Development of a Mobile-Based Livestock Breeding Management System for Communal Farmers in Eastern Cape, South Africa
- Authors: Aduradola, Oluwatobi John
- Date: 2021-05
- Subjects: Mobile communication systems , Mobile computing
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20600 , vital:46364
- Description: More than a decade ago, South Africa realized the significance of Information and Communication Technology (ICT) and its use in delivering several services; there are still several challenges that block implementing an ICT-based system to deliver services and information better. Since communal development is still one of the country's biggest concerns, ICT is among several advances and views recognized for speeding up communal development and providing for the country's economic growth. This research aimed to investigate and implement ICT tools for communal farmers in the context of information needs and information dissemination. The research concentrated on the technical tools and skills needed to implement an ICT tool for communal farmers and other stakeholders. A prototyping methodology was used in this research in the development of the required prototype. A study was then conducted to understand the present state and the information needs of communal farmers where the questionnaire was administered. The research results demonstrated the critical need for communal farmers to get information timely at their convenience. A mobile database system was then designed and developed that suits communal farmers' nature. This system was an offline android application that assists with their information need and its dissemination, and it allows the sharing of the communal farmer's data to other stakeholders. , Thesis (MSc) (Computer Science)-- University of Fort Hare, 2021
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- Authors: Aduradola, Oluwatobi John
- Date: 2021-05
- Subjects: Mobile communication systems , Mobile computing
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20600 , vital:46364
- Description: More than a decade ago, South Africa realized the significance of Information and Communication Technology (ICT) and its use in delivering several services; there are still several challenges that block implementing an ICT-based system to deliver services and information better. Since communal development is still one of the country's biggest concerns, ICT is among several advances and views recognized for speeding up communal development and providing for the country's economic growth. This research aimed to investigate and implement ICT tools for communal farmers in the context of information needs and information dissemination. The research concentrated on the technical tools and skills needed to implement an ICT tool for communal farmers and other stakeholders. A prototyping methodology was used in this research in the development of the required prototype. A study was then conducted to understand the present state and the information needs of communal farmers where the questionnaire was administered. The research results demonstrated the critical need for communal farmers to get information timely at their convenience. A mobile database system was then designed and developed that suits communal farmers' nature. This system was an offline android application that assists with their information need and its dissemination, and it allows the sharing of the communal farmer's data to other stakeholders. , Thesis (MSc) (Computer Science)-- University of Fort Hare, 2021
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The mediating role of mobile technology in the linkage between customer satisfaction and customer loyalty
- Authors: Chihombori, Rumbidzai Anna
- Date: 2012
- Subjects: Mobile commerce , Mobile communication systems , Customer services -- Management , Customer relations , Customer loyalty , Customer services -- Evaluation
- Language: English
- Type: Thesis , Masters , M Com (Business Management)
- Identifier: vital:11324 , http://hdl.handle.net/10353/d1013388 , Mobile commerce , Mobile communication systems , Customer services -- Management , Customer relations , Customer loyalty , Customer services -- Evaluation
- Description: The main objective of this study was to critically investigate the mediating role that the use of mobile technology plays in the linkage between customer satisfaction and customer loyalty in a semi-urban environment. The research problem focused on the application of mobile technology in the linkage between customer satisfaction and customer loyalty in the clothing industry in King Williams Town. In accomplishing this objective, this research study hypothesised that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty of customers of clothing retailers in South Africa. Multiple regression was conducted to test for the first hypothesis. The first secondary objective aimed at establishing if there is disconfirmation between customer expectations and the performance of clothing retail outlets in King Williams Town. In exploring this objective, it was hypothesised that there is negative disconfirmation between customer expectations and performance. A paired sample test was conducted to test for this hypothesis. In addition, the influence of service quality and customer satisfaction on customer loyalty was explored. To accomplish these, it was hypothesised that both service quality and customer satisfaction have an influence on customer loyalty. Pearson’s Correlation and the Chi-Square Test were applied to test the influence of service quality and Customer satisfaction on Customer loyalty. Data was analysed using the Statistical Package for Social Sciences (SPSS) statistical software. Regression analysis, chi-square tests, Paired sample tests and correlation reports were used to analyse data inferentially. Reliability and validity of the research was also tested using Cronchbach’s alpha test. The results show that mobile phones have become a basic necessity for customers and that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty; however, the