Ineffective quality management on civil engineering projects
- Authors: Kruger, Casper Stephanus
- Date: 2018
- Subjects: Total quality management , Quality management -- South Africa Civil engineering -- South Africa Construction industry -- South Africa -- Management Project management -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/30984 , vital:31243
- Description: Quality is a fundamental expectancy in the construction industry. Together with cost and time, it is one of the basic and most important performance indicators in construction projects. The non-achievement of such a crucial aspect of construction can result in construction failures and client dissatisfaction (Zunguzane et al., 2012: 20). The increased pressure on project stakeholders to produce projects that achieve these aspects can become unrealistic, which in turn can contribute to the development of disputes within the construction sector (Love et al., 2010a: 405). Civil engineering project stakeholders employ Quality Management Systems as a tool to increase industry quality performance. The effective implementation of these systems contribute to the mitigation and elimination of rework/non-conformances while enhancing client satisfaction and increasing the project performance concerning cost, quality and time (Bello et al., 2010: 9). The main objectives of this study were to determine whether quality management is implemented effectively on civil engineering projects in order prevent claims against consulting engineers and to further investigate the barriers that impact quality management on civil engineering projects. In addition, the research aimed to determine what impact, if any, the aspects of public sector procurement policy, implementation and management have on the ability of civil engineering stakeholders to manage quality during the design, procurement and construction phases of a project. The study therefore focussed on quality management in the civil engineering industry and investigated the barriers that contribute to ineffective quality management on civil engineering projects under design, procurement and construction related barriers. This study was done in two parts. Firstly, the research adopted a quantitative research approach with a descriptive research strategy. The second part entailed an in-depth study of the current existing theory by means of a literature review. Data was collected via a questionnaire survey and analysed to test the three hypotheses and answer questions relating to the current status of the subject of inquiry. iv The findings of the research confirmed the challenges and frustrations experienced during the procurement implementation activities of public sector clients. The results confirmed that the appointment of incompetent and unqualified civil engineering contractors has a direct impact on the quality of civil engineering projects and the effective implementation of quality management systems.
- Full Text:
- Date Issued: 2018
- Authors: Kruger, Casper Stephanus
- Date: 2018
- Subjects: Total quality management , Quality management -- South Africa Civil engineering -- South Africa Construction industry -- South Africa -- Management Project management -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/30984 , vital:31243
- Description: Quality is a fundamental expectancy in the construction industry. Together with cost and time, it is one of the basic and most important performance indicators in construction projects. The non-achievement of such a crucial aspect of construction can result in construction failures and client dissatisfaction (Zunguzane et al., 2012: 20). The increased pressure on project stakeholders to produce projects that achieve these aspects can become unrealistic, which in turn can contribute to the development of disputes within the construction sector (Love et al., 2010a: 405). Civil engineering project stakeholders employ Quality Management Systems as a tool to increase industry quality performance. The effective implementation of these systems contribute to the mitigation and elimination of rework/non-conformances while enhancing client satisfaction and increasing the project performance concerning cost, quality and time (Bello et al., 2010: 9). The main objectives of this study were to determine whether quality management is implemented effectively on civil engineering projects in order prevent claims against consulting engineers and to further investigate the barriers that impact quality management on civil engineering projects. In addition, the research aimed to determine what impact, if any, the aspects of public sector procurement policy, implementation and management have on the ability of civil engineering stakeholders to manage quality during the design, procurement and construction phases of a project. The study therefore focussed on quality management in the civil engineering industry and investigated the barriers that contribute to ineffective quality management on civil engineering projects under design, procurement and construction related barriers. This study was done in two parts. Firstly, the research adopted a quantitative research approach with a descriptive research strategy. The second part entailed an in-depth study of the current existing theory by means of a literature review. Data was collected via a questionnaire survey and analysed to test the three hypotheses and answer questions relating to the current status of the subject of inquiry. iv The findings of the research confirmed the challenges and frustrations experienced during the procurement implementation activities of public sector clients. The results confirmed that the appointment of incompetent and unqualified civil engineering contractors has a direct impact on the quality of civil engineering projects and the effective implementation of quality management systems.
- Full Text:
- Date Issued: 2018
Quality management systems – a fundamental business imperative for construction companies: a case study of Bay West city mall
- Mthi, Vuyolwethu Feza Philisa
- Authors: Mthi, Vuyolwethu Feza Philisa
- Date: 2017
- Subjects: Construction projects -- Management Construction industry -- Management , Total quality management
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/45908 , vital:39319
- Description: The quality of construction projects in South Africa has long been below par which is evident in the reports of poor project performance, poorly implemented construction processes, or even worse projects delivered at an unexpected cost to the client. Private and public sector clients are dissatisfied with the quality of work produced by contractors whilst the rectification of substandard construction work on many of the low-cost housing projects throughout South Africa has left the state with a bill of around R50 billion. As a result this research suggests that company’s implement quality management systems as a means to differentiate and elevate themselves above current industry performance. The research inquiry was conducted through the use of a case study (Bay West City Mall). Data was collected primarily through participant observation and survey questionnaires with the various participants on the Bay West City Mall project. The collected data were extracted, errors eliminated/accounted for, coded and entered onto an excel spreadsheet for easy reference and analysis. For the interpretation of the data the researcher used the bivariate tabulation method where categorical data is measured using ordinal and nominal scales. The study concluded that the employment of quality management systems should no longer be seen as optional but as fundamental to the continual improvement of construction companies, those organizations that fully institutionalise the principles of quality management will have a strong chance of improving their project performance, reducing project costs, getting repeat business and increasing profits on projects. It is the recommendation of this study that more research be conducted into how quality management, in the construction industry, can assist in alleviating other problems that plague the South African construction industry such as poor performance relating to health & safety, cost, time, low profit margins and poor cultural practices.
