Investigating the factors that influence use of ICTs for citizen engagement in Malawi
- Authors: Sibande, Rachel Chavula
- Date: 2021-04
- Subjects: Information technology -- Malawi , Political participation -- Malawi , Mobile apps -- Malawi , UTAUT , Mzinda
- Language: English
- Type: thesis , text , Doctoral , PhD
- Identifier: http://hdl.handle.net/10962/177019 , vital:42782 , 10.21504/10962/177019
- Description: Literature has suggested that Malawians are keen to participate. Malawian’s willingness to participate is evident as the country has recorded high voter turnouts during the elections in recent decades. However, literature also suggests that there is minimal citizen engagement in between elections. Elsewhere, Information and Communication Technologies (ICTs) have been used to enhance citizen engagement, but ICT led citizen engagement is still an emerging field and yet to be explored as an area of research particularly in Malawi. We thus sought to explore if the use of ICTs could improve citizen engagement with councils, councilors, and utility companies that provide water and electricity in Malawi. We developed and deployed an ICT platform called Mzinda which means My location in Malawi’s populous Chichewa language. The platform provided various channels for citizens and duty bearers to engage via SMS, USSD, web and a mobile application. We sought to understand the factors that influence citizen’s behavior intention to use an ICT platform to engage. We applied the modified UTAUT model by including Attitude and Self Efficacy social constructs that have among others been cited as limitations of the UTAUT model. We conducted factor loadings of six social constructs of the modified UTAUT model to validate content and reexamine the model in the context of citizen engagement using ICTs in Malawi. We found that, Attitude and Self Efficacy were not significant determinants of the Behaviour Intention for citizens to use the ICT platform. However, 75% of the Behaviour Intention was influenced by Perfomance Expectancy and Effort Expectancy as moderated by age and gender. Empirical evidence showed that responsiveness and actionability of councils and councillors had improved. We also learned that citizens believed that service delivery had improved and that they had more influence over councils, councillors, and the utility companies because of using the ICT platform. We conclude by noting that improvements in service delivery; enhanced responsiveness and actionability of councils, councillors and the utility companies were not necessarily as a result of the ICT platform alone; but a combination of ICTs and non-technology mechanisms of engaging the stakeholders through community campaigns, radio programs, print media engagement, community meetings and debates among others. It is evident that ICTs are not the panacea of all citizen engagement problems. This research can be useful to researchers and practitioners in the technology and citizen engagement domains. , Thesis (MSc) -- Faculty of Science, Department of Computer Science, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Sibande, Rachel Chavula
- Date: 2021-04
- Subjects: Information technology -- Malawi , Political participation -- Malawi , Mobile apps -- Malawi , UTAUT , Mzinda
- Language: English
- Type: thesis , text , Doctoral , PhD
- Identifier: http://hdl.handle.net/10962/177019 , vital:42782 , 10.21504/10962/177019
- Description: Literature has suggested that Malawians are keen to participate. Malawian’s willingness to participate is evident as the country has recorded high voter turnouts during the elections in recent decades. However, literature also suggests that there is minimal citizen engagement in between elections. Elsewhere, Information and Communication Technologies (ICTs) have been used to enhance citizen engagement, but ICT led citizen engagement is still an emerging field and yet to be explored as an area of research particularly in Malawi. We thus sought to explore if the use of ICTs could improve citizen engagement with councils, councilors, and utility companies that provide water and electricity in Malawi. We developed and deployed an ICT platform called Mzinda which means My location in Malawi’s populous Chichewa language. The platform provided various channels for citizens and duty bearers to engage via SMS, USSD, web and a mobile application. We sought to understand the factors that influence citizen’s behavior intention to use an ICT platform to engage. We applied the modified UTAUT model by including Attitude and Self Efficacy social constructs that have among others been cited as limitations of the UTAUT model. We conducted factor loadings of six social constructs of the modified UTAUT model to validate content and reexamine the model in the context of citizen engagement using ICTs in Malawi. We found that, Attitude and Self Efficacy were not significant determinants of the Behaviour Intention for citizens to use the ICT platform. However, 75% of the Behaviour Intention was influenced by Perfomance Expectancy and Effort Expectancy as moderated by age and gender. Empirical evidence showed that responsiveness and actionability of councils and councillors had improved. We also learned that citizens believed that service delivery had improved and that they had more influence over councils, councillors, and the utility companies because of using the ICT platform. We conclude by noting that improvements in service delivery; enhanced responsiveness and actionability of councils, councillors and the utility companies were not necessarily as a result of the ICT platform alone; but a combination of ICTs and non-technology mechanisms of engaging the stakeholders through community campaigns, radio programs, print media engagement, community meetings and debates among others. It is evident that ICTs are not the panacea of all citizen engagement problems. This research can be useful to researchers and practitioners in the technology and citizen engagement domains. , Thesis (MSc) -- Faculty of Science, Department of Computer Science, 2021
- Full Text:
- Date Issued: 2021-04
“Exploring barriers to citizen participation in development: a case study of a participatory broadcasting project in rural Malawi”
- Authors: Mtelera, Prince
- Date: 2014
- Subjects: Political participation -- Malawi , Malawi -- Citizen participation , Citizen journalism -- Malawi
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3539 , http://hdl.handle.net/10962/d1016360
- Description: In Malawi, as in many newly-democratic countries in the developing world, donor organisations and NGOs have embarked on projects aimed at making reforms in governance which have generated a profusion of new spaces for citizen engagement. This thesis critically examines one such project in Malawi against the backdrop of a democratic nation emerging from a background of dictatorial regime. For thirty years, until 1994, Malawi was under the one-party regime of Kamuzu Banda which was characterised by dictatorial tendencies, in which participatory processes were non-existent and development was defined in terms of client-patronage relationships between the state and society (Cammack, 2004: 17). In 1994, however, Malawi embraced a multiparty system of government, paving way to various political and social reforms, which adopted participatory approaches to development. Drawing on a number of literatures, this thesis seeks to historicize the relationship which developed during the pre democracy era between the state and society in Malawi to underscore its influence on the current dispositions displayed by both bureaucrats and citizens as they engage in participatory decision making processes. This is achieved through a critical realist case study of a participatory radio project in Malawi called Ndizathuzomwe which works through a network of community-based radio production structures popularly known as ‘Radio Listening Clubs’(RLCs) where communities are mobilised at village level to first identify and define development problems through consensus and then secondly engage state bureaucrats, politicians, and members of other relevant service delivery organisations in making decisions aimed at resolving community-identified development problems (Chijere-Chirwa et al, 2000). Unlike during the pre-democracy era, there is now a shift in the discourse of participation in development, from the participation of ‘beneficiaries’ in projects, to the more political and rights-based definitions of participation by citizens who are the ‘makers and shapers’ of their own development (Cornwall and Gaventa, 2000). The findings of this thesis, however point to the fact that, there remains a gap between normative expectations and empirical realities in that spaces for participation are not neutral, but are themselves shaped by power relations (Cornwall, 2002). A number of preconditions exist for entry into participatory institutions as such entry of certain interests and actors into public spaces is privileged over others through a prevailing mobilisation of bias or rules of the game (Lukes, 1974: I)
- Full Text:
- Date Issued: 2014
- Authors: Mtelera, Prince
- Date: 2014
- Subjects: Political participation -- Malawi , Malawi -- Citizen participation , Citizen journalism -- Malawi
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3539 , http://hdl.handle.net/10962/d1016360
- Description: In Malawi, as in many newly-democratic countries in the developing world, donor organisations and NGOs have embarked on projects aimed at making reforms in governance which have generated a profusion of new spaces for citizen engagement. This thesis critically examines one such project in Malawi against the backdrop of a democratic nation emerging from a background of dictatorial regime. For thirty years, until 1994, Malawi was under the one-party regime of Kamuzu Banda which was characterised by dictatorial tendencies, in which participatory processes were non-existent and development was defined in terms of client-patronage relationships between the state and society (Cammack, 2004: 17). In 1994, however, Malawi embraced a multiparty system of government, paving way to various political and social reforms, which adopted participatory approaches to development. Drawing on a number of literatures, this thesis seeks to historicize the relationship which developed during the pre democracy era between the state and society in Malawi to underscore its influence on the current dispositions displayed by both bureaucrats and citizens as they engage in participatory decision making processes. This is achieved through a critical realist case study of a participatory radio project in Malawi called Ndizathuzomwe which works through a network of community-based radio production structures popularly known as ‘Radio Listening Clubs’(RLCs) where communities are mobilised at village level to first identify and define development problems through consensus and then secondly engage state bureaucrats, politicians, and members of other relevant service delivery organisations in making decisions aimed at resolving community-identified development problems (Chijere-Chirwa et al, 2000). Unlike during the pre-democracy era, there is now a shift in the discourse of participation in development, from the participation of ‘beneficiaries’ in projects, to the more political and rights-based definitions of participation by citizens who are the ‘makers and shapers’ of their own development (Cornwall and Gaventa, 2000). The findings of this thesis, however point to the fact that, there remains a gap between normative expectations and empirical realities in that spaces for participation are not neutral, but are themselves shaped by power relations (Cornwall, 2002). A number of preconditions exist for entry into participatory institutions as such entry of certain interests and actors into public spaces is privileged over others through a prevailing mobilisation of bias or rules of the game (Lukes, 1974: I)
- Full Text:
- Date Issued: 2014
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