Exploring management challenges faced by small and medium sized enterprises in the South African construction industry – the case of selected construction companies in Gauteng
- Authors: Moloi, Diile Evelyn
- Date: 2018
- Subjects: Construction industry -- South Africa -- Gauteng -- Management , Small business -- South Africa -- Gauteng Business enterprises -- South Africa -- Gauteng
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32322 , vital:32021
- Description: Often the role of management is described in terms of profit making, maximizing economic opportunities and practicing total entrepreneurship while at the same time ensuring ethical practices in organisations. This makes a manager’s role to be significant to the growth and sustainability of the business. Management is entrusted with the responsibility to ensure that systems and processes in the business operate as intended through effective and efficient use of resources and appropriate delegation to employees. The process of managing does, however, come with its own challenges and every day management must attend to these challenges to ensure that the organisation remains profitable in spite of operational interruptions. Management often lacks resources and the capacity required for the realisation of effective operational success. The business landscape is highly evolved ever since globalisation and opening of international trade markets has come into play. The evolution has made trade and regular transacting among companies to be standardized with minor differences for some products and services. The rapid changes that come as a result of this are often beyond what most organisations and its management, particular small business owners, are able to comprehend and deal with. Disregard of the management challenges has the potential to be detrimental to the smooth running of the business and negatively impact finances of the business. The problem herein is the result of a collapse of many small businesses due to inadequate management of internal challenges. The primary objective of this study was to explore the management challenges faced by SME managers in the South African construction industry. The aim was to outline the management challenges in support of previous research findings in the field of management studies. Through literature research, the variables of resources, skills, control systems and financial management were identified as having an influence of the effective management of the organisations. The variables were used in the development of a conceptual framework that may be used in addressing the management challenges. The empirical research results identified skills and financial management challenges to be most critical to the overall effective management of SMEs.
- Full Text:
- Date Issued: 2018
- Authors: Moloi, Diile Evelyn
- Date: 2018
- Subjects: Construction industry -- South Africa -- Gauteng -- Management , Small business -- South Africa -- Gauteng Business enterprises -- South Africa -- Gauteng
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32322 , vital:32021
- Description: Often the role of management is described in terms of profit making, maximizing economic opportunities and practicing total entrepreneurship while at the same time ensuring ethical practices in organisations. This makes a manager’s role to be significant to the growth and sustainability of the business. Management is entrusted with the responsibility to ensure that systems and processes in the business operate as intended through effective and efficient use of resources and appropriate delegation to employees. The process of managing does, however, come with its own challenges and every day management must attend to these challenges to ensure that the organisation remains profitable in spite of operational interruptions. Management often lacks resources and the capacity required for the realisation of effective operational success. The business landscape is highly evolved ever since globalisation and opening of international trade markets has come into play. The evolution has made trade and regular transacting among companies to be standardized with minor differences for some products and services. The rapid changes that come as a result of this are often beyond what most organisations and its management, particular small business owners, are able to comprehend and deal with. Disregard of the management challenges has the potential to be detrimental to the smooth running of the business and negatively impact finances of the business. The problem herein is the result of a collapse of many small businesses due to inadequate management of internal challenges. The primary objective of this study was to explore the management challenges faced by SME managers in the South African construction industry. The aim was to outline the management challenges in support of previous research findings in the field of management studies. Through literature research, the variables of resources, skills, control systems and financial management were identified as having an influence of the effective management of the organisations. The variables were used in the development of a conceptual framework that may be used in addressing the management challenges. The empirical research results identified skills and financial management challenges to be most critical to the overall effective management of SMEs.
