Clinical governance implementation challenges in the Department of Health, Mpumalanga, South Africa
- Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27275 , vital:66532
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27275 , vital:66532
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
Clinical governance implementation challenges in the Department of Health, Mpumalanga, South Africa
- Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Evidence-based medicine , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23600 , vital:58194
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Evidence-based medicine , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23600 , vital:58194
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
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The influence of ethical leadership in the municipal administration: a case of Nelson Mandela Bay Municipality
- Authors: Singanto, Nkosiyabo King
- Date: 2022-05
- Subjects: Municipal government--South Africa--Leadership , Leadership
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23392 , vital:57633
- Description: The South Africa local government is confronted by ethical leadership challenges due to unethical practices by public functionaries and elected representatives in municipalities. The elected representatives are entrusted by legislation to take decisions and municipal officials are expected to implement the decisions taken by the municipal councilin an ethical manner, without fear, favour or prejudice on behalf of their communities. The study adopted a mixed-methods approach to gain a deeper understanding of the phenomenon being studied. Data was collected using a structured Likert Scale interview questionnaire with both closed and open-ended questions. The theories of virtue, deontology and utilitarianism were selected in this study to try to understand the concept of ethics and its relevance to answering the research questions developed for this research.. Among the key findings were that the research has shown that unethical behaviour in municipalities has a direct influence on service delivery and the functioning of municipal administration. It also showed that, despite the plethora of legislation that governs the behaviour of municipal leaders, the municipalities continue to face unethical challenges of corruption, fraud and maladministration. The findings also pointed to a failure by those who are supposed to implement the code of conduct and hold the perpetrators of unethical deeds accountable. Poor consequence management has been seen, inter alia, to be at the heart of the problem. The research reveals a need for the Nelson Mandela Bay Municipality to explore the ways to enforce ethical leadership in the municipality. While the study is limited to the Nelson Mandela Metropolitan Municipality, the following are recommended to mitigate the scourge: provide ethics training for municipal officials and councillors; set minimum qualifications for councillors; and cautiously, extend the application of the findings and recommendations of this research to other municipalities in South Africa as the problem, whilst researched in the Nelson Mandela Metropolitan Municipality, is spread across all municipalities in South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Authors: Singanto, Nkosiyabo King
- Date: 2022-05
- Subjects: Municipal government--South Africa--Leadership , Leadership
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23392 , vital:57633
- Description: The South Africa local government is confronted by ethical leadership challenges due to unethical practices by public functionaries and elected representatives in municipalities. The elected representatives are entrusted by legislation to take decisions and municipal officials are expected to implement the decisions taken by the municipal councilin an ethical manner, without fear, favour or prejudice on behalf of their communities. The study adopted a mixed-methods approach to gain a deeper understanding of the phenomenon being studied. Data was collected using a structured Likert Scale interview questionnaire with both closed and open-ended questions. The theories of virtue, deontology and utilitarianism were selected in this study to try to understand the concept of ethics and its relevance to answering the research questions developed for this research.. Among the key findings were that the research has shown that unethical behaviour in municipalities has a direct influence on service delivery and the functioning of municipal administration. It also showed that, despite the plethora of legislation that governs the behaviour of municipal leaders, the municipalities continue to face unethical challenges of corruption, fraud and maladministration. The findings also pointed to a failure by those who are supposed to implement the code of conduct and hold the perpetrators of unethical deeds accountable. Poor consequence management has been seen, inter alia, to be at the heart of the problem. The research reveals a need for the Nelson Mandela Bay Municipality to explore the ways to enforce ethical leadership in the municipality. While the study is limited to the Nelson Mandela Metropolitan Municipality, the following are recommended to mitigate the scourge: provide ethics training for municipal officials and councillors; set minimum qualifications for councillors; and cautiously, extend the application of the findings and recommendations of this research to other municipalities in South Africa as the problem, whilst researched in the Nelson Mandela Metropolitan Municipality, is spread across all municipalities in South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
