Local economic development and Re-Industrialisation: A case study of Dimbaza
- Mbebe, Dumisani Bakhulule Lennox
- Authors: Mbebe, Dumisani Bakhulule Lennox
- Date: 2022-04
- Subjects: Economic development , Municipal government -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58081 , vital:58548
- Description: The Local Economic Development (LED) and reindustrialisation of Dimbaza is viewed as a wellspring of valuable economic growth. Contemporary LED professionals have been at a loggerheads in dealing with challenges in addressing the core concept of LED and a Re-industrialised environment in bringing economic growth. The LED and reindustrialisation agenda is providing a platform for the participation local inhabitants and value creation in the mainstream of economy. It also poses development questions about the seriousness of economic decisions by those given powers to set the economic direction of the area of Dimbaza. Government policies such as the Eastern Cape provincial growth development plan, Buffalo city integrated development plan and LED strategy are attempts to entrench the concept of localism across Dimbaza and meet the challenge of engaging LED participants to creatively deal with their economic problems. While LED scholars have written a length, there have been limitations when LED is used to enhance reindustrialisation in bringing sustainable economic growth. This study seeks to contribute to the current economic conversations on LED and Reindustrialisation by critically reviewing the available literature while challenging those with decision-making authority and their seriousness in bringing about LED and Reindustrialisation in Dimbaza. Furthermore, the study serves as a diagnostic tool to stimulate further engagement around LED and Reindustrialisation process in relation to its policy impact. The study focused on deductive research method, which aimed at testing the existing theory of knowledge with the aim of creating new theoretical thinking. To understand better LED and Reindustrialisation of Dimbaza as a tool, previously, it has yielded results in addressing unemployment and poverty. The study has employed a qualitative research method within which a systematic reviews of both primary and secondary literature to address unemployment and poverty in Dimbaza. As part of the methodology of the study, thematic content analysis to produce findings has been explores, assuming that it will contribute in bringing meaning and results to the study. , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text: false
- Date Issued: 2022-04
- Authors: Mbebe, Dumisani Bakhulule Lennox
- Date: 2022-04
- Subjects: Economic development , Municipal government -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58081 , vital:58548
- Description: The Local Economic Development (LED) and reindustrialisation of Dimbaza is viewed as a wellspring of valuable economic growth. Contemporary LED professionals have been at a loggerheads in dealing with challenges in addressing the core concept of LED and a Re-industrialised environment in bringing economic growth. The LED and reindustrialisation agenda is providing a platform for the participation local inhabitants and value creation in the mainstream of economy. It also poses development questions about the seriousness of economic decisions by those given powers to set the economic direction of the area of Dimbaza. Government policies such as the Eastern Cape provincial growth development plan, Buffalo city integrated development plan and LED strategy are attempts to entrench the concept of localism across Dimbaza and meet the challenge of engaging LED participants to creatively deal with their economic problems. While LED scholars have written a length, there have been limitations when LED is used to enhance reindustrialisation in bringing sustainable economic growth. This study seeks to contribute to the current economic conversations on LED and Reindustrialisation by critically reviewing the available literature while challenging those with decision-making authority and their seriousness in bringing about LED and Reindustrialisation in Dimbaza. Furthermore, the study serves as a diagnostic tool to stimulate further engagement around LED and Reindustrialisation process in relation to its policy impact. The study focused on deductive research method, which aimed at testing the existing theory of knowledge with the aim of creating new theoretical thinking. To understand better LED and Reindustrialisation of Dimbaza as a tool, previously, it has yielded results in addressing unemployment and poverty. The study has employed a qualitative research method within which a systematic reviews of both primary and secondary literature to address unemployment and poverty in Dimbaza. As part of the methodology of the study, thematic content analysis to produce findings has been explores, assuming that it will contribute in bringing meaning and results to the study. , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text: false
- Date Issued: 2022-04
The implementation of performance monitoring and evaluation systems in a municipal service delivery directorate: a case of NMBM
- Authors: Ngcelwana, Mnikelo Jackson
- Date: 2022-04
- Subjects: Municipal government -- South Africa -- Eastern Cape , Municipal services -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58058 , vital:58522
