An assessment of the role of information and communication technology (ICT) in enhancing employee performance: a case-study of Nkonkobe local municipality
- Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Authors: Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Date: 2015-06
- Subjects: Municipal government , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25157 , vital:63983
- Description: The operations and utilisation of Information and Communication Technology (ICT) are not well understood and have rarely been addressed both nationally and internationally. The aim of this study is therefore to establish a base level of understanding of the operational core values of ICT in Nkonkobe Local Municipality in the Eastern Cape Province of South Africa. The study used a qualitative research design that involved a desktop review methodology. Data was collected through the review of available published or existing documents. Data analysis included using document analysis which consist of the existing information reviewed from the literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to the assessment of the role of ICT in enhancing employees performance with the aim of analyzing the organization structure of the municipality. Findings from previous literature revealed that there are constraints faced in the operations and utilisation of ICT. The study confirmed some of the operational hurdles to include lack of IT skills, and lack of clear understanding of ICT as well as training. The findings also identified the search for solutions to the challenges faced by the employees in Nkonkobe Local Municipality by providing an insight for further research regarding the institutional weaknesses and policy issues in this part of the world. The implications of the findings are that unless the limitations named above are resolved, ICT in Nkonkobe Local Municipality will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these challenges are suggested. , Thesis (MPA) -- Faculty of Management and Commerce, 2015
- Full Text:
- Date Issued: 2015-06
- Authors: Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Date: 2015-06
- Subjects: Municipal government , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25157 , vital:63983
- Description: The operations and utilisation of Information and Communication Technology (ICT) are not well understood and have rarely been addressed both nationally and internationally. The aim of this study is therefore to establish a base level of understanding of the operational core values of ICT in Nkonkobe Local Municipality in the Eastern Cape Province of South Africa. The study used a qualitative research design that involved a desktop review methodology. Data was collected through the review of available published or existing documents. Data analysis included using document analysis which consist of the existing information reviewed from the literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to the assessment of the role of ICT in enhancing employees performance with the aim of analyzing the organization structure of the municipality. Findings from previous literature revealed that there are constraints faced in the operations and utilisation of ICT. The study confirmed some of the operational hurdles to include lack of IT skills, and lack of clear understanding of ICT as well as training. The findings also identified the search for solutions to the challenges faced by the employees in Nkonkobe Local Municipality by providing an insight for further research regarding the institutional weaknesses and policy issues in this part of the world. The implications of the findings are that unless the limitations named above are resolved, ICT in Nkonkobe Local Municipality will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these challenges are suggested. , Thesis (MPA) -- Faculty of Management and Commerce, 2015
- Full Text:
- Date Issued: 2015-06
Critical assessment of leadership skills in developmental local government: a case study of Buffalo City Municipality in the Eastern Cape
- Mnyatheli, Mbeko Bandla Sizasomzi
- Authors: Mnyatheli, Mbeko Bandla Sizasomzi
- Date: 2011-01
- Subjects: Leadership , Municipal government , Buffalo City (South Africa)
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26175 , vital:64950
- Description: This study seeks to examine the nature and role of leadership, in pursuit of a suitable leadership for a Developmental Local Government environment. The aim of this study is to describe the nature of leadership, particularly in local government, and in public organization in general. The study begins by teasing out the various concepts and terminology attendant with leadership in this environment. The study further reviews relevant literature as basis for understanding and goes on to interrogate the general theories on leadership with a view to choose the best practice in leadership of a developmental local government. Central to its quest for answers, is the drive from the constitutional mandate, a developmental local government imposed to municipality by the constitution of the Republic of South Africa, (1996) arising out of the need to transform the South African local government from an erstwhile policy of racial segregation to a new democratic political dispensation fostering equity and access to services and resources for all citizens. The challenge for the new leadership therefore is how to deal, speedily with the huge disparities and socio-economic backlogs? What kind of leadership and what level of knowledge, skills and competencies are required and how soon can public goods and services be delivered to the satisfaction of the communities it serves? ‘Analysis of variance’ was used to analyse and interpret data collected. Literature on the difference between transactional and transformational leadership formed the basis of the findings. Finally, findings and conclusions were drawn. On the bases of these, recommendations for Buffalo City Municipality were presented. , Thesis (MPA) -- Faculty of Management and Commerce, 2011
- Full Text:
- Date Issued: 2011-01
- Authors: Mnyatheli, Mbeko Bandla Sizasomzi
- Date: 2011-01
- Subjects: Leadership , Municipal government , Buffalo City (South Africa)
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26175 , vital:64950
- Description: This study seeks to examine the nature and role of leadership, in pursuit of a suitable leadership for a Developmental Local Government environment. The aim of this study is to describe the nature of leadership, particularly in local government, and in public organization in general. The study begins by teasing out the various concepts and terminology attendant with leadership in this environment. The study further reviews relevant literature as basis for understanding and goes on to interrogate the general theories on leadership with a view to choose the best practice in leadership of a developmental local government. Central to its quest for answers, is the drive from the constitutional mandate, a developmental local government imposed to municipality by the constitution of the Republic of South Africa, (1996) arising out of the need to transform the South African local government from an erstwhile policy of racial segregation to a new democratic political dispensation fostering equity and access to services and resources for all citizens. The challenge for the new leadership therefore is how to deal, speedily with the huge disparities and socio-economic backlogs? What kind of leadership and what level of knowledge, skills and competencies are required and how soon can public goods and services be delivered to the satisfaction of the communities it serves? ‘Analysis of variance’ was used to analyse and interpret data collected. Literature on the difference between transactional and transformational leadership formed the basis of the findings. Finally, findings and conclusions were drawn. On the bases of these, recommendations for Buffalo City Municipality were presented. , Thesis (MPA) -- Faculty of Management and Commerce, 2011
- Full Text:
- Date Issued: 2011-01
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