Team-related factors influencing intra-team knowledge sharing in knowledge-intensive businesses
- Authors: Van Greunen, Conrad
- Date: 2021-12
- Subjects: Knowledge management , Organizational behavior
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54630 , vital:46873
- Description: In today’s knowledge-driven economy, knowledge is regarded as possibly the most important factor of production next to labour, land and capital. Knowledge is the lifeblood of a business and therefore crucial for its survival in today’s constantly changing and competitive economic environment. In fact, effective knowledge management holds many benefits for an organisation, such as increased productivity and enhanced business performance. Knowledge management is therefore key to ensure business success. In the knowledge management process, knowledge-sharing is typically recognised as the most important activity. Knowledge that is not shared, in particular tacit knowledge residing in the minds of individuals and accrued over time, loses its value. Notably, team knowledge-sharing is of utmost importance in that it enables a team to resolve practical issues more successfully, given that knowledge is shared among team members that hold various kinds of specialised and unique expertise. Organisations increasingly organise their specialised knowledge-intensive work around projects that consist of allocated members who cooperate on a regular basis to accomplish specific goals before a set deadline. However, without knowledge-sharing among team members, the diverse knowledge of various members cannot be optimally utilised to the benefit of the team and the organisation. Although it is well documented that knowledge-sharing among team members, in particular knowledge-intensive teams, may hold various advantages for teams and organisations in terms of their performance and competitive advantage, researchers also acknowledge that individuals are sometimes reluctant to share their knowledge. Moreover, there is a lack of empirical research on the team-related factors influencing intra-team knowledge-sharing, and a subsequent lack of guidance in terms of encouraging intra-team knowledge-sharing behaviour. Notably, the lack of current systematic, integrated research, that pay particular attention to the team-related factors influencing the knowledge-sharing behaviour within a team is problematic. This lack of research calls for further empirical research to better understand the teamrelated factors influencing intra-team knowledge-sharing behaviour in knowledgeintensive teams. As such, the main research objective of this study was to identify and empirically examine selected team-related factors influencing the intra-team knowledge-sharing behaviour of individual members participating in knowledgeintensive teams in knowledge-intensive businesses. Based on an extensive literature review, the following team-related factors influencing knowledge-sharing in a team context were identified and hypothesised to have a relationship with the dependent variable Intra-team knowledge-sharing behaviour. These factors, which also served as the independent variables in this study, are: Team development competition, Team hyper-competition, Team psychological safety, Perceived surface-level diversity, Perceived deep-level diversity, Team identification, Metacognitive cultural intelligence, Cognitive cultural intelligence, Motivational cultural intelligence, Behavioural cultural intelligence, Affective team commitment, Continuance team commitment and Normative team commitment. Following the construction of the proposed hypothesised model, the researcher proceeded to develop a research design that would be suitable to address the research questions. For the purpose of this study, a positivist research philosophy and deductive approach to theory building were adopted, which is in line with the quantitative nature of this study. In addition, a survey research strategy was used and the study was cross-sectional in nature. The measuring instrument, which was in the form of a self-administered online questionnaire, was subjected to a pilot study. Minor adjustments were made to the questionnaire before an electronic link to the final version, accompanied by a cover letter, was e-mailed to 8 496 potential respondents. These potential respondents, who were identified using a convenience sampling technique, were likely to participate in knowledge-intensive teams and be representative of the population. A total of 384 usable responses were received. Following the data collection, the data were analysed to examine the proposed relationships as depicted in the hypothesised model. To address possible multicollinearity concerns associated with different variables that belong to a shared category, such variables were first combined into a single hierarchical variable. Thereafter, a confirmatory factor analysis (CFA) was performed on each factor that confirmed the factor structures by using various goodness-of-fit indices. Subsequent to the CFAs, the validity and reliability of the measuring instrument was assessed. The reliability of the measuring instrument was evaluated using Cronbach’s alpha coefficients, while the assessment of validity involved calculations of the average variance extracted (AVE) estimates and squared correlations between constructs. Based on the results of the reliability and validity assessments, the hypothesised model was revised accordingly. The revised model included Team development competition, Team psychological safety, Cultural intelligence, Team commitment and Perceived deep-level diversity as the independent variables influencing Intra-team knowledge-sharing behaviour. Descriptive statistics and correlation results were presented on the constructs in the revised hypothesised model, while a structural equation modelling (SEM) analysis was the main statistical technique used to test the significance of the relationships between the dependent and the independent variables. The relationships between selected demographic variables and Intra-team knowledge-sharing behaviour were assessed by means of general linear modelling (GLM), a subset of SEM. In light of these analyses, it was concluded that Team psychological safety, Team development competition, Cultural intelligence and Age have a significant influence on Intra-team knowledge-sharing behaviour and could thus be seen as predictors or determinants thereof. Of all the significant relationships identified in this study, Team psychological safety had the strongest effect on Intra-team knowledge-sharing behaviour. One should, however, not lose sight of the impact that competition and cultural intelligence could have on the knowledge-sharing behaviour of individual members participating in knowledge-intensive teams. This study contributes to the body of knowledge-sharing research in general, but also to knowledge-sharing behaviour in a team context in particular. Besides the theoretical contributions, this study makes several practical recommendations to knowledgeintensive businesses on how to manage the team-related factors influencing the Intrateam knowledge-sharing behaviour of individual members participating in knowledgeintensive teams. These recommendations could possibly enhance the competitive advantage of knowledge-intensive businesses. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Van Greunen, Conrad
- Date: 2021-12
- Subjects: Knowledge management , Organizational behavior
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54630 , vital:46873
- Description: In today’s knowledge-driven economy, knowledge is regarded as possibly the most important factor of production next to labour, land and capital. Knowledge is the lifeblood of a business and therefore crucial for its survival in today’s constantly changing and competitive economic environment. In fact, effective knowledge management holds many benefits for an organisation, such as increased productivity and enhanced business performance. Knowledge management is therefore key to ensure business success. In the knowledge management process, knowledge-sharing is typically recognised as the most important activity. Knowledge that is not shared, in particular tacit knowledge residing in the minds of individuals and accrued over time, loses its value. Notably, team knowledge-sharing is of utmost importance in that it enables a team to resolve practical issues more successfully, given that knowledge is shared among team members that hold various kinds of specialised and unique expertise. Organisations increasingly organise their specialised knowledge-intensive work around projects that consist of allocated members who cooperate on a regular basis to accomplish specific goals before a set deadline. However, without knowledge-sharing among team members, the diverse knowledge of various members cannot be optimally utilised to the benefit of the team and the organisation. Although it is well