- Description: This research treatise is investigating whether the implementation of proper performance, monitoring and evaluation systems for projects that are linked to service delivery directorate, such as Infrastructure and Engineering (I&E) in a municipality, will quell or address the service delivery issues by communities that befell the Nelson Mandela Bay Municipality (NMBM). The key question to be responded to in this research treatise is: “Will the proper implementation of performance, monitoring and evaluation systems targeted at the service delivery directorate, relating to service delivery projects, improve performance or address service delivery issues?” This research treatise also recommends approaches or strategies for implementing performance, monitoring, and evaluation systems in a service delivery directorate of a municipality and suggesting the enablers for doing so, understanding fully well the environment within which local government institutions operate in South Africa. When the beneficial and affordable services that are expected to be received by communities are not forthcoming from the municipality, service delivery protests become the order of the day – these could include, for example, burning tyres or targeting the assets of the municipality and blocking accesses to municipal buildings or premises by service providers and or communities. In certain cases, these occurrences could have been avoided if there had been transparency on the side of local government, where communication and participation is encouraged as required in terms of Chapter 4 of the Local Government: Municipal Systems Act (MSA) (32 of 2000). It is hoped that through this research treatise, possible factors affecting the implementation of the proper Performance, Monitoring and Evaluation Systems maybe identified and addressed to enhance service delivery. It will then be for both political and administrative leadership to consider the recommended approaches for implementation. , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text:
- Date Issued: 2022-04
- Authors: Ngcelwana, Mnikelo Jackson
- Date: 2022-04
- Subjects: Municipal government -- South Africa -- Eastern Cape , Municipal services -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58058 , vital:58522
- Description: This research treatise is investigating whether the implementation of proper performance, monitoring and evaluation systems for projects that are linked to service delivery directorate, such as Infrastructure and Engineering (I&E) in a municipality, will quell or address the service delivery issues by communities that befell the Nelson Mandela Bay Municipality (NMBM). The key question to be responded to in this research treatise is: “Will the proper implementation of performance, monitoring and evaluation systems targeted at the service delivery directorate, relating to service delivery projects, improve performance or address service delivery issues?” This research treatise also recommends approaches or strategies for implementing performance, monitoring, and evaluation systems in a service delivery directorate of a municipality and suggesting the enablers for doing so, understanding fully well the environment within which local government institutions operate in South Africa. When the beneficial and affordable services that are expected to be received by communities are not forthcoming from the municipality, service delivery protests become the order of the day – these could include, for example, burning tyres or targeting the assets of the municipality and blocking accesses to municipal buildings or premises by service providers and or communities. In certain cases, these occurrences could have been avoided if there had been transparency on the side of local government, where communication and participation is encouraged as required in terms of Chapter 4 of the Local Government: Municipal Systems Act (MSA) (32 of 2000). It is hoped that through this research treatise, possible factors affecting the implementation of the proper Performance, Monitoring and Evaluation Systems maybe identified and addressed to enhance service delivery. It will then be for both political and administrative leadership to consider the recommended approaches for implementation. , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text:
- Date Issued: 2022-04
An analysis of employee retention : a study of selected local municipalities in the Sarah Baartman District Municipality
- Authors: Maholo, Lisa
- Date: 2021-04
- Subjects: Municipal government -- South Africa -- Eastern Cape , Employee retention -- South Africa -- Eastern Cape , Labor turnover -- South Africa -- Eastern Cape , Municipal officials and employees -- Job satisfaction , Career development -- South Africa -- Eastern Cape , Personnel management -- South Africa -- Eastern Cape , Municipal officials and employees -- Salaries, etc. -- South Africa -- Eastern Cape , Affiliation (Psychology)
- Language: English
- Type: thesis , text , Masters , MCom
- Identifier: http://hdl.handle.net/10962/177349 , vital:42813
