Challenges and prospects of the billing system in a selected municipality – a dialectic examination
- Authors: Mda, Lindokuhle Primrose
- Date: 2024-12
- Subjects: Municipal finance -- South Africa -- Nelson Mandela Bay Municipality -- Accounting -- Data processing , Municipal services -- South Africa -- Nelson Mandela Bay Municipality , Local government -- Finance
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70089 , vital:78293
- Description: The purpose of this study was to investigate the challenges and prospects of the billing system in a municipality in South Africa. Municipalities play an important role in providing services to business owners and residents. Of late the media has been awash by the incorrect billing that is caused by the faulty billing system in most South African Municipalities. Although there is a lot of literature re on the billing systems, there is a dearth of studies when it comes to south African context particularly at Buffalo City Metropolitan Municipality (BCMM). Therefore, it is important to explore the challenges and prospect that comes with the billing system in the chosen municipality to fill in the literature gap. A qualitative approach was employed whereby 12 participants, who were sampled using the non-probability, purposive technique were interviewed. The study analysed data using the thematic analysis technique. Semi-structured questions were asked during interviews as a data collection method. The participants provided a comprehensive coverage (CC) of the new billing prospects. The sub-themes namely incorrect and inaccurate billing, estimated bills, lack of incentives to pursue collection, negligence, corruption, enhanced revenue collection, enhancing record management, gathering relevant information from residents and the use of mobile payment solutions was partially covered (PC). The rest of the sub-themes were comprehensively covered. The results reveal that, on average all the themes were covered in the interview implying that the participants understood the challenges faced by the billing system in BCMM, the prospects that are associated by the introduction of new billing systems, the root causes of challenges within the billing system, strategies needed to be implemented and the use of new technology and innovation. All participants acknowledge the fact that the billing system used by the municipality has a lot of challenges and there is a requirement to either upgrade it or discard it in total and replace it with technological advanced smart meters to enable accurate and correct billing. The effects of the incorrect billing were felt by both the municipal management and residents The study recommends that municipalities in South Africa, particularly BCMM should integrate their billing system with new technology to optimise their service delivery system and enhance their revenue collection. Suggested billing software to be used in municipalities include SAP, SKYBILL Utility Billing and full ERP billing, among others. This software offer a range of benefits such as easy to monitor records, revenue collection enhancements and efficiency. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Mda, Lindokuhle Primrose
- Date: 2024-12
- Subjects: Municipal finance -- South Africa -- Nelson Mandela Bay Municipality -- Accounting -- Data processing , Municipal services -- South Africa -- Nelson Mandela Bay Municipality , Local government -- Finance
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70089 , vital:78293
- Description: The purpose of this study was to investigate the challenges and prospects of the billing system in a municipality in South Africa. Municipalities play an important role in providing services to business owners and residents. Of late the media has been awash by the incorrect billing that is caused by the faulty billing system in most South African Municipalities. Although there is a lot of literature re on the billing systems, there is a dearth of studies when it comes to south African context particularly at Buffalo City Metropolitan Municipality (BCMM). Therefore, it is important to explore the challenges and prospect that comes with the billing system in the chosen municipality to fill in the literature gap. A qualitative approach was employed whereby 12 participants, who were sampled using the non-probability, purposive technique were interviewed. The study analysed data using the thematic analysis technique. Semi-structured questions were asked during interviews as a data collection method. The participants provided a comprehensive coverage (CC) of the new billing prospects. The sub-themes namely incorrect and inaccurate billing, estimated bills, lack of incentives to pursue collection, negligence, corruption, enhanced revenue collection, enhancing record management, gathering relevant information from residents and the use of mobile payment solutions was partially covered (PC). The rest of the sub-themes were comprehensively covered. The results reveal that, on average all the themes were covered in the interview implying that the participants understood the challenges faced by the billing system in BCMM, the prospects that are associated by the introduction of new billing systems, the root causes of challenges within the billing system, strategies needed to be implemented and the use of new technology and innovation. All participants acknowledge the fact that the billing system used by the municipality has a lot of challenges and there is a requirement to either upgrade it or discard it in total and replace it with technological advanced smart meters to enable accurate and correct billing. The effects of the incorrect billing were felt by both the municipal management and residents The study recommends that municipalities in South Africa, particularly BCMM should integrate their billing system with new technology to optimise their service delivery system and enhance their revenue collection. Suggested billing software to be used in municipalities include SAP, SKYBILL Utility Billing and full ERP billing, among others. This software offer a range of benefits such as easy to monitor records, revenue collection enhancements and efficiency. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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- Date Issued: 2024-12
The efficiency of service delivery in Nelson Mandela Bay Municipality, wards 22 and 36
- Xotyeni, Nompumelelo Caroline
- Authors: Xotyeni, Nompumelelo Caroline
- Date: 2017
- Subjects: Municipal services -- South Africa -- Nelson Mandela Bay Municipality , Municipal government -- South Africa -- Nelson Mandela Bay Municipality Local government -- South Africa -- Eastern Cape Comparative government
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/13425 , vital:27184
- Description: The aim of this research is to evaluate the efficiency of service delivery in specific communities, namely Wards 22 and 36, in order to assess whether residents of those communities understand the service delivery process and whether there is enough communication and relationship within the councillors and residents. It is aimed at looking at the relationship between ward councillors and the residents of the community that they are given to represent. Service delivery is something that South Africa has been battling with for years. As much as there is progress within our country, a lot still needs to be done in order to satisfy the citizens of this country. That is where the purpose of this research thus come in, it looks at what the municipality has done to assist its people in matters that are urgent, such as housing, running water and electricity, to name a few. As stated above, this research looks at the implementation, or lack thereof of the municipality, on things that they had said they would attend to in the two wards, ward 22 and ward 36.