documented that knowledge-sharing among team members, in particular knowledge-intensive teams, may hold various advantages for teams and organisations in terms of their performance and competitive advantage, researchers also acknowledge that individuals are sometimes reluctant to share their knowledge. Moreover, there is a lack of empirical research on the team-related factors influencing intra-team knowledge-sharing, and a subsequent lack of guidance in terms of encouraging intra-team knowledge-sharing behaviour. Notably, the lack of current systematic, integrated research, that pay particular attention to the team-related factors influencing the knowledge-sharing behaviour within a team is problematic. This lack of research calls for further empirical research to better understand the teamrelated factors influencing intra-team knowledge-sharing behaviour in knowledgeintensive teams. As such, the main research objective of this study was to identify and empirically examine selected team-related factors influencing the intra-team knowledge-sharing behaviour of individual members participating in knowledgeintensive teams in knowledge-intensive businesses. Based on an extensive literature review, the following team-related factors influencing knowledge-sharing in a team context were identified and hypothesised to have a relationship with the dependent variable Intra-team knowledge-sharing behaviour. These factors, which also served as the independent variables in this study, are: Team development competition, Team hyper-competition, Team psychological safety, Perceived surface-level diversity, Perceived deep-level diversity, Team identification, Metacognitive cultural intelligence, Cognitive cultural intelligence, Motivational cultural intelligence, Behavioural cultural intelligence, Affective team commitment, Continuance team commitment and Normative team commitment. Following the construction of the proposed hypothesised model, the researcher proceeded to develop a research design that would be suitable to address the research questions. For the purpose of this study, a positivist research philosophy and deductive approach to theory building were adopted, which is in line with the quantitative nature of this study. In addition, a survey research strategy was used and the study was cross-sectional in nature. The measuring instrument, which was in the form of a self-administered online questionnaire, was subjected to a pilot study. Minor adjustments were made to the questionnaire before an electronic link to the final version, accompanied by a cover letter, was e-mailed to 8 496 potential respondents. These potential respondents, who were identified using a convenience sampling technique, were likely to participate in knowledge-intensive teams and be representative of the population. A total of 384 usable responses were received. Following the data collection, the data were analysed to examine the proposed relationships as depicted in the hypothesised model. To address possible multicollinearity concerns associated with different variables that belong to a shared category, such variables were first combined into a single hierarchical variable. Thereafter, a confirmatory factor analysis (CFA) was performed on each factor that confirmed the factor structures by using various goodness-of-fit indices. Subsequent to the CFAs, the validity and reliability of the measuring instrument was assessed. The reliability of the measuring instrument was evaluated using Cronbach’s alpha coefficients, while the assessment of validity involved calculations of the average variance extracted (AVE) estimates and squared correlations between constructs. Based on the results of the reliability and validity assessments, the hypothesised model was revised accordingly. The revised model included Team development competition, Team psychological safety, Cultural intelligence, Team commitment and Perceived deep-level diversity as the independent variables influencing Intra-team knowledge-sharing behaviour. Descriptive statistics and correlation results were presented on the constructs in the revised hypothesised model, while a structural equation modelling (SEM) analysis was the main statistical technique used to test the significance of the relationships between the dependent and the independent variables. The relationships between selected demographic variables and Intra-team knowledge-sharing behaviour were assessed by means of general linear modelling (GLM), a subset of SEM. In light of these analyses, it was concluded that Team psychological safety, Team development competition, Cultural intelligence and Age have a significant influence on Intra-team knowledge-sharing behaviour and could thus be seen as predictors or determinants thereof. Of all the significant relationships identified in this study, Team psychological safety had the strongest effect on Intra-team knowledge-sharing behaviour. One should, however, not lose sight of the impact that competition and cultural intelligence could have on the knowledge-sharing behaviour of individual members participating in knowledge-intensive teams. This study contributes to the body of knowledge-sharing research in general, but also to knowledge-sharing behaviour in a team context in particular. Besides the theoretical contributions, this study makes several practical recommendations to knowledgeintensive businesses on how to manage the team-related factors influencing the Intrateam knowledge-sharing behaviour of individual members participating in knowledgeintensive teams. These recommendations could possibly enhance the competitive advantage of knowledge-intensive businesses. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Essential employee knowledge management and re-skilling within the 4ir in the South African automotive industry towards 2030
- Authors: Hufkie, Brian
- Date: 2021-04
- Subjects: Knowledge management , Technological innovations -- Economic aspects , Automobile industry and trade -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51556 , vital:43304
- Description: It was the purpose of the study to gain an understanding of what Essential Employee Knowledge Management and Re-Skilling is needed in the South African Automotive Industry towards 2030 with regards to the Fourth Industrial Revolution (4IR). The reason for choosing the South African automotive industry was because the automotive industry is South Africa’s most important manufacturing sector. Nearly one-third of value adding within the domestic business sector is from the contribution, directly or indirectly, of vehicle assembly and automotive component manufacturing. According to Muro and Whiton (2017), advanced automation is already disrupting job futures across the globe and the 4IR technologies will contribute to further impacts upon the labour market, as many routine and rule-based jobs that typically involving low to medium skills become automated. Omarjee (2018), further states that the skills gap and structural unemployment are at an ever-increasing pace of change, which means organisations will face more structural unemployment challenges and which, therefore, amplifies the need for a significant amount of talent development, knowledge management, reskilling and up-skilling required in South Africa towards 4IR readiness. According to Statistics South Africa (Stats SA, 2018), South Africa’s skills challenges are because of complications of socio-economic and socio-historic factors. It is undisputed that 4IR requires a highly skilled workforce, and one which South Africa, regrettably, has been struggling to produce. The report further estimates that 30% of South African workers are unskilled, 46% are semiskilled workers and 24% are skilled workers. Therefore, skilling and reskilling of workers is important in preparing for the 4IR. The study undertook a focused environmental scan of recently published and pertinent articles in the public domain media. The aim, furthermore, was to use the environmental scan to contribute meaningful recommendations to all key stakeholders involved. The environmental scan looked at the macro environment and which included the social, technological, political, economic and the environmental factors influencing the South African automotive industry. Secondly, a qualitative case study approach was used to describe the true experiences of assembly workers and their immediate supervisors in a South African automotive plant. An interpretivism paradigm was applied in line with the case study research methodology. A semi-structured interview guide was developed to obtain primary data through the interviewing process and to test the dependent and independent variables. Using convenience sampling, interviews were set up with identified company related respondents, which included supervisors and blue-collar workers at a South African automotive company. The study results revealed that although some of the respondents did not know what 4IR was, there was agreement amongst those who knew what was involved and why 4IR should happen. The shared understanding was that 4IR involves vast amounts of data that assists in improving processes, systems and services. The study results also indicated that the implementation of automation, robotics and AI within the manufacturing industry had increased the fears of employees in terms of technology application is replacing their jobs. Some of the respondents also perceived a lack of transparency with regards to a structured approach towards a reskilling plan targeting the blue-collar workers’ readiness, in line with the 4IR within the automotive industry. Furthermore, what was clear was that reskilling, training and a retraining was needed within the orgainisation. Based on the overall study results, it appears that there is currently limited observed evidence about the current state of readiness of 4IR awareness and its adoption within a South African automotive industry entity. , Thesis (MA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Hufkie, Brian