- Full Text:
- Date Issued: 2018
Factors affecting female students studying engineering at a higher education institution
- Authors: Boshoff, Hildegarde
- Date: 2018
- Subjects: Women in engineering -- South Africa , Women -- Education (Graduate) -- South Africa Sex discrimination in education -- South Africa South Africa -- Education (Higher)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21746 , vital:29745
- Description: Engineering is of vital importance for humankind. Engineering combines the fields of mathematics and science, including engineering science and technology, in order to solve problems in the real world and in order to improve the society and economies of countries. It includes the ability to implement ideas in a cost effective and practical manner. Some of these solutions may include sustainability, needs of society, necessary risks and protection of the environment. Engineers develop ideas by using production of technology in order to improve the living of humankind. This includes designing and manufacturing different products based on customer needs and expectations. Although a field in engineering is largely a male-dominated career, women are becoming more interested in this career, compared to a few years ago. The problem remains that female students are still in the minority compared to their male counterparts studying engineering. Therefore, universities need to find solutions to attract female students towards engineering. There are various reasons why female students choose to study engineering, which include different influences, encouragements and their perception towards the Faculty and the academic staff. Thus, the purpose of the research study is to identify the reasons for both genders, currently studying engineering at Nelson Mandela University, formally known as Nelson Mandela Metropolitan University (NMMU), why they chose to study engineering, what influenced their studies, their encouragements or discouragements and overall perception and experience while studying engineering. The main focus will be on female students. This research study was an exploratory, mixed method study, which contains literature studies, surveys and cross-sectional studies. A literature study was compiled by using secondary sources in order to identify the importance of engineering internationally and within South Africa, women in the workplace and female students studying towards engineering. The empirical study, which consisted of a survey, was compiled and distributed to all Nelson Mandela University undergraduate students studying towards an engineering qualification. Respondents were asked various questions regarding pre-studies and their perceptions and experiences during their studies. This includes their experience with the academic staff and the Faculty of Engineering in general. For the analysis of the data, both Descriptive and Inferential Statistical methods were used. Some of the findings from the research study include that both genders develop an interest for engineering at a young age (between ages 13 – 18). Therefore, an interest is developed during high school level. Both genders choose to study engineering for the same reasons. The interest for choosing a career for both genders was triggered by a qualified engineer’s influence. During high school, female students take part in science, mathematics and engineering programmes and participate in competitions or contests. Both gender’s science, mathematics and engineering abilities increased since they started their studies at a higher education institution. From the findings, both genders indicated that they have a high level of interest in engineering, they are satisfied with their choice of engineering field and they are committed to complete their engineering qualification. Both genders are confident that they will find employment in engineering that pays well. Female students believe that they are better at problem solving activities, they are more committed to their studies, they work better with other people and they are more confident in their engineering abilities compared to the male counterparts. The findings also include that during their studies, both genders receive encouragement from various factors, but the significant source of encouragement for both genders are their mothers and employment opportunities. Whereas the most significant source of discouragement for both genders are their grades or academic performance and the amount of time required for engineering. Both genders receive equal quality in lecturing throughout their studies and the academic staff do not treat female students different from male students. It is also significant that female students receive support from the Faculty of Engineering. Female students will definitely encourage other females to study towards a field in engineering and find the academic staff approachable. Academic staff does give regular feedback to students regarding their academic performance. Therefore both genders know at all-time their academic performance and therefore will be able to improve their results. There are not enough female lecturers within the Engineering Department. Female lecturers serve as role models for female students. Therefore, the University’s management team needs to investigate this matter. The research study concluded with recommendations and considerations, contribution towards the body of knowledge, future research and the limitations of the study. Furthermore, the study offers an understanding of engineering students at Nelson Mandela University, which includes their current overall experience during their studies. The treatise will therefore assist the readers and especially Nelson Mandela University to attract and retain female students by addressing their challenges they experience during their studies.