- Full Text:
- Date Issued: 2017
- Authors: Mthi, Vuyolwethu Feza Philisa
- Date: 2017
- Subjects: Construction projects -- Management Construction industry -- Management , Total quality management
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/45908 , vital:39319
- Description: The quality of construction projects in South Africa has long been below par which is evident in the reports of poor project performance, poorly implemented construction processes, or even worse projects delivered at an unexpected cost to the client. Private and public sector clients are dissatisfied with the quality of work produced by contractors whilst the rectification of substandard construction work on many of the low-cost housing projects throughout South Africa has left the state with a bill of around R50 billion. As a result this research suggests that company’s implement quality management systems as a means to differentiate and elevate themselves above current industry performance. The research inquiry was conducted through the use of a case study (Bay West City Mall). Data was collected primarily through participant observation and survey questionnaires with the various participants on the Bay West City Mall project. The collected data were extracted, errors eliminated/accounted for, coded and entered onto an excel spreadsheet for easy reference and analysis. For the interpretation of the data the researcher used the bivariate tabulation method where categorical data is measured using ordinal and nominal scales. The study concluded that the employment of quality management systems should no longer be seen as optional but as fundamental to the continual improvement of construction companies, those organizations that fully institutionalise the principles of quality management will have a strong chance of improving their project performance, reducing project costs, getting repeat business and increasing profits on projects. It is the recommendation of this study that more research be conducted into how quality management, in the construction industry, can assist in alleviating other problems that plague the South African construction industry such as poor performance relating to health & safety, cost, time, low profit margins and poor cultural practices.
- Full Text:
- Date Issued: 2017
Assuring the quality of mentoring in Malawi's 1+1 model of initial primary teacher education programme: implications for teacher development
- Authors: Mwanza, Alnord Levison Dave
- Date: 2014-09
- Subjects: Mentoring in education , Total quality management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24632 , vital:63385
- Description: Teacher education has been the focus of numerous studies across the world. The debates revolve around what models or approaches to teacher development produce high quality teachers as measured by their ability to promote student learning. This has given rise to a continuum of models. At the one extreme there are those who advocate practice first and theory later; at the other there are those who recommend theory first and then practice. In between there is a combination of a variety of approaches. The models of teacher development, however, continue to grapple with the problem of how to balance theory and practice. In Malawi, the Ministry of Education, Science and Technology (MoEST) (MIE, 2006) came up with what they see as a balance between theory and practice when they introduced the 1 year of theory and 1 year of practice, a model referred to as the 1+1. The focus of this study was on the one year of practical teaching where mentoring is critical; hence the particular attention to examine and understand how its quality was assured from the perspective of fitness for purpose and fitness of purpose. The study was anchored mainly in the post-positivist paradigm and the methodology used was the mixed-methods approach. A mixed methods sequential explanatory design comprising a survey followed by a case study was employed. For the survey, four sets of semi-structured questionnaires whose Cronbach Alpha Reliability Coefficients, α, were 0.971, 0.827, 0.859 respectively were developed using the Tailored Design Method; these were pilot tested and then administered through a drop-and-pick strategy to a census sample of 804 respondents comprising 92 school mentors, 92 school head-teachers, 4 Teacher Training College mentoring coordinators and 616 student teachers. A total response rate of 96percent was obtained. The case study design phase comprised six one-on-one face-to-face structured interviews; five focus groups; five non-participant observations; and a review of ten documents employing interview schedules, observations and document checklists as instruments for data collection. A total of 27 participants, three of whom did not participate in the survey phase, were involved in this phase. Quantitative data collected from either phase was analyzed using IBM SPSS Statistics 20 while content analysis was used to analyse qualitative data. As a mixed-method study, some of the qualitative data was quantitized and some of the quantitative data was qualititized; and integration of data was made during the following stages: research questions formulation, data collection, data presentation, and discussion and interpretation. The study revealed several weaknesses in assuring the quality of mentoring in the 1+1 IPTE model. First, the norms and standards for mentoring designed by the Ministry of Education were not used to guide the mentoring process. Instead, they were designed to fulfil accountability requirements of the Ministry of Education and Teacher Training Colleges rather than self-improvement. Hence, the study revealed that all the 92 schools had, therefore, no policies, practice codes and standards for monitoring mentoring casting doubt on the functioning of internal quality assurance. The study further revealed that 12 of the school mentors (13percent) had lower academic qualifications than their seventy-two student teachers they were mentoring; 35 of the school mentors (38percent) were at the entry grade of their teaching career; two of the mentors (2percent) (mentoring over twelve student teachers) were within the first three years of teaching, which means that they, themselves, were in need of being mentored; and all the school mentors had full time teaching responsibilities. As such, some student teachers indicated that they were not being assessed at all by their school mentors. This situation regarding mentors raises concerns over the subject knowledge levels of the mentors, the role model functions of the mentors and their competency to effectively mentor student teachers, as well as concerns regarding the quality of the mentoring programme and its outcomes. Findings from the study also revealed little or no monitoring of mentoring in schools as schools had no structures and systems for monitoring mentoring; and heavy workloads and financial constraints prevented college lecturers from monitoring mentoring in primary schools. However, on a positive note, the study revealed that 99percent of school mentors were trained for their mentoring roles and were receiving regular training which was provided regularly on a term-basis. Based on the above findings, the 1+1 Initial Primary Teacher Education model in Malawi is undermined by weak mentoring practices which have the potential to widen the theory and practice gap, and potentially impact on the quality of teachers produced. It is further recommended that the mentoring practices move away from the technicist approach and focus on the actual processes of mentoring; that norms and standards for school mentor selection and support are developed; that there should be more workshopping, seminars and conferences for mentors; and that schools should be assisted to develop collegial-emancipatory quality assurance systems for mentoring. A rainbow model for assuring the quality of mentoring in the 1+1 IPTE mode is finally recommended. , Thesis (PhD) -- Faculty of Education, 2014