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Rethinking the role of councilors in a digital era governance:: a critical analysis of Shinyanga Municipality and Nzega District Council in Tanzania
- Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Authors: Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Date: 2021-10
- Subjects: Internet in public administration , Information technology Political aspects
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21759 , vital:51749
- Description: This study endeavored to rethink the roles of councilors in a digital era governance. The essence of councils’ role according to Adams (2013), is that they are the only level of government with a legislative mandate for the well-being of people and responsive to local risks and opportunities. Therefore, it is important to rethink their roles as they require a full range of interactions which can now be facilitated by the use of digital potentials (Adams, 2013). The study explored the councilors’ undertakings to understand the current situation and if they embrace the new forms of digital governance. Also, the researcher reviewed the laws and policies guiding the councilors in their undertakings and if they accommodated the digital era requirements. Moreover, the researcher examined the capacity of councilors and the challenges they face in their undertakings. The study employed a qualitative approach, whereby semistructured interviews, observation and documentary review were used to collect data. The findings revealed that councils’ practices and processes continue to be outside the digital age. One of the major factors was a dearth of limited practical experiences to upkeep the digital governance opportunities and tailor their decisions accordingly. Regarding legislatives, the findings showed that there was evidence of formulation of new legislatives including the current ICT policy (2016) that respond to the digital governance. Yet, it was indicated that the digital legislatives were not well captured by the individual councilors, while the enforcement mechanisms were still at its infancy. Also, councils could not provide a clear digital platform framework. The capacity of councilors was found to be insufficient, they were not well equipped in terms of facilities, skills and digital technicalities. Generally, lack of political readiness, spirit of fear and poor digital infrastructure were major challenges. The study recommended councils adopt new ways in parallel with the existing ones, this should be inclusive of frequent trainings. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
- Full Text:
- Authors: Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Date: 2021-10
- Subjects: Internet in public administration , Information technology Political aspects
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21759 , vital:51749
- Description: This study endeavored to rethink the roles of councilors in a digital era governance. The essence of councils’ role according to Adams (2013), is that they are the only level of government with a legislative mandate for the well-being of people and responsive to local risks and opportunities. Therefore, it is important to rethink their roles as they require a full range of interactions which can now be facilitated by the use of digital potentials (Adams, 2013). The study explored the councilors’ undertakings to understand the current situation and if they embrace the new forms of digital governance. Also, the researcher reviewed the laws and policies guiding the councilors in their undertakings and if they accommodated the digital era requirements. Moreover, the researcher examined the capacity of councilors and the challenges they face in their undertakings. The study employed a qualitative approach, whereby semistructured interviews, observation and documentary review were used to collect data. The findings revealed that councils’ practices and processes continue to be outside the digital age. One of the major factors was a dearth of limited practical experiences to upkeep the digital governance opportunities and tailor their decisions accordingly. Regarding legislatives, the findings showed that there was evidence of formulation of new legislatives including the current ICT policy (2016) that respond to the digital governance. Yet, it was indicated that the digital legislatives were not well captured by the individual councilors, while the enforcement mechanisms were still at its infancy. Also, councils could not provide a clear digital platform framework. The capacity of councilors was found to be insufficient, they were not well equipped in terms of facilities, skills and digital technicalities. Generally, lack of political readiness, spirit of fear and poor digital infrastructure were major challenges. The study recommended councils adopt new ways in parallel with the existing ones, this should be inclusive of frequent trainings. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
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Assessing public administration implications of the use and disposal of agro-chemicals in A2 farms in Zimbabwe : a case study of Chirumhanzu District
- Authors: Matunhu, Viola
- Date: 2015
- Subjects: Agricultural chemicals , Hazardous waste treatment facilities , Pesticide waste
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/26481 , vital:65471
- Description: This study is concerned with use and disposal of agro-chemical in A2 farms in Zimbabwe with specific reference to Chirumhanzu District. The study is located in the field of public administration. A transformational mixed research design was employed in the collection, analysis and interpretation of the field data. The study involved farm employees in 21 A2 farms that use agro-chemicals to enhance farm productivity. Non probability sampling techniques were employed to select the participating farms. Interviews, questionnaires, literature search, and observation where the main data collection instruments. A total of 150 purposively selected employees drawn from 21 participating farms participated in the study. The findings of this empirical study, which uses the terms I, the researcher, and the study interchangeably, were that there is poor use and management of agro-chemicals in the area. Most farm employees do not adhere to instructions on use and disposal of the chemicals and there is a weak monitoring and evaluation of the use and disposal of agro-chemicals on the farms. Yet, most of these chemicals are carcinogens. Farm employees need to be trained on personal and public health implications of poor management of agro-chemicals. Labels on containers that store chemicals need to be written in both English and vernacular, which is not the case in the district. Labels on most of the chemicals on the farms studied are written in English and technical terms are used. Although, most of the employees on the farms are literate, they find it difficult to understand the jargon on labels. , Thesis (PhD) -- Faculty of Management and Commerce, 2015
- Full Text:
- Authors: Matunhu, Viola
- Date: 2015
- Subjects: Agricultural chemicals , Hazardous waste treatment facilities , Pesticide waste
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/26481 , vital:65471
- Description: This study is concerned with use and disposal of agro-chemical in A2 farms in Zimbabwe with specific reference to Chirumhanzu District. The study is located in the field of public administration. A transformational mixed research design was employed in the collection, analysis and interpretation of the field data. The study involved farm employees in 21 A2 farms that use agro-chemicals to enhance farm productivity. Non probability sampling techniques were employed to select the participating farms. Interviews, questionnaires, literature search, and observation where the main data collection instruments. A total of 150 purposively selected employees drawn from 21 participating farms participated in the study. The findings of this empirical study, which uses the terms I, the researcher, and the study interchangeably, were that there is poor use and management of agro-chemicals in the area. Most farm employees do not adhere to instructions on use and disposal of the chemicals and there is a weak monitoring and evaluation of the use and disposal of agro-chemicals on the farms. Yet, most of these chemicals are carcinogens. Farm employees need to be trained on personal and public health implications of poor management of agro-chemicals. Labels on containers that store chemicals need to be written in both English and vernacular, which is not the case in the district. Labels on most of the chemicals on the farms studied are written in English and technical terms are used. Although, most of the employees on the farms are literate, they find it difficult to understand the jargon on labels. , Thesis (PhD) -- Faculty of Management and Commerce, 2015
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An examination of human resource management strategies and their contribution to effective local government systems in Zimbabwe
- Mutongoreni, Noah Ariel https://orcid.org/0000-0002-6039-6241
- Authors: Mutongoreni, Noah Ariel https://orcid.org/0000-0002-6039-6241
- Date: 2015-01
- Subjects: Personnel management , Local government--Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24024 , vital:62299
- Description: The study sought to examine human resource management strategies and their contributions to effective local government systems in Manicaland, Zimbabwe. Local government in Zimbabwe, though being nearest to the people, is showing evidence of failure to discharge its mandate. Various factors have been used to explain the reasons behind local government‘s failures to provide services. None of these have touched on the role played by people management in ensuring local government performance. This was notwithstanding the fact that towards the last two decades of the twentieth century research emerged glorifying human resources as the source of organizational excellence. Consequently, being motivated by the fact that good people management strategies lead to excellent organizational performance, attention in this study focused on people management strategies in local government in Zimbabwe. The study adopted a mixed approach with a strong inclination towards qualitative methodology. The data was gleaned from documents from local authorities, interviews, focus group interviews and questionnaire surveys. The study focused on local authorities in Manicaland Province. The results of the study confirmed the existence of human resource management strategies in local authorities in Manicaland, Zimbabwe. The human resource management strategies have however not resulted in excellent performance of local authorities. The reason behind this is attributable to severe resource constraints. Excellent people management strategies were found to be on paper as there were no resources to support them. The dearth of resources in local authorities was found to be attributed to the economic, political, legal and social factors engulfing the local government system in Zimbabwe. Consequently, local government in Zimbabwe remain stressed and in dire need of a ―Lazarus moment‖. There is an engineer with skills to construct dams to quench the thirst souls in the city but there are no resources to construct the dams. The fireman‘s truck rushes to quench a fire outbreak only to arrive at the scene with no water. In view of this, the study recommends that the review of the local government legal framework be speeded up and more autonomy be granted to local authorities. Such a review would have a bearing on the notion of decentralization, democratization and consequently economic development. In addition, government must seriously consider setting aside a portion of its budget towards support of local authorities. v Where democratic ethos exists, there is transparency, accountability, the rule of law and responsiveness. The human resource in local government would in turn promote democracy and excellence. Other strategies such as granting of garnishing powers to local authorities as well as giving their police arresting would further nourish their resource base. When this happen people management strategies would contribute to effective local government systems in Zimbabwe. Further studies on the contribution of human resource management strategies in effective local government systems after the complete overhaul of the current legislative regime would nonetheless be of interest to researchers. , Thesis (PhD) -- Faculty of Management and Commerce, 2015
- Full Text:
- Authors: Mutongoreni, Noah Ariel https://orcid.org/0000-0002-6039-6241
- Date: 2015-01
- Subjects: Personnel management , Local government--Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24024 , vital:62299
- Description: The study sought to examine human resource management strategies and their contributions to effective local government systems in Manicaland, Zimbabwe. Local government in Zimbabwe, though being nearest to the people, is showing evidence of failure to discharge its mandate. Various factors have been used to explain the reasons behind local government‘s failures to provide services. None of these have touched on the role played by people management in ensuring local government performance. This was notwithstanding the fact that towards the last two decades of the twentieth century research emerged glorifying human resources as the source of organizational excellence. Consequently, being motivated by the fact that good people management strategies lead to excellent organizational performance, attention in this study focused on people management strategies in local government in Zimbabwe. The study adopted a mixed approach with a strong inclination towards qualitative methodology. The data was gleaned from documents from local authorities, interviews, focus group interviews and questionnaire surveys. The study focused on local authorities in Manicaland Province. The results of the study confirmed the existence of human resource management strategies in local authorities in Manicaland, Zimbabwe. The human resource management strategies have however not resulted in excellent performance of local authorities. The reason behind this is attributable to severe resource constraints. Excellent people management strategies were found to be on paper as there were no resources to support them. The dearth of resources in local authorities was found to be attributed to the economic, political, legal and social factors engulfing the local government system in Zimbabwe. Consequently, local government in Zimbabwe remain stressed and in dire need of a ―Lazarus moment‖. There is an engineer with skills to construct dams to quench the thirst souls in the city but there are no resources to construct the dams. The fireman‘s truck rushes to quench a fire outbreak only to arrive at the scene with no water. In view of this, the study recommends that the review of the local government legal framework be speeded up and more autonomy be granted to local authorities. Such a review would have a bearing on the notion of decentralization, democratization and consequently economic development. In addition, government must seriously consider setting aside a portion of its budget towards support of local authorities. v Where democratic ethos exists, there is transparency, accountability, the rule of law and responsiveness. The human resource in local government would in turn promote democracy and excellence. Other strategies such as granting of garnishing powers to local authorities as well as giving their police arresting would further nourish their resource base. When this happen people management strategies would contribute to effective local government systems in Zimbabwe. Further studies on the contribution of human resource management strategies in effective local government systems after the complete overhaul of the current legislative regime would nonetheless be of interest to researchers. , Thesis (PhD) -- Faculty of Management and Commerce, 2015