- Description: The success of municipalities largely depends on the quality (skills, knowledge and experience) of individuals employed at those institutions. As key role players in the delivery of services, municipalities struggle to retain a high calibre of employees who essentially form the backbone of the public sector due to their skills, knowledge and experiences. There is a need for municipalities to create and foster an environment that encourages existing employees to remain employed. This study adopted an interpretivist research paradigm, given the study’s primary aim of gaining an in-depth understanding of employee retention as experienced by employees in the selected municipalities, together with the key influencing factors of employee retention. The qualitative research approach used a case study methodology within the Sarah Baartman District Municipality, with two category B3 and B4 municipalities selected for the study. The retention factors framework for existing employees by Munsamy and Bosch-Venter (2009) was used as the supporting theoretical structure. Respondents were selected through purposive sampling, and 16 in-depth semi-structured interviews were used to collect qualitative data. Through various content analysis techniques employed, this study identified seven employee retention factors (affiliation, career, work content, direct financial factors, external forces, work–life balance and indirect financial factors) with their associated themes. Affiliation, career and work content were identified as the three key factors which influence employee retention. Management style (relationship and interaction between employees and manager), organisational commitment and work environment were the main themes giving meaning to the affiliation factor. Training, personal growth and advancement emerged as themes related to the career factor. The work content factor was defined in terms of meaningfulness, challenges and autonomy themes. Direct and indirect financial factors, external forces, and work–life balance also emerged as factors that play a role in the retention of employees within a municipal context. Base salary and incentives were the associated themes underlying the direct financial factor. However, base salary has short-term effects on retention. Political climate and organisational reputation, municipal category and organisational structure were interrelated external forces. Flexible work arrangements, access to family, and childcare facilities give meaning to the work–life balance, while the only indirect financial factor to arise was benefits. Although some of the retention factors are clearly more influential than others, key employees attach most importance to a combination of employee retention factors that cater to their holistic needs and desires and generational differences. Therefore, the recommendations need to be implemented simultaneously. Having managers who engage employees in decisions-making and offer guidance and support, together with work environments where the physical and behavioural aspects are attended to, encourages employees to feel valued and appreciated. Municipalities should effectively communicate their mandate of ensuring adequate service delivery, which will allow employees to align their personal values to municipal objectives. Offering on-the-job training, access to career developmental programmes, evaluating job characteristics to include challenging and stimulating work and additional incentives as financial support will foster a conducive working environment for employees. Overall, municipalities face unique challenges depending on a variety of external elements such as political influence and climate. They operate in a challenging environment where they are also accountable to the community. Ultimately, municipalities must create and develop ways to acknowledge, develop and retain key employees in order to adequately deliver services. , Thesis (MCom) -- Faculty of Commerce, Management, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Maholo, Lisa
- Date: 2021-04
- Subjects: Municipal government -- South Africa -- Eastern Cape , Employee retention -- South Africa -- Eastern Cape , Labor turnover -- South Africa -- Eastern Cape , Municipal officials and employees -- Job satisfaction , Career development -- South Africa -- Eastern Cape , Personnel management -- South Africa -- Eastern Cape , Municipal officials and employees -- Salaries, etc. -- South Africa -- Eastern Cape , Affiliation (Psychology)
- Language: English
- Type: thesis , text , Masters , MCom
- Identifier: http://hdl.handle.net/10962/177349 , vital:42813
- Description: The success of municipalities largely depends on the quality (skills, knowledge and experience) of individuals employed at those institutions. As key role players in the delivery of services, municipalities struggle to retain a high calibre of employees who essentially form the backbone of the public sector due to their skills, knowledge and experiences. There is a need for municipalities to create and foster an environment that encourages existing employees to remain employed. This study adopted an interpretivist research paradigm, given the study’s primary aim of gaining an in-depth understanding of employee retention as experienced by employees in the selected municipalities, together with the key influencing factors of employee retention. The qualitative research approach used a case study methodology within the Sarah Baartman District Municipality, with two category B3 and B4 municipalities selected for the study. The retention factors framework for existing employees by Munsamy and Bosch-Venter (2009) was used as the supporting theoretical structure. Respondents were selected through purposive sampling, and 16 in-depth semi-structured interviews were used to collect