- Date: 2021-04
- Subjects: Knowledge management , Technological innovations -- Economic aspects , Automobile industry and trade -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51556 , vital:43304
- Description: It was the purpose of the study to gain an understanding of what Essential Employee Knowledge Management and Re-Skilling is needed in the South African Automotive Industry towards 2030 with regards to the Fourth Industrial Revolution (4IR). The reason for choosing the South African automotive industry was because the automotive industry is South Africa’s most important manufacturing sector. Nearly one-third of value adding within the domestic business sector is from the contribution, directly or indirectly, of vehicle assembly and automotive component manufacturing. According to Muro and Whiton (2017), advanced automation is already disrupting job futures across the globe and the 4IR technologies will contribute to further impacts upon the labour market, as many routine and rule-based jobs that typically involving low to medium skills become automated. Omarjee (2018), further states that the skills gap and structural unemployment are at an ever-increasing pace of change, which means organisations will face more structural unemployment challenges and which, therefore, amplifies the need for a significant amount of talent development, knowledge management, reskilling and up-skilling required in South Africa towards 4IR readiness. According to Statistics South Africa (Stats SA, 2018), South Africa’s skills challenges are because of complications of socio-economic and socio-historic factors. It is undisputed that 4IR requires a highly skilled workforce, and one which South Africa, regrettably, has been struggling to produce. The report further estimates that 30% of South African workers are unskilled, 46% are semiskilled workers and 24% are skilled workers. Therefore, skilling and reskilling of workers is important in preparing for the 4IR. The study undertook a focused environmental scan of recently published and pertinent articles in the public domain media. The aim, furthermore, was to use the environmental scan to contribute meaningful recommendations to all key stakeholders involved. The environmental scan looked at the macro environment and which included the social, technological, political, economic and the environmental factors influencing the South African automotive industry. Secondly, a qualitative case study approach was used to describe the true experiences of assembly workers and their immediate supervisors in a South African automotive plant. An interpretivism paradigm was applied in line with the case study research methodology. A semi-structured interview guide was developed to obtain primary data through the interviewing process and to test the dependent and independent variables. Using convenience sampling, interviews were set up with identified company related respondents, which included supervisors and blue-collar workers at a South African automotive company. The study results revealed that although some of the respondents did not know what 4IR was, there was agreement amongst those who knew what was involved and why 4IR should happen. The shared understanding was that 4IR involves vast amounts of data that assists in improving processes, systems and services. The study results also indicated that the implementation of automation, robotics and AI within the manufacturing industry had increased the fears of employees in terms of technology application is replacing their jobs. Some of the respondents also perceived a lack of transparency with regards to a structured approach towards a reskilling plan targeting the blue-collar workers’ readiness, in line with the 4IR within the automotive industry. Furthermore, what was clear was that reskilling, training and a retraining was needed within the orgainisation. Based on the overall study results, it appears that there is currently limited observed evidence about the current state of readiness of 4IR awareness and its adoption within a South African automotive industry entity. , Thesis (MA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
Building IKhwezi, a digital platform to capture everyday Indigenous Knowledge for improving educational outcomes in marginalised communities
- Authors: Ntšekhe, Mathe V K
- Date: 2018
- Subjects: Information technology , Knowledge management , Traditional ecological knowledge , Pedagogical content knowledge , Traditional ecological knowledge -- Technological innovations , IKhwezi , ICT4D , Indigenous Technological Pedagogical Content Knowledge (I-TPACK) , Siyakhula Living Lab
- Language: English
- Type: text , Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10962/62505 , vital:28200
- Description: Aptly captured in the name, the broad mandate of Information and Communications Technologies for Development (ICT4D) is to facilitate the use of Information and Communication Technologies (ICTs) in society to support development. Education, as often stated, is the cornerstone for development, imparting knowledge for conceiving and realising development. In this thesis, we explore how everyday Indigenous Knowledge (IK) can be collected digitally, to enhance the educational outcomes of learners from marginalised backgrounds, by stimulating the production of teaching and learning materials that include the local imagery to have resonance with the learners. As part of the exploration, we reviewed a framework known as Technological Pedagogical Content Knowledge (TPACK), which spells out the different kinds of knowledge needed by teachers to teach effectively with ICTs. In this framework, IK is not present explicitly, but through the concept of context(s). Using Afrocentric and Pan-African scholarship, we argue that this logic is linked to colonialism and a critical decolonising pedagogy necessarily demands explication of IK: to make visible the cultures of the learners in the margins (e.g. Black rural learners). On the strength of this argument, we have proposed that TPACK be augumented to become Indigenous Technological Pedagogical Content Knowledge (I-TPACK). Through this augumentation, I-TPACK becomes an Afrocentric framework for a multicultural education in the digital era. The design of the digital platform for capturing IK relevant for formal education, was done in the Siyakhula Living Lab (SLL). The core idea of a Living Lab (LL) is that users must be understood in the context of their lived everyday reality. Further, they must be involved as co-creators in the design and innovation processes. On a methodological level, the LL environment allowed for the fusing together of multiple methods that can help to create a fitting solution. In this thesis, we followed an iterative user-centred methodology rooted in ethnography and phenomenology. Specifically, through long term conversations and interaction with teachers and ethnographic observations, we conceptualized a platform, IKhwezi, that facilitates the collection of context-sensitive content, collaboratively, and with cost and convenience in mind. We implemented this platform using MediaWiki, based on a number of considerations. From the ICT4D disciplinary point of view, a major consideration was being open to the possibility that other forms of innovation—and, not just ‘technovelty’ (i.e. technological/- technical innovation)—can provide a breakthrough or ingenious solution to the problem at hand. In a sense, we were reinforcing the growing sentiment within the discipline that technology is not the goal, but the means to foregrounding the commonality of the human experience in working towards development. Testing confirmed that there is some value in the platform. This is despite the challenges to onboard users, in pursuit of more content that could bolster the value of everyday IK in improving the educational outcomes of all learners.
- Full Text:
- Date Issued: 2018
- Authors: Ntšekhe, Mathe V K
- Date: 2018
- Subjects: Information technology , Knowledge management , Traditional ecological knowledge , Pedagogical content knowledge , Traditional ecological knowledge -- Technological innovations , IKhwezi , ICT4D , Indigenous Technological Pedagogical Content Knowledge (I-TPACK) , Siyakhula Living Lab
- Language: English
- Type: text , Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10962/62505 , vital:28200
- Description: Aptly captured in the name, the broad mandate of Information and Communications Technologies for Development (ICT4D) is to facilitate the use of Information and Communication Technologies (ICTs) in society to support development. Education, as often stated, is the cornerstone for development, imparting knowledge for conceiving and realising development. In this thesis, we explore how everyday Indigenous Knowledge (IK) can be collected digitally, to enhance the educational outcomes of learners from marginalised backgrounds, by stimulating the production of teaching and learning materials that include the local imagery to have resonance with the learners. As part of the exploration, we reviewed a framework known as Technological Pedagogical Content Knowledge (TPACK), which spells out the different kinds of knowledge needed by teachers to teach effectively with ICTs. In this framework, IK is not present explicitly, but through the concept of context(s). Using Afrocentric and Pan-African scholarship, we argue that this logic is linked to colonialism and a critical decolonising pedagogy necessarily demands explication of IK: to make visible the cultures of the learners in the margins (e.g. Black rural learners). On the strength of this argument, we have proposed that TPACK be augumented to become Indigenous Technological Pedagogical Content Knowledge (I-TPACK). Through this augumentation, I-TPACK becomes an Afrocentric framework for a multicultural education in the digital era. The design of the digital platform for capturing IK relevant for formal education, was done in the Siyakhula Living Lab (SLL). The core idea of a Living Lab (LL) is that users must be understood in the context of their lived everyday reality. Further, they must be involved as co-creators in the design and innovation processes. On a methodological level, the LL environment allowed for the fusing together of multiple methods that can help to create a fitting solution. In this thesis, we followed an iterative user-centred methodology rooted in ethnography and phenomenology. Specifically, through long term conversations and interaction with teachers and ethnographic observations, we conceptualized a platform, IKhwezi, that facilitates the collection of context-sensitive content, collaboratively, and with cost and convenience in mind. We implemented this platform using MediaWiki, based on a number of considerations. From the ICT4D disciplinary point of view, a major consideration was being open to the possibility that other forms of innovation—and, not just ‘technovelty’ (i.e. technological/- technical innovation)—can provide a breakthrough or ingenious solution to the problem at hand. In a sense, we were reinforcing the growing sentiment within the discipline that technology is not the goal, but the means to foregrounding the commonality of the human experience in working towards development. Testing confirmed that there is some value in the platform. This is despite the challenges to onboard users, in pursuit of more content that could bolster the value of everyday IK in improving the educational outcomes of all learners.
- Full Text:
- Date Issued: 2018
Knowledge practices and student access and success in General Chemistry at a Large South African University
- Authors: Mtombeni, Thabile Nokuthula
- Date: 2018
- Subjects: Chemistry -- Study and teaching (Higher) -- South Africa , Knowledge management , Education, Higher -- Curricula -- South Africa , Critical realism , Social integration -- South Africa , Educational equalization -- South Africa
- Language: English
- Type: text , Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10962/62873 , vital:28305
- Description: This dissertation reports on an investigation into the structuring principles of the General Chemistry curriculum at a Large South African University (LSAU). Student learning in the introductory modules of General Chemistry is critical for access to a range of fields since it is a requisite course for a variety of degree programmes. However, there is ample evidence that success in this subject remains a major challenge, particularly for black students. My quest in this study was to explore how the curriculum could enable greater epistemic access and thus include more students in science programmes at the LSAU. I investigated the organising principles underlying the curriculum practices of the General Chemistry module and explored the effects of the curriculum structure on student learning. Theoretically and conceptually, the study was underpinned by a social realist approach which holds that knowledge is stratified, differentiated, and has real emergent properties, powers and effects. The research question that I attempted to answer in this study was: How do knowledge practices privileged in the General Chemistry curriculum at the LSAU enable or constrain student learning? I adopted an intensive research design approach to conduct a qualitative case study using social realism and LCT as theoretical and analytical lenses. I used empirical data such as curriculum documents and interviews with lecturers to uncover the underlying generative mechanisms of the curriculum. I adopted a multi-layered data analysis process to make visible the underlying organising principles informing knowledge practices in the curriculum so that I could explain their potential effects on student learning. The first level of analysis explored the context of the curriculum and associated knowledge practices, and examined the pedagogic discourse evident in the curriculum. The second level of analysis revealed the inner logic structuring the curriculum and the associated knowledge practices. I used Maton’s Legitimation Code Theory (LCT): Specialisation to identify the specialisation codes, gazes and insights generated by the curriculum. For the third level of analysis, LCT: Semantics was used to generate the semantic profiles of learning activities to determine the extent to which the curriculum structure made cumulative learning possible. From the findings, it is evident that the verticality of knowledge in General Chemistry points to a recontextualising principle that prescribes the selection and arrangement of knowledge, and the special relationship of actors and discourses. As a result, the strong framing of the instructional discourse of General Chemistry curriculum structure is likely to constrain epistemological access for large numbers of students. In order to improve epistemological access to the field, weaker framing of the instructional discourse in introductory science is necessary. Weaker framing of the General Chemistry curriculum would require, in particular, changes to pacing, and that the evaluative criteria are made explicit. This is especially necessary when certain abstract and complex curricular content is taught, especially in the first semester. The findings also indicate that the nature of the organising principles in the curriculum are significant for improving epistemological access to knowledge. In terms of LCT: Specialisation, the General Chemistry curriculum generated a knowledge code and downplayed differences among social categories of students, thus positioning all equally in relation to the knowledge and practices of the field. Therefore, the structuring of the curriculum emphasises and legitimates students who have attained specialist knowledge without considering the nature of the new student coming into the educational setting. Simply, what is privileged is both the object of study (theoretical knowledge) and how it is studied (procedural knowledge). This finding is in line with the general outcomes of Chemistry education. In addition, the purist insight generated by the curriculum further attests to where the emphasis is placed in the curriculum. I argue that the lack of social relations in the curriculum poses a challenge for the holistic development of students as science knowers. The analysis of the learning activities shows rapid code shifts that indicate changes in cognitive demand and modes of thinking required of students. I argue that signposting the changes in complexity of knowledge and in the mode of thinking required could make learning, and thus epistemological access, more possible. Given the imperative of access to powerful knowledge, I contend that the curriculum should be reshaped to enable epistemological access for more students.
