Leadership competencies of primary health care facility managers at Buffalo City Metropolitan District in the Eastern Cape Province
- Authors: Makinana, Noxolo Beauty
- Date: 2020-02
- Subjects: Primary health care -- Leadership , Facility management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22033 , vital:51954
- Description: The study explored and described the perceptions and experiences of Primary Health Care facility managers regarding their leadership and management competencies in the Buffalo City Metro Health District in the Eastern Cape Province. The objectives of this study were to explore and describe the leadership competencies required for facility managers to exercise their leadership in Primary Health Care facilities and to bring about the recommendation. The population of this study comprised of facility managers who are appointed in facility management position permanently or on acting basis during the time of the study, in rural, urban, and semi-urban Primary Health Care facilities (clinics) in Buffalo City Health District. Non-probability convenience sampling was used to select the participants. Two focus group interviews with 10 participants per group were held to collect data. Thematic data analysis was used to analyze the data. The findings were discussed according to themes and subthemes. Four themes and 9 subthemes were identified from the data. Themes include departmental factors, individual factors, and political factors. The subthemes include managers lack of support, need for capacitation of staff, lack of uniformity in exercising leadership, work positions, infrastructure, staff shortages, lack of involvement in decision making, lack of resources, feeling of being a failure, not meeting expectation (workload) role of managers, pressure, the resistance of staff members to change, absenteeism, teamwork, compliance to policies, the 80/20 principle, nurse-patient ratio, and consultation. The trustworthiness of the findings was ensured by focussing on dependability, confirmability, transferability, and credibility. The study concluded that facility managers receive very limited supervision to perform their management duties in their facilities. They also need adequate resources, induction, training and a habitable work environment to ensure that quality care is provided. The study recommended that the Department of Health should have a program for supervision, mentorship, and guiding the facility managers in the Primary Health Care facilities. It should also establish a training and development program on leadership, finance management and technology. Lastly, there should be more accountability by facility managers at the different departmental levels i.e. national, province, district subdistrict, and other internal and external stakeholders. , Thesis (MPH) -- Faculty of Health Sciences, 2020
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- Date Issued: 2020-02
The utility of facilities management in alleviating poor service delivery at Polokwane department of public works
- Authors: Sipungela, Nosipho Agreenett
- Date: 2019
- Subjects: Facility management , Public works -- South Africa Government productivity -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/43457 , vital:36888
- Description: This study dealt with improving service delivery in the National Department of Public Works (NDPW) Polokwane Regional Office through facilities management (FM). It posits that FM can be usefully employed as an instrument to achieve integration of design, construction and FM. It argues that since FM encompasses the essential components of maintenance, refurbishment, reconfiguration and rehabilitation of accommodation it can be usefully utilised to ensure sustainability of government assets. An online data collection method was used to collect raw data from the selected sample. The sample population consisted of assistant directors, control works managers, works managers and administration officers within the FM of Polokwane regional office of the National Department of Public Works.The results show that performance management is not aligned to set service delivery standards and organisational objectives. Monitoring during the implementation of a project is sub- optimal and therefore does not ensure that services are rendered to the satisfaction of the client department. Moreover, there is no establised Management Information Systems (MIS) to keep records of information pertaining to infrastructure; conditional assessments; maintenance; the measurement of the quality of project output; the effectiveness of FM and the procurement policy; and the availability of skills and resources to execute the duties. The set hypotheses were tested by means of evaluation of data collected. The research finally presents a number of professional opinions and recommendations that could be considered to improve service delivery within the FM unit.
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- Date Issued: 2019
Dysfunctional facilities management service provision in an outsource environment
- Authors: Otoo, Ernest Kweku
- Date: 2013
- Subjects: Facility management
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:9725 , http://hdl.handle.net/10948/d1019717
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- Date Issued: 2013
The value added by facilities management services to an organisation's core business
- Authors: Relu, Lona
- Date: 2011
- Subjects: Facility management , Production management , Operations management
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:9724 , http://hdl.handle.net/10948/d1012047 , Facility management , Production management , Operations management
- Description: The main objective of the study was to define FM in its broader context and identify ways of exposing its value to the organisation’s core business. The study firstly included defining FM, its scope and nature to provide an in-depth overview and understanding of the discipline. Secondly, the study discussed in detail the level of support of FM by top or senior management. Thirdly, the study discussed the importance of quality management in enhancing the value of FM within an organisation. Lastly, the study discussed how service level agreements can be utilised to enhance the value of FM within the organisation. Questionnaires were distributed via electronic mail and some hand-delivered to private, public organisations and government parastatals to gather their views on how they think FM can add value to their organisations. Questionnaires were sent out to various professionals from various organisations that employ FM services based on the aforementioned objectives. The findings from the survey showed that most organisations understand and have the knowledge about FM but there is no set and defined scope; the scope of FM differs in various organisations; soft services are grouped together and branded as FM services; FM is moderately incorporated throughout and top management still sees FM as adding no value to the organisation’s core business. The results also show that FM needs to adopt strategies such as understanding and working towards the organisation’s goals and objectives; ensuring sustainability in FM services; providing superior quality service and projecting defined and improved levels of service linking service to the organisation’s culture and facilitating organisational change for it to gain support from top management. The majority of respondents incorporating FM in their organisations agree with the benefits afforded by this discipline and have developed and implemented quality management systems that are linked to their business strategies and, by doing so, have enhanced their organisation’s performance levels. Service Level agreements are not being utilised by the majority of the organisations the few organisations that utilise SLA’s, have benefited a great deal from SLAs.
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- Date Issued: 2011