Factors that contribute to an optimal omnichannel retail experience: A South African perspective
- Authors: Hopa, Tandazile
- Date: 2023-04
- Subjects: Business planning , Consumer satisfaction
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/61339 , vital:70374
- Description: The increase in the number of channels driven by technology trajectory over the years have led to a change in customer behaviour. Customers move around different retailer platforms during a single purchase; even so customers still expect a superior and seamless customer experience while navigating these channels. The present study built on studies conducted in countries such as China, Spain, India, United Kingdom amongst others to determine if the learnings from these countries can be applied in the South African context. This study used an interpretivist phenomenological approach and interviewed a qualitative sample of participants to gain insights on their experiences while shopping in these retailers. This study will assist Information Technology managers with prioritisation of their technology roadmaps. This study will also contribute to computer science studies because programmers will have a context of a customer’s perspective when developing omnichannel solutions. Lastly, the study can be used by governments and policy makers in developing national strategic plans relating to shared economy because the study highlights the need to omnichannel retailing in remote areas. The findings from the research were summarised into five themes customer experience, convenience, product, support, and security. The optimal South African omnichannel retail experience is one that allows the customer to seamlessly move across channels by integrating the retailing mix elements of product, place, promotion, price. To achieve this experience, retailers must integrate the customer’s profile information and ensure that the customer’s payment details are secure and are able to seamlessly login in all the retailer platforms. Contrary to the researcher’s expectations, South African customers do not expect an omnichannel support. They expect to keep online support separate from in-store support. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2023
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- Date Issued: 2023-04
Understanding of business strategy at different levels of the organisation
- Authors: Ncuthushe, Mboneleli
- Date: 2022-12
- Subjects: Business planning , Organisation
- Language: English
- Type: Master's theses , Thesis
- Identifier: http://hdl.handle.net/10948/60122 , vital:63097
- Description: The purpose of this study was to investigate the factors that affect understanding of business strategy at different levels of the organisation. The investigation was done by looking at relationship between the business strategy (as a dependant variable) and the organisational structure, the employee level or position, skills, experience and education (as independent variables). These factors were investigated through the analysis of literature and empirical study. The results of this analysis were recorded through the last two chapters (chapter four and five). As in most organisations, there is sometimes different interpretations of business strategy by employees at different levels (or sometimes across) of the organisational structure. This study does not just seek to add value in the literature but also to equip managers tasked with enrolling out business strategies. The basis of the study emanates from corporate failures associated with the business strategies and the failure of implementation and this is discussed further in chapter one with reference to specific sources. The empirical study that was conducted attracted a good response, as there was more than 100 percent response rate, through the use of latest technology and social media. The main conclusions, managerial implications and theoretical framework that came through from the study, are clearly stated in the last chapter, chapter five and can help managers that formulate or implement to business strategies, to ensure that there is great understanding within their workplaces. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2022
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- Date Issued: 2022-12
An exploratory study of King IV™: The effect of Principle Four and its practices in achieving good performance by selected JSE-listed companies
- Authors: Rohlandt, John
- Date: 2022-10-14
- Subjects: Corporate governance South Africa , Organizational performance , value creation , Business planning , Social responsibility of business South Africa
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/403047 , vital:69917
- Description: The research conducted for the dissertation entitled “An exploratory study of King IVTM: The effect of principle four and its practices in achieving good performance by selected JSE-listed companies”, aimed to determine whether principle four, namely the creation of value, and the application by an organisation of the recommended practices as set out in King IVTM, contribute to the achievement of good performance. The research outlined the background to the research by describing the history of the development of corporate governance internationally and in South Africa, dating back to 1932 and culminating with the King IV™ report. It described the problem statement, defined the aims and objectives of the study, and demonstrated that the significance of the study lies in its exploration of the relationship between the King IV™ practices and good performance. The research also provided a review of the related literature, describing the theoretical background for the research, which includes the conceptual framework and propositions of the research. The research was situated in the post-positivist paradigm, the methodology was qualitative, and the method adopted was a theory-based evaluation, based on a deductive thematic analysis with pattern matching. From a detailed reading of the integrated reports and the