- Title
- The implementation of new public management principles towards effective service delivery in the Eastern Cape government
- Creator
- Gwavu, Luzuko
- Subject
- Performance--Management.
- Subject
- Public administration.
- Subject
- Performance--Evaluation.
- Date
- 2022-03
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10353/21903
- Identifier
- vital:51841
- Description
- New Public Management (NPM) is a new paradigm of public administration which highlights the failures and inadequacies of the public sector performance over time. NPM was developed in order to enhance performance and service delivery within the public sector through adopting principles of the public sector. The nature and process of the activities within the public sector and the traditional public administration have been seen as problematic. As such, the birth of NPM is grounded in the need to offer more efficient mechanisms for service delivery. This study aimed at assessing the implementation of NPM principles towards effective service delivery within the Eastern Cape government. The study was underpinned by the New Public Management Approach. A qualitative desktop review was adopted to find answers to research questions of the study. The data was evaluated qualitatively through thematic analysis. The study findings reveal that the Eastern Cape government is making strides to effectively implement NPM principles towards improving service delivery. The implemented principles are privatisation, managerialism, performance management, decentralisation and customer oriented. The effectiveness of strategies aimed at enhancing effective implementation of NPM principles for improved service delivery was also assessed. The findings show that the strategies are effective although there are some inherent issues that derail effective implementation. Poor reporting, corruption, poor management, shortage of trained managers and staff shortages were identified as challenges affecting effective implementation of NPM principles. The study recommends the need for effective implementation of anti-corruption policies as well as facilitating training and skills development.
- Description
- Thesis (MPA) -- University of Fort Hare, 2022
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (74 pages)
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management and Commerce
- Language
- English
- Rights
- University of Fort Hare
- Rights
- All Rights Reserved
- Rights
- Open Access
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UFH Department of Public Administration
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | GWAVU 200221175 PUBLIC ADMIN.pdf | 619 KB | Adobe Acrobat PDF | View Details Download |