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Rethinking water service delivery system in Zimbabwe: a case study of Kwekwe Municipality
- Authors: Mupindu, Wisemen
- Date: 2010
- Subjects: Water-supply -- Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24117 , vital:62379
- Description: This study examines the perceived scarcity of household water service delivery in the city of Kwekwe under the Midlands province of Zimbabwe. Kwekwe Municipality appears to be characterized by an erratic supply of clean water for household use. The city of Kwekwe has experienced an unreliable domestic water service delivery system since the beginning of this millennium. This study aims to investigate the causes of the problem, its extent, impact and what could be done to mitigate the problem. The study employs interviews, questionnaires, observations and document analyses to establish that population growth, ageing equipment, a lack of foreign currency and local funding, as well as a lack of expertise and of political will have contributed to the poor domestic water supply in the city of Kwekwe. The city of Kwekwe needs to commit itself to improving the current situation by involving the community, constructing more storage facilities, and by putting monitoring and evaluation mechanisms in place. The research design took the form of a case study of Kwekwe Municipality. A mixture of qualitative and quantitative research designs were used in this study. The qualitative/interpretivist approach was more dominant, allowing some overlapping with the quantitative/positivist paradigm whenever this was considered reasonable. The study sample consisted of a conveniently assembled sample of 120 respondents. The target population for the study comprised of 110 residents of Kwekwe urban and 10 Kwekwe City Municipality Water Authorities from the Works Department. This study focuses on the 4 residential areas of Kwekwe Municipality. The data collection instruments include questionnaires and focus group interviews. Electronically recorded, in-depth interviews were held with the water authorities and the consumers to establish their perceptions on the best practice of the water service delivery system in Zimbabwe. The data collection tools contained a preliminary section on the biological data of the respondents. All data was subjected to either qualitative or quantitative analysis techniques in order to strike a balance between the structured survey instruments and the anecdotes of the respondents. Quantitative data was analyzed using a Statistical Package for Social Sciences (SPSS), while qualitative data was subjected to document analysis which entailed classifying the data, extracting themes, identifying patterns, tallying and quantifying responses and making generalizations out of these patterns. This implies that the research methodology focused on the method, tools and techniques used to assist in achieving the objectives of the study and answering the research questions that the research seeks to address. The term research methodology is used, in this study, to refer to the philosophical assumptions, values, and theories which inform and underpin the way in which a particular research method is used. In this study, the case study research design was used as the operational framework for data gathering. The case study research method is essentially grounded in the interpretive research paradigm. To this end, the study sought the perceptions of both the consumers and the water authorities. The major finding of the study is that the ability of Kwekwe Municipality to provide household water service delivery to its consumers is slightly below average. However, there was a slight improvement in the household water service delivery but consumers are still remaining dissatisfied. Another finding, related to this one, was that the electricity deficiency cost the efficacy of Kwekwe Municipality in its provision of household water service delivery. The study proposes that more studies which seek to interrogate the domestic water service delivery system of the Zimbabwean Municipalities should be embarked upon by the state. The study also recommends that service delivery training programmes be implemented in order to enhance the competence of the water authorities. Furthermore, the study suggests that consumers be placed at the center of household water debates when policies, rules and regulations of the water service delivery system are formulated. Finally, the study implores that municipalities need to have their own reserves and generators for emergency cases during electricity power cuts. It is imperative that the water reservoirs constantly hold 4 days‟ worth of water capacity. The municipality of Kwekwe must refurbish the entire water reticulation system. Municipalities must carry out an audit of water meter readings and also confirm that all water meters are functional. Manpower to read the correct meter reading should be increased in number and must have reliable transport. , Thesis (PhD) -- Faculty of Management and Commerce, 2010
- Full Text:
- Authors: Mupindu, Wisemen
- Date: 2010