- Full Text:
- Date Issued: 2018
- Authors: Mtombeni, Thabile Nokuthula
- Date: 2018
- Subjects: Chemistry -- Study and teaching (Higher) -- South Africa , Knowledge management , Education, Higher -- Curricula -- South Africa , Critical realism , Social integration -- South Africa , Educational equalization -- South Africa
- Language: English
- Type: text , Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10962/62873 , vital:28305
- Description: This dissertation reports on an investigation into the structuring principles of the General Chemistry curriculum at a Large South African University (LSAU). Student learning in the introductory modules of General Chemistry is critical for access to a range of fields since it is a requisite course for a variety of degree programmes. However, there is ample evidence that success in this subject remains a major challenge, particularly for black students. My quest in this study was to explore how the curriculum could enable greater epistemic access and thus include more students in science programmes at the LSAU. I investigated the organising principles underlying the curriculum practices of the General Chemistry module and explored the effects of the curriculum structure on student learning. Theoretically and conceptually, the study was underpinned by a social realist approach which holds that knowledge is stratified, differentiated, and has real emergent properties, powers and effects. The research question that I attempted to answer in this study was: How do knowledge practices privileged in the General Chemistry curriculum at the LSAU enable or constrain student learning? I adopted an intensive research design approach to conduct a qualitative case study using social realism and LCT as theoretical and analytical lenses. I used empirical data such as curriculum documents and interviews with lecturers to uncover the underlying generative mechanisms of the curriculum. I adopted a multi-layered data analysis process to make visible the underlying organising principles informing knowledge practices in the curriculum so that I could explain their potential effects on student learning. The first level of analysis explored the context of the curriculum and associated knowledge practices, and examined the pedagogic discourse evident in the curriculum. The second level of analysis revealed the inner logic structuring the curriculum and the associated knowledge practices. I used Maton’s Legitimation Code Theory (LCT): Specialisation to identify the specialisation codes, gazes and insights generated by the curriculum. For the third level of analysis, LCT: Semantics was used to generate the semantic profiles of learning activities to determine the extent to which the curriculum structure made cumulative learning possible. From the findings, it is evident that the verticality of knowledge in General Chemistry points to a recontextualising principle that prescribes the selection and arrangement of knowledge, and the special relationship of actors and discourses. As a result, the strong framing of the instructional discourse of General Chemistry curriculum structure is likely to constrain epistemological access for large numbers of students. In order to improve epistemological access to the field, weaker framing of the instructional discourse in introductory science is necessary. Weaker framing of the General Chemistry curriculum would require, in particular, changes to pacing, and that the evaluative criteria are made explicit. This is especially necessary when certain abstract and complex curricular content is taught, especially in the first semester. The findings also indicate that the nature of the organising principles in the curriculum are significant for improving epistemological access to knowledge. In terms of LCT: Specialisation, the General Chemistry curriculum generated a knowledge code and downplayed differences among social categories of students, thus positioning all equally in relation to the knowledge and practices of the field. Therefore, the structuring of the curriculum emphasises and legitimates students who have attained specialist knowledge without considering the nature of the new student coming into the educational setting. Simply, what is privileged is both the object of study (theoretical knowledge) and how it is studied (procedural knowledge). This finding is in line with the general outcomes of Chemistry education. In addition, the purist insight generated by the curriculum further attests to where the emphasis is placed in the curriculum. I argue that the lack of social relations in the curriculum poses a challenge for the holistic development of students as science knowers. The analysis of the learning activities shows rapid code shifts that indicate changes in cognitive demand and modes of thinking required of students. I argue that signposting the changes in complexity of knowledge and in the mode of thinking required could make learning, and thus epistemological access, more possible. Given the imperative of access to powerful knowledge, I contend that the curriculum should be reshaped to enable epistemological access for more students.
