- Title
- Employee motivation, workplace surveillance and employee engagement among selected Zimbabwe revenue authority employees
- Creator
- Tsvangirai, Fidelis Pedzisai
- Subject
- Employee motivation Employee motivation--Zimbabwe Organizational effectiveness--Zimbabwe
- Date
- 2018
- Type
- Thesis
- Type
- Doctoral
- Type
- Industrial Psychology
- Identifier
- http://hdl.handle.net/10353/17384
- Identifier
- vital:40961
- Description
- Orientation: The study is located in the micro environmental circumstances in Zimbabwe where the size of the informal sector is overtaking that of the formal sector. The country is experiencing a high labour turnover averaging at 19percent per year due to an unstable economic setting. The Zimbabwe Revenue Authority (ZIMRA) is experiencing an employee engagement score as low as 2.1 out of 5. This low employee engagement level and high labour turnover call for employers to find strategies not only to keep their employees motivated and engaged but also to monitor how they work. Research purpose: The study sought to examine how employee motivation mediates between workplace surveillance and employee engagement among selected employees at the Zimbabwe Revenue Authority (ZIMRA). Motivation of the study: Public organisations often face the criticism that they do not deliver the quality of service expected and one in every five of their employees is disengaged from their work. ZIMRA’s mandate has a significant impact on the country’s gross domestic product (GDP) and the organisation needs to deliver against all odds. Currently no research exists which provides information on the mediating effect of employee motivation on the relationship between workplace surveillance and employee engagement in Zimbabwe. Research philosophy, design and method: This study adopted the positivism research philosophy and a survey research design, which is quantitative and descriptive in nature. The study utilised the principles of structural equation modelling (SEM) in formulating the research hypotheses and in data analysis. Main findings: The findings of the study, through utilising SEM, were that a negative relationship exists between workplace surveillance and employee engagement and that employee motivation has a positive significant relationship with employee engagement. The study also found that workplace surveillance positively relates to employee motivation. The study also found that employee motivation partially mediates the relationship between workplace surveillance and employee engagement. Practical/Managerial implications: A negative relationship between workplace surveillance and employee engagement calls for ZIMRA management to seek employee buy-in when implementing workplace surveillance measures. A positive relationship between employee motivation and employee engagement calls for ZIMRA management to invest much in these two variables. A positive relationship between workplace surveillance and employee motivation calls for ZIMRA management to put in place policies that ensure employees do not abuse work time by doing their own business. Contribution or value-add: The study contributes to the body of knowledge on the debate around the impact of employee motivation as a mediator of the relationship between workplace surveillance and employee engagement. This study agree with the vast amount of literature that the relationship between workplace surveillance and employee motivation is not always negative.
- Format
- 235 leaves
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management and Commerce
- Language
- English
- Rights
- University of Fort Hare
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UFH Department of Industrial Psychology
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Tsvangirai Thesis.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |