A digital transformation framework for municipalities in the Eastern Cape
- Authors: Luke, Lamla Lonwabo Leadley
- Date: 2023-12
- Subjects: Internet in public administration , Information technology -- Political aspects , Electronic government information
- Language: English
- Type: Master's thesis , text
- Identifier: http://hdl.handle.net/10948/62506 , vital:72779
- Description: Digital transformation (DT) integrates technology into all business areas, fundamentally changing how businesses operate and deliver value to their clients. It is also a cultural change that requires organisations to continually challenge the status quo, experiment and get comfortable with change. Smart Municipalities in South Africa have various challenges concerning integrating services and information flow among departments within the municipalities, thus preventing the creation of value for the citizens. The ongoing digital transformation revolutionises urban development and governance, offering opportunities for enhanced citizen services, resource optimisation, and sustainable growth. However, the complexity of implementing smart city initiatives demands a structured approach. Due to urbanisation, municipal management in developing nations must deal with issues like increased energy consumption, pollution, the disposal of toxic wastes, resource depletion, ineffective management of urban infrastructures, ineffective planning processes, overloaded transportation networks, endemic congestion, as well as social inequality and socioeconomic disparity. The extent of digital adoption in the South African province of the Eastern Cape has provided municipalities with a learning opportunity to change into data-driven Smart Municipalities in order to increase productivity, growth, employment, and the need for people with a variety of skills. This study required a review of the literature to examine digital transformation, Smart Municipalities, Smart Municipalities at national and international levels, and Smart Municipality models. The literature review also helped to create a Smart Municipality conceptual model. Data for this study were collected in four Eastern Cape municipalities, namely: DR. AB. Xuma, Enoch Mgijima, Intsika Yethu Local municipalities, and their critical stakeholder Chris Hani District Municipality. The population was all municipal workers, including Municipal Managers, Councillors, Executive Management, ICT officials, Unit Managers, Computer Users and other municipal employees who were using IT to do their job responsibilities within the municipalities. This research study followed a positivistic approach using quantitative methods of analysis. Accordingly, the conceptual model was hypothesised and tested using a questionnaire to collect data and the data were statistically analysed. The study followed a descriptive research designwith a quantitative approach. Various statistical analyses were conducted, including descriptive statistics, reliability and validity metrics of the research instrument, correlation coefficients and Exploratory Factor Analysis (EFA). South Africa has provided municipalities with a learning opportunity to change into data-driven Smart Municipalities to increase productivity, growth, and employment supported by the need for people with a variety of skills. A Value Alignment Smart City Stakeholder (VASCS) model was created in previous research and identified nine dimensions of a smart city, namely Smart Economy, Smart Environment, Smart Governance, Smart Living, Smart Mobility, Smart Organisation, Smart People, Smart Policies and Smart Technology. Due to lack of DT framework and guidelines that guides municipalities on how they can adopt Smart Municipality concept, the objective of this study was to propose and evaluate a Value Alignment Smart Municipality Stakeholder (VASMS) model for municipalities in the Eastern Cape. The nine dimensions were empirically evaluated by stakeholders in four Eastern Cape municipalities. The results depict a change towards the importance of developing a Smart Municipality in the four municipalities, while following appropriate planning, designing, management, operations and governance guidelines. The respondents regarded the smart policy dimension as the most important dimension in the proposed VASMS model. This study further provided practical guidelines for the adoption of smart municipalities in the Eastern Cape Province of South Africa. This proposed VASMS model aims to address the unique challenges faced by municipalities in the Eastern Cape as they embark on their digital transformation journey. It outlines a stepby- step process encompassing strategic planning, technological integration, stakeholder engagement, and governance restructuring. Moreover, it emphasises the importance of fostering a collaborative ecosystem between government agencies, private sector partners, and citizens. By offering this VASMS model, this research contributes to the advancement of Smart Municipality initiatives in the Eastern Cape, ultimately paving the way for more efficient, resilient, and citizen-centric urban environments. , Thesis (MCom) -- Faculty of Science, School of Computing Sciences, 2023
- Full Text:
- Date Issued: 2023-12
- Authors: Luke, Lamla Lonwabo Leadley
- Date: 2023-12
- Subjects: Internet in public administration , Information technology -- Political aspects , Electronic government information
- Language: English
- Type: Master's thesis , text
- Identifier: http://hdl.handle.net/10948/62506 , vital:72779