- Full Text:
- Date Issued: 2018
- Authors: Boshoff, Hildegarde
- Date: 2018
- Subjects: Women in engineering -- South Africa , Women -- Education (Graduate) -- South Africa Sex discrimination in education -- South Africa South Africa -- Education (Higher)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21746 , vital:29745
- Description: Engineering is of vital importance for humankind. Engineering combines the fields of mathematics and science, including engineering science and technology, in order to solve problems in the real world and in order to improve the society and economies of countries. It includes the ability to implement ideas in a cost effective and practical manner. Some of these solutions may include sustainability, needs of society, necessary risks and protection of the environment. Engineers develop ideas by using production of technology in order to improve the living of humankind. This includes designing and manufacturing different products based on customer needs and expectations. Although a field in engineering is largely a male-dominated career, women are becoming more interested in this career, compared to a few years ago. The problem remains that female students are still in the minority compared to their male counterparts studying engineering. Therefore, universities need to find solutions to attract female students towards engineering. There are various reasons why female students choose to study engineering, which include different influences, encouragements and their perception towards the Faculty and the academic staff. Thus, the purpose of the research study is to identify the reasons for both genders, currently studying engineering at Nelson Mandela University, formally known as Nelson Mandela Metropolitan University (NMMU), why they chose to study engineering, what influenced their studies, their encouragements or discouragements and overall perception and experience while studying engineering. The main focus will be on female students. This research study was an exploratory, mixed method study, which contains literature studies, surveys and cross-sectional studies. A literature study was compiled by using secondary sources in order to identify the importance of engineering internationally and within South Africa, women in the workplace and female students studying towards engineering. The empirical study, which consisted of a survey, was compiled and distributed to all Nelson Mandela University undergraduate students studying towards an engineering qualification. Respondents were asked various questions regarding pre-studies and their perceptions and experiences during their studies. This includes their experience with the academic staff and the Faculty of Engineering in general. For the analysis of the data, both Descriptive and Inferential Statistical methods were used. Some of the findings from the research study include that both genders develop an interest for engineering at a young age (between ages 13 – 18). Therefore, an interest is developed during high school level. Both genders choose to study engineering for the same reasons. The interest for choosing a career for both genders was triggered by a qualified engineer’s influence. During high school, female students take part in science, mathematics and engineering programmes and participate in competitions or contests. Both gender’s science, mathematics and engineering abilities increased since they started their studies at a higher education institution. From the findings, both genders indicated that they have a high level of interest in engineering, they are satisfied with their choice of engineering field and they are committed to complete their engineering qualification. Both genders are confident that they will find employment in engineering that pays well. Female students believe that they are better at problem solving activities, they are more committed to their studies, they work better with other people and they are more confident in their engineering abilities compared to the male counterparts. The findings also include that during their studies, both genders receive encouragement from various factors, but the significant source of encouragement for both genders are their mothers and employment opportunities. Whereas the most significant source of discouragement for both genders are their grades or academic performance and the amount of time required for engineering. Both genders receive equal quality in lecturing throughout their studies and the academic staff do not treat female students different from male students. It is also significant that female students receive support from the Faculty of Engineering. Female students will definitely encourage other females to study towards a field in engineering and find the academic staff approachable. Academic staff does give regular feedback to students regarding their academic performance. Therefore both genders know at all-time their academic performance and therefore will be able to improve their results. There are not enough female lecturers within the Engineering Department. Female lecturers serve as role models for female students. Therefore, the University’s management team needs to investigate this matter. The research study concluded with recommendations and considerations, contribution towards the body of knowledge, future research and the limitations of the study. Furthermore, the study offers an understanding of engineering students at Nelson Mandela University, which includes their current overall experience during their studies. The treatise will therefore assist the readers and especially Nelson Mandela University to attract and retain female students by addressing their challenges they experience during their studies.
- Full Text:
- Date Issued: 2018
Factors affecting the career advancement of black women in a selected manufacturing firm in Gauteng
- Authors: Netnou, Zola Nomzamo Joan
- Date: 2018
- Subjects: Women in the professions -- South Africa -- Gauteng , Career development , Women -- Employment -- Economical aspects , Sex role in the work environment , Sexual division of labor
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33578 , vital:32889
- Description: Career advancement is viewed as an important element of job satisfaction and employee retention, however the gender differences observed in the workplace globally mean that there is gender inequality even in career growth. With South Africa’s long history of discrimination, career advancement disparities are observed along racial and gender lines. The current study’s focus is on the factors affecting the career advancement of a group of black women working for a selected manufacturing firm in Gauteng. The study highlights the importance of both the individual and the organisation in driving career advancement and asserts that there are self-driven and employer-driven factors affecting the career growth of black women employed by the selected firm. The primary objective of this study was to investigate and analyse factors affecting the career advancement of South African black African women (hereafter referred to as black women) employed by the manufacturing company. After a comprehensive literature study, three self-driven factors (pre-career choices, career capital development and attitude towards gender discrimination) and three employer-driven factors (mentorship opportunities, organisational leadership and organisational culture) were identified as factors affecting career advancement. These were subsequently empirically tested. A quantitative research paradigm was adopted for this study. The sample chosen was the entire population of black women employed by the business in question. Using the survey research method, a structured questionnaire was distributed resulting in an 85% response rate. Cronbach’s alpha was employed to test the reliability or internal consistency of the research instruments, resulting in the minimum acceptable level of 0.70 being met. The data collected were subjected to statistical analyses using simple regression analysis, one-factor Anova and descriptive statistics. The simple regression analysis revealed that pre-career choices had a statistically significant positive influence on career advancement. Furthermore, the findings suggest a link between education and employability, as the majority of the respondents (53%) possessed tertiary qualifications. Although no empirical evidence was found to support the influence of the other five factors on career advancement, the use of descriptive statistics revealed clear differences brought about by variations in education, such as the significantly higher levels of career capital for respondents with post-graduate qualifications in comparison to the total sample. The findings of this study informed the recommendations made to promote the career advancement of the black women employed by the selected firm. These were recommendations for individuals to enhance their career capital through education and the pursuit of career goals, and for the organisation to support career development with a conducive environment that values all employees and affords them equal opportunities for growth.