- Full Text:
- Date Issued: 2018
Non-government organizations’ adoption of knowledge management systems to enhance service delivery of projects in Grahamstown in the Makana region of the Eastern Cape Province, South Africa
- Authors: Sherif, Nabiha Mohammed
- Date: 2018
- Subjects: Knowledge management , Organizational learning , Non-governmental organizations South Africa Makhanda , Human services South Africa Makhanda
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/61723 , vital:28052
- Description: The object of this research is to enhance the performance of non-government organizations in the Makana region of the Eastern Cape Province of South Africa by the use of knowledge management practices and principles. Non-government organizations face several service delivery challenges that affect their performance. Knowledge management assists in enhancing performance by means of organizational learning. However, the adoption of knowledge management systems has been limited to the profit-making sector. This study includes an evaluation of the contributing factors influencing the adoption of knowledge management and the extent to which non-government organizations use knowledge management to promote organizational learning. An interpretivist, qualitative case study approach was used on five non-government organizations cases from the Makana region of the Eastern Cape Province of South Africa. A suitability profile sampling method was developed to select the non-government organization cases. The participants in the research include non-government organizations’ managers, employees and volunteers. Literature was explored to gain a better understanding of the research area. The research was initiated by an open-ended questionnaire to gather data from the participants, followed by a focus group to enrich the interpretation of the findings. The research proposes a framework to facilitate the adoption of knowledge management systems in non-government organizations. The findings of the research are intended to enhance the performance of non-government organizations projects by means of the use of knowledge management systems.
- Full Text:
- Date Issued: 2018
- Authors: Sherif, Nabiha Mohammed
- Date: 2018
- Subjects: Knowledge management , Organizational learning , Non-governmental organizations South Africa Makhanda , Human services South Africa Makhanda
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/61723 , vital:28052
- Description: The object of this research is to enhance the performance of non-government organizations in the Makana region of the Eastern Cape Province of South Africa by the use of knowledge management practices and principles. Non-government organizations face several service delivery challenges that affect their performance. Knowledge management assists in enhancing performance by means of organizational learning. However, the adoption of knowledge management systems has been limited to the profit-making sector. This study includes an evaluation of the contributing factors influencing the adoption of knowledge management and the extent to which non-government organizations use knowledge management to promote organizational learning. An interpretivist, qualitative case study approach was used on five non-government organizations cases from the Makana region of the Eastern Cape Province of South Africa. A suitability profile sampling method was developed to select the non-government organization cases. The participants in the research include non-government organizations’ managers, employees and volunteers. Literature was explored to gain a better understanding of the research area. The research was initiated by an open-ended questionnaire to gather data from the participants, followed by a focus group to enrich the interpretation of the findings. The research proposes a framework to facilitate the adoption of knowledge management systems in non-government organizations. The findings of the research are intended to enhance the performance of non-government organizations projects by means of the use of knowledge management systems.
- Full Text:
- Date Issued: 2018
Knowledge sharing practices amongst librarians in selected federal universities in South-Western Nigeria
- Authors: Bolanle, Akanbi Hawwa
- Date: 2017-11
- Subjects: Knowledge management , Academic libraries
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25289 , vital:64139
- Description: This study focused on Knowledge Sharing Practices Amongst Librarians in Selected Federal Universities in South-Western Nigerian. The southwest geopolitical zone chosen for this study is one of the largest geopolitical zones in Nigeria. The zone has six states with six Federal universities. Each of the states in south-west zone in Nigeria has one Federal University. The study was targeted at Librarians in each of the Federal Universities. These Librarians studied were from Obafemi Awolowo University (OAU) Ile Ife, Federal University of Technology (FUTA) Akure, University of Lagos (UNILAG) Akoka, Federal University of Oye Ekiti (FUOYE) Oye Ekiti, University of Ibadan (UI) Ibadan and Federal University of Agriculture Abeokuta (FUNAAB). The aforementioned universities are located in Osun State, Ondo State, Lagos State, Ekiti State, and Oyo State, respectively. Specifically, the objectives of this study were to determine the factors that affect the knowledge sharing practices amongst librarians in the south western Federal universities in Nigeria; to find out the perception of librarians on knowledge sharing in the Federal University libraries; to investigate the method of sharing knowledge and the effectiveness of such methods among academic librarians at the selected Universities in Nigeria; as well as to determine the extent to which librarians in Federal Universities encourage information exchange and the use of modern technologies. In order to achieve these, a multistage sampling technique was used. Purposive sampling technique was first used with the criteria that all the universities selected must be owned by Federal government; and only professional librarians in the respective university libraries participated. The Total enumerative technique was also used although not all professional librarians across the six federal universities were reached, owing to few limitations. However, 147 professional librarians across all six federal university libraries in south-western zone, Nigeria were randomly selected and eventually used for the purposes of this study. This study makes use of triangulation for data collection. In other words, the instruments used for all the data collected are Questionnaire, Interview and Focus Group Discussion. This was because the nature of data collected is a combination of qualitative and quantitative data. Questionnaires (147) were administered to librarians in all the federal universities with the aid of research assistants in each of the institution libraries. Descriptive and Inferential Statistics were used to analyse the data gathered with the aid of Statistical package for Social Sciences (SPSS) version 23. Subsequently, the Interview and Focus Group Discussion were organized after retrieving data gathered through questionnaires. Focus Group Discussion (FGD) was used to get some facts in line with the objectives of the study from librarians in the areas of study. This was done with the aid of a tape recorder, which was later transcribed and descriptively analyzed. Data gathered with the aid of interview and FGD were transcribed and interpreted. From all the instruments across the areas of study, it was found that the rate at which knowledge is shared through meetings and workshops is not encouraging as the findings showed that there was a very low response in this regard. The study concluded that there were several factors that affect knowledge sharing practices in the study site. Some of the key factors that influence knowledge sharing practices include: organizational structure, provision of incentives, Managerial practices, improved ICT, social relationship and training. This therefore suggests that organizational structure, provision of incentives, managerial practices, improved ICT, social relationship, training, trust, peer influence and perceived reciprocal benefit have a significant effect on knowledge sharing practices amongst librarians in South-western federal University libraries. It was found that there was a positive and significant effect of organizational structure on knowledge sharing practices amongst librarians. Results of the descriptive statistics on the perception of some librarians showed that librarians understood the concept of knowledge sharing as they agreed that knowledge possessed by an individual should be shared with another individual. In addition, on average, librarians supported the fact that knowledge sharing can bring innovation and creativity to library services. Although the findings were somehow consistent with previous studies, this study noted a number of contradictions and gaps that border on some of these factors. These are mode of sharing knowledge; particularly with respect to the availability of ICT facilities and their usage and the extent to which librarians in the study area share their knowledge which seems to be somehow not encouraging. Based on the findings, it was recommended that Organizational structures within each University library should be friendly and productive. Subsequently, No matter what, more is better than less. Librarians in all the six selected Southwestern university libraries should be motivated by giving them more incentives or rewards (both intrinsic and extrinsic rewards). In other words, there is a need for the management of the respective institutions to introduce additional incentives in order for their staff (librarians) to be fully motivated to increase their impetus to engage more in knowledge sharing practices. Despite the positive perception of librarians in the area of study, they still need to be motivated. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2017
- Full Text:
- Date Issued: 2017-11
- Authors: Bolanle, Akanbi Hawwa
- Date: 2017-11
- Subjects: Knowledge management , Academic libraries
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25289 , vital:64139
- Description: This study focused on Knowledge Sharing Practices Amongst Librarians in Selected Federal Universities in South-Western Nigerian. The southwest geopolitical zone chosen for this study is one of the largest geopolitical zones in Nigeria. The zone has six states with six Federal universities. Each of the states in south-west zone in Nigeria has one Federal University. The study was targeted at Librarians in each of the Federal Universities. These Librarians studied were from Obafemi Awolowo University (OAU) Ile Ife, Federal University of Technology (FUTA) Akure, University of Lagos (UNILAG) Akoka, Federal University of Oye Ekiti (FUOYE) Oye Ekiti, University of Ibadan (UI) Ibadan and Federal University of Agriculture Abeokuta (FUNAAB). The aforementioned universities are located in Osun State, Ondo State, Lagos State, Ekiti State, and Oyo State, respectively. Specifically, the objectives of this study were to determine the factors that affect the knowledge sharing practices amongst librarians in the south western Federal universities in Nigeria; to find out the perception of librarians on knowledge sharing in the Federal University libraries; to investigate the method of sharing knowledge and the effectiveness of such methods among academic librarians at the selected Universities in Nigeria; as well as to determine the extent to which librarians in Federal Universities encourage information exchange and the use of modern technologies. In order to achieve these, a multistage sampling technique was used. Purposive sampling technique was first used with the criteria that all the universities selected must be owned by Federal government; and only professional librarians in the respective university libraries participated. The Total enumerative technique was also used although not all professional librarians across the six federal universities were reached, owing to few limitations. However, 147 professional librarians across all six federal university libraries in south-western zone, Nigeria were randomly selected and eventually used for the purposes of this study. This study makes use of triangulation for data collection. In other words, the instruments used for all the data collected are Questionnaire, Interview and Focus Group Discussion. This was because the nature of data collected is a combination of qualitative and quantitative data. Questionnaires (147) were administered to librarians in all the federal universities with the aid of research assistants in each of the institution libraries. Descriptive and Inferential Statistics were used to analyse the data gathered with the aid of Statistical package for Social Sciences (SPSS) version 23. Subsequently, the Interview and Focus Group Discussion were organized after retrieving data gathered through questionnaires. Focus Group Discussion (FGD) was used to get some facts in line with the objectives of the study from librarians in the areas of study. This was done with the aid of a tape recorder, which was later transcribed and descriptively analyzed. Data gathered with the aid of interview and FGD were transcribed and interpreted. From all the instruments across the areas of study, it was found that the rate at which knowledge is shared through meetings and workshops is not encouraging as the findings showed that there was a very low response in this regard. The study concluded that there were several factors that affect knowledge sharing practices in the study site. Some of the key factors that influence knowledge sharing practices include: organizational structure, provision of incentives, Managerial practices, improved ICT, social relationship and training. This therefore suggests that organizational structure, provision of incentives, managerial practices, improved ICT, social relationship, training, trust, peer influence and perceived reciprocal benefit have a significant effect on knowledge sharing practices amongst librarians in South-western federal University libraries. It was found that there was a positive and significant effect of organizational structure on knowledge sharing practices amongst librarians. Results of the descriptive statistics on the perception of some librarians showed that librarians understood the concept of knowledge sharing as they agreed that knowledge possessed by an individual should be shared with another individual. In addition, on average, librarians supported the fact that knowledge sharing can bring innovation and creativity to library services. Although the findings were somehow consistent with previous studies, this study noted a number of contradictions and gaps that border on some of these factors. These are mode of sharing knowledge; particularly with respect to the availability of ICT facilities and their usage and the extent to which librarians in the study area share their knowledge which seems to be somehow not encouraging. Based on the findings, it was recommended that Organizational structures within each University library should be friendly and productive. Subsequently, No matter what, more is better than less. Librarians in all the six selected Southwestern university libraries should be motivated by giving them more incentives or rewards (both intrinsic and extrinsic rewards). In other words, there is a need for the management of the respective institutions to introduce additional incentives in order for their staff (librarians) to be fully motivated to increase their impetus to engage more in knowledge sharing practices. Despite the positive perception of librarians in the area of study, they still need to be motivated. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2017
- Full Text:
- Date Issued: 2017-11
An exploration of knowledge sharing as a means of improving municipal governance in selected Limpopo municipalities
- Dikotla, Maoka Andries https://orcid.org/0000-0002-6699-6782
- Authors: Dikotla, Maoka Andries https://orcid.org/0000-0002-6699-6782
- Date: 2016-08
- Subjects: Knowledge management , Information services , Organizational learning
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24750 , vital:63548
