Guidelines towards the use of virtual consultation in primary healthcare
- Ndome Ndame, Evelyne Alexandra
- Authors: Ndome Ndame, Evelyne Alexandra
- Date: 2024-04
- Subjects: Telecommunication in medicine , Medicine -- Communication systems , Health services administration -- Information technology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/64728 , vital:73872
- Description: In an environment of expanding demand on the healthcare system to provide equitable, accessible, and safe healthcare, the use of information and communication technology (ICT) is one of the strategies identified to fulfil such expectations. To make this achievable, ICTs are integrated in healthcare using telehealth, which permits the provision of remote healthcare by using virtual health technologies. One domain of telehealth which permits remote care is virtual consultations. It is an important tool in the healthcare industry used to promote access to healthcare services, especially for elderly people or people with disabilities, those suffering from chronic diseases such as cardiovascular disease, diabetes, and hypertension, among others, and for people in rural and underserved communities. This is possible using videoconferencing technology, telephone consultations, email, or instant messaging. Virtual consultations are becoming an integral part of the healthcare industry all over the world, and it is important to understand how to make use of them to promote healthcare access. The purpose of this study was to create guidelines to assist primary health care professionals in the most effective ways of using virtual consultations to improve access to essential health care services. As such, the objectives governing this study were to identify the role that virtual consultations play in healthcare, to investigate the factors that impact the use of virtual consultations, to review the existing guidelines on virtual consultations, as well as to identify the requirements needed for virtual consultations. This research followed several aspects to guide the methodology of this study. The research process governing this research was the design science research process. The research made use of literature reviews, argumentation, and a survey for data collection as well as a qualitative content analysis to analyse the data. The data collection consisted of 32 survey responses, which aided in the identification of the factors impacting the use of virtual consultations. The results showed that virtual consultations are utilised for various aspects of care delivery, but face-to-face consultations are still the first choice of consultation. , Thesis (MIT) -- Faculty of Engineering, the Built Environment and Technology, School of Information Technology, 2024
- Full Text:
- Date Issued: 2024-04
- Authors: Ndome Ndame, Evelyne Alexandra
- Date: 2024-04
- Subjects: Telecommunication in medicine , Medicine -- Communication systems , Health services administration -- Information technology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/64728 , vital:73872
- Description: In an environment of expanding demand on the healthcare system to provide equitable, accessible, and safe healthcare, the use of information and communication technology (ICT) is one of the strategies identified to fulfil such expectations. To make this achievable, ICTs are integrated in healthcare using telehealth, which permits the provision of remote healthcare by using virtual health technologies. One domain of telehealth which permits remote care is virtual consultations. It is an important tool in the healthcare industry used to promote access to healthcare services, especially for elderly people or people with disabilities, those suffering from chronic diseases such as cardiovascular disease, diabetes, and hypertension, among others, and for people in rural and underserved communities. This is possible using videoconferencing technology, telephone consultations, email, or instant messaging. Virtual consultations are becoming an integral part of the healthcare industry all over the world, and it is important to understand how to make use of them to promote healthcare access. The purpose of this study was to create guidelines to assist primary health care professionals in the most effective ways of using virtual consultations to improve access to essential health care services. As such, the objectives governing this study were to identify the role that virtual consultations play in healthcare, to investigate the factors that impact the use of virtual consultations, to review the existing guidelines on virtual consultations, as well as to identify the requirements needed for virtual consultations. This research followed several aspects to guide the methodology of this study. The research process governing this research was the design science research process. The research made use of literature reviews, argumentation, and a survey for data collection as well as a qualitative content analysis to analyse the data. The data collection consisted of 32 survey responses, which aided in the identification of the factors impacting the use of virtual consultations. The results showed that virtual consultations are utilised for various aspects of care delivery, but face-to-face consultations are still the first choice of consultation. , Thesis (MIT) -- Faculty of Engineering, the Built Environment and Technology, School of Information Technology, 2024
- Full Text:
- Date Issued: 2024-04
Guidelines for the effective use of telemedicine in public healthcare in resource constrained settings
- Authors: Kativu, Kevin
- Date: 2013
- Subjects: Telecommunication in medicine , Medical care- technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9820 , http://hdl.handle.net/10948/d1020061
- Description: On September 8 2000, world leaders gathered at the United Nations summit and resolved to help citizens in the world's poorest countries to achieve a better life by the year 2015. This resolve was outlined in the Millennium Development Goals that were subsequently published with goals 4, 5 and 6 specific to healthcare. The integration of ICT‘s in the remote delivery of services has opened new avenues from which centralised, scarce resources can be accessed remotely for the benefit of the general population. Telemedicine has made great strides in the developed world with remote populations benefiting from the improved access to healthcare. In the Eastern Cape Province of South Africa, the sub-field of teleradiology has shown promise for enabling the wider delivery of specialist services. However, in resource constrained settings such as developing countries, telemedicine has had limited success and as a result, the equitable access to healthcare for remote populations remains inconceivable. This is exacerbated by the migration of healthcare professionals both domestically and internationally. The public sector has suffered the most with acute staff shortages in the public healthcare institutions, more so in rural and remote areas. This study identifies the prevailing challenges posing as barriers to the effective use of telemedicine services in the Public health sector in resource constrained settings and provides recommendations and guidelines aimed at facilitating the adoption and effective use of telemedicine. Challenges are identified from literature and from the first person accounts of specific role-players who are directly involved with telemedicine in their respective institutions. Participants are drawn from institutions offering telemedicine services within the Eastern Cape Province of South Africa. Challenges identified from literature are collated with those identified from the participant interviews to provide a concise list of factors that is used as input to the recommendation and guideline development process. The results thus far point to an enthusiastic environment coupled with a semi-capable infrastructure but however hampered by staff shortages and a general lack of support structures and propulsion mechanisms to adequately encourage the wider use of telemedicine. The proposed guidelines aim to address the challenges at the different role-player levels.