- Full Text:
- Date Issued: 2017
- Authors: Xotyeni, Nompumelelo Caroline
- Date: 2017
- Subjects: Municipal services -- South Africa -- Nelson Mandela Bay Municipality , Municipal government -- South Africa -- Nelson Mandela Bay Municipality Local government -- South Africa -- Eastern Cape Comparative government
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/13425 , vital:27184
- Description: The aim of this research is to evaluate the efficiency of service delivery in specific communities, namely Wards 22 and 36, in order to assess whether residents of those communities understand the service delivery process and whether there is enough communication and relationship within the councillors and residents. It is aimed at looking at the relationship between ward councillors and the residents of the community that they are given to represent. Service delivery is something that South Africa has been battling with for years. As much as there is progress within our country, a lot still needs to be done in order to satisfy the citizens of this country. That is where the purpose of this research thus come in, it looks at what the municipality has done to assist its people in matters that are urgent, such as housing, running water and electricity, to name a few. As stated above, this research looks at the implementation, or lack thereof of the municipality, on things that they had said they would attend to in the two wards, ward 22 and ward 36.
- Full Text:
- Date Issued: 2017
The effects of conflict on development: the case of the Nelson Mandela Bay
- Authors: Sankoloba, Boikutso Palesa
- Date: 2013
- Subjects: Conflict management -- South Africa -- Nelson Mandela Bay Municipality , Political stability -- South Africa -- Nelson Mandela Bay Municipality , Municipal services -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9207 , http://hdl.handle.net/10948/d1020570
- Description: This study examines the effects of conflict on socio-economic development. It focuses on the ongoing political conflict in the Nelson Mandela Bay Municipality due to national political factionalism that has negatively affected service delivery. Political conflict led to the absence of the municipal manager from 2009, impacting the administration of the Metro. Since that time, no municipal manager has held office for more than four months. The municipal manager’s job is crucial to the operation of the Metro, including the allocation of funds required for service delivery. Service delivery has therefore been negatively affected by the conflict, with waste removal being particularly neglected. This has been prevalent in areas such as New Brighton and Motherwell, which will be the primary focus of this treatise. This study found that, as a consequence of the situation in the Metro community members have become indifferent to political affairs. However, they still seek change and have faith that their livelihoods could be improved.
- Full Text:
- Date Issued: 2013
- Authors: Sankoloba, Boikutso Palesa
- Date: 2013
- Subjects: Conflict management -- South Africa -- Nelson Mandela Bay Municipality , Political stability -- South Africa -- Nelson Mandela Bay Municipality , Municipal services -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9207 , http://hdl.handle.net/10948/d1020570
- Description: This study examines the effects of conflict on socio-economic development. It focuses on the ongoing political conflict in the Nelson Mandela Bay Municipality due to national political factionalism that has negatively affected service delivery. Political conflict led to the absence of the municipal manager from 2009, impacting the administration of the Metro. Since that time, no municipal manager has held office for more than four months. The municipal manager’s job is crucial to the operation of the Metro, including the allocation of funds required for service delivery. Service delivery has therefore been negatively affected by the conflict, with waste removal being particularly neglected. This has been prevalent in areas such as New Brighton and Motherwell, which will be the primary focus of this treatise. This study found that, as a consequence of the situation in the Metro community members have become indifferent to political affairs. However, they still seek change and have faith that their livelihoods could be improved.
- Full Text:
- Date Issued: 2013
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