- Full Text:
- Date Issued: 2014-09
- Authors: Mwanza, Alnord Levison Dave
- Date: 2014-09
- Subjects: Mentoring in education , Total quality management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24632 , vital:63385
- Description: Teacher education has been the focus of numerous studies across the world. The debates revolve around what models or approaches to teacher development produce high quality teachers as measured by their ability to promote student learning. This has given rise to a continuum of models. At the one extreme there are those who advocate practice first and theory later; at the other there are those who recommend theory first and then practice. In between there is a combination of a variety of approaches. The models of teacher development, however, continue to grapple with the problem of how to balance theory and practice. In Malawi, the Ministry of Education, Science and Technology (MoEST) (MIE, 2006) came up with what they see as a balance between theory and practice when they introduced the 1 year of theory and 1 year of practice, a model referred to as the 1+1. The focus of this study was on the one year of practical teaching where mentoring is critical; hence the particular attention to examine and understand how its quality was assured from the perspective of fitness for purpose and fitness of purpose. The study was anchored mainly in the post-positivist paradigm and the methodology used was the mixed-methods approach. A mixed methods sequential explanatory design comprising a survey followed by a case study was employed. For the survey, four sets of semi-structured questionnaires whose Cronbach Alpha Reliability Coefficients, α, were 0.971, 0.827, 0.859 respectively were developed using the Tailored Design Method; these were pilot tested and then administered through a drop-and-pick strategy to a census sample of 804 respondents comprising 92 school mentors, 92 school head-teachers, 4 Teacher Training College mentoring coordinators and 616 student teachers. A total response rate of 96percent was obtained. The case study design phase comprised six one-on-one face-to-face structured interviews; five focus groups; five non-participant observations; and a review of ten documents employing interview schedules, observations and document checklists as instruments for data collection. A total of 27 participants, three of whom did not participate in the survey phase, were involved in this phase. Quantitative data collected from either phase was analyzed using IBM SPSS Statistics 20 while content analysis was used to analyse qualitative data. As a mixed-method study, some of the qualitative data was quantitized and some of the quantitative data was qualititized; and integration of data was made during the following stages: research questions formulation, data collection, data presentation, and discussion and interpretation. The study revealed several weaknesses in assuring the quality of mentoring in the 1+1 IPTE model. First, the norms and standards for mentoring designed by the Ministry of Education were not used to guide the mentoring process. Instead, they were designed to fulfil accountability requirements of the Ministry of Education and Teacher Training Colleges rather than self-improvement. Hence, the study revealed that all the 92 schools had, therefore, no policies, practice codes and standards for monitoring mentoring casting doubt on the functioning of internal quality assurance. The study further revealed that 12 of the school mentors (13percent) had lower academic qualifications than their seventy-two student teachers they were mentoring; 35 of the school mentors (38percent) were at the entry grade of their teaching career; two of the mentors (2percent) (mentoring over twelve student teachers) were within the first three years of teaching, which means that they, themselves, were in need of being mentored; and all the school mentors had full time teaching responsibilities. As such, some student teachers indicated that they were not being assessed at all by their school mentors. This situation regarding mentors raises concerns over the subject knowledge levels of the mentors, the role model functions of the mentors and their competency to effectively mentor student teachers, as well as concerns regarding the quality of the mentoring programme and its outcomes. Findings from the study also revealed little or no monitoring of mentoring in schools as schools had no structures and systems for monitoring mentoring; and heavy workloads and financial constraints prevented college lecturers from monitoring mentoring in primary schools. However, on a positive note, the study revealed that 99percent of school mentors were trained for their mentoring roles and were receiving regular training which was provided regularly on a term-basis. Based on the above findings, the 1+1 Initial Primary Teacher Education model in Malawi is undermined by weak mentoring practices which have the potential to widen the theory and practice gap, and potentially impact on the quality of teachers produced. It is further recommended that the mentoring practices move away from the technicist approach and focus on the actual processes of mentoring; that norms and standards for school mentor selection and support are developed; that there should be more workshopping, seminars and conferences for mentors; and that schools should be assisted to develop collegial-emancipatory quality assurance systems for mentoring. A rainbow model for assuring the quality of mentoring in the 1+1 IPTE mode is finally recommended. , Thesis (PhD) -- Faculty of Education, 2014
- Full Text:
- Date Issued: 2014-09
Factors that influence warranty costs at Volkswagen South Africa
- Authors: Blignaut, Bevan Hyron
- Date: 2013
- Subjects: Warranty , Automobile industry and trade -- South Africa , Total quality management , Quality assurance
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:8944 , http://hdl.handle.net/10948/d1013088
- Description: Driving a vehicle while it is within the warranty period provide customers with assurance that should a failure occur on the vehicle, there would be no financial obligation for the customer to repair the vehicle. For the manufacturer, it is a huge financial obligation to repair or replace components that fail on the vehicle. The research conducted in this study explores and identifies the main reasons for high warranty costs as well as the reasons that do not influence high warranty costs at VWSA. The purpose of this research is to provide VWSA with a potential starting point to reduce warranty costs and increase profits. The study revealed that the main cause of high warranty costs at VWSA was related to the quality of vehicles. By improving the quality of vehicles produced, VWSA could reduce a significant portion of the warranty costs it spends each year. With reduced warranty costs, VWSA could increase the warranty period and thereby attract more customers to purchase VW products. In a cutthroat automotive industry, this would ensure a competitive advantage over rivals; maintain longevity, increase profits and continued success.