- Subjects: Water-supply -- Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24117 , vital:62379
- Description: This study examines the perceived scarcity of household water service delivery in the city of Kwekwe under the Midlands province of Zimbabwe. Kwekwe Municipality appears to be characterized by an erratic supply of clean water for household use. The city of Kwekwe has experienced an unreliable domestic water service delivery system since the beginning of this millennium. This study aims to investigate the causes of the problem, its extent, impact and what could be done to mitigate the problem. The study employs interviews, questionnaires, observations and document analyses to establish that population growth, ageing equipment, a lack of foreign currency and local funding, as well as a lack of expertise and of political will have contributed to the poor domestic water supply in the city of Kwekwe. The city of Kwekwe needs to commit itself to improving the current situation by involving the community, constructing more storage facilities, and by putting monitoring and evaluation mechanisms in place. The research design took the form of a case study of Kwekwe Municipality. A mixture of qualitative and quantitative research designs were used in this study. The qualitative/interpretivist approach was more dominant, allowing some overlapping with the quantitative/positivist paradigm whenever this was considered reasonable. The study sample consisted of a conveniently assembled sample of 120 respondents. The target population for the study comprised of 110 residents of Kwekwe urban and 10 Kwekwe City Municipality Water Authorities from the Works Department. This study focuses on the 4 residential areas of Kwekwe Municipality. The data collection instruments include questionnaires and focus group interviews. Electronically recorded, in-depth interviews were held with the water authorities and the consumers to establish their perceptions on the best practice of the water service delivery system in Zimbabwe. The data collection tools contained a preliminary section on the biological data of the respondents. All data was subjected to either qualitative or quantitative analysis techniques in order to strike a balance between the structured survey instruments and the anecdotes of the respondents. Quantitative data was analyzed using a Statistical Package for Social Sciences (SPSS), while qualitative data was subjected to document analysis which entailed classifying the data, extracting themes, identifying patterns, tallying and quantifying responses and making generalizations out of these patterns. This implies that the research methodology focused on the method, tools and techniques used to assist in achieving the objectives of the study and answering the research questions that the research seeks to address. The term research methodology is used, in this study, to refer to the philosophical assumptions, values, and theories which inform and underpin the way in which a particular research method is used. In this study, the case study research design was used as the operational framework for data gathering. The case study research method is essentially grounded in the interpretive research paradigm. To this end, the study sought the perceptions of both the consumers and the water authorities. The major finding of the study is that the ability of Kwekwe Municipality to provide household water service delivery to its consumers is slightly below average. However, there was a slight improvement in the household water service delivery but consumers are still remaining dissatisfied. Another finding, related to this one, was that the electricity deficiency cost the efficacy of Kwekwe Municipality in its provision of household water service delivery. The study proposes that more studies which seek to interrogate the domestic water service delivery system of the Zimbabwean Municipalities should be embarked upon by the state. The study also recommends that service delivery training programmes be implemented in order to enhance the competence of the water authorities. Furthermore, the study suggests that consumers be placed at the center of household water debates when policies, rules and regulations of the water service delivery system are formulated. Finally, the study implores that municipalities need to have their own reserves and generators for emergency cases during electricity power cuts. It is imperative that the water reservoirs constantly hold 4 days‟ worth of water capacity. The municipality of Kwekwe must refurbish the entire water reticulation system. Municipalities must carry out an audit of water meter readings and also confirm that all water meters are functional. Manpower to read the correct meter reading should be increased in number and must have reliable transport. , Thesis (PhD) -- Faculty of Management and Commerce, 2010
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Global leadership competencies in the industrial development zones in South Africa
- Dweba, Zandisile Moses https://orcid.org/0000-0003-0001-1095
- Authors: Dweba, Zandisile Moses https://orcid.org/0000-0003-0001-1095
- Date: 2009-06
- Subjects: Leadership -- South Africa , Industrialization
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24046 , vital:62312