qualitative data. Through various content analysis techniques employed, this study identified seven employee retention factors (affiliation, career, work content, direct financial factors, external forces, work–life balance and indirect financial factors) with their associated themes. Affiliation, career and work content were identified as the three key factors which influence employee retention. Management style (relationship and interaction between employees and manager), organisational commitment and work environment were the main themes giving meaning to the affiliation factor. Training, personal growth and advancement emerged as themes related to the career factor. The work content factor was defined in terms of meaningfulness, challenges and autonomy themes. Direct and indirect financial factors, external forces, and work–life balance also emerged as factors that play a role in the retention of employees within a municipal context. Base salary and incentives were the associated themes underlying the direct financial factor. However, base salary has short-term effects on retention. Political climate and organisational reputation, municipal category and organisational structure were interrelated external forces. Flexible work arrangements, access to family, and childcare facilities give meaning to the work–life balance, while the only indirect financial factor to arise was benefits. Although some of the retention factors are clearly more influential than others, key employees attach most importance to a combination of employee retention factors that cater to their holistic needs and desires and generational differences. Therefore, the recommendations need to be implemented simultaneously. Having managers who engage employees in decisions-making and offer guidance and support, together with work environments where the physical and behavioural aspects are attended to, encourages employees to feel valued and appreciated. Municipalities should effectively communicate their mandate of ensuring adequate service delivery, which will allow employees to align their personal values to municipal objectives. Offering on-the-job training, access to career developmental programmes, evaluating job characteristics to include challenging and stimulating work and additional incentives as financial support will foster a conducive working environment for employees. Overall, municipalities face unique challenges depending on a variety of external elements such as political influence and climate. They operate in a challenging environment where they are also accountable to the community. Ultimately, municipalities must create and develop ways to acknowledge, develop and retain key employees in order to adequately deliver services. , Thesis (MCom) -- Faculty of Commerce, Management, 2021
- Full Text:
- Date Issued: 2021-04
Customer perceptions on Customer Relationship Management (CRM) and its possible influence on Revenue Management (RM) at a selected water board in South Africa
- Authors: Manyonganise, Joshua Anesu
- Date: 2021-04
- Subjects: Customer relations -- Management , Revenue management -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Water-supply -- South Africa -- Eastern Cape , Amatola Water (Utility) , South Africa. National Water Act, 1998
- Language: English
- Type: thesis , text , Masters , MCom
- Identifier: http://hdl.handle.net/10962/177214 , vital:42800
- Description: The primary activity of water boards is to provide water services (bulk portable, and bulk wastewater) to other water services institutions within its respective service areas. They may perform other activities under conditions set out in the Water Services Act of 1997. Water boards’ revenues come from the municipalities they deliver services to. Not all municipalities have been paying for the services delivered to them, which led to the aim of this study being to gauge the perceptions of Water Board X and Water Board X’s customers of selected Customer Relationship Management (CRM) factors (service quality, customer involvement, customer value, information technology, and management commitment) that may possibly influence Revenue Management (RM). This could possibly assist Water Board X in the future to improve its revenue and debt collection. This thesis employed an interpretivist qualitative research methodology to explore its research aims and objectives. Open-ended semi-structured interviews were conducted with thirteen participants from Water Board X and four municipalities which Water Board X provides services. The data collected from the interviews were analysed manually through thematic analysis. The outcome of the interviews noted that an organisation that delivered high levels of service quality to its customers, could possibly improve its RM as the customers are of the opinion that their needs and requirements have been met and would be willing to pay for the services rendered. It was furthermore found that an organisation that involves its customers could possibly improve its RM as the organisation constantly communicates with its customers during, for example, the different stages of a project to ensure that the organisation does not deliver a project that does not meet the customers’ requirements at the end of the project life cycle. In addition the use of information technology played a pivotal in an organisation as the use of information technology assisted to develop effective methods in