- Full Text:
- Date Issued: 2013
- Authors: Blignaut, Bevan Hyron
- Date: 2013
- Subjects: Warranty , Automobile industry and trade -- South Africa , Total quality management , Quality assurance
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:8944 , http://hdl.handle.net/10948/d1013088
- Description: Driving a vehicle while it is within the warranty period provide customers with assurance that should a failure occur on the vehicle, there would be no financial obligation for the customer to repair the vehicle. For the manufacturer, it is a huge financial obligation to repair or replace components that fail on the vehicle. The research conducted in this study explores and identifies the main reasons for high warranty costs as well as the reasons that do not influence high warranty costs at VWSA. The purpose of this research is to provide VWSA with a potential starting point to reduce warranty costs and increase profits. The study revealed that the main cause of high warranty costs at VWSA was related to the quality of vehicles. By improving the quality of vehicles produced, VWSA could reduce a significant portion of the warranty costs it spends each year. With reduced warranty costs, VWSA could increase the warranty period and thereby attract more customers to purchase VW products. In a cutthroat automotive industry, this would ensure a competitive advantage over rivals; maintain longevity, increase profits and continued success.
- Full Text:
- Date Issued: 2013
An investigation into the impact of quality management systems on General Motors suppliers
- Authors: Twala, Luphumlo Rodney
- Date: 2012
- Subjects: Production management -- Quality control , Quality control , Total quality management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8897 , http://hdl.handle.net/10948/d1020927
- Description: Acceptable product quality is one of the central pillars of customer satisfaction, which is key to customer retention and business success. The quest to improve and maintain good product quality is as old as mankind himself. In the beginning of time, quality involved selecting edible plants, to craftsmanship then later to mass production. As time went on, various individuals and institutions made valuable contributions to quality control methods, tools and techniques as we know them today. The International Organisation for Standardisation initiated quality management standards, provide requirements, specifications and guidelines that can be used to ensure materials and products meet a certain quality level. These quality management systems were adopted by the global automotive organisations, adapted and tailored to suit their requirements. The result was the development of ISO/TS 16949, which is a requirement for all direct manufacturing suppliers to the automotive original equipment manufacturers (OEMs), like BMW, TOYOTA and GM. Some OEMs specify additional requirements their supplier base, in case of General Motors, Quality Systems Basics (QSB) is a mandatory quality management systems requirement. QSB is designed by GM to help suppliers reduce product defects, improve internal efficiencies and improve supply chain processes. A quantitative approach was chosen, which utilised an explorative and descriptive survey questionnaire in order to complete the research study. The study will show that the majority of the respondents believed that the implementation of QSB has resulted in positive implications in their manufacturing process and supply value chain.
- Full Text:
- Date Issued: 2012
- Authors: Twala, Luphumlo Rodney
- Date: 2012
- Subjects: Production management -- Quality control , Quality control , Total quality management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8897 , http://hdl.handle.net/10948/d1020927
- Description: Acceptable product quality is one of the central pillars of customer satisfaction, which is key to customer retention and business success. The quest to improve and maintain good product quality is as old as mankind himself. In the beginning of time, quality involved selecting edible plants, to craftsmanship then later to mass production. As time went on, various individuals and institutions made valuable contributions to quality control methods, tools and techniques as we know them today. The International Organisation for Standardisation initiated quality management standards, provide requirements, specifications and guidelines that can be used to ensure materials and products meet a certain quality level. These quality management systems were adopted by the global automotive organisations, adapted and tailored to suit their requirements. The result was the development of ISO/TS 16949, which is a requirement for all direct manufacturing suppliers to the automotive original equipment manufacturers (OEMs), like BMW, TOYOTA and GM. Some OEMs specify additional requirements their supplier base, in case of General Motors, Quality Systems Basics (QSB) is a mandatory quality management systems requirement. QSB is designed by GM to help suppliers reduce product defects, improve internal efficiencies and improve supply chain processes. A quantitative approach was chosen, which utilised an explorative and descriptive survey questionnaire in order to complete the research study. The study will show that the majority of the respondents believed that the implementation of QSB has resulted in positive implications in their manufacturing process and supply value chain.
- Full Text:
- Date Issued: 2012
Evaluation of the impact of the Integrated Quality Management System (IQMS) in the Province of the Eastern Cape: the case of selected schools in the Mdantsane area (2008 to 2011)
- Authors: Mbulawa, Zukiswa
- Date: 2012
- Subjects: Competency-based education -- South Africa -- Eastern Cape , School management and organization -- South Africa -- Eastern Cape , Quality assurance -- South Africa -- Eastern Cape , Work capacity evaluation -- South Africa -- Eastern Cape , Total quality management , Education and state -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11635 , http://hdl.handle.net/10353/560 , Competency-based education -- South Africa -- Eastern Cape , School management and organization -- South Africa -- Eastern Cape , Quality assurance -- South Africa -- Eastern Cape , Work capacity evaluation -- South Africa -- Eastern Cape , Total quality management , Education and state -- South Africa -- Eastern Cape
- Description: The Department of Basic Education introduced the Integrated Quality Management system in 2003. This was an integration of the three systems, Developmental Appraisal System, Whole School Evaluation System and Performance Measurement System. The system was seen as to be the one that would allow teachers to play a vital role in assessing their own progress, and would integrate this with the necessary evaluation strategy for the professional development of teachers and monitoring of the quality of teaching and learning in schools. The purpose of this study was to research an evaluation of the Integrated Quality Management System impact in schools of the Mdantsane Area. The objective of the study was to establish whether the IQMS has addressed the concerns and needs of the educators and also establish their views on IQMS. The literature was reviewed to get more information on the key concepts of the IQMS and get to understand how the system should be implemented. Both quantitative and qualitative research methods have been used to get to probe the views of the educators and how the system impacts in schools. The data collected was analyzed by means of frequency tables and charts using statistical methods. It was concluded that educators still do not understand the policy document of IQMS and more training on the implementation of IQMS was recommended. The support and monitoring from the District Office needs to be strengthened.
- Full Text:
- Date Issued: 2012
- Authors: Mbulawa, Zukiswa
- Date: 2012
- Subjects: Competency-based education -- South Africa -- Eastern Cape , School management and organization -- South Africa -- Eastern Cape , Quality assurance -- South Africa -- Eastern Cape , Work capacity evaluation -- South Africa -- Eastern Cape , Total quality management , Education and state -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11635 , http://hdl.handle.net/10353/560 , Competency-based education -- South Africa -- Eastern Cape , School management and organization -- South Africa -- Eastern Cape , Quality assurance -- South Africa -- Eastern Cape , Work capacity evaluation -- South Africa -- Eastern Cape , Total quality management , Education and state -- South Africa -- Eastern Cape
- Description: The Department of Basic Education introduced the Integrated Quality Management system in 2003. This was an integration of the three systems, Developmental Appraisal System, Whole School Evaluation System and Performance Measurement System. The system was seen as to be the one that would allow teachers to play a vital role in assessing their own progress, and would integrate this with the necessary evaluation strategy for the professional development of teachers and monitoring of the quality of teaching and learning in schools. The purpose of this study was to research an evaluation of the Integrated Quality Management System impact in schools of the Mdantsane Area. The objective of the study was to establish whether the IQMS has addressed the concerns and needs of the educators and also establish their views on IQMS. The literature was reviewed to get more information on the key concepts of the IQMS and get to understand how the system should be implemented. Both quantitative and qualitative research methods have been used to get to probe the views of the educators and how the system impacts in schools. The data collected was analyzed by means of frequency tables and charts using statistical methods. It was concluded that educators still do not understand the policy document of IQMS and more training on the implementation of IQMS was recommended. The support and monitoring from the District Office needs to be strengthened.
- Full Text:
- Date Issued: 2012
Teacher's and principal's perceptions of the integrated quality management system (IQMS) in three Butterworth District schools
- Authors: Ntshewula, Nombulelo
- Date: 2012
- Subjects: Total quality management , Quality assurance -- South Africa -- Eastern Cape , Teachers -- Training -- South Africa -- Eastern Cape , Employees -- Rating of -- South Africa -- Eastern Cape , School principals -- South Africa -- Eastern Cape , Educational evaluation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:16197 , http://hdl.handle.net/10353/d1007301 , Total quality management , Quality assurance -- South Africa -- Eastern Cape , Teachers -- Training -- South Africa -- Eastern Cape , Employees -- Rating of -- South Africa -- Eastern Cape , School principals -- South Africa -- Eastern Cape , Educational evaluation -- South Africa -- Eastern Cape
- Description: The researcher’s interest in this study is in teachers’ perceptions and principals of the Integrated Quality Management System (IQMS). This study examines teachers’ understandings of this quality management and performance appraisal system, how teachers perceive the instrument used to manage and monitor their performance and the performance of their schools, and what lessons may be learnt regarding the implementation process of the IQMS. The investigation was carried out in three Butterworth District schools in the Eastern Cape. The researcher made use of qualitative methodology to obtain data from a sample of 3 principals, 9 teachers and 1 district official. Data were collected from these respondents by means of in-depth, semi-structured interviews and through document analysis. The study found that some of the teachers and principals felt that they did not understand the IQMS, and they complained that the system is fraught with many obstacles that need to be addressed in order to promote the effectiveness of teaching and learning. The participants also spoke of multiple factors that contribute negatively to this phenomenon, which include the fact that the teachers’ workload is increased by the IQMS, time constraints, inadequate training, vague and unfamiliar language, the financial incentive that is attached to the instrument, and the many structures in the implementation process. In addition, the system seems to encourage a bureaucratic style of management. Teachers and principals also suggested ways in which the IQMS could be structured by the Department of Education for greater efficiency in education.
