Digital finance and poverty in selected Sub-Saharan Countries
- Authors: Dube, Ziphozethu https://orcid.org/0000-0003-4532-5346
- Date: 2022-10
- Subjects: Electronic funds transfers , Transmission mechanism (Monetary policy)
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23347 , vital:57616
- Description: Since the 21st century, digital finance has emerged as a critical enabler and an excellent tool for meeting the UN 2030 Sustainable Development Goals (SDGs) through increasing financial inclusion and poverty reduction. The objective of achieving universal financial access by 2030 has led to recognising that financial inclusion has a significant role in economic growth and poverty eradication. The literature demonstrates that access to finance can affect poverty through access to credit, enabling savings, thereby facilitating intertemporal consumption smoothing. Digital finance is key to unlocking financial inclusion, particularly in developing countries. Building capacity in digital payments is one of the best ways to ensure a faster, better, and more cost-effective way to access financial services. The gender gap in developing countries states that (59% of men were reported to have a bank account in 2014, while 50% of women only had a bank account). Some groups, including women and the rural poor, are financially excluded compared to others. This study applied panel data regression analysis and structural equation modelling to investigate the nature of digital finance, its relationship with poverty and the transmission mechanism from digital finance to poverty in selected Sub-Saharan Countries. The results indicate that remittance is one of the most significant determinants of the use of digital finance in the Sub-Saharan region compared to other determinants of use for digital finance. Regarding the transmission mechanism between digital finance and poverty, the path analysis results suggest that the channel for remittance in the transmission mechanism has a more substantial impact on reducing poverty than savings in the Sub-Saharan region. The study recommends that remittance is essential, but savings are not critical in this digital age. This study contributed to literature by identifying the transmission mechanism between digital finance and poverty. This is beneficial to researchers and policymakers . It provides policy practitioners with a reference point on a model to build upon towards providing solutions to the problem, Sub-Saharan Countries encounter on delivering sustainable and broad-based economic growth. The study concludes by proposing that digital finance, particularly mobile money presents an excellent opportunity to increase access to finance and reduce poverty. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
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Technologicalship in e-banking services: a constraint or contributor to relationship marketing in retail banking in East London, Eastern Cape, South Africa
- Authors: Masocha, Reginald
- Date: 2009
- Subjects: Bank management , Electronic funds transfers , Banks and banking -- South Africa -- Eastern Cape , Electronic data interchange , Electronic commerce
- Language: English
- Type: Thesis , Masters , M Com (Business Management)
- Identifier: vital:11316 , http://hdl.handle.net/10353/306 , Bank management , Electronic funds transfers , Banks and banking -- South Africa -- Eastern Cape , Electronic data interchange , Electronic commerce
- Description: Contemporarily, one of the major business demands is to extensively understand the impact of technology on the major business strategies and practices. Technologicalship marketing, a concept investigated in this study, emanates from a symbiosis of technology and relationship marketing. Per se, a prevalent area of debate pertains to whether technology promotes or constrains relationships. Outstandingly, this study pursued the technologicalship marketing concept, a new and vital 21st century suggestion in literature (Zineldin, 2000:16). Secondly, against the scarcity of empirical studies in mass marketing environments, the study at hand focused on retail banking client relationships. Lastly, the proposed meta-construct hypothetical model is an essential relationship marketing instrument. The proposed model consists of four major relationship marketing construct categories, namely, personal contact, customer retention, customer switching and relational exchange. At the hand of these constructs, the research primarily aimed to determine the impact of technology on client relationships in e-banking with the focus of closing the gap prevalent in literature on whether technology constraints or supports relationship marketing. The study focused on retail banking client relationships of the four major commercial banks in East London, Eastern Cape, South Africa. A survey was conducted of a sample of 200 clients selected using the convenience sampling method. The study hypothesised that technology is resulting in more transactional than relationship marketing in retail banking by constraining social constructions, customer retention and relational exchange, whilst, promoting customer switching mobility. Through the GLM regression analysis method, findings of the study established that technology was to a larger extent supporting relationship marketing. However, it is envisaged that technology is resulting in the disappearance of human contact which is a critical aspect of relationships. Conclusively, the researcher recommended that the only plausible strategy is to endeavour to integrate the human aspect at self-service podiums e.g. mounting of staff at ATM points, which most banks have been doing.
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