Formulating an operational efficient strategy for the national health laboratory services in the Eastern Cape
- Authors: Sizila, Wandile
- Date: 2023-12
- Subjects: Strategic planning , Organizational effectiveness , Success in business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65993 , vital:74294
- Description: This treatise presents the formulation of an operational efficient strategy for the National Health Laboratory Services (NHLS) in the Eastern Cape. Operational inefficiency in the NHLS has the potential to delay laboratory results delivery for necessary health intervention, which may have a negative impact on individuals’ health or lead to death. The aim of the study is to highlight inadequacies that may cause poor service delivery and formulate an operational plan for the NHLS in the Eastern Cape. Strategic efficiency is derived from the resource-based and agent theories. Even though there is a difference between service and manufacturing industries, the operational strategic framework can be used in both. A strategic framework is implemented by assessing market requirements and using the top-down or bottom-up approach. To monitor and regulate these strategies, one can utilise, among others, scorecards, corporate social responsibility and risk management. This is a qualitative research study using semi-structured interviews to gather information from 11 participants. The study targeted managers in the NHLS Eastern Cape region, with a non-probability method, as the large number of managers in the entire region made it impossible to do a random study. Furthermore, the data were analysed by the thematic analysis method. The literature review identified six factors that influence public sector efficiency, namely, compliance issues, ethics, financial expense management, resource optimisation, accountability and service delivery. The primary study revealed several inadequacies in the NHLS Eastern Cape, namely, inefficient human resources practices, underutilising technology, ambiguous policies, delayed turnaround time, lack of financial training for management and lack of support from cross-functional departments. In addition, the results of the study warrant the following recommendations: Proper orientation of staff, with modules pertaining not only to their duties and reporting structure but also to the policies of the organisations and conduct; SWOT analyses and surveys could also be used to assess internal staff and external factors that may hinder efficiency; the installation of solar panels for laboratories, starting with the vulnerable labs in remote areas, wireless internet technology, mobile applications and software. The region also needs to practice good corporate governance, update its policies regularly and budget for all operations, including quasi fiscal activities. Lastly, support departments need to comply with an ISO certification. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023 , Abstract.
- Full Text: false
- Date Issued: 2022-04
- Date Issued: 2023-12
- Authors: Sizila, Wandile
- Date: 2023-12
- Subjects: Strategic planning , Organizational effectiveness , Success in business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/65993 , vital:74294
- Description: This treatise presents the formulation of an operational efficient strategy for the National Health Laboratory Services (NHLS) in the Eastern Cape. Operational inefficiency in the NHLS has the potential to delay laboratory results delivery for necessary health intervention, which may have a negative impact on individuals’ health or lead to death. The aim of the study is to highlight inadequacies that may cause poor service delivery and formulate an operational plan for the NHLS in the Eastern Cape. Strategic efficiency is derived from the resource-based and agent theories. Even though there is a difference between service and manufacturing industries, the operational strategic framework can be used in both. A strategic framework is implemented by assessing market requirements and using the top-down or bottom-up approach. To monitor and regulate these strategies, one can utilise, among others, scorecards, corporate social responsibility and risk management. This is a qualitative research study using semi-structured interviews to gather information from 11 participants. The study targeted managers in the NHLS Eastern Cape region, with a non-probability method, as the large number of managers in the entire region made it impossible to do a random study. Furthermore, the data were analysed by the thematic analysis method. The literature review identified six factors that influence public sector efficiency, namely, compliance issues, ethics, financial expense management, resource optimisation, accountability and service delivery. The primary study revealed several inadequacies in the NHLS Eastern Cape, namely, inefficient human resources practices, underutilising technology, ambiguous policies, delayed turnaround time, lack of financial training for management and lack of support from cross-functional departments. In addition, the results of the study warrant the following recommendations: Proper orientation of staff, with modules pertaining not only to their duties and reporting structure but also to the policies of the organisations and conduct; SWOT analyses and surveys could also be used to assess internal staff and external factors that may hinder efficiency; the installation of solar panels for laboratories, starting with the vulnerable labs in remote areas, wireless internet technology, mobile applications and software. The region also needs to practice good corporate governance, update its policies regularly and budget for all operations, including quasi fiscal activities. Lastly, support departments need to comply with an ISO certification. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023 , Abstract.
- Full Text: false
- Date Issued: 2022-04
- Date Issued: 2023-12
Factors influencing strategy implementation within a selected state-owned entity in the Eastern Cape
- Authors: Matroos, Seth
- Date: 2022-04
- Subjects: corporate governance , Strategic planning
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/57894 , vital:58306
- Description: Strategy implementation faces many challenges within the public sector of South Africa. Previous research suggests that factors such as strategy formulation, strategy control and follow-up, leadership and suitability motivation, management and employees and corporate governance leading the change influence strategy implementation to various degrees. These factors are said to influence strategy implementation positively. The aim of the study was to investigate the relationships between the above-mentioned independent variables against a dependent variable, namely, strategy implementation. In the literature review, various topics such as leadership, strategy formulation and motivation, were discussed. Descriptive statistics were derived with regard to the prevailing levels of the various independent variables within the Coega Development Corporation. The sample of this study consisted of 50 employees at different levels within the Coega Development Corporation in the Eastern Cape. The regression analysis of this study showed that all factors were statically significant except leadership and suitability motivation, management, and employees. This factor was found to be statistically insignificant as the p value was greater than 0.05 (p= 0.169289). Furthermore, the statistical data analysis indicated that strategy implementation within the Coega Development Corporations is influenced positively by factors such as strategy formulation, strategy control and follow-up and corporate governance leading the change. The managerial implications of the empirical results were discussed in the study. , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text:
- Date Issued: 2022-04
Factors influencing strategy implementation within a selected state-owned entity in the Eastern Cape
- Authors: Matroos, Seth
- Date: 2022-04
- Subjects: corporate governance , Strategic planning
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/57894 , vital:58306
- Description: Strategy implementation faces many challenges within the public sector of South Africa. Previous research suggests that factors such as strategy formulation, strategy control and follow-up, leadership and suitability motivation, management and employees and corporate governance leading the change influence strategy implementation to various degrees. These factors are said to influence strategy implementation positively. The aim of the study was to investigate the relationships between the above-mentioned independent variables against a dependent variable, namely, strategy implementation. In the literature review, various topics such as leadership, strategy formulation and motivation, were discussed. Descriptive statistics were derived with regard to the prevailing levels of the various independent variables within the Coega Development Corporation. The sample of this study consisted of 50 employees at different levels within the Coega Development Corporation in the Eastern Cape. The regression analysis of this study showed that all factors were statically significant except leadership and suitability motivation, management, and employees. This factor was found to be statistically insignificant as the p value was greater than 0.05 (p= 0.169289). Furthermore, the statistical data analysis indicated that strategy implementation within the Coega Development Corporations is influenced positively by factors such as strategy formulation, strategy control and follow-up and corporate governance leading the change. The managerial implications of the empirical results were discussed in the study. , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text:
- Date Issued: 2022-04
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