- Description: Digital transformation (DT) integrates technology into all business areas, fundamentally changing how businesses operate and deliver value to their clients. It is also a cultural change that requires organisations to continually challenge the status quo, experiment and get comfortable with change. Smart Municipalities in South Africa have various challenges concerning integrating services and information flow among departments within the municipalities, thus preventing the creation of value for the citizens. The ongoing digital transformation revolutionises urban development and governance, offering opportunities for enhanced citizen services, resource optimisation, and sustainable growth. However, the complexity of implementing smart city initiatives demands a structured approach. Due to urbanisation, municipal management in developing nations must deal with issues like increased energy consumption, pollution, the disposal of toxic wastes, resource depletion, ineffective management of urban infrastructures, ineffective planning processes, overloaded transportation networks, endemic congestion, as well as social inequality and socioeconomic disparity. The extent of digital adoption in the South African province of the Eastern Cape has provided municipalities with a learning opportunity to change into data-driven Smart Municipalities in order to increase productivity, growth, employment, and the need for people with a variety of skills. This study required a review of the literature to examine digital transformation, Smart Municipalities, Smart Municipalities at national and international levels, and Smart Municipality models. The literature review also helped to create a Smart Municipality conceptual model. Data for this study were collected in four Eastern Cape municipalities, namely: DR. AB. Xuma, Enoch Mgijima, Intsika Yethu Local municipalities, and their critical stakeholder Chris Hani District Municipality. The population was all municipal workers, including Municipal Managers, Councillors, Executive Management, ICT officials, Unit Managers, Computer Users and other municipal employees who were using IT to do their job responsibilities within the municipalities. This research study followed a positivistic approach using quantitative methods of analysis. Accordingly, the conceptual model was hypothesised and tested using a questionnaire to collect data and the data were statistically analysed. The study followed a descriptive research designwith a quantitative approach. Various statistical analyses were conducted, including descriptive statistics, reliability and validity metrics of the research instrument, correlation coefficients and Exploratory Factor Analysis (EFA). South Africa has provided municipalities with a learning opportunity to change into data-driven Smart Municipalities to increase productivity, growth, and employment supported by the need for people with a variety of skills. A Value Alignment Smart City Stakeholder (VASCS) model was created in previous research and identified nine dimensions of a smart city, namely Smart Economy, Smart Environment, Smart Governance, Smart Living, Smart Mobility, Smart Organisation, Smart People, Smart Policies and Smart Technology. Due to lack of DT framework and guidelines that guides municipalities on how they can adopt Smart Municipality concept, the objective of this study was to propose and evaluate a Value Alignment Smart Municipality Stakeholder (VASMS) model for municipalities in the Eastern Cape. The nine dimensions were empirically evaluated by stakeholders in four Eastern Cape municipalities. The results depict a change towards the importance of developing a Smart Municipality in the four municipalities, while following appropriate planning, designing, management, operations and governance guidelines. The respondents regarded the smart policy dimension as the most important dimension in the proposed VASMS model. This study further provided practical guidelines for the adoption of smart municipalities in the Eastern Cape Province of South Africa. This proposed VASMS model aims to address the unique challenges faced by municipalities in the Eastern Cape as they embark on their digital transformation journey. It outlines a stepby- step process encompassing strategic planning, technological integration, stakeholder engagement, and governance restructuring. Moreover, it emphasises the importance of fostering a collaborative ecosystem between government agencies, private sector partners, and citizens. By offering this VASMS model, this research contributes to the advancement of Smart Municipality initiatives in the Eastern Cape, ultimately paving the way for more efficient, resilient, and citizen-centric urban environments. , Thesis (MCom) -- Faculty of Science, School of Computing Sciences, 2023
- Full Text:
- Date Issued: 2023-12
Rethinking the role of councilors in a digital era governance:: a critical analysis of Shinyanga Municipality and Nzega District Council in Tanzania
- Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Authors: Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Date: 2021-10
- Subjects: Internet in public administration , Information technology Political aspects
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21759 , vital:51749
