A Framework for Broadband Adoption in Buffalo City Metropolitan Municipality to Enable Citizen Access to e-Government
- Twetwa-Dube, Sithandile Pornelia
- Authors: Twetwa-Dube, Sithandile Pornelia
- Date: 2020
- Subjects: Electronic government information
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18963 , vital:43003
- Description: E-government has been adopted as one of the cornerstones of the government‘s strategy for making services accessible to its citizens. The aim of this broadband adoption is to provide high quality public sector services via digital channels to improve cost-efficiency and generate benefits to municipality employees and citizen. A major challenge that municipalities face is the lack of public participation which restricts levels of communication between governments and municipalities and the citizen where public misses out on information and services available online, which results in further inequality. This has a devastating impact on service delivery because participatory democracy would be non-existent. Limited IT infrastructure, resistance to change, cultural barriers and exposure of malpractice are main themes related to IT usage or facilitating IT access for the wider public. Furthermore, lack of meaningful participation and freedom of association emerged as themes related to governance effectiveness. A mixed approach within a case study was considered, and data was collected through an online questionnaire and review of current literature. The study collected primary data by conducting web based questionnaires comprising sixty respondent’s citizens and fifteen municipal employees, including Information and Communication Technology (ICT) employees and broadband task team members. Statistical Package for the Social Science (SPSS) to analyse data from questionnaires. The selected BCMM employees of the population were known to have the relevant knowledge, time and experience to participate. Responses to each question developed the framework further based on the findings. Respondents were selected based on their appropriate knowledge and experience of the problem domain. Six experts were selected for final evaluation of the research findings. Firstly, the findings provided on barriers impact on the adoption of e-government. Secondly, on the techniques available to ensure access to e-government within BCMM. Thirdly, on the availability of technologies currently in the Buffalo City Metropolitan Municipality. Finally, on the elements of a Buffalo City Metropolitan Municipality broadband adoption strategy. This study evaluates barriers of e-government adoption, assessing strategies and techniques for accessing e-government services, examines current technologies to support e-government service within municipalities and analyses elements of Buffalo City Metropolitan Municipality broadband adoption strategy. A broadband adoption model was proposed based on empirical findings. Key adoption factors include adoption benefits and drivers, concerns and barriers and adoption interventions. These factors provide an essential foundation for the development of the proposed broadband adoption framework. The contribution of this study is a framework based on the Unified Theory of Acceptance and Use of Technology (UTAUT) and Technology Organisation Environment (TOE) framework to determine factors that influence or restrict a citizen’s intention to use and adopt technology, specifically broadband, in e-government services as a tool for citizen engagement. The proposed framework aims to overcome barriers to broadband adoption 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper in municipalities, specifically Buffalo City Metropolitan Municipality (BCMM) to enable citizens’ access to e-government services.
- Full Text:
- Authors: Twetwa-Dube, Sithandile Pornelia
- Date: 2020
- Subjects: Electronic government information
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18963 , vital:43003
- Description: E-government has been adopted as one of the cornerstones of the government‘s strategy for making services accessible to its citizens. The aim of this broadband adoption is to provide high quality public sector services via digital channels to improve cost-efficiency and generate benefits to municipality employees and citizen. A major challenge that municipalities face is the lack of public participation which restricts levels of communication between governments and municipalities and the citizen where public misses out on information and services available online, which results in further inequality. This has a devastating impact on service delivery because participatory democracy would be non-existent. Limited IT infrastructure, resistance to change, cultural barriers and exposure of malpractice are main themes related to IT usage or facilitating IT access for the wider public. Furthermore, lack of meaningful participation and freedom of association emerged as themes related to governance effectiveness. A mixed approach within a case study was considered, and data was collected through an online questionnaire and review of current literature. The study collected primary data by conducting web based questionnaires comprising sixty respondent’s citizens and fifteen municipal employees, including Information and Communication Technology (ICT) employees and broadband task team members. Statistical Package for the Social Science (SPSS) to analyse data from questionnaires. The selected BCMM employees of the population were known to have the relevant knowledge, time and experience to participate. Responses to each question developed the framework further based on the findings. Respondents were selected based on their appropriate knowledge and experience of the problem domain. Six experts were selected for final evaluation of the research findings. Firstly, the findings provided on barriers impact on the adoption of e-government. Secondly, on the techniques available to ensure access to e-government within BCMM. Thirdly, on the availability of technologies currently in the Buffalo City Metropolitan Municipality. Finally, on the elements of a Buffalo City Metropolitan Municipality broadband adoption strategy. This study evaluates barriers of e-government adoption, assessing strategies and techniques for accessing e-government services, examines current technologies to support e-government service within municipalities and analyses elements of Buffalo City Metropolitan Municipality broadband adoption strategy. A broadband adoption model was proposed based on empirical findings. Key adoption factors include adoption benefits and drivers, concerns and barriers and adoption interventions. These factors provide an essential foundation for the development of the proposed broadband adoption framework. The contribution of this study is a framework based on the Unified Theory of Acceptance and Use of Technology (UTAUT) and Technology Organisation Environment (TOE) framework to determine factors that influence or restrict a citizen’s intention to use and adopt technology, specifically broadband, in e-government services as a tool for citizen engagement. The proposed framework aims to overcome barriers to broadband adoption 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper in municipalities, specifically Buffalo City Metropolitan Municipality (BCMM) to enable citizens’ access to e-government services.