King IVTM compliance registers of the fifteen selected listed companies for the years 2017 to 2019, hits and misses in relation to the six capitals and the eight associated practices were recorded. From this, the resulting descriptive statistics were calculated and set out in the form of tables, and a regression analysis was used to support the findings. The research revealed, based on the descriptive statistics data that there is a moderate relationship between good performance and the application of the eight practices set out in King IVTM, that contribute to the achievement of good performance. It was, therefore, concluded that the adoption of corporate governance principles and practices has an effect on performance, although it may not be significant. It is also concluded that the application of the practices in terms of principle four as set out in King IVTM is achieving its intended outcome - the creation of value. The research also concluded that good performance constitutes more than just a company performing financially and that all companies need to comply with the requirements of King IVTM, as the Code is designed to guide organisations in achieving good corporate governance. Governance principles and practices should be adopted in a way that does not unduly constrain them and is appropriate to a company’s particular circumstances. Complying with corporate governance principles and implementing the recommended practices might not guarantee positive outcomes (good performance), but it will guide the board of directors in the pursuit of ethical and effective leadership, and that of sustainable development in order to meet the needs of all stakeholders. , Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 2022
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- Date Issued: 2022-10-14
Perceptions regarding shared value within the South African mining industry
- Authors: Khubana, Talifhani
- Date: 2021-04
- Subjects: Automation , Business planning , Gold mines and mining -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/51710 , vital:43365
- Description: Mining has been a key driver of socioeconomic change, economic growth and environmental impact for decades. However, the industry’s volatility and its negative social and environmental effects are sources of concern. In this context, the study investigated the stakeholders’ perceptions of Shared Value (SV) within the mining industry of South Africa. This included establishing antecedents and outcomes of SV within the South African mining industry. The study also aimed to fill the research gap and contribute to the existing body of knowledge regarding the mining industry and SV in South Africa. The comprehensive literature review in this study included discussion on the overview of the South African mining industry, theories related to SV, theoretical perspectives on SV, and the experiential studies supporting the study’s hypothetical model. The empirical investigation conducted by means of a survey was undertaken under the unprecedented conditions of COVID-19 pandemic. The primary data was statistically examined in six phases: exploratory factor analysis (EFA); Cronbach’s alpha; descriptive statistics; Pearson’s product correlation; and regression analysis. The ANOVA was also conducted to determine the influence of demographic factors on SV perceptions. The empirical results confirmed that automation and innovation (through three pillars, namely, innovation for value chain inclusivity, automation and business model innovation, infrastructure development) and employment conditions are the antecedents of SV. The study illustrated three approaches of SV: reconceiving the product/service and markets, reimagining value chain productivity and development of the enabling environment. Furthermore, the study revealed competitive advantage and sustainability performance as the outcomes of SV. This study makes a notable contribution throughout management and strategy practices as it provides insightful guidelines for stakeholders to understand how to adapt and enforce SV strategies, while empirical results could also be utilised by the government as a guide to formulate policies and strategies relating to the mining industry. , Thesis (DPhil) -- Faculty of Business and Economic Sciences, Business Management, 2021
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- Date Issued: 2021-04
Companies creating shared value through their business models
- Authors: Ncemane, Bonakele
- Date: 2019
- Subjects: Business planning , Strategic planning Social responsibility of business Capitalism -- Moral and ethical aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42935 , vital:36712
- Description: The subject of this treatise was the construct “Creating Shared Value”. The purpose was to explore the business models companies use to create shared value. The study was based on the life insurance industry. The study employed a qualitative paradigm and four Cases were content analysed. It was found that business models used by the insurance industry increase quality of life and thereby increasing social value; further these business models increases economic value for business through the reduction of insurance costs . This mutual and simultaneous creation of economic value and social value is the underlying principle of the Shared Value Construct. Secondly it was found that business models used by the life insurance companies selected for the study manifested hybrid business models with features of both inclusive and social business models components. Practical implications – Policy makers should consider providing universal coverage based on the emerging hybrid business model as an alternative to National Health Insurance business model that is aimed at compulsory membership of citizens to a medical aids. These model enhance early detection of disease’s which promotes better health management and prevention, literature review correlated this with better productivity, less insurance claims and general wellbeing of the citizens.