- Description: This study endeavored to rethink the roles of councilors in a digital era governance. The essence of councils’ role according to Adams (2013), is that they are the only level of government with a legislative mandate for the well-being of people and responsive to local risks and opportunities. Therefore, it is important to rethink their roles as they require a full range of interactions which can now be facilitated by the use of digital potentials (Adams, 2013). The study explored the councilors’ undertakings to understand the current situation and if they embrace the new forms of digital governance. Also, the researcher reviewed the laws and policies guiding the councilors in their undertakings and if they accommodated the digital era requirements. Moreover, the researcher examined the capacity of councilors and the challenges they face in their undertakings. The study employed a qualitative approach, whereby semistructured interviews, observation and documentary review were used to collect data. The findings revealed that councils’ practices and processes continue to be outside the digital age. One of the major factors was a dearth of limited practical experiences to upkeep the digital governance opportunities and tailor their decisions accordingly. Regarding legislatives, the findings showed that there was evidence of formulation of new legislatives including the current ICT policy (2016) that respond to the digital governance. Yet, it was indicated that the digital legislatives were not well captured by the individual councilors, while the enforcement mechanisms were still at its infancy. Also, councils could not provide a clear digital platform framework. The capacity of councilors was found to be insufficient, they were not well equipped in terms of facilities, skills and digital technicalities. Generally, lack of political readiness, spirit of fear and poor digital infrastructure were major challenges. The study recommended councils adopt new ways in parallel with the existing ones, this should be inclusive of frequent trainings. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
- Full Text:
- Date Issued: 2021-10
- Authors: Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Date: 2021-10
- Subjects: Internet in public administration , Information technology Political aspects
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21759 , vital:51749
- Description: This study endeavored to rethink the roles of councilors in a digital era governance. The essence of councils’ role according to Adams (2013), is that they are the only level of government with a legislative mandate for the well-being of people and responsive to local risks and opportunities. Therefore, it is important to rethink their roles as they require a full range of interactions which can now be facilitated by the use of digital potentials (Adams, 2013). The study explored the councilors’ undertakings to understand the current situation and if they embrace the new forms of digital governance. Also, the researcher reviewed the laws and policies guiding the councilors in their undertakings and if they accommodated the digital era requirements. Moreover, the researcher examined the capacity of councilors and the challenges they face in their undertakings. The study employed a qualitative approach, whereby semistructured interviews, observation and documentary review were used to collect data. The findings revealed that councils’ practices and processes continue to be outside the digital age. One of the major factors was a dearth of limited practical experiences to upkeep the digital governance opportunities and tailor their decisions accordingly. Regarding legislatives, the findings showed that there was evidence of formulation of new legislatives including the current ICT policy (2016) that respond to the digital governance. Yet, it was indicated that the digital legislatives were not well captured by the individual councilors, while the enforcement mechanisms were still at its infancy. Also, councils could not provide a clear digital platform framework. The capacity of councilors was found to be insufficient, they were not well equipped in terms of facilities, skills and digital technicalities. Generally, lack of political readiness, spirit of fear and poor digital infrastructure were major challenges. The study recommended councils adopt new ways in parallel with the existing ones, this should be inclusive of frequent trainings. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
- Full Text:
- Date Issued: 2021-10
An exploratory view of e-governance as a driver of operational efficiency in the Amathole District Municipality
- Authors: Masiza, Luthando
- Date: 2019
- Subjects: Internet in public administration , Internet in public administration -- South Africa -- Eastern Cape -- Case studies Information technology -- South Africa -- Eastern Cape Electronic government information -- Case studies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42639 , vital:36676
- Description: This study is an exploration on how e-governance can be utilised as a means to attain operational efficiency. The study analyses matters around benefits and challenges, needs and sustainability. It specifically focussed on exploring means through which e-governance could be used as a leverage towards operational efficiency. The study was conducted in the context of the Amathole District Municipality from the Eastern Cape Province in South Africa. It made use of mixed research methods, blending qualitative methods with quantitative methods. The primary data used in this study was collected from managers who are employees of the Municipality. Analysis of responses was more inclined towards interpretivist paradigm. Analysis made use of the study used thematic analysis and codes. The analysis provided in this study clearly outlined the link between operational efficiency and service delivery as facilitated by e-governance. While there were a few respondents who could not differentiate between e-governance and e-government, most were able to clearly differentiate the two. Outstanding benefits of e-governance were identified as being cost-saving, enhanced communication and improved decisions among several others. The study also revealed several factors inhibiting the acceleration of e-governance. Outstanding among these challenges include, technological illiteracy, cyber-crime and online trust. The ultimate recommendation was that citizens, businesses and the government must separately and collectively develop strategies, enhancing e-governance through harnessing the internet technology.