- Full Text:
- Date Issued: 2018
- Authors: Netnou, Zola Nomzamo Joan
- Date: 2018
- Subjects: Women in the professions -- South Africa -- Gauteng , Career development , Women -- Employment -- Economical aspects , Sex role in the work environment , Sexual division of labor
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33578 , vital:32889
- Description: Career advancement is viewed as an important element of job satisfaction and employee retention, however the gender differences observed in the workplace globally mean that there is gender inequality even in career growth. With South Africa’s long history of discrimination, career advancement disparities are observed along racial and gender lines. The current study’s focus is on the factors affecting the career advancement of a group of black women working for a selected manufacturing firm in Gauteng. The study highlights the importance of both the individual and the organisation in driving career advancement and asserts that there are self-driven and employer-driven factors affecting the career growth of black women employed by the selected firm. The primary objective of this study was to investigate and analyse factors affecting the career advancement of South African black African women (hereafter referred to as black women) employed by the manufacturing company. After a comprehensive literature study, three self-driven factors (pre-career choices, career capital development and attitude towards gender discrimination) and three employer-driven factors (mentorship opportunities, organisational leadership and organisational culture) were identified as factors affecting career advancement. These were subsequently empirically tested. A quantitative research paradigm was adopted for this study. The sample chosen was the entire population of black women employed by the business in question. Using the survey research method, a structured questionnaire was distributed resulting in an 85% response rate. Cronbach’s alpha was employed to test the reliability or internal consistency of the research instruments, resulting in the minimum acceptable level of 0.70 being met. The data collected were subjected to statistical analyses using simple regression analysis, one-factor Anova and descriptive statistics. The simple regression analysis revealed that pre-career choices had a statistically significant positive influence on career advancement. Furthermore, the findings suggest a link between education and employability, as the majority of the respondents (53%) possessed tertiary qualifications. Although no empirical evidence was found to support the influence of the other five factors on career advancement, the use of descriptive statistics revealed clear differences brought about by variations in education, such as the significantly higher levels of career capital for respondents with post-graduate qualifications in comparison to the total sample. The findings of this study informed the recommendations made to promote the career advancement of the black women employed by the selected firm. These were recommendations for individuals to enhance their career capital through education and the pursuit of career goals, and for the organisation to support career development with a conducive environment that values all employees and affords them equal opportunities for growth.