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Exploring the psychosocial effects of removing teenagers from their homes to places of safety
- Authors: Boxongo , Sisipho
- Date: 2020
- Subjects: Teenagers
- Language: English
- Type: Thesis , Masters , MSW
- Identifier: http://hdl.handle.net/10353/18073 , vital:42226
- Description: The child welfare system investigate over 2 Million children each year for parental abuse or neglect, yet little is known about the psychosocial effects of removing teenagers from their homes and placing them in the place of safety. Although an abusive family would undoubtedly be harmful to children, removing a child from his or her family can be just as traumatic. Long term outcome are rarely observed, and teenagers placed in the place of safety are likely differ from those not placed. Hence this study took a microscopic scrutiny at the effects of the teenager`s removal from their home environment to a place of safety. In carrying out this research qualitative method of data collection was used. The study outlined the factors that lead to removal of teenagers from their home environment to the place of safety. The study found that some of the teenagers who were removed from their home environment were due to poverty, maltreatment, negligence and child abuse at home. The study also revealed that the placement of the teenagers in the places of safety expose the teenagers to psychological, physical, emotional and behavioural negative experiences. The teenagers that participated in the study mentioned that they are stigmatised by the community and peers at school, some also cited that they have lost contact with their families. It was also found out that; the professionals who participated in the study also too experience some challenges in rendering services to the teenagers as sometimes they don`t get informed about the children`s situation on their arrival in the centre. On the other hand, another professional declared that they are trying by all means to cater for all the needs of the children, but they are failed by the case managers and other stakeholders, such as department of social development who delay the process of obtaining court orders which makes it difficult for the child to be funded and also the process of reunifying the child with the biological family.
- Full Text:
- Authors: Boxongo , Sisipho
- Date: 2020
- Subjects: Teenagers
- Language: English
- Type: Thesis , Masters , MSW
- Identifier: http://hdl.handle.net/10353/18073 , vital:42226
- Description: The child welfare system investigate over 2 Million children each year for parental abuse or neglect, yet little is known about the psychosocial effects of removing teenagers from their homes and placing them in the place of safety. Although an abusive family would undoubtedly be harmful to children, removing a child from his or her family can be just as traumatic. Long term outcome are rarely observed, and teenagers placed in the place of safety are likely differ from those not placed. Hence this study took a microscopic scrutiny at the effects of the teenager`s removal from their home environment to a place of safety. In carrying out this research qualitative method of data collection was used. The study outlined the factors that lead to removal of teenagers from their home environment to the place of safety. The study found that some of the teenagers who were removed from their home environment were due to poverty, maltreatment, negligence and child abuse at home. The study also revealed that the placement of the teenagers in the places of safety expose the teenagers to psychological, physical, emotional and behavioural negative experiences. The teenagers that participated in the study mentioned that they are stigmatised by the community and peers at school, some also cited that they have lost contact with their families. It was also found out that; the professionals who participated in the study also too experience some challenges in rendering services to the teenagers as sometimes they don`t get informed about the children`s situation on their arrival in the centre. On the other hand, another professional declared that they are trying by all means to cater for all the needs of the children, but they are failed by the case managers and other stakeholders, such as department of social development who delay the process of obtaining court orders which makes it difficult for the child to be funded and also the process of reunifying the child with the biological family.
- Full Text:
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