mediation is partial. The results also show that there is positive disconfirmation between customer expectations and retailer performance; that both service quality and customer satisfaction have a positive correlation with customer loyalty and that mobile technology enhances customer loyalty. Finally, the results show that the total service experience of customers is favourable vii because the five components of service quality were rendered at a high level of service quality. The study offers several managerial recommendations. Firstly, retail managers should make strategic investments in mobile technology and use this technology to the full to reap the benefits of technologically advanced mobile communication. Secondly, managers should be creative in their use of this mobile technology to enhance customer satisfaction and, hence, customer loyalty. Thirdly, managers should prioritise the improvement of all five components of service quality in order to enhance customer loyalty. Finally, managers should provide a customer-centred service experience that exceeds customer expectations for service quality and mobile communication, one that maximises customer satisfaction and loyalty. The implementation of these recommendations could result in clothing retailers providing a customer-focused service experience in all five aspects of service quality. To successfully implement these recommendations, clothing retailers should: ensure that expectations created, could be accomplished or exceeded to build and enhance customer satisfaction; create expectations that are realistic to avoid negative disconfirmation and hence customer dissatisfaction; implement innovative and creative mobile communication strategies to build and enhance customer loyalty; and finally, improve loyalty programmes to enlarge the customer base.
- Full Text:
- Authors: Chihombori, Rumbidzai Anna
- Date: 2012
- Subjects: Mobile commerce , Mobile communication systems , Customer services -- Management , Customer relations , Customer loyalty , Customer services -- Evaluation
- Language: English
- Type: Thesis , Masters , M Com (Business Management)
- Identifier: vital:11324 , http://hdl.handle.net/10353/d1013388 , Mobile commerce , Mobile communication systems , Customer services -- Management , Customer relations , Customer loyalty , Customer services -- Evaluation
- Description: The main objective of this study was to critically investigate the mediating role that the use of mobile technology plays in the linkage between customer satisfaction and customer loyalty in a semi-urban environment. The research problem focused on the application of mobile technology in the linkage between customer satisfaction and customer loyalty in the clothing industry in King Williams Town. In accomplishing this objective, this research study hypothesised that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty of customers of clothing retailers in South Africa. Multiple regression was conducted to test for the first hypothesis. The first secondary objective aimed at establishing if there is disconfirmation between customer expectations and the performance of clothing retail outlets in King Williams Town. In exploring this objective, it was hypothesised that there is negative disconfirmation between customer expectations and performance. A paired sample test was conducted to test for this hypothesis. In addition, the influence of service quality and customer satisfaction on customer loyalty was explored. To accomplish these, it was hypothesised that both service quality and customer satisfaction have an influence on customer loyalty. Pearson’s Correlation and the Chi-Square Test were applied to test the influence of service quality and Customer satisfaction on Customer loyalty. Data was analysed using the Statistical Package for Social Sciences (SPSS) statistical software. Regression analysis, chi-square tests, Paired sample tests and correlation reports were used to analyse data inferentially. Reliability and validity of the research was also tested using Cronchbach’s alpha test. The results show that mobile phones have become a basic necessity for customers and that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty; however, the mediation is partial. The results also show that there is positive disconfirmation between customer expectations and retailer performance; that both service quality and customer satisfaction have a positive correlation with customer loyalty and that mobile technology enhances customer loyalty. Finally, the results show that the total service experience of customers is favourable vii because the five components of service quality were rendered at a high level of service quality. The study offers several managerial recommendations. Firstly, retail managers should make strategic investments in mobile technology and use this technology to the full to reap the benefits of technologically advanced mobile communication. Secondly, managers should be creative in their use of this mobile technology to enhance customer satisfaction and, hence, customer loyalty. Thirdly, managers should prioritise the improvement of all five components of service quality in order to enhance customer loyalty. Finally, managers should provide a customer-centred service experience that exceeds customer expectations for service quality and mobile communication, one that maximises customer satisfaction and loyalty. The implementation of these recommendations could result in clothing retailers providing a customer-focused service experience in all five aspects of service quality. To successfully implement these recommendations, clothing retailers should: ensure that expectations created, could be accomplished or exceeded to build and enhance customer satisfaction; create expectations that are realistic to avoid negative disconfirmation and hence customer dissatisfaction; implement innovative and creative mobile communication strategies to build and enhance customer loyalty; and finally, improve loyalty programmes to enlarge the customer base.