- Description: The aim of this study was to underscore the role of knowledge sharing in improving the municipal governance in the local government sector of South Africa. The objectives of the study were to find out the kind of knowledge management programmes which are in place in the municipalities of Limpopo Province; establish the extent to which municipalities in Limpopo encourage knowledge sharing for improvement of municipal governance; determine factors which affect knowledge sharing among employees of municipalities of Limpopo Province, and propose recommendations and strategies on how to optimally share knowledge in Limpopo municipalities. The nature of this study warranted the use of two research paradigms, namely positivist and interpretivist approaches. The study employed an integrated research method which covered both the qualitative and quantitative approach. In collecting data, data instruments were triangulated. In this regard, the researcher mostly used a questionnaire with little employment of interviews and observation. The researcher sampled 438 employees and 21 managers from the selected municipalities. Quantitative data was analysed using IBM Statistical Package for Social Science (SPSS) version 23. Qualitative data was analysed using thematic analysis. The major findings of the study are the following: poor knowledge management programmes in Limpopo municipalities, knowledge sharing among the employees and across the municipalities is not encouraged, knowledge sharing in Limpopo municipalities is affected by both individual and organisational barriers and under-utilisation of information communication technology tools to support knowledge management programmes and practices. Comparatively, the findings of this study to a large extent support what has been recorded in literature. However, the study contradicts a typical mind set of many people that “knowledge is power” and cannot be shared freely. The study recommended to Limpopo municipalities to develop Knowledge sharing strategies that need to be linked to municipal strategic plans; involvement of top management in knowledge management activities; development of knowledge-friendly culture and utilisation of information communication technology tools in support of knowledge sharing. Some recommendations for further study were also provided. Among others, the study recommended that a study on the use of incentive systems as a means of encouraging knowledge sharing be conducted in selected municipalities. This was because studies on the use of incentive systems for motivating knowledge sharing yielded contradictory findings in many organisations. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2016
- Full Text:
- Date Issued: 2016-08
- Authors: Dikotla, Maoka Andries https://orcid.org/0000-0002-6699-6782
- Date: 2016-08
- Subjects: Knowledge management , Information services , Organizational learning
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24750 , vital:63548
- Description: The aim of this study was to underscore the role of knowledge sharing in improving the municipal governance in the local government sector of South Africa. The objectives of the study were to find out the kind of knowledge management programmes which are in place in the municipalities of Limpopo Province; establish the extent to which municipalities in Limpopo encourage knowledge sharing for improvement of municipal governance; determine factors which affect knowledge sharing among employees of municipalities of Limpopo Province, and propose recommendations and strategies on how to optimally share knowledge in Limpopo municipalities. The nature of this study warranted the use of two research paradigms, namely positivist and interpretivist approaches. The study employed an integrated research method which covered both the qualitative and quantitative approach. In collecting data, data instruments were triangulated. In this regard, the researcher mostly used a questionnaire with little employment of interviews and observation. The researcher sampled 438 employees and 21 managers from the selected municipalities. Quantitative data was analysed using IBM Statistical Package for Social Science (SPSS) version 23. Qualitative data was analysed using thematic analysis. The major findings of the study are the following: poor knowledge management programmes in Limpopo municipalities, knowledge sharing among the employees and across the municipalities is not encouraged, knowledge sharing in Limpopo municipalities is affected by both individual and organisational barriers and under-utilisation of information communication technology tools to support knowledge management programmes and practices. Comparatively, the findings of this study to a large extent support what has been recorded in literature. However, the study contradicts a typical mind set of many people that “knowledge is power” and cannot be shared freely. The study recommended to Limpopo municipalities to develop Knowledge sharing strategies that need to be linked to municipal strategic plans; involvement of top management in knowledge management activities; development of knowledge-friendly culture and utilisation of information communication technology tools in support of knowledge sharing. Some recommendations for further study were also provided. Among others, the study recommended that a study on the use of incentive systems as a means of encouraging knowledge sharing be conducted in selected municipalities. This was because studies on the use of incentive systems for motivating knowledge sharing yielded contradictory findings in many organisations. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2016
- Full Text:
- Date Issued: 2016-08
The role of records management in the sustainability of small micro medium enterprises (SMMEs) in the Eastern Cape, South Africa: a study of Alice and Fort Beaufort
- Ajibade, Patrick https://orcid.org/0000-0002-8608-8378
- Authors: Ajibade, Patrick https://orcid.org/0000-0002-8608-8378
- Date: 2014
- Subjects: Knowledge management , Small business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25259 , vital:64122
- Description: The study sought to investigate the role of records management in the sustainability of the Small Micro, Medium enterprises (SMMEs) in the Eastern Cape Province of South Africa with focus on Alice and Fort Beaufort towns. The objectives of the study were to identify the types of records that are kept by SMMEs; evaluate the infrastructure for the SMMEs records management; determine the compliance of SMMEs with the existing RM legal and regulatory requirements; and identify the challenges related to SMMEs records practices. Twenty three (23) respondents from SMMEs were interviewed. Findings revealed all the respondents could not confirm adoption of any systemic way of records management to support business functions and operations. Majority of the SMMEs due to their inability to maintain records could not identify potential benefit of business RM with an exception of three SMMEs. The respondents were not aware of any compliance and regulatory framework most especially on business records management. The challenges facing SMMEs include; inability to capture/create maintain, preserve business records systematically in its lifecycle. The SMMEs lack needed training especially in records management to allow them the benefit of maintaining business records. It is recommended that SMMEs should acquire skill that would enable them manage their business records that may help improved decision making. There should be legislative and regulatory framework that ensures compliance. And assistance should be rendered to train SMMEs on basic RM skills that could improve their business operations. , Thesis (MLIS) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014
- Authors: Ajibade, Patrick https://orcid.org/0000-0002-8608-8378
- Date: 2014
- Subjects: Knowledge management , Small business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25259 , vital:64122
- Description: The study sought to investigate the role of records management in the sustainability of the Small Micro, Medium enterprises (SMMEs) in the Eastern Cape Province of South Africa with focus on Alice and Fort Beaufort towns. The objectives of the study were to identify the types of records that are kept by SMMEs; evaluate the infrastructure for the SMMEs records management; determine the compliance of SMMEs with the existing RM legal and regulatory requirements; and identify the challenges related to SMMEs records practices. Twenty three (23) respondents from SMMEs were interviewed. Findings revealed all the respondents could not confirm adoption of any systemic way of records management to support business functions and operations. Majority of the SMMEs due to their inability to maintain records could not identify potential benefit of business RM with an exception of three SMMEs. The respondents were not aware of any compliance and regulatory framework most especially on business records management. The challenges facing SMMEs include; inability to capture/create maintain, preserve business records systematically in its lifecycle. The SMMEs lack needed training especially in records management to allow them the benefit of maintaining business records. It is recommended that SMMEs should acquire skill that would enable them manage their business records that may help improved decision making. There should be legislative and regulatory framework that ensures compliance. And assistance should be rendered to train SMMEs on basic RM skills that could improve their business operations. , Thesis (MLIS) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014
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