- Full Text:
- Date Issued: 2012
- Authors: Ntshewula, Nombulelo
- Date: 2012
- Subjects: Total quality management , Quality assurance -- South Africa -- Eastern Cape , Teachers -- Training -- South Africa -- Eastern Cape , Employees -- Rating of -- South Africa -- Eastern Cape , School principals -- South Africa -- Eastern Cape , Educational evaluation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Ed
- Identifier: vital:16197 , http://hdl.handle.net/10353/d1007301 , Total quality management , Quality assurance -- South Africa -- Eastern Cape , Teachers -- Training -- South Africa -- Eastern Cape , Employees -- Rating of -- South Africa -- Eastern Cape , School principals -- South Africa -- Eastern Cape , Educational evaluation -- South Africa -- Eastern Cape
- Description: The researcher’s interest in this study is in teachers’ perceptions and principals of the Integrated Quality Management System (IQMS). This study examines teachers’ understandings of this quality management and performance appraisal system, how teachers perceive the instrument used to manage and monitor their performance and the performance of their schools, and what lessons may be learnt regarding the implementation process of the IQMS. The investigation was carried out in three Butterworth District schools in the Eastern Cape. The researcher made use of qualitative methodology to obtain data from a sample of 3 principals, 9 teachers and 1 district official. Data were collected from these respondents by means of in-depth, semi-structured interviews and through document analysis. The study found that some of the teachers and principals felt that they did not understand the IQMS, and they complained that the system is fraught with many obstacles that need to be addressed in order to promote the effectiveness of teaching and learning. The participants also spoke of multiple factors that contribute negatively to this phenomenon, which include the fact that the teachers’ workload is increased by the IQMS, time constraints, inadequate training, vague and unfamiliar language, the financial incentive that is attached to the instrument, and the many structures in the implementation process. In addition, the system seems to encourage a bureaucratic style of management. Teachers and principals also suggested ways in which the IQMS could be structured by the Department of Education for greater efficiency in education.
- Full Text:
- Date Issued: 2012
A case study approach to assess the growth towards world class at EH Walton Packaging (Pty) Ltd
- Authors: Piron, Susan
- Date: 2008
- Subjects: Total quality management , Manufacturing resource planning
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9816 , http://hdl.handle.net/10948/d1018759
- Description: The Printing and Packaging Industry in South Africa has become very competitive over the last decade. Imports and the move towards environmentally friendly packaging have put additional strain on certain sectors of this industry. EH Walton Packaging (Pty) Ltd is one of oldest converters in the industry, established in 1845, and has always been a leader with regards to new technology. It has grown from a small, family business to one of the biggest and most respected in South Africa, but it is still a private company. Due to the rapid growth the shareholders approved a multi-million rand expansion project in 2000. After completion the anticipated increase in shareholder value did not materialize, even though the production facility is always busy. The objective of this research study is to demonstrate to senior management that quality does not end with accreditation of ISO 9001:2000, but that total quality management is invaluable as a business strategy to reach world class manufacturing standards and to sustain organisational excellence. The research will investigate the origins and development of total quality management and world-class manufacturing and extract the most important elements that form the basis of sustainable competitiveness, as well as research done on the reasons why businesses fail. These elements will be further investigated, with special emphasis on the African/South African environment. Research showed that sustained excellence in business and quality is based on customer focus, guided by strategic planning, with leadership at the core, enhanced by philosophy, employee improvement and involvement, and quality assurance. Failure of achieving excellence is best summarized by Deming’s Seven Deadly Sins. The case study approach that was followed to determine the status of total quality elements within the company yielded contrasting results. A number of the “sins” were identified as present in the business strategy; levels of leadership varies from traditional Summary to high performance; understanding of where the company is heading is fragmented; there are no social programs in place and training only concentrates on apprenticeships and not on developing shop floor skills – to mention a few. Surprising is the world-class orientation with regards to customers; but again, this is contrasted with the lack of active customer satisfaction initiatives. The study concludes that although many negative aspects exist and that the prevailing culture does not appear to support change towards world-class growth, there is an element of positive energy among employees. Most of the employees who participated in the study believe that the company has a bright future. It is these attitudes that must be used to drive change, with a clear vision, good strategies and world-class leaders.
- Full Text:
- Date Issued: 2008
- Authors: Piron, Susan
- Date: 2008
- Subjects: Total quality management , Manufacturing resource planning
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9816 , http://hdl.handle.net/10948/d1018759
- Description: The Printing and Packaging Industry in South Africa has become very competitive over the last decade. Imports and the move towards environmentally friendly packaging have put additional strain on certain sectors of this industry. EH Walton Packaging (Pty) Ltd is one of oldest converters in the industry, established in 1845, and has always been a leader with regards to new technology. It has grown from a small, family business to one of the biggest and most respected in South Africa, but it is still a private company. Due to the rapid growth the shareholders approved a multi-million rand expansion project in 2000. After completion the anticipated increase in shareholder value did not materialize, even though the production facility is always busy. The objective of this research study is to demonstrate to senior management that quality does not end with accreditation of ISO 9001:2000, but that total quality management is invaluable as a business strategy to reach world class manufacturing standards and to sustain organisational excellence. The research will investigate the origins and development of total quality management and world-class manufacturing and extract the most important elements that form the basis of sustainable competitiveness, as well as research done on the reasons why businesses fail. These elements will be further investigated, with special emphasis on the African/South African environment. Research showed that sustained excellence in business and quality is based on customer focus, guided by strategic planning, with leadership at the core, enhanced by philosophy, employee improvement and involvement, and quality assurance. Failure of achieving excellence is best summarized by Deming’s Seven Deadly Sins. The case study approach that was followed to determine the status of total quality elements within the company yielded contrasting results. A number of the “sins” were identified as present in the business strategy; levels of leadership varies from traditional Summary to high performance; understanding of where the company is heading is fragmented; there are no social programs in place and training only concentrates on apprenticeships and not on developing shop floor skills – to mention a few. Surprising is the world-class orientation with regards to customers; but again, this is contrasted with the lack of active customer satisfaction initiatives. The study concludes that although many negative aspects exist and that the prevailing culture does not appear to support change towards world-class growth, there is an element of positive energy among employees. Most of the employees who participated in the study believe that the company has a bright future. It is these attitudes that must be used to drive change, with a clear vision, good strategies and world-class leaders.