- Full Text:
- Date Issued: 2019
- Authors: Masiza, Luthando
- Date: 2019
- Subjects: Internet in public administration , Internet in public administration -- South Africa -- Eastern Cape -- Case studies Information technology -- South Africa -- Eastern Cape Electronic government information -- Case studies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/42639 , vital:36676
- Description: This study is an exploration on how e-governance can be utilised as a means to attain operational efficiency. The study analyses matters around benefits and challenges, needs and sustainability. It specifically focussed on exploring means through which e-governance could be used as a leverage towards operational efficiency. The study was conducted in the context of the Amathole District Municipality from the Eastern Cape Province in South Africa. It made use of mixed research methods, blending qualitative methods with quantitative methods. The primary data used in this study was collected from managers who are employees of the Municipality. Analysis of responses was more inclined towards interpretivist paradigm. Analysis made use of the study used thematic analysis and codes. The analysis provided in this study clearly outlined the link between operational efficiency and service delivery as facilitated by e-governance. While there were a few respondents who could not differentiate between e-governance and e-government, most were able to clearly differentiate the two. Outstanding benefits of e-governance were identified as being cost-saving, enhanced communication and improved decisions among several others. The study also revealed several factors inhibiting the acceleration of e-governance. Outstanding among these challenges include, technological illiteracy, cyber-crime and online trust. The ultimate recommendation was that citizens, businesses and the government must separately and collectively develop strategies, enhancing e-governance through harnessing the internet technology.
- Full Text:
- Date Issued: 2019
Pyramidal deliberative democracy
- Authors: Danielsen, James
- Date: 2019
- Subjects: Democracy , Information technology -- Political aspects , Internet in public administration , Political participation -- Computer network resources , World politics
- Language: English
- Type: text , Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10962/74502 , vital:30309
- Description: This dissertation has two main objectives. First, to outline an ICT-facilitated model of democracy called ‘pyramidal democracy’ that reconciles deliberative democracy with mass engagement. Second, to suggest how this model of democracy might engender the democratisation of the global economy and thus the provision of a basic level of economic security for all global citizens. At the core of the model is the pyramidal deliberative network, a means of organising citizens into small online deliberative groups and linking these groups together by means of an iterative process of delegate-selection and group-formation. The pyramidal network enables citizens to aggregate their preferences in a deliberative manner, and then project social power by authorizing the delegates at the top-tier of the pyramidal network to communicate their social demands to elected officials or to other points of authority. The envisioned outcome is the democratisation of the public sphere by means of the proliferation of deliberative networks in the government, market, and civil society spheres. Transnational pyramidal networks may make it feasible to instantiate a new citizen-based schema of global governance and, thereby, facilitate the reform of the United Nations and enable a transition towards global peace, sustainability, and distributive justice. Distributive justice might be achieved by means of implementing the six components of a democratised economy: participatory budgeting, fee-and-dividend taxes, a basic income, monetary reform, workplace democracy, and the sharing economy. Taken together, these components might enable the universal provision of a social minimum – a universal basic income sufficient for basic security and real freedom. Taken to its logical conclusion, a democratised economy may also enable a transition towards a post-scarcity economic order characterised by a maximal stock of humanmade and natural capital that would not exceed the sustainable carrying capacity of the earth.