- Full Text:
- Date Issued: 2018
Factors influencing a culture of continuous improvement in the pharmaceutical environment
- Authors: Swartz, Alberto Asiscio
- Date: 2018
- Subjects: Continuous improvement process Organizational change , Corporate culture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23448 , vital:30548
- Description: Organisational change has proven to be a major challenge for many businesses worldwide with the pharmaceutical environment being no exception. The pharmaceutical industry is increasingly pressurised by stakeholders who seek reduced cost, higher value and quality. This has resulted in many pharmaceutical businesses attempting to launch various continuous improvement methodologies, which ultimately fail. Whereas failure of continuous improvement undertakings within the pharmaceutical environment is well documented, this study aimed to understand the factors that influence the successful sustainability of such endeavours. The purpose of this study was therefore to identify and create an understanding of the factors that influence a culture of continuous improvement within the pharmaceutical environment. The literature review revealed that factors such as leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set contributed to the successful implementation of a culture that embraces continuous improvement. It was recognised that building a culture of continuous improvement is not instantaneous and that it requires all stakeholders to be committed and to acknowledge that changing culture requires time. An empirical study with a questionnaire as data collecting instrument was conducted to assess respondents’ perceptions of the levels of continuous improvement, leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set within a selected pharmaceutical manufacturing business. The study revealed that all these factors were related and influenced a culture of continuous improvement. Furthermore, leadership and a continuous improvement mind-set proved to have the most significant relationship with a culture of continuous improvement. Recommendations were provided for the creation of a culture of continuous improvement in pharmaceutical businesses.
- Full Text:
- Date Issued: 2018
- Authors: Swartz, Alberto Asiscio
- Date: 2018
- Subjects: Continuous improvement process Organizational change , Corporate culture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23448 , vital:30548
- Description: Organisational change has proven to be a major challenge for many businesses worldwide with the pharmaceutical environment being no exception. The pharmaceutical industry is increasingly pressurised by stakeholders who seek reduced cost, higher value and quality. This has resulted in many pharmaceutical businesses attempting to launch various continuous improvement methodologies, which ultimately fail. Whereas failure of continuous improvement undertakings within the pharmaceutical environment is well documented, this study aimed to understand the factors that influence the successful sustainability of such endeavours. The purpose of this study was therefore to identify and create an understanding of the factors that influence a culture of continuous improvement within the pharmaceutical environment. The literature review revealed that factors such as leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set contributed to the successful implementation of a culture that embraces continuous improvement. It was recognised that building a culture of continuous improvement is not instantaneous and that it requires all stakeholders to be committed and to acknowledge that changing culture requires time. An empirical study with a questionnaire as data collecting instrument was conducted to assess respondents’ perceptions of the levels of continuous improvement, leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set within a selected pharmaceutical manufacturing business. The study revealed that all these factors were related and influenced a culture of continuous improvement. Furthermore, leadership and a continuous improvement mind-set proved to have the most significant relationship with a culture of continuous improvement. Recommendations were provided for the creation of a culture of continuous improvement in pharmaceutical businesses.
- Full Text:
- Date Issued: 2018
Factors influencing customer relationship management at an automotive component manufacturer in East London
- Authors: Makaza, Lufezo
- Date: 2018
- Subjects: Customer relations -- South Africa -- East London , Customer services -- South Africa -- East London -- Management , Consumer satisfaction -- South Africa -- East London -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22585 , vital:30013
- Description: In the late 1990s, customer relationship management (CRM) was formed as a popular business term, which holds the same roots as relationship marketing and enhances the paradigm with the emerging information technologies (Öztayşi, Sezgin, Özok, 2011:944). For a supply chain to be effective, an organisation must decide on the nature of the relationship appropriate to product and market conditions and adapt management practises to that relationship (Bensaou, 1999:35). Current competitive challenges induced by globalisation, and advances in information technology have forced companies to focus on managing customer relationships. This study offers a modest contribution to evaluating factors influencing customer relationship management at an automotive component manufacturer in East London. The challenge for businesses is changing the current paradigm to a customer-centric approach. A theoretical overview was conducted to evaluate various definitions, CRM models, factors influencing CRM and the impact of competitive advantage on critical success factors. The research highlighted a number of common themes of CRM, which includes keeping the customer happy, customer satisfaction, reciprocal relationship between the organisation and employees, enthusiasm, involvement and motivation. This research identified which factors make positive contributions to key competitive advantage outcomes such as price, quality, delivery and flexibility capability. The study included an evaluation of findings. From the survey responses, the results were used to draw conclusions and develop various recommendations. The conclusions centered on the customer relationship management success factors defined in the survey. The results were then compared to previous studies. Survey findings of the current study and those of past studies were discussed. The recommendations focused on the top items identified in each factor group. Many factors influence CRM success in the organisation. The findings led to the conclusion that top management needs to support, and place focus on key activities that form part of the value proposition, capabilities and mix of resources on the CRM process, as well as the people and the procedures that make effective value creation.