- Full Text:
- Date Issued: 2008
An assessment of the challenges and successes experienced when implementing the six sigma methodology in Continental Tyre South Africa
- Authors: Kanakana, Mukundeleli Grace
- Date: 2006
- Subjects: Six sigma (Quality control standard) , Total quality control , Total quality management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8553 , http://hdl.handle.net/10948/531 , Six sigma (Quality control standard) , Total quality control , Total quality management
- Description: Globalisation has opened up international markets for South African companies, but has also introduced competition in the domestic market. As a result, South African organisations are forced to attain global efficiency levels if they are to compete on the world market as well as maintain their domestic market share. Organisations have to come with creative methods that can enhance their competitiveness, one of them being the Six Sigma. Six Sigma is a measurement-based strategy that focuses on process improvement and variation reduction as a means towards performance improvement. The methodology has a reputation of success, however a number of organisations believe that the methodology is not relevant to their specific competitive needs. Six Sigma is seen as another continuous improvement tool applicable to first world country organisations which will fade away with time. The study was undertaken to find out challenges and successes of implementing a Six Sigma methodology at Continental Tyre SA. The findings of the study revealed that the experience of implementing Six Sigma methodology at Continental Tyre SA is similar to those experienced by first world organisations. It is concluded that Six Sigma methodology can improve organisation processes and yield financial benefits irrespective of organisation location or background. However, organisations must follow a systematic guideline when implementing the methodology. The study provides recommendations on how Continental Tyre SA can align their strategy in order to achieve organisational objectives. The following recommendations were made: Roll out Six Sigma to support departments; Align the strategy to address critical success factors; Improve project turnover time and measure the success on financial savings and number of projects completed.
- Full Text:
- Date Issued: 2006
- Authors: Kanakana, Mukundeleli Grace
- Date: 2006
- Subjects: Six sigma (Quality control standard) , Total quality control , Total quality management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8553 , http://hdl.handle.net/10948/531 , Six sigma (Quality control standard) , Total quality control , Total quality management
- Description: Globalisation has opened up international markets for South African companies, but has also introduced competition in the domestic market. As a result, South African organisations are forced to attain global efficiency levels if they are to compete on the world market as well as maintain their domestic market share. Organisations have to come with creative methods that can enhance their competitiveness, one of them being the Six Sigma. Six Sigma is a measurement-based strategy that focuses on process improvement and variation reduction as a means towards performance improvement. The methodology has a reputation of success, however a number of organisations believe that the methodology is not relevant to their specific competitive needs. Six Sigma is seen as another continuous improvement tool applicable to first world country organisations which will fade away with time. The study was undertaken to find out challenges and successes of implementing a Six Sigma methodology at Continental Tyre SA. The findings of the study revealed that the experience of implementing Six Sigma methodology at Continental Tyre SA is similar to those experienced by first world organisations. It is concluded that Six Sigma methodology can improve organisation processes and yield financial benefits irrespective of organisation location or background. However, organisations must follow a systematic guideline when implementing the methodology. The study provides recommendations on how Continental Tyre SA can align their strategy in order to achieve organisational objectives. The following recommendations were made: Roll out Six Sigma to support departments; Align the strategy to address critical success factors; Improve project turnover time and measure the success on financial savings and number of projects completed.
- Full Text:
- Date Issued: 2006
An analysis of the degree of implementation of total quality and technology management principles to enhance the competitive status of a cable manufacturing company
- Authors: De Booi, Ndumiso Witness
- Date: 2004
- Subjects: Total quality management , Technology -- Management , Electric wire and cable industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9270 , http://hdl.handle.net/10948/195 , Total quality management , Technology -- Management , Electric wire and cable industry -- South Africa
- Description: The cable manufacturing industry may not be well known to some people, yet people’s very lives depend on products and services it produces. Today people live in a highly technological or digital world where most of the technology used by society has at least one electrical cable in it or is connected to a countrywide electrical or communications network through electrical cables in order to work. Well trained and experienced corporate and business leaders recognize the importance of lean supply chain and of being closer to one’s business suppliers for efficient running of the business. Like in all other countries where these industries exist, it is vital that the cable manufacturing industry survives and prospers in South Africa, for the benefit of South African telecommunications, electricity suppliers, computer networks and many more industries. However, today there are almost no boundaries in business owing to globalization which enhances free trade. The business environment is changing and there is fierce competition amongst international rivals. What happens then when customers are not happy with low quality products of one supplier? Would they not leave that supplier and look to the competition in order to get good quality products at reasonable prices? Of course they would. Consequently such a supplier would lose market share and ultimately be forced out of business. This research investigates the shortcomings in terms of the implementation of the principles of total quality and technology management in the cable manufacturing industry. It identifies the internationally recognised principles in the fields of total quality management and technology management as a means of enhancing a competitive advantage. Training and development are identified as extremely important supporting mechanisms which should be done professionally for the best results in the implementation of total quality and technology management principles. Finally, suggestions and recommendations based on best management practice are made.