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A model to measure the maturuty of smartphone security at software consultancies
- Authors: Allam, Sean
- Date: 2009
- Subjects: Computer networks -- Security measures , Capability maturity model (Computer software) , Smartphones , Wireless Internet , Mobile communication systems , Mobile computing
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11135 , http://hdl.handle.net/10353/281 , Computer networks -- Security measures , Capability maturity model (Computer software) , Smartphones , Wireless Internet , Mobile communication systems , Mobile computing
- Description: Smartphones are proliferating into the workplace at an ever-increasing rate, similarly the threats that they pose is increasing. In an era of constant connectivity and availability, information is freed up of constraints of time and place. This research project delves into the risks introduced by smartphones, and through multiple cases studies, a maturity measurement model is formulated. The model is based on recommendations from two leading information security frameworks, the COBIT 4.1 framework and ISO27002 code of practice. Ultimately, a combination of smartphone specific risks are integrated with key control recommendations, in providing a set of key measurable security maturity components. The subjective opinions of case study respondents are considered a key component in achieving a solution. The solution addresses the concerns of not only policy makers, but also the employees subjected to the security policies. Nurturing security awareness into organisational culture through reinforcement and employee acceptance is highlighted in this research project. Software consultancies can use this model to mitigate risks, while harnessing the potential strategic advantages of mobile computing through smartphone devices. In addition, this research project identifies the critical components of a smartphone security solution. As a result, a model is provided for software consultancies due to the intense reliance on information within these types of organisations. The model can be effectively applied to any information intensive organisation.
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- Authors: Allam, Sean
- Date: 2009
- Subjects: Computer networks -- Security measures , Capability maturity model (Computer software) , Smartphones , Wireless Internet , Mobile communication systems , Mobile computing
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11135 , http://hdl.handle.net/10353/281 , Computer networks -- Security measures , Capability maturity model (Computer software) , Smartphones , Wireless Internet , Mobile communication systems , Mobile computing
- Description: Smartphones are proliferating into the workplace at an ever-increasing rate, similarly the threats that they pose is increasing. In an era of constant connectivity and availability, information is freed up of constraints of time and place. This research project delves into the risks introduced by smartphones, and through multiple cases studies, a maturity measurement model is formulated. The model is based on recommendations from two leading information security frameworks, the COBIT 4.1 framework and ISO27002 code of practice. Ultimately, a combination of smartphone specific risks are integrated with key control recommendations, in providing a set of key measurable security maturity components. The subjective opinions of case study respondents are considered a key component in achieving a solution. The solution addresses the concerns of not only policy makers, but also the employees subjected to the security policies. Nurturing security awareness into organisational culture through reinforcement and employee acceptance is highlighted in this research project. Software consultancies can use this model to mitigate risks, while harnessing the potential strategic advantages of mobile computing through smartphone devices. In addition, this research project identifies the critical components of a smartphone security solution. As a result, a model is provided for software consultancies due to the intense reliance on information within these types of organisations. The model can be effectively applied to any information intensive organisation.
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