The mediating role of job autonomy on mobile technology usage, work engagement and emotional exhaustion amongst a sample of public service employees in Bhisho
- Authors: Mkabile, Siphesihle
- Date: 2019
- Subjects: Mobile communication systems Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13748 , vital:39707
- Description: Orientation: The constant subjective criticism by the public for poor and or a total lack of service delivery by government departments in terms of meeting requirements and standards and the non-performance seem to rest with the public employees. In government, work engagement leads to the satisfaction of the citizens or clients, which in turn leads to the citizens trusting and having confidence in public organisations. Research purpose: This study aimed at examining the mediating role of job autonomy between mobile technology usage, work engagement and emotional exhaustion amongst public service employees in Bhisho. Motivation for the study: There is growth in the usage of mobile technology in Africa. However, the effects of mobile devices on the working environment are still unclear. A research gap exists on the effects of mobile technology on employee outcomes such as work engagement and emotional exhaustion. Research approach/design and method: This study used a quantitative approach, with a descriptive and explanatory research design. Analyses were conducted by SPSS 23 and Amos 22 on a sample of 165 public service employees. Main findings: The results show that mobile technology usage improved work engagement of the employees through their job autonomy. Mobile technology usage did not have any significant effect on the employees’ emotional exhaustion and work engagement. Practical/managerial implications: The findings from this study imply that mobile technology can result in positive psychological experiences for employees and present some managerial implications for boundary conditions. Contribution/value-add: This study contributes to the literature on mobile technology usage, work engagement, emotional exhaustion and job auto
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- Authors: Mkabile, Siphesihle
- Date: 2019
- Subjects: Mobile communication systems Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13748 , vital:39707
- Description: Orientation: The constant subjective criticism by the public for poor and or a total lack of service delivery by government departments in terms of meeting requirements and standards and the non-performance seem to rest with the public employees. In government, work engagement leads to the satisfaction of the citizens or clients, which in turn leads to the citizens trusting and having confidence in public organisations. Research purpose: This study aimed at examining the mediating role of job autonomy between mobile technology usage, work engagement and emotional exhaustion amongst public service employees in Bhisho. Motivation for the study: There is growth in the usage of mobile technology in Africa. However, the effects of mobile devices on the working environment are still unclear. A research gap exists on the effects of mobile technology on employee outcomes such as work engagement and emotional exhaustion. Research approach/design and method: This study used a quantitative approach, with a descriptive and explanatory research design. Analyses were conducted by SPSS 23 and Amos 22 on a sample of 165 public service employees. Main findings: The results show that mobile technology usage improved work engagement of the employees through their job autonomy. Mobile technology usage did not have any significant effect on the employees’ emotional exhaustion and work engagement. Practical/managerial implications: The findings from this study imply that mobile technology can result in positive psychological experiences for employees and present some managerial implications for boundary conditions. Contribution/value-add: This study contributes to the literature on mobile technology usage, work engagement, emotional exhaustion and job auto
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The influence of technology factors on turnover intentions amongst a sample of government employees in the Eastern Cape, South Africa
- Authors: Mahlasela, Samkelisiwe
- Date: 2018
- Subjects: Work -- Technological innovations
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13535 , vital:39677
- Description: Orientation: Technology affects organisations both positively and negatively and in some instances technology factors can result in turnover intentions for certain employees of organisations. Research purpose: The main objective of the study was to investigate how technology-based job autonomy, technology-based job overload and technologybased job monitoring impact turnover intentions of employees. Motivation of the study: Exploring and understanding the relationship between technology factors and turnover intention amongst government employees to determine whether these factors affect government as much as they affect the private sector. Research design, approach and method: This research used a quantitative research approach. It drew a convenience sample of 182 employees (N= 182) from the South African Government. Main findings: The three main findings of the study were: Technology-based job autonomy was positively related to turnover intention. Technology-based job overload was found to be positively related to turnover intention. Finally, technology-based monitoring was found to be positively related to turnover intention. Practical/managerial implications: If organisations do not address the issue of monitoring and overload they are likely to experience many turnover intentions amongst the employees. Furthermore, the organisations with less autonomy are likely to lose their employees which means they will lose the resources that have been serving the organisation for a long time. This will also contribute to the organisation losing many funds as they would constantly have to train new employees. Contribution/value-add: The research adds value to the knowledge about the effects of technology factors on turnover intention by pointing out the reasons that lead to turnover intention.
- Full Text:
- Authors: Mahlasela, Samkelisiwe
- Date: 2018
- Subjects: Work -- Technological innovations
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13535 , vital:39677
- Description: Orientation: Technology affects organisations both positively and negatively and in some instances technology factors can result in turnover intentions for certain employees of organisations. Research purpose: The main objective of the study was to investigate how technology-based job autonomy, technology-based job overload and technologybased job monitoring impact turnover intentions of employees. Motivation of the study: Exploring and understanding the relationship between technology factors and turnover intention amongst government employees to determine whether these factors affect government as much as they affect the private sector. Research design, approach and method: This research used a quantitative research approach. It drew a convenience sample of 182 employees (N= 182) from the South African Government. Main findings: The three main findings of the study were: Technology-based job autonomy was positively related to turnover intention. Technology-based job overload was found to be positively related to turnover intention. Finally, technology-based monitoring was found to be positively related to turnover intention. Practical/managerial implications: If organisations do not address the issue of monitoring and overload they are likely to experience many turnover intentions amongst the employees. Furthermore, the organisations with less autonomy are likely to lose their employees which means they will lose the resources that have been serving the organisation for a long time. This will also contribute to the organisation losing many funds as they would constantly have to train new employees. Contribution/value-add: The research adds value to the knowledge about the effects of technology factors on turnover intention by pointing out the reasons that lead to turnover intention.
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