Managing conflict in the library information services of selected universities
- Authors: Dos Santos, Desiree
- Date: 2015
- Subjects: Conflict management -- South Africa -- Eastern Cape , Academic libraries -- South Africa -- Eastern Cape -- Administration , Technology -- South Africa -- Eastern Cape -- Information services , Academic librarians -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8325 , http://hdl.handle.net/10948/d1020307
- Description: Academic libraries are not immune to conflict; various important external and internal factors underlie conflict. Change, both external and internal, leads to interpersonal conflict amongst librarians which is caused by differing goals, policies, rules and decisions. Technology has been the major change in the digital era and academic libraries embarking on meeting the needs of the users have to manage change. It is important to understand how change evolves in order to manage it and the faster the change, the more conflict can be expected. The main purpose of this study is to investigate change and conflict in library and information services. The study collected data from two selected academic libraries - Fort Hare and Walter Sisulu. The reason for this choice is that the two libraries are from the Eastern Border region and strategically located to serve the deep rural and poverty-stricken communities. Both libraries are from merged institutions, under-developed and faced with change and conflict. Data was gathered by means of a literature study and face-to-face, semi-structured interviews with six participants in each library: two librarians in senior, two middle management and two librarians occupying lower level positions. Purposive sampling was used to select participants who fit the criteria and who could contribute to the study. The findings reveal that library staff experience stress and conflict because of external and internal factors of change impacting the academic environment. The study generated important findings which are capable of guiding academic library management on how to manage change effectively in the „new‟ electronic environment. The findings show that understanding conflict also equips management with strategies and techniques to manage conflict effectively. This study offers valuable insights into the lived conflict experiences and perceptions of librarians and sheds much light on the role of conflict management in these environments. This study will contribute to the management of conflict in information services in university libraries and will be an innovative application of conflict theory to the library discipline.
- Full Text:
- Date Issued: 2015
- Authors: Dos Santos, Desiree
- Date: 2015
- Subjects: Conflict management -- South Africa -- Eastern Cape , Academic libraries -- South Africa -- Eastern Cape -- Administration , Technology -- South Africa -- Eastern Cape -- Information services , Academic librarians -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8325 , http://hdl.handle.net/10948/d1020307
- Description: Academic libraries are not immune to conflict; various important external and internal factors underlie conflict. Change, both external and internal, leads to interpersonal conflict amongst librarians which is caused by differing goals, policies, rules and decisions. Technology has been the major change in the digital era and academic libraries embarking on meeting the needs of the users have to manage change. It is important to understand how change evolves in order to manage it and the faster the change, the more conflict can be expected. The main purpose of this study is to investigate change and conflict in library and information services. The study collected data from two selected academic libraries - Fort Hare and Walter Sisulu. The reason for this choice is that the two libraries are from the Eastern Border region and strategically located to serve the deep rural and poverty-stricken communities. Both libraries are from merged institutions, under-developed and faced with change and conflict. Data was gathered by means of a literature study and face-to-face, semi-structured interviews with six participants in each library: two librarians in senior, two middle management and two librarians occupying lower level positions. Purposive sampling was used to select participants who fit the criteria and who could contribute to the study. The findings reveal that library staff experience stress and conflict because of external and internal factors of change impacting the academic environment. The study generated important findings which are capable of guiding academic library management on how to manage change effectively in the „new‟ electronic environment. The findings show that understanding conflict also equips management with strategies and techniques to manage conflict effectively. This study offers valuable insights into the lived conflict experiences and perceptions of librarians and sheds much light on the role of conflict management in these environments. This study will contribute to the management of conflict in information services in university libraries and will be an innovative application of conflict theory to the library discipline.
