A leadership transfer framework to improve the retention rate in the private hotel industry
- Authors: Gregersen, Peter Carl
- Date: 2017
- Subjects: Corporate culture -- South Africa , Employee retention -- South Africa , Hospitality industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/7160 , vital:21284
- Description: The transference of knowledge and the creation of a knowledge vault within operations of the Hospitality sector is the cornerstone to the success of this dynamic contributor to the economy, not only as a skills developer, but also as a collective group of experts that unknowingly build a community of expertise that transfer knowledge amongst themselves within an organisation. Leadership that share knowledge, whether tacit or implied, leads to the development and knowledge growth from members to those who are exposed to the intricacies of decision making and business practices. This leads then to the skills development and retention of the participants who feel nurtured and fulfilled in the employment within the organisation and view themselves as valued members. The finding of this research reveals a correlation between knowledge sharing and the desire for job security that leads to the feeling of being nurtured and finding the employment positive and enjoyable. The transference of knowledge allows the receiver of the knowledge to develop to where the point of the receiver becoming an expert in their chosen field is attained and the collective of the mangers are developed to the level of a community of experts in their various fields. However the academic qualifications of leadership is low, the significance of this highlights the level of networking amongst themselves as paramount to the success of this multi million rand industry.
- Full Text:
- Date Issued: 2017
- Authors: Gregersen, Peter Carl
- Date: 2017
- Subjects: Corporate culture -- South Africa , Employee retention -- South Africa , Hospitality industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/7160 , vital:21284
- Description: The transference of knowledge and the creation of a knowledge vault within operations of the Hospitality sector is the cornerstone to the success of this dynamic contributor to the economy, not only as a skills developer, but also as a collective group of experts that unknowingly build a community of expertise that transfer knowledge amongst themselves within an organisation. Leadership that share knowledge, whether tacit or implied, leads to the development and knowledge growth from members to those who are exposed to the intricacies of decision making and business practices. This leads then to the skills development and retention of the participants who feel nurtured and fulfilled in the employment within the organisation and view themselves as valued members. The finding of this research reveals a correlation between knowledge sharing and the desire for job security that leads to the feeling of being nurtured and finding the employment positive and enjoyable. The transference of knowledge allows the receiver of the knowledge to develop to where the point of the receiver becoming an expert in their chosen field is attained and the collective of the mangers are developed to the level of a community of experts in their various fields. However the academic qualifications of leadership is low, the significance of this highlights the level of networking amongst themselves as paramount to the success of this multi million rand industry.
- Full Text:
- Date Issued: 2017
Key safety, security, service and legal measures reuired for the successful management of a guest house
- Authors: Horn, Maryke Eda
- Date: 2011
- Subjects: Boardinghouses -- South Africa -- Management , Hospitality industry -- South Africa , Hospitality industry -- South Africa -- Safety measures , Boardinghouses -- Law and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8986 , http://hdl.handle.net/10948/1390 , Boardinghouses -- South Africa -- Management , Hospitality industry -- South Africa , Hospitality industry -- South Africa -- Safety measures , Boardinghouses -- Law and legislation -- South Africa
- Description: The significant growth in the South African tourism industry in recent years has placed much focus on the hospitality sector in the country. The hospitably sector performs a vital role in the South African economy, as is the case globally, to provide accommodation to international and national tourists. Guest houses in particular have become one of the fastest growing components of the South African tourism industry. However, operating a guest house is not merely providing a bed, shower and breakfast facility for which a client pays and hopefully returns again in future. Rather, it involves significantly more than providing physical amenities. Not only does a potential entrepreneur require a suitable facility in a well-positioned location, but guest house owners and management must adhere to various strenuous safety, security and service measures, as well as municipal by-laws, in a tough and ever-changing business environment. The central theme and the main objective of this study was to investigate the safety, security, service and legal measures that need to be adhered for the successful management of a guest house in the Nelson Mandela Bay Metro. Together with an outline of the various steps required to start a guest house, a sub-objective was to compile a guest house manual that can be used by new and existing guest house owners and managers to improve their business. The target group was divided into two sections, namely guest house owners and managers on the one hand, and guest house clients on the other - hence two separate questionnaires were developed and used as measuring instrument for the empirical study. The results revealed that clients in the Metro are in general satisfied with the service they receive and safety they experience when staying in guest houses in the Metro. The premises are mostly neat and clean, the towels and bedding are regularly replaced and clean, while the parking bays are sufficient and safe, staff members friendly and approachable, and bookings are done promptly. Over and above the different by-laws to observe, it is the duty of owners and management to provide clients with a safe, secure environment with excellent service, and with sufficient lighting at the entrances, parking and reception areas. All staircases should be steady and iv non-slip, and swimming pools should have secured fencing around and/ or should be covered by safety nets. Staff should follow the correct procedures in emergencies, while concerted efforts should be made to adapt guest houses for the specific needs of disabled and elderly clients. To prevent the outbreak of food poisoning, and to ensure personal and kitchen hygiene, as well as the correct storing of food, are other important responsibilities of owners and management. Therefore, for a guest house to be managed successfully, the owners and management must take into consideration the required safety, security, service and legal measures.