- Full Text:
- Date Issued: 2004
- Authors: De Booi, Ndumiso Witness
- Date: 2004
- Subjects: Total quality management , Technology -- Management , Electric wire and cable industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9270 , http://hdl.handle.net/10948/195 , Total quality management , Technology -- Management , Electric wire and cable industry -- South Africa
- Description: The cable manufacturing industry may not be well known to some people, yet people’s very lives depend on products and services it produces. Today people live in a highly technological or digital world where most of the technology used by society has at least one electrical cable in it or is connected to a countrywide electrical or communications network through electrical cables in order to work. Well trained and experienced corporate and business leaders recognize the importance of lean supply chain and of being closer to one’s business suppliers for efficient running of the business. Like in all other countries where these industries exist, it is vital that the cable manufacturing industry survives and prospers in South Africa, for the benefit of South African telecommunications, electricity suppliers, computer networks and many more industries. However, today there are almost no boundaries in business owing to globalization which enhances free trade. The business environment is changing and there is fierce competition amongst international rivals. What happens then when customers are not happy with low quality products of one supplier? Would they not leave that supplier and look to the competition in order to get good quality products at reasonable prices? Of course they would. Consequently such a supplier would lose market share and ultimately be forced out of business. This research investigates the shortcomings in terms of the implementation of the principles of total quality and technology management in the cable manufacturing industry. It identifies the internationally recognised principles in the fields of total quality management and technology management as a means of enhancing a competitive advantage. Training and development are identified as extremely important supporting mechanisms which should be done professionally for the best results in the implementation of total quality and technology management principles. Finally, suggestions and recommendations based on best management practice are made.
- Full Text:
- Date Issued: 2004
An investigation to establish whether the implementation of a structured total quality management system would add value to the South African Brewery, East London depot
- Authors: Herman, Dane
- Date: 2004
- Subjects: Total quality management , Brewing industry -- South Africa -- East London -- Quality control , Benchmarking (Management)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10866 , http://hdl.handle.net/10948/254 , Total quality management , Brewing industry -- South Africa -- East London -- Quality control , Benchmarking (Management)
- Description: No matter how receptive or unreceptive an individual or a company is to the arrival of the age of technology, this phenomenon of change cannot be overlooked in the competitive global village. Companies must respond and change if they wish to survive into the next century. The results and testing of the hypotheses in chapters four and five clearly indicate that there is a need for a structured Total Quality Management (TQM) system in the East London Depot, of South African Breweries (SAB). The vision of the company states that they aim to be the “benchmark of South African industry and the brewing world”. The mission of the company states that they wish to provide their consumers with the finest quality malt beverages, brewed and marketed by world - class people in a socially responsible and innovative manner. Two of the core values of the company are: • Customer service and consumer focus • Innovation and quality (http://Beernet) Taking the afore mentioned as a guide line, it is evident that although there is a need for a structured TQM system at the East London Depot, there are key focus areas to concentrate on for the program to be successful. The main focus area will be to change the perception of the staff with regards to doing things right the first time. Customer service is very important and should be understood by all. A competent person should be tasked with the implementation of the system. This person should then manage the system and ensure that the staff training and maintenance of documented procedures are adhered to. A TQM committee must also be established in order to perform the necessary audits. As mentioned in chapter one, the aim of the depot management is to improve on it’s current national ranking. A structured TQM program will make a huge contribution towards achieving the desired result. This will result in better results and achievement of goals. With this in mind this paper aims to investigate the feasibility of establishing a T Q M system at the East London Depot of SAB.
- Full Text:
- Date Issued: 2004
- Authors: Herman, Dane
- Date: 2004
- Subjects: Total quality management , Brewing industry -- South Africa -- East London -- Quality control , Benchmarking (Management)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10866 , http://hdl.handle.net/10948/254 , Total quality management , Brewing industry -- South Africa -- East London -- Quality control , Benchmarking (Management)
- Description: No matter how receptive or unreceptive an individual or a company is to the arrival of the age of technology, this phenomenon of change cannot be overlooked in the competitive global village. Companies must respond and change if they wish to survive into the next century. The results and testing of the hypotheses in chapters four and five clearly indicate that there is a need for a structured Total Quality Management (TQM) system in the East London Depot, of South African Breweries (SAB). The vision of the company states that they aim to be the “benchmark of South African industry and the brewing world”. The mission of the company states that they wish to provide their consumers with the finest quality malt beverages, brewed and marketed by world - class people in a socially responsible and innovative manner. Two of the core values of the company are: • Customer service and consumer focus • Innovation and quality (http://Beernet) Taking the afore mentioned as a guide line, it is evident that although there is a need for a structured TQM system at the East London Depot, there are key focus areas to concentrate on for the program to be successful. The main focus area will be to change the perception of the staff with regards to doing things right the first time. Customer service is very important and should be understood by all. A competent person should be tasked with the implementation of the system. This person should then manage the system and ensure that the staff training and maintenance of documented procedures are adhered to. A TQM committee must also be established in order to perform the necessary audits. As mentioned in chapter one, the aim of the depot management is to improve on it’s current national ranking. A structured TQM program will make a huge contribution towards achieving the desired result. This will result in better results and achievement of goals. With this in mind this paper aims to investigate the feasibility of establishing a T Q M system at the East London Depot of SAB.
- Full Text:
- Date Issued: 2004
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