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- Date Issued: 2019
Developing a business model for growth in social enterprise : a case study of a hybrid organisation
- Authors: Olivier, Grant Jerome
- Date: 2013
- Subjects: Social entrepreneurship , Business planning , Free enterprise -- Social aspects , Small business -- Growth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8854 , http://hdl.handle.net/10948/d1020137
- Description: The Intshona Group of Companies operates in South Africa as a hybrid agribusiness combining entrepreneurial principles with a philosophy of social upliftment in Africa. This research views Intshona through the lens of social entrepreneurship theory, a hybrid research field with a dominant theme being the need for growth and scaling of impact, but which is seen as fragmented, containing ambiguities and lagging practice. In this research, a case study of Intshona is developed based on questionnaires and interviews with the organisation’s management, a concerned NGO, social beneficiaries as well as employees. The result is a two-way flow of knowledge integrating elements of existing social enterprise theory with Intshona’s business practices, building on a generic model of entrepreneurship and culminating in a business model for growth in a social enterprise. The research delivers strategic directives for Intshona for its future growth, presents a case study for addition to the body of knowledge on social entrepreneurship and concludes with suggestions for further research to continue developing theory.
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- Date Issued: 2013
Online marketing of commercial and industrial properties and services in a small business
- Authors: Jansen van Rensburg, Charmaine
- Date: 2013
- Subjects: Internet marketing , Real estate management -- South Africa -- Marketing , Online information services -- Marketing , Business planning
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9328 , http://hdl.handle.net/10948/d1020988
- Description: In view of the factors influencing and the steps in the design of a Website, building a successful Website will vary from business to business. This study investigates what is required from a small commercial and industrial property and services business to take their business online and create an effective Website. The environment of the property market reflected the role that government plays in the property industry and also the role of the private sector. Marketing in the real estate context indicated that if real estate agents have access to the right type of information, not only can they add value to their own organizations, but they can also capitalize on the same information to create added value for their clients. The elements of the marketing management process include four steps, namely to gather information, to set marketing goals and plan strategy, to organize and implement marketing strategy and to control the marketing activities. Marketing in the online environment showed that the Marketing Mix includes personalisation, privacy, customer services, community, site, security and sales promotion. The principles of online marketing revealed the important role of the customer and customer relationships. An investigation into the difference between e-commerce and online marketing made it clear that online marketing is one component of e-commerce. This study critically analysed the available literature in order to suggest a proposed framework of what should be included in the Website of a small commercial and industrial property and services business. In order to successfully research online marketing of commercial and industrial properties and services in a small business, a basic but thorough understanding of online marketing principles and Website content are important. In this study a qualitative research approach was followed where secondary sources were critically evaluated to design the required framework. Thereafter three Websites of marketing of commercial and industrial properties and services were content analysed to see whether anything else should be added to the framework. This would assist in taking a small business in commercial and industrial properties and services online. The framework suggests that the Website homepage content should include: Business overview/information Products/services What’s new Search Employment opportunities Interactive feedback Customer service/ assistance Index/directory Financial facts Links to other sites Online business services/utilities Guest book Frequently Asked Questions Messages from CEO A purposeful sample of three Websites was then content analysed so as to provide the information necessary to reach the objectives of the study. The following Websites were included in the content analysis: Broll, which operates as a national agency with international associations. The firm renders services (Estate Agency) and does not own property. Bruce McWilliams Industries Pty Ltd is operative in Port Elizabeth, Uitenhage and surrounds. It is a family business that owns property, which it develops and markets itself. Seeff is a national agency. It renders services (estate agency) and does not own property. Lastly, a narrative of a small commercial and industrial property and services business was created by means of document analysis of a specific business. The researcher was allowed to study the documents and diaries of the business in order to provide a narrative for this business. This narrative can be used as part of the envisaged Website for the business.
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- Date Issued: 2013
An ERP system implementation framework for management accountants in the water industry
- Authors: Mudau, Thanyani Norman
- Date: 2012
- Subjects: Management information systems , Enterprise resource planning , Business planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10487 , http://hdl.handle.net/10948/d1018921
- Description: Organisations are seeking for an opportunity to reduce costs while they increase service delivery to their customers. In order to remain in business, companies must have proper strategies in place to reduce costs while they still deliver the same standard of service. In order to remain competitive, companies have implemented Information Communication Technology (ICT). The implementation of ICT was done to assist organisations to improve efficiency in their production processes. To achieve these objectives, companies implemented Enterprise Resource Planning (ERP) systems. Some companies that have implemented an ERP system, however, are faced with the challenge of not fully realising the full benefits of implementing the ERP system. The Water Industry is faced with a challenge of ensuring that it manages the water value chain effectively through the use of an ERP system. The industry is also experiencing difficult times in ensuring that the business is run in a sustainable manner to manage the infrastructure assets. This has resulted in the importance of internal reporting within the Water Industry to assist management to monitor performance and take informed decisions. The implementation of an ERP system has affected all the roles in the Water Industry, especially the role of management accountants who are involved with internal reporting. Management accountants are experiencing challenges during and after the implementation of an ERP system, especially with the effective and efficient reporting of information. This study investigated the challenges that management accountants encountered after the implementation of an ERP system in the Water Industry in South Africa. The research consists of a preliminary study to identify challenges that management accountants encounter during and after the implementation of ERP system in the Water Industry. A literature review on the role of management accountants combined with the ERP system applications and framework are investigated and an ERP system implementation framework for the Water Industry is proposed. The proposed framework is evaluated and recommendations are made to those involved with the water industry that are considering upgrading or implementing an ERP system.