- Description: In the literature reviewed a lack in leadership competencies to deal with globalisation and global trends within the South African organisation context (Fontyn, 2001; Tizard, 2001; Kriek, 2002) was identified which led to questions being raised on the prevalence of these essential global leadership competencies within South African transnational and global organisations. Realising the need for the development of an outwardly focused and globally competitive leadership model this study sought to investigate: The key generic leadership competencies relevant to globalisation The specific relevant leadership competencies and their prevalence within the industrial development zones Whether or not the surveyed individual competencies were significant and had an impact on global leadership competencies that rendered leaders capable of operating in a global environment. A multi-method research plan was followed in order to consolidate existing knowledge on global leadership competencies and then to expand upon that knowledge. The approach was preferred due to the lack of leadership competency research within Industrial Development Zones. The study consisted of a qualitative study leading to the assessment of the current state of knowledge and understanding of the global leadership competencies. This phase was aimed at stimulating a debate on the topic in preparation for the quantitative phase which investigated the prevalence of these global leadership competencies within the Industrial Development Zones. Through the literature review, fifteen global leadership competencies were identified and these formed the basis for the questionnaire used for data collection. This list of global leadership competencies should, however, not be seen as an exhaustive list as opinions varied on leadership competencies relevant to globalisation (Msomi, 2001; Rossouw & Bews, 2002). iv In the findings of this study: The respondents largely confirmed the prevalence of the global leadership competencies in the Industrial Development Zones. While there existed high internal consistency of the variables measured, the demonstration of the competencies by leaders in the Industrial Development Zones, as perceived by the respondents, was found to be largely insignificant and as such had no impact on global leadership competencies and the ability of the zones‟ leaders to operate in a global environment. The recommendations that ensue should, in view of the limitations cited, be implemented with caution as their generalisability might be limited. , Thesis (PhD) -- Faculty of Management and Commerce, 2009
- Full Text:
- Authors: Dweba, Zandisile Moses https://orcid.org/0000-0003-0001-1095
- Date: 2009-06
- Subjects: Leadership -- South Africa , Industrialization
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24046 , vital:62312
- Description: In the literature reviewed a lack in leadership competencies to deal with globalisation and global trends within the South African organisation context (Fontyn, 2001; Tizard, 2001; Kriek, 2002) was identified which led to questions being raised on the prevalence of these essential global leadership competencies within South African transnational and global organisations. Realising the need for the development of an outwardly focused and globally competitive leadership model this study sought to investigate: The key generic leadership competencies relevant to globalisation The specific relevant leadership competencies and their prevalence within the industrial development zones Whether or not the surveyed individual competencies were significant and had an impact on global leadership competencies that rendered leaders capable of operating in a global environment. A multi-method research plan was followed in order to consolidate existing knowledge on global leadership competencies and then to expand upon that knowledge. The approach was preferred due to the lack of leadership competency research within Industrial Development Zones. The study consisted of a qualitative study leading to the assessment of the current state of knowledge and understanding of the global leadership competencies. This phase was aimed at stimulating a debate on the topic in preparation for the quantitative phase which investigated the prevalence of these global leadership competencies within the Industrial Development Zones. Through the literature review, fifteen global leadership competencies were identified and these formed the basis for the questionnaire used for data collection. This list of global leadership competencies should, however, not be seen as an exhaustive list as opinions varied on leadership competencies relevant to globalisation (Msomi, 2001; Rossouw & Bews, 2002). iv In the findings of this study: The respondents largely confirmed the prevalence of the global leadership competencies in the Industrial Development Zones. While there existed high internal consistency of the variables measured, the demonstration of the competencies by leaders in the Industrial Development Zones, as perceived by the respondents, was found to be largely insignificant and as such had no impact on global leadership competencies and the ability of the zones‟ leaders to operate in a global environment. The recommendations that ensue should, in view of the limitations cited, be implemented with caution as their generalisability might be limited. , Thesis (PhD) -- Faculty of Management and Commerce, 2009
- Full Text:
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