- Full Text:
- Date Issued: 2015
Environmental politics: the case of the Xolobeni Mining Project in Mbizana, Eastern Cape Province, South Africa
- Authors: Sibane, Nomsa Virginia
- Date: 2012
- Subjects: Environmental protection -- South Africa -- Eastern Cape , Environmental policy -- South Africa -- Eastern Cape , Conservation of natural resources -- South Africa -- Eastern Cape , Mining law -- South Africa -- Eastern Cape , Minerals -- South Africa -- Eastern Cape , Conflict management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPhil (Environmental Studies)
- Identifier: vital:11880 , http://hdl.handle.net/10353/d1007574 , Environmental protection -- South Africa -- Eastern Cape , Environmental policy -- South Africa -- Eastern Cape , Conservation of natural resources -- South Africa -- Eastern Cape , Mining law -- South Africa -- Eastern Cape , Minerals -- South Africa -- Eastern Cape , Conflict management -- South Africa -- Eastern Cape
- Description: This research explored the nature of conflict that arose in Xolobeni, a small area in the Mbizana Local Municipality in the Eastern Cape Province of South Africa, and the environmental politics emanating from the arguments that supported development rather than environmental protection. The proposed mining project was known as the Xolobeni mining development project within the Amadiba Tribal Authority, an area dominated by Pondos or (Mpondos). The Xolobeni area is located between the Mzamba and Mtentu Rivers, covering some 2 867 hectares, and extends for 20km along the coast of the Mbizana Local Municipality, in the Alfred Nzo District Municipality. In 2005, the Minister of the National Department of Minerals and Energy (DME), now known as the Department of Minerals and Petroleum Resources, announced that an Australian company, Transworld Energy and Minerals (TEM) will establish a mining development project in Xolobeni to mine red sand dunes which are contained within five blocks, each named after the river at its southern boundary. These blocks were Mtentu, Sikombe, Kwanyana, Mnyameni and Mphalane. According to the Minerals and Petroleum Resources Development Act (Act 28 of 2002), the Department of Minerals and Energy is the sole custodian of the mining licence and therefore the only Department that issues mining licences. The research investigated the nature of conflict that erupted in Xolobeni after this announcement, resulting in the formation of two groups namely, the Amadiba Crisis Committee (ACC) which represented the communities who were against the mining project in the area and the Xolobeni Local Community (Xolco) which was a Black Economic Empowerment company that represented the communities that supported the mining project and was to receive 26 percent of the proceeds from the mining company. The purpose of the Amadiba Crisis Committee was to channel complaints and grievances of local residents emanating from the mining development project and other development to all relevant authorities so that the Constitutional rights of residents can be respected. The research also investigated the role of each stakeholder in the proposed mining project, namely, local communities in the area, environmentalists, councillors, the National Department of Minerals and Energy, the National Department of Environmental Affairs and Tourism, the Eastern Cape Department of Economic Development and Environmental Affairs (DEDEA), the traditional authority and the Eastern Cape Provincial Legislature Portfolio Committee on Economic Development and Environmental Affairs. Central to this research was the level of consultation during the proposed mining project. Qualitative and quantitative research methodologies were used to collect data in Xolobeni. Interviews were conducted with the two opposing groups and other various stakeholders including the chieftaincy, environmentalists, councillors and officials in the Department of Economic Development and Environmental Affairs (DEDEA). The researcher used questionnaires in order to get the views of the targeted participants. Eighty questionnaires were distributed among the targeted participants but only forty five were returned. Some of the participants were reluctant to participate in this study because the mining project had not taken place. Secondary data from the Departments of Environment of Affairs nationally and provincially revealed that the Department of Minerals and Energy through its Minister, Bulelwa Sonjica, awarded the mining licence despite recommendations of both Departments not to do so. The Minister of the new Department of Mineral Resources, Susan Shabangu, withdrew the licence and gave three months to Transworld Energy and Minerals to address the outstanding issues raised in the environmental impact assessment (EIA). The data collected revealed that the proposed mining project affected all communities in the Amadiba Tribal Administrative area. The research also illustrated how the Xolobeni community organised themselves and protested against development that intended to force them to relocate from their ancestral land without proper consultation. Issues of sustainable development and environmental protection also formed part of the discussions in this research. While the mining project had stalled, it emerged that the majority of respondents in the area did not want the mining project to proceed.