- Full Text:
- Date Issued: 2019
- Authors: Danielsen, James
- Date: 2019
- Subjects: Democracy , Information technology -- Political aspects , Internet in public administration , Political participation -- Computer network resources , World politics
- Language: English
- Type: text , Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10962/74502 , vital:30309
- Description: This dissertation has two main objectives. First, to outline an ICT-facilitated model of democracy called ‘pyramidal democracy’ that reconciles deliberative democracy with mass engagement. Second, to suggest how this model of democracy might engender the democratisation of the global economy and thus the provision of a basic level of economic security for all global citizens. At the core of the model is the pyramidal deliberative network, a means of organising citizens into small online deliberative groups and linking these groups together by means of an iterative process of delegate-selection and group-formation. The pyramidal network enables citizens to aggregate their preferences in a deliberative manner, and then project social power by authorizing the delegates at the top-tier of the pyramidal network to communicate their social demands to elected officials or to other points of authority. The envisioned outcome is the democratisation of the public sphere by means of the proliferation of deliberative networks in the government, market, and civil society spheres. Transnational pyramidal networks may make it feasible to instantiate a new citizen-based schema of global governance and, thereby, facilitate the reform of the United Nations and enable a transition towards global peace, sustainability, and distributive justice. Distributive justice might be achieved by means of implementing the six components of a democratised economy: participatory budgeting, fee-and-dividend taxes, a basic income, monetary reform, workplace democracy, and the sharing economy. Taken together, these components might enable the universal provision of a social minimum – a universal basic income sufficient for basic security and real freedom. Taken to its logical conclusion, a democratised economy may also enable a transition towards a post-scarcity economic order characterised by a maximal stock of humanmade and natural capital that would not exceed the sustainable carrying capacity of the earth.
- Full Text:
- Date Issued: 2019
An assessment of the role of information and communication technology (ICT) in enhancing employee performance: a case-study of Nkonkobe local municipality
- Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Authors: Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Date: 2015-06
- Subjects: Municipal government , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25157 , vital:63983
- Description: The operations and utilisation of Information and Communication Technology (ICT) are not well understood and have rarely been addressed both nationally and internationally. The aim of this study is therefore to establish a base level of understanding of the operational core values of ICT in Nkonkobe Local Municipality in the Eastern Cape Province of South Africa. The study used a qualitative research design that involved a desktop review methodology. Data was collected through the review of available published or existing documents. Data analysis included using document analysis which consist of the existing information reviewed from the literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to the assessment of the role of ICT in enhancing employees performance with the aim of analyzing the organization structure of the municipality. Findings from previous literature revealed that there are constraints faced in the operations and utilisation of ICT. The study confirmed some of the operational hurdles to include lack of IT skills, and lack of clear understanding of ICT as well as training. The findings also identified the search for solutions to the challenges faced by the employees in Nkonkobe Local Municipality by providing an insight for further research regarding the institutional weaknesses and policy issues in this part of the world. The implications of the findings are that unless the limitations named above are resolved, ICT in Nkonkobe Local Municipality will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these challenges are suggested. , Thesis (MPA) -- Faculty of Management and Commerce, 2015
- Full Text:
- Date Issued: 2015-06
- Authors: Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Date: 2015-06
- Subjects: Municipal government , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25157 , vital:63983
- Description: The operations and utilisation of Information and Communication Technology (ICT) are not well understood and have rarely been addressed both nationally and internationally. The aim of this study is therefore to establish a base level of understanding of the operational core values of ICT in Nkonkobe Local Municipality in the Eastern Cape Province of South Africa. The study used a qualitative research design that involved a desktop review methodology. Data was collected through the review of available published or existing documents. Data analysis included using document analysis which consist of the existing information reviewed from the literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to the assessment of the role of ICT in enhancing employees performance with the aim of analyzing the organization structure of the municipality. Findings from previous literature revealed that there are constraints faced in the operations and utilisation of ICT. The study confirmed some of the operational hurdles to include lack of IT skills, and lack of clear understanding of ICT as well as training. The findings also identified the search for solutions to the challenges faced by the employees in Nkonkobe Local Municipality by providing an insight for further research regarding the institutional weaknesses and policy issues in this part of the world. The implications of the findings are that unless the limitations named above are resolved, ICT in Nkonkobe Local Municipality will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these challenges are suggested. , Thesis (MPA) -- Faculty of Management and Commerce, 2015
- Full Text:
- Date Issued: 2015-06
An assessment of electronic-governance as a support system for service delivery in the public sector
