accordance with a pupil's interest, aptitude and ability. In a survey undertaken by the author, samples of teachers, pupils and parents indeed confirmed the existence of a very high number of HG candidates, as suspected. The survey also revealed an aversion to the standard grade (SG) course by some pupils, teachers and even principals. A desire for university education was shown to be in the minds of most pupil respondents. Well sourced registration statistics clearly showed that the Department of Education and Training (DET) in the Republic of South Africa and the Department of Education in the Ciskei had by far the greatest proportion of pupils on the HG in mathematics in comparison with the other race groups.Standard 10 (Std 10) results for two years taken separately confirmed the author's suspicion that aptitude and/or ability were not taken into consideration by most pupils, in the choice of grade. The results were not good at all. In most cases the uninformed pupil was acting alone in taking the important decision, perhaps with only peer group pressure to contend with. Three independent opinions suggested that there was probably a general feeling that Black education was already inferior, even without the syllabus differentiation hence the reluctance to register for the SG option. Furthermore, the investigation indicated that there was no adequate provision for technical education for Blacks in either the RSA or Ciskei which would provide the alternative to a university career for a pupiL Amongst other things, a mild form of pupil screening and a well structured careers guidance programme are suggested in the concluding chapters
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- Date Issued: 1989