The need for conflict management in organisations (a health insurance company, Port Elizabeth)
- Authors: Ajam, Razaana
- Date: 2016
- Subjects: Conflict management , Organizational change -- South Africa -- Eastern Cape , Organizational behavior -- South Africa -- Eastern Cape , Interpersonal relations
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/3852 , vital:20469
- Description: Conflict is evident in many spheres of life, however this study concentrated more specifically on conflict relating to organisations. Organisational conflict is seen “as any social collectivity, organisations such as private sector companies, government departments, schools and universities, non-governmental organisations, and political parties all experience internal conflict in varying degrees” (Bradshaw, 2008: 22). Each individual coming into a workplace has created his or her own set of challenges especially in the brutal arena of business. Conflict has destructive and productive qualities that can diminish or elevate processes within an organization (Stone, 1999). If it is not harnessed properly or dealt with in the correct manner, it can damage the reputation of a business; resulting in its downfall and this in turn contaminates and affects peripheral businesses associated with the organisation downstream. This study explored the following key aspects: Background of organisational conflict and its management; Background of the organization; Whether these two areas mentioned above can work together to create a cost effective and efficient outcome when dealing with conflict. The research adopted a mixed method approach with predominant focus on qualitative research methodology. The main focus of this study was conflict management within organisations and to probe and determine whether companies see the need to employ the field of conflict management as a strategy in times of fluctuating dispositions. It is evident that the organisation may not be fully aware or make use of alternative conflict resolution strategies and that the main causes of conflict can be eliminated such as poor communication, ill-defined job descriptions and objectives and differing of opinions. The need to employ alternative methods of conflict management may be emphasised by looking at the costs that conflict produces and the use of limited vital resources and the loss of human capital.
- Full Text:
- Date Issued: 2016
- Authors: Ajam, Razaana
- Date: 2016
- Subjects: Conflict management , Organizational change -- South Africa -- Eastern Cape , Organizational behavior -- South Africa -- Eastern Cape , Interpersonal relations
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/3852 , vital:20469
- Description: Conflict is evident in many spheres of life, however this study concentrated more specifically on conflict relating to organisations. Organisational conflict is seen “as any social collectivity, organisations such as private sector companies, government departments, schools and universities, non-governmental organisations, and political parties all experience internal conflict in varying degrees” (Bradshaw, 2008: 22). Each individual coming into a workplace has created his or her own set of challenges especially in the brutal arena of business. Conflict has destructive and productive qualities that can diminish or elevate processes within an organization (Stone, 1999). If it is not harnessed properly or dealt with in the correct manner, it can damage the reputation of a business; resulting in its downfall and this in turn contaminates and affects peripheral businesses associated with the organisation downstream. This study explored the following key aspects: Background of organisational conflict and its management; Background of the organization; Whether these two areas mentioned above can work together to create a cost effective and efficient outcome when dealing with conflict. The research adopted a mixed method approach with predominant focus on qualitative research methodology. The main focus of this study was conflict management within organisations and to probe and determine whether companies see the need to employ the field of conflict management as a strategy in times of fluctuating dispositions. It is evident that the organisation may not be fully aware or make use of alternative conflict resolution strategies and that the main causes of conflict can be eliminated such as poor communication, ill-defined job descriptions and objectives and differing of opinions. The need to employ alternative methods of conflict management may be emphasised by looking at the costs that conflict produces and the use of limited vital resources and the loss of human capital.
- Full Text:
- Date Issued: 2016
Coping strategies among female Zimbabwean refugees at the central Methodist church in Johannesburg : a conflict management perspective
- Authors: Bjorknes, Guro Lauvland
- Date: 2011
- Subjects: Central Methodist Church Refugee Community , Church work with refugees , Conflict management , Interpersonal relations
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8188 , http://hdl.handle.net/10948/1424 , Central Methodist Church Refugee Community , Church work with refugees , Conflict management , Interpersonal relations
- Description: This treatise represents an investigation into the coping strategies of female Zimbabwean refugees at the Central Methodist Church (CMC) in Johannesburg. The CMC in Johannesburg includes a non-profit organisation called Ray of Hope that has functioned as a provider of accommodation and emergency refuge at the church since 1997. A vast number of Zimbabweans are moving to adjacent countries as a consequence of the conflict in Zimbabwe and approximately 85 percent of the people that have sought refuge in the CMC in Johannesburg are Zimbabweans that have fled the economic and political conflict in Zimbabwe. Using an interviewing strategy of a sample of 20 female Zimbabwean refugees, conducted at the CMC, the researcher gathered data, indicating that they face various conflicts on a daily basis inside as well as outside the refugee community in the CMC in Johannesburg. An extensive literature review and researcher‟s own observations during hours spent in the refugee community have also contributed to the collection of data. The findings suggest that coping mechanisms have been adopted by the female refugees to deal with the conflicts. Analysis of data was guided by grounded theory approach which allowed key findings about coping mechanisms to surface which encouraged recommendations presented in the conclusion of the treatise.
- Full Text:
- Date Issued: 2011
- Authors: Bjorknes, Guro Lauvland
- Date: 2011
- Subjects: Central Methodist Church Refugee Community , Church work with refugees , Conflict management , Interpersonal relations
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8188 , http://hdl.handle.net/10948/1424 , Central Methodist Church Refugee Community , Church work with refugees , Conflict management , Interpersonal relations
- Description: This treatise represents an investigation into the coping strategies of female Zimbabwean refugees at the Central Methodist Church (CMC) in Johannesburg. The CMC in Johannesburg includes a non-profit organisation called Ray of Hope that has functioned as a provider of accommodation and emergency refuge at the church since 1997. A vast number of Zimbabweans are moving to adjacent countries as a consequence of the conflict in Zimbabwe and approximately 85 percent of the people that have sought refuge in the CMC in Johannesburg are Zimbabweans that have fled the economic and political conflict in Zimbabwe. Using an interviewing strategy of a sample of 20 female Zimbabwean refugees, conducted at the CMC, the researcher gathered data, indicating that they face various conflicts on a daily basis inside as well as outside the refugee community in the CMC in Johannesburg. An extensive literature review and researcher‟s own observations during hours spent in the refugee community have also contributed to the collection of data. The findings suggest that coping mechanisms have been adopted by the female refugees to deal with the conflicts. Analysis of data was guided by grounded theory approach which allowed key findings about coping mechanisms to surface which encouraged recommendations presented in the conclusion of the treatise.
- Full Text:
- Date Issued: 2011
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