- Maramura, Tafadzwa Clementine https://orcid.org/0000-0002-4419-1887
- Authors: Maramura, Tafadzwa Clementine https://orcid.org/0000-0002-4419-1887
- Date: 2014-11
- Subjects: Civil service -- South Africa , Electronic government information , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26053 , vital:64786
- Description: This is an exploratory research that is aimed at assessing the role of e-governance tools and initiatives on how they can be support systems for service delivery in the public service sector. The rationale of this research came as a response to the ever increasing and recurring service delivery protests that are underpinning the Government of South Africa. Hence the inception of electronic-governance (e-governance) comes at the right time with the aim of mordernising and reforming the public sector for efficient and effective service delivery. E-governance is about transforming governance to be more citizens centered and thus technology is the tool in this effort which can enable change in how the government works and how public officials interact with the public at stake. Cloete (2012:128) asserts that e-governance is the future of public governance and public service delivery globally. Thus governments that do not make the transition from paper-based systems of public administration to electronic platforms of public service delivery may swiftly undermine their chances of developing their societies as 21st century information societies. This research however does not imply that e-governance will be a miraculous panacea to poor service provision in South Africa, but it implies that its role in the public service sector can be as a support system for efficiency and effectiveness in service delivery. This is coupled by the research findings which are espoused on through a secondary data approach and thematically analysed to assess the role of e-governance as a support system on service delivery in the public service sector. Thus from the literature it is remarkable to acknowledge that the South African public service sector has successfully established and implemented a significant number of e-governance initiatives from 1994 to present day. Simultaneously to reveal how e-governance can be a support system for the public service, it is not one-dimensional, it is however multidimensional and thereby cutting across the entire field of public administration inter alia the public service sector. The already initiated e-governance tools in South Africa also range from national, provincial and municipal level thereby clearly revealing how e-governance can also be a support system to cooperative governance and intergovernmental relations inter alia. This research does not imply that e-governance can be a panacea to the public service sector ills but however with the fast moving techno-global world the move to an ICT driven public service sector has more merits than demerits to the general public who are at the receiving end of public services. , Thesis (MPA) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-11
An assessment of electronic-governance as a support system for service delivery in the public sector
- Authors: Maramura, Tafadzwa Clementine https://orcid.org/0000-0002-4419-1887
- Date: 2014-11
- Subjects: Civil service -- South Africa , Electronic government information , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26053 , vital:64786
- Description: This is an exploratory research that is aimed at assessing the role of e-governance tools and initiatives on how they can be support systems for service delivery in the public service sector. The rationale of this research came as a response to the ever increasing and recurring service delivery protests that are underpinning the Government of South Africa. Hence the inception of electronic-governance (e-governance) comes at the right time with the aim of mordernising and reforming the public sector for efficient and effective service delivery. E-governance is about transforming governance to be more citizens centered and thus technology is the tool in this effort which can enable change in how the government works and how public officials interact with the public at stake. Cloete (2012:128) asserts that e-governance is the future of public governance and public service delivery globally. Thus governments that do not make the transition from paper-based systems of public administration to electronic platforms of public service delivery may swiftly undermine their chances of developing their societies as 21st century information societies. This research however does not imply that e-governance will be a miraculous panacea to poor service provision in South Africa, but it implies that its role in the public service sector can be as a support system for efficiency and effectiveness in service delivery. This is coupled by the research findings which are espoused on through a secondary data approach and thematically analysed to assess the role of e-governance as a support system on service delivery in the public service sector. Thus from the literature it is remarkable to acknowledge that the South African public service sector has successfully established and implemented a significant number of e-governance initiatives from 1994 to present day. Simultaneously to reveal how e-governance can be a support system for the public service, it is not one-dimensional, it is however multidimensional and thereby cutting across the entire field of public administration inter alia the public service sector. The already initiated e-governance tools in South Africa also range from national, provincial and municipal level thereby clearly revealing how e-governance can also be a support system to cooperative governance and intergovernmental relations inter alia. This research does not imply that e-governance can be a panacea to the public service sector ills but however with the fast moving techno-global world the move to an ICT driven public service sector has more merits than demerits to the general public who are at the receiving end of public services. , Thesis (MPA) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-11
User requirements framework for mobile government in the Western Cape
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
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