- Full Text:
- Date Issued: 2012
- Authors: Sibane, Nomsa Virginia
- Date: 2012
- Subjects: Environmental protection -- South Africa -- Eastern Cape , Environmental policy -- South Africa -- Eastern Cape , Conservation of natural resources -- South Africa -- Eastern Cape , Mining law -- South Africa -- Eastern Cape , Minerals -- South Africa -- Eastern Cape , Conflict management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPhil (Environmental Studies)
- Identifier: vital:11880 , http://hdl.handle.net/10353/d1007574 , Environmental protection -- South Africa -- Eastern Cape , Environmental policy -- South Africa -- Eastern Cape , Conservation of natural resources -- South Africa -- Eastern Cape , Mining law -- South Africa -- Eastern Cape , Minerals -- South Africa -- Eastern Cape , Conflict management -- South Africa -- Eastern Cape
- Description: This research explored the nature of conflict that arose in Xolobeni, a small area in the Mbizana Local Municipality in the Eastern Cape Province of South Africa, and the environmental politics emanating from the arguments that supported development rather than environmental protection. The proposed mining project was known as the Xolobeni mining development project within the Amadiba Tribal Authority, an area dominated by Pondos or (Mpondos). The Xolobeni area is located between the Mzamba and Mtentu Rivers, covering some 2 867 hectares, and extends for 20km along the coast of the Mbizana Local Municipality, in the Alfred Nzo District Municipality. In 2005, the Minister of the National Department of Minerals and Energy (DME), now known as the Department of Minerals and Petroleum Resources, announced that an Australian company, Transworld Energy and Minerals (TEM) will establish a mining development project in Xolobeni to mine red sand dunes which are contained within five blocks, each named after the river at its southern boundary. These blocks were Mtentu, Sikombe, Kwanyana, Mnyameni and Mphalane. According to the Minerals and Petroleum Resources Development Act (Act 28 of 2002), the Department of Minerals and Energy is the sole custodian of the mining licence and therefore the only Department that issues mining licences. The research investigated the nature of conflict that erupted in Xolobeni after this announcement, resulting in the formation of two groups namely, the Amadiba Crisis Committee (ACC) which represented the communities who were against the mining project in the area and the Xolobeni Local Community (Xolco) which was a Black Economic Empowerment company that represented the communities that supported the mining project and was to receive 26 percent of the proceeds from the mining company. The purpose of the Amadiba Crisis Committee was to channel complaints and grievances of local residents emanating from the mining development project and other development to all relevant authorities so that the Constitutional rights of residents can be respected. The research also investigated the role of each stakeholder in the proposed mining project, namely, local communities in the area, environmentalists, councillors, the National Department of Minerals and Energy, the National Department of Environmental Affairs and Tourism, the Eastern Cape Department of Economic Development and Environmental Affairs (DEDEA), the traditional authority and the Eastern Cape Provincial Legislature Portfolio Committee on Economic Development and Environmental Affairs. Central to this research was the level of consultation during the proposed mining project. Qualitative and quantitative research methodologies were used to collect data in Xolobeni. Interviews were conducted with the two opposing groups and other various stakeholders including the chieftaincy, environmentalists, councillors and officials in the Department of Economic Development and Environmental Affairs (DEDEA). The researcher used questionnaires in order to get the views of the targeted participants. Eighty questionnaires were distributed among the targeted participants but only forty five were returned. Some of the participants were reluctant to participate in this study because the mining project had not taken place. Secondary data from the Departments of Environment of Affairs nationally and provincially revealed that the Department of Minerals and Energy through its Minister, Bulelwa Sonjica, awarded the mining licence despite recommendations of both Departments not to do so. The Minister of the new Department of Mineral Resources, Susan Shabangu, withdrew the licence and gave three months to Transworld Energy and Minerals to address the outstanding issues raised in the environmental impact assessment (EIA). The data collected revealed that the proposed mining project affected all communities in the Amadiba Tribal Administrative area. The research also illustrated how the Xolobeni community organised themselves and protested against development that intended to force them to relocate from their ancestral land without proper consultation. Issues of sustainable development and environmental protection also formed part of the discussions in this research. While the mining project had stalled, it emerged that the majority of respondents in the area did not want the mining project to proceed.