- Full Text:
- Date Issued: 2011
- Authors: Horn, Maryke Eda
- Date: 2011
- Subjects: Boardinghouses -- South Africa -- Management , Hospitality industry -- South Africa , Hospitality industry -- South Africa -- Safety measures , Boardinghouses -- Law and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8986 , http://hdl.handle.net/10948/1390 , Boardinghouses -- South Africa -- Management , Hospitality industry -- South Africa , Hospitality industry -- South Africa -- Safety measures , Boardinghouses -- Law and legislation -- South Africa
- Description: The significant growth in the South African tourism industry in recent years has placed much focus on the hospitality sector in the country. The hospitably sector performs a vital role in the South African economy, as is the case globally, to provide accommodation to international and national tourists. Guest houses in particular have become one of the fastest growing components of the South African tourism industry. However, operating a guest house is not merely providing a bed, shower and breakfast facility for which a client pays and hopefully returns again in future. Rather, it involves significantly more than providing physical amenities. Not only does a potential entrepreneur require a suitable facility in a well-positioned location, but guest house owners and management must adhere to various strenuous safety, security and service measures, as well as municipal by-laws, in a tough and ever-changing business environment. The central theme and the main objective of this study was to investigate the safety, security, service and legal measures that need to be adhered for the successful management of a guest house in the Nelson Mandela Bay Metro. Together with an outline of the various steps required to start a guest house, a sub-objective was to compile a guest house manual that can be used by new and existing guest house owners and managers to improve their business. The target group was divided into two sections, namely guest house owners and managers on the one hand, and guest house clients on the other - hence two separate questionnaires were developed and used as measuring instrument for the empirical study. The results revealed that clients in the Metro are in general satisfied with the service they receive and safety they experience when staying in guest houses in the Metro. The premises are mostly neat and clean, the towels and bedding are regularly replaced and clean, while the parking bays are sufficient and safe, staff members friendly and approachable, and bookings are done promptly. Over and above the different by-laws to observe, it is the duty of owners and management to provide clients with a safe, secure environment with excellent service, and with sufficient lighting at the entrances, parking and reception areas. All staircases should be steady and iv non-slip, and swimming pools should have secured fencing around and/ or should be covered by safety nets. Staff should follow the correct procedures in emergencies, while concerted efforts should be made to adapt guest houses for the specific needs of disabled and elderly clients. To prevent the outbreak of food poisoning, and to ensure personal and kitchen hygiene, as well as the correct storing of food, are other important responsibilities of owners and management. Therefore, for a guest house to be managed successfully, the owners and management must take into consideration the required safety, security, service and legal measures.
- Full Text:
- Date Issued: 2011
Small hospitality enterprises and the internet: an IT governance model for conducting business online
- Authors: Ngoqo, Bukelwa
- Date: 2010
- Subjects: Hospitality industry -- South Africa , Tourism -- South Africa , Organizational effectiveness -- South Africa , Electronic commerce , Internet , Risk management , Electronic data processing
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11133 , http://hdl.handle.net/10353/382 , Hospitality industry -- South Africa , Tourism -- South Africa , Organizational effectiveness -- South Africa , Electronic commerce , Internet , Risk management , Electronic data processing
- Description: The Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. However, SMHEs are noted for their failure to derive optimal benefits from using the Internet for business to improve their competitiveness. This study which seeks to develop a model for use by SMHEs as a guide when making the decision to adopt technology was necessitated by the importance of SMHE’s contribution in the economy of developing countries. This model is based on the examination of existing theories and models such as; the Delone and McLean IS success model (2004), and the ITGI’s (2007) IT governance focus areas model. To elicit the desired outcomes, additional data was collected using questionnaires, interviews, and observations. The collected data was analysed and resulted in the development of a model that can be used by SMHEs in order to derive value from IT and to gain a competitive advantage.
- Full Text:
- Date Issued: 2010
- Authors: Ngoqo, Bukelwa
- Date: 2010
- Subjects: Hospitality industry -- South Africa , Tourism -- South Africa , Organizational effectiveness -- South Africa , Electronic commerce , Internet , Risk management , Electronic data processing
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11133 , http://hdl.handle.net/10353/382 , Hospitality industry -- South Africa , Tourism -- South Africa , Organizational effectiveness -- South Africa , Electronic commerce , Internet , Risk management , Electronic data processing
- Description: The Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. However, SMHEs are noted for their failure to derive optimal benefits from using the Internet for business to improve their competitiveness. This study which seeks to develop a model for use by SMHEs as a guide when making the decision to adopt technology was necessitated by the importance of SMHE’s contribution in the economy of developing countries. This model is based on the examination of existing theories and models such as; the Delone and McLean IS success model (2004), and the ITGI’s (2007) IT governance focus areas model. To elicit the desired outcomes, additional data was collected using questionnaires, interviews, and observations. The collected data was analysed and resulted in the development of a model that can be used by SMHEs in order to derive value from IT and to gain a competitive advantage.
- Full Text:
- Date Issued: 2010
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