A critical evaluation of the state of capital asset management in Nelson Mandela Bay Municipality and its impact on service delivery
- Authors: Ndleleni, Neziwe
- Date: 2024-04
- Subjects: Nelson Mandela Bay Municipality (South Africa) , Asset-liability management , Asset management accounts -- South Africa -- Port Elizabeth
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65285 , vital:74088
- Description: Over the past decades, municipalities have emerged as a significant sphere of government that provides essential services to the general population, thereby improving their standard of living. While the communities have been vocal in their demand for improved service delivery, some municipalities are finding it difficult to provide sustainable services because of their deteriorating infrastructure. As a result,this exhibits a negative impact on the citizens' standard of living. Good capital asset management and efficient use of resources, including suitable amenities to offer services as needed by communities, are required to improve the quality of services. Municipalities must comply with this directive, adhere to the governance requirement, alongside their consequent obligations to follow laws and regulations, execute their duties and deliver promises set within the communities that they serve. The objective of this research was to critically examine the state of capital asset management in NMBM and its influence on service delivery.The research adopted a qualitative method of enquiry. The researcher employed a qualitative methodology to acquire data using an interview schedule. Some basic findings suggest that aspects of capital asset management, including leadership, planning and budgetary concerns, a scarcity of technical staff, managerial dedication and engagement, political support, insufficient or absent capital asset conditions, present a challenge in NMBM. The study recommends that management take steps to enhance the implementation of an asset management policy, at the same time developing strategies and interventions to assist related service delivery directorates and personnel in the application, controlling andmonitoring of capital assets. It is necessary to improve the competence and efficiency of assets as well prioritise the required services and sustainability. The argument reflects that the techniques suggested in conjunction with the findings provide novel perspectives on the problems associated with capital assetmanagement. In the end, putting these recommendations into practice might greatly enhance asset management and service delivery in NMBM. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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- Date Issued: 2024-04
Evaluating factors influencing quality of service delivery in the Nelson Mandela Bay Municipality
- Authors: Tlali, Bernard
- Date: 2024-04
- Subjects: Nelson Mandela Bay Municipality (South Africa) , Municipal services -- South Africa -- Port Elizabeth , Local government -- South Africa -- Port Elizabeth , Municipal officials and employees -- Job satisfaction -- South Africa Job satisfaction Employee motivation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65478 , vital:74159
- Description: The provision of quality service continues to be a challenge in South Africa. This research was triggered by the quality of service delivery, which indicated a downward trend in the Nelson Mandela Bay Municipality during the past five years. Notably, deficiencies in the quality of service delivery are a prevalent problem for municipalities, including the Nelson Mandela Bay Municipality. Insufficient strategic leadership skills in management lead to a lack of satisfaction, motivation and a loss of loyalty among employees, which leads to poor quality of services delivered to the community. In order to understand the relationship between employee loyalty, employee satisfaction, leadership styles, and quality of service delivery, this study aimed to evaluate the factors influencing the quality of service delivery in the Nelson Mandela Bay Municipality with the intention to enhance these from the employee’s perspective. This study followed a quantitative approach with stratified random sampling. Online surveys were used to collect data from sampled Nelson Mandela Bay Municipality employees. The sample size was 110 respondents, and a 66.09% response rate was achieved. Data analysis techniques used in the study included exploratory factor analysis (EFA) to extract statistically significant factors. Multiple regression analysis was employed to evaluate the predictive power of independent variables (Employee Empowerment, Loyalty of Employees, Employee Satisfaction, Transformational Leadership) over the dependent variable (Quality of Service). The Pearson Product Moment Correlation analysis was used to determine the relationship between the independent and dependent variables. The findings revealed that Employee Empowerment did not influence the quality of service in the Nelson Mandela Bay Municipality. The study's findings reveal that at 95% confidence level and alpha = 0.05, Loyalty of Employees, Employee Satisfaction, and Transformational Leadership significantly positively influence the Quality of Service. The study recommends that Nelson Mandela Bay Municipality management must embark on initiatives like life-work balance, organisational commitment, innovation behaviour, and benchmarking to improve the quality of service delivery. The study has contributed to the existing body of knowledge on quality of service by introducing Loyalty of Employees, Employee Satisfaction, and Transformational Leadership as factors significantly positively influencing the quality of service delivery compared to the renowned SERVQUAL dimensions (Empathy, Responsiveness, Assurance, Reliability, and Tangibility). The study's finding indicated , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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- Date Issued: 2024-04