- Full Text:
- Date Issued: 2013
- Authors: Kativu, Kevin
- Date: 2013
- Subjects: Telecommunication in medicine , Medical care- technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9820 , http://hdl.handle.net/10948/d1020061
- Description: On September 8 2000, world leaders gathered at the United Nations summit and resolved to help citizens in the world's poorest countries to achieve a better life by the year 2015. This resolve was outlined in the Millennium Development Goals that were subsequently published with goals 4, 5 and 6 specific to healthcare. The integration of ICT‘s in the remote delivery of services has opened new avenues from which centralised, scarce resources can be accessed remotely for the benefit of the general population. Telemedicine has made great strides in the developed world with remote populations benefiting from the improved access to healthcare. In the Eastern Cape Province of South Africa, the sub-field of teleradiology has shown promise for enabling the wider delivery of specialist services. However, in resource constrained settings such as developing countries, telemedicine has had limited success and as a result, the equitable access to healthcare for remote populations remains inconceivable. This is exacerbated by the migration of healthcare professionals both domestically and internationally. The public sector has suffered the most with acute staff shortages in the public healthcare institutions, more so in rural and remote areas. This study identifies the prevailing challenges posing as barriers to the effective use of telemedicine services in the Public health sector in resource constrained settings and provides recommendations and guidelines aimed at facilitating the adoption and effective use of telemedicine. Challenges are identified from literature and from the first person accounts of specific role-players who are directly involved with telemedicine in their respective institutions. Participants are drawn from institutions offering telemedicine services within the Eastern Cape Province of South Africa. Challenges identified from literature are collated with those identified from the participant interviews to provide a concise list of factors that is used as input to the recommendation and guideline development process. The results thus far point to an enthusiastic environment coupled with a semi-capable infrastructure but however hampered by staff shortages and a general lack of support structures and propulsion mechanisms to adequately encourage the wider use of telemedicine. The proposed guidelines aim to address the challenges at the different role-player levels.
- Full Text:
- Date Issued: 2013
Critical success factors for user acceptance of telemedicine in South Africa
- Authors: Cilliers, Liezel
- Date: 2010
- Subjects: Telecommunication in medicine , Medical telematics
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11126 , http://hdl.handle.net/10353/384 , Telecommunication in medicine , Medical telematics
- Description: The World Health Organization has recommended Telemedicine to improve health care in developing countries. The objective of this study was to produce Critical Success Factors that will investigate and identify factors that influence the acceptance and continued use of Telemedicine in the Eastern Cape Department of Health, and to suggest ways to sustain this technology from initial adoption (the pilot programme) to full adoption. Sub questions investigated which other facilitating factors, such as management support or previous Information Technology exposure must be present in order for the technology to be adopted successfully. The study made use of a questionnaire to investigate the user acceptance and behaviour of health care workers. A return rate of 76% was achieved. The data was analysed making use of Statistical Package for the Social Sciences (SPSS), specifically the Chi Square test. From these results Critical Success Factors where then formulated to address the problems identified. The Critical Success Factors that were identified include: Implement and disseminate best practice within a legislative framework; Find a champion; Change management strategies; Training; Sustainable finance; Technical issues and Project management principles If these CSFs are addressed before and during the implementation of Telemedicine it will increase the acceptance and use of the technology among health care workers. Critical Success Factors for User Acceptance of Telemedicine in South Africa.
- Full Text:
- Date Issued: 2010
- Authors: Cilliers, Liezel
- Date: 2010
- Subjects: Telecommunication in medicine , Medical telematics
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11126 , http://hdl.handle.net/10353/384 , Telecommunication in medicine , Medical telematics
- Description: The World Health Organization has recommended Telemedicine to improve health care in developing countries. The objective of this study was to produce Critical Success Factors that will investigate and identify factors that influence the acceptance and continued use of Telemedicine in the Eastern Cape Department of Health, and to suggest ways to sustain this technology from initial adoption (the pilot programme) to full adoption. Sub questions investigated which other facilitating factors, such as management support or previous Information Technology exposure must be present in order for the technology to be adopted successfully. The study made use of a questionnaire to investigate the user acceptance and behaviour of health care workers. A return rate of 76% was achieved. The data was analysed making use of Statistical Package for the Social Sciences (SPSS), specifically the Chi Square test. From these results Critical Success Factors where then formulated to address the problems identified. The Critical Success Factors that were identified include: Implement and disseminate best practice within a legislative framework; Find a champion; Change management strategies; Training; Sustainable finance; Technical issues and Project management principles If these CSFs are addressed before and during the implementation of Telemedicine it will increase the acceptance and use of the technology among health care workers. Critical Success Factors for User Acceptance of Telemedicine in South Africa.
- Full Text:
- Date Issued: 2010
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