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- Date Issued: 2012
The development of best practice guidelines that will assist small businesses planning
- Authors: Kemp, John Morne
- Date: 2009
- Subjects: Small business-- Finance , New business enterprises -- Finance , New business enterprises -- Planning , Business planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8799 , http://hdl.handle.net/10948/d1016153
- Description: The research problem addressed in this study was to provide a planning guideline for Small, Medium and Micro Enterprises (SMME’s) to assist them to plan more effectively and be sustainable in their businesses. A guideline for planning is needed, as planning is one of the most difficult activities a business owner needs to undertake. Yet it is essential to do because, before taking action, you must know where you are going and how to get there. Well-developed plans can assist the business owner to interest banks and/or investors to invest in the business, guide the owner in operating the business, give direction to and motivate employees, and provide an environment to attract customers and prospective employees. To become an effective business owner, one must look ahead. Planning, which is the process of setting objectives and devising actions to achieve those objectives are imperative to be sustainable in business. The findings of the literature survey clearly highlights the reasons why a business owner needs to plan and provide a guideline how to plan. It was found in the empirical study that Standard Bank rate the SMME market as a very valuable part of their business. The SMME market has a benefit to various departments within the bank, not only the SMME business market. The empirical study also found that not every entrepreneur that holds a business plan is successful. Many reasons for this exist. One aspect that was identified, is that the wrong idea was implemented. The empirical study revealed that in all respondents agreed that planning forms an integral part of the entrepreneurs business. The empirical study found that a business plan will assist the entrepreneur to be sustainable in their business, only if a thorough feasibility study was conducted. The respondents agreed that the feasibility study, will either support or contradict the assumptions made in the business plan, this will assist the entrepreneur to decide to either continue or end the business activity. It was found that the entrepreneur, with especially a financial expert should be involved when a business planning is undertaken. Other experts in the various business arenas should also be requested to assist with the setting up of the business plan.
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- Date Issued: 2009
The development of a business model for a non-profit organisation in Port Elizabeth : a case study
- Authors: Inman, Lydia Alice Annabel
- Date: 2004
- Subjects: Nonprofit organizations -- Planning , Business planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10868 , http://hdl.handle.net/10948/216 , Nonprofit organizations -- Planning , Business planning
- Description: Non-profit organisations are a niche sector of the service industry, which is increasing worldwide. This entails more competition for funding and a need for such organisations to adopt a management approach that is more akin to business, in order that the organisation will operate as effectively and efficiently as possible. Unlike business whose goal is to be profitable, the aim of non-profit organisations is to render a service to the community. Therefore, incorporating business principles into the management of the organisation is often in conflict with its aims. Furthermore, while the organisation’s donors want sound management, they want funding to be used for the recipients of the service and not for administration and salaries that help to ensure good governance. This study involved one such non-profit organisation that has been compelled to conform to management criteria as prescribed by the South African, Department of Social Development, in order to continue receiving the annual subsidies for salaries and running costs. This has meant various adjustments to the organisation’s operations including increased administration, the completion of an annual business plan and a change in emphasis to the service delivery. Through increased communication, the interviewees achieved greater consensus as to what business features were important for the effective management of the organisation. In addition, the development of a business model for a non-profit organisation was viewed as relevant, as it could assist in showing the stakeholders how the organisation operates. This would be particularly appropriate to its donors from business, who themselves use and understand such models and would see this development as a further move towards managing the organisation according to business principles.
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- Date Issued: 2004