customer relationship management such as, data management, improving communication within the organisation, and with the customers, and the decision making. Furthermore, this study suggested the importance for an organisation to add value to the services that they deliver and for an organisation’s management to be committed to ensure that their customers’ expectations and requirements are met. The findings of the study suggest that CRM factors (service quality, customer involvement, customer value, information technology, and management commitment) could influence RM, and it is suggested that Water Board X adopts CRM strategies accordingly to improve its RM. Some of these strategies include adopting a coherent and sustainable revenue strategy through the use of appropriate tariff structures that are simple, equitable, affordable, financially sustainable, and transparent for all; showing commitment by prioritising water loss management and by properly auditing water supplies and water treatment revenue while increasing efficiency in supply and revenue recovery as this allowed Water Board X to better serve its customers, improve its financial standing, and allocate funding for water infrastructure upgrades and to adopt technologies that are on the market as these technologies can detect leakages, manage payments, control water flow and transmit data. , Thesis (MCom) -- Faculty of Commerce, Department of Management, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Manyonganise, Joshua Anesu
- Date: 2021-04
- Subjects: Customer relations -- Management , Revenue management -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Water-supply -- South Africa -- Eastern Cape , Amatola Water (Utility) , South Africa. National Water Act, 1998
- Language: English
- Type: thesis , text , Masters , MCom
- Identifier: http://hdl.handle.net/10962/177214 , vital:42800
- Description: The primary activity of water boards is to provide water services (bulk portable, and bulk wastewater) to other water services institutions within its respective service areas. They may perform other activities under conditions set out in the Water Services Act of 1997. Water boards’ revenues come from the municipalities they deliver services to. Not all municipalities have been paying for the services delivered to them, which led to the aim of this study being to gauge the perceptions of Water Board X and Water Board X’s customers of selected Customer Relationship Management (CRM) factors (service quality, customer involvement, customer value, information technology, and management commitment) that may possibly influence Revenue Management (RM). This could possibly assist Water Board X in the future to improve its revenue and debt collection. This thesis employed an interpretivist qualitative research methodology to explore its research aims and objectives. Open-ended semi-structured interviews were conducted with thirteen participants from Water Board X and four municipalities which Water Board X provides services. The data collected from the interviews were analysed manually through thematic analysis. The outcome of the interviews noted that an organisation that delivered high levels of service quality to its customers, could possibly improve its RM as the customers are of the opinion that their needs and requirements have been met and would be willing to pay for the services rendered. It was furthermore found that an organisation that involves its customers could possibly improve its RM as the organisation constantly communicates with its customers during, for example, the different stages of a project to ensure that the organisation does not deliver a project that does not meet the customers’ requirements at the end of the project life cycle. In addition the use of information technology played a pivotal in an organisation as the use of information technology assisted to develop effective methods in customer relationship management such as, data management, improving communication within the organisation, and with the customers, and the decision making. Furthermore, this study suggested the importance for an organisation to add value to the services that they deliver and for an organisation’s management to be committed to ensure that their customers’ expectations and requirements are met. The findings of the study suggest that CRM factors (service quality, customer involvement, customer value, information technology, and management commitment) could influence RM, and it is suggested that Water Board X adopts CRM strategies accordingly to improve its RM. Some of these strategies include adopting a coherent and sustainable revenue strategy through the use of appropriate tariff structures that are simple, equitable, affordable, financially sustainable, and transparent for all; showing commitment by prioritising water loss management and by properly auditing water supplies and water treatment revenue while increasing efficiency in supply and revenue recovery as this allowed Water Board X to better serve its customers, improve its financial standing, and allocate funding for water infrastructure upgrades and to adopt technologies that are on the market as these technologies can detect leakages, manage payments, control water flow and transmit data. , Thesis (MCom) -- Faculty of Commerce, Department of Management, 2021
- Full Text:
- Date Issued: 2021-04
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