- Full Text:
- Date Issued: 2012
Community participation in solid waste management in high-density low-income areas: the case of C-Section in Duncan Village
- Authors: Mazinyo, Sonwabo Perez
- Date: 2009
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Sewage disposal -- South Africa -- Eastern Cape , Low-income housing -- South Africa -- Eastern Cape , Social participation -- South Africa -- Eastern Cape , Conflict management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPhil (Environmental Studies)
- Identifier: vital:11875 , http://hdl.handle.net/10353/261 , Refuse and refuse disposal -- South Africa -- Eastern Cape , Sewage disposal -- South Africa -- Eastern Cape , Low-income housing -- South Africa -- Eastern Cape , Social participation -- South Africa -- Eastern Cape , Conflict management -- South Africa -- Eastern Cape
- Description: Solid waste management in high density low-income areas is a problem that manifests itself in ubiquitous illegal dumpsites and unhealthy living environmental conditions. Community participation in solid waste management in Duncan Village, C-Section has been found to be part of the solution to this problem. This study investigates community participation in SWM at household level, community waste project level and at informal salvaging/scavenging level. The integration of community participation into existing Buffalo City Municipality waste management plans and the nature of the relationship between the different interest groups are investigated. This study employs qualitative research methods where interviews and participatory observations are used to investigate key objectives. The nature of the relationships between councillors, C-Section residents and the Buffalo City Municipality Departments are tenuous and fraught with conflicts. These conflicts emerge due to the lack of communication as well as due to the non-integration of the community interest groups‟ views and activities into solid waste management in C-Section. The study suggests that this lack of communication should be addressed and that integrated participation of all stakeholders must be encouraged for effective solid waste management in a high density low-income community.
- Full Text:
- Date Issued: 2009
- Authors: Mazinyo, Sonwabo Perez
- Date: 2009
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Sewage disposal -- South Africa -- Eastern Cape , Low-income housing -- South Africa -- Eastern Cape , Social participation -- South Africa -- Eastern Cape , Conflict management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPhil (Environmental Studies)
- Identifier: vital:11875 , http://hdl.handle.net/10353/261 , Refuse and refuse disposal -- South Africa -- Eastern Cape , Sewage disposal -- South Africa -- Eastern Cape , Low-income housing -- South Africa -- Eastern Cape , Social participation -- South Africa -- Eastern Cape , Conflict management -- South Africa -- Eastern Cape
- Description: Solid waste management in high density low-income areas is a problem that manifests itself in ubiquitous illegal dumpsites and unhealthy living environmental conditions. Community participation in solid waste management in Duncan Village, C-Section has been found to be part of the solution to this problem. This study investigates community participation in SWM at household level, community waste project level and at informal salvaging/scavenging level. The integration of community participation into existing Buffalo City Municipality waste management plans and the nature of the relationship between the different interest groups are investigated. This study employs qualitative research methods where interviews and participatory observations are used to investigate key objectives. The nature of the relationships between councillors, C-Section residents and the Buffalo City Municipality Departments are tenuous and fraught with conflicts. These conflicts emerge due to the lack of communication as well as due to the non-integration of the community interest groups‟ views and activities into solid waste management in C-Section. The study suggests that this lack of communication should be addressed and that integrated participation of all stakeholders must be encouraged for effective solid waste management in a high density low-income community.
- Full Text:
- Date Issued: 2009
- «
- ‹
- 1
- ›
- »