- Full Text:
- Date Issued: 2018
- Authors: Makaza, Lufezo
- Date: 2018
- Subjects: Customer relations -- South Africa -- East London , Customer services -- South Africa -- East London -- Management , Consumer satisfaction -- South Africa -- East London -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22585 , vital:30013
- Description: In the late 1990s, customer relationship management (CRM) was formed as a popular business term, which holds the same roots as relationship marketing and enhances the paradigm with the emerging information technologies (Öztayşi, Sezgin, Özok, 2011:944). For a supply chain to be effective, an organisation must decide on the nature of the relationship appropriate to product and market conditions and adapt management practises to that relationship (Bensaou, 1999:35). Current competitive challenges induced by globalisation, and advances in information technology have forced companies to focus on managing customer relationships. This study offers a modest contribution to evaluating factors influencing customer relationship management at an automotive component manufacturer in East London. The challenge for businesses is changing the current paradigm to a customer-centric approach. A theoretical overview was conducted to evaluate various definitions, CRM models, factors influencing CRM and the impact of competitive advantage on critical success factors. The research highlighted a number of common themes of CRM, which includes keeping the customer happy, customer satisfaction, reciprocal relationship between the organisation and employees, enthusiasm, involvement and motivation. This research identified which factors make positive contributions to key competitive advantage outcomes such as price, quality, delivery and flexibility capability. The study included an evaluation of findings. From the survey responses, the results were used to draw conclusions and develop various recommendations. The conclusions centered on the customer relationship management success factors defined in the survey. The results were then compared to previous studies. Survey findings of the current study and those of past studies were discussed. The recommendations focused on the top items identified in each factor group. Many factors influence CRM success in the organisation. The findings led to the conclusion that top management needs to support, and place focus on key activities that form part of the value proposition, capabilities and mix of resources on the CRM process, as well as the people and the procedures that make effective value creation.
- Full Text:
- Date Issued: 2018
Factors influencing non-completion of final year undergraduate university studies: implications for management
- Authors: Webb, Theresa
- Date: 2018
- Subjects: Dropouts -- South Africa , College dropouts -- South Africa Academic achievement -- South Africa Education, Higher -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35874 , vital:33855
- Description: South Africa has seen remarkable growth in student numbers at universities since reforms were introduced with the advent of democracy in 1994. Enrolments have almost doubled in the past twenty years, yet South African Higher Education (HE) is characterised by high levels of failure and dropout, and an estimated 50 to 55% of each intake will never graduate. This is not only an indictment on HE institutions (HEIs), but also results in rising debt to the students and to society. In South Africa, student debt has increased at an alarming rate since 2012, whilst state funding has decreased. Students have advocated for education to be free. President Zuma announced in December 2017 that education for the poor would be free. It is not clear yet where the funding will come from, but it would not be from universities’ as their budgets are already thinly spread. The main aim of this study was to identify the factors contributing to students dropping out of university in their final year of study, with some modules still outstanding. 360 final year students were identified as having less than 60% of their required credits left to complete their studies, but they had not re-registered and they were thus categorised as non-completing students or dropouts. An analysis of their biographical characteristics revealed that non-completing students were more likely studying for a diploma, male, ‘black’, and did not have English as a home language. Trends were also analysed across faculties and qualification types. In addition to the quantitative description of the biographical characteristics of the non-completing students, a further qualitative exploration was undertaken.Telephonic interviews were conducted with 65 of the non-completing students using a semi-structured interview schedule. The schedule consisted of four grand tour questions and various prompts to ascertain the reasons for students not completing their qualifications. The qualitative results revealed that financial, academic, health and personal problems were the main factors in Nelson Mandela University (NMU) final year undergraduate students’ decisions not to complete their studies. Other factors identified included taking up job opportunities and struggling to balance work and studies; along with factors related to the need for more flexible modes of delivery; and a more inclusive, caring, humanising institutional culture. If the 360 students with 60% or less of their required credits outstanding had graduated at NMU, the institution would have received approximately R8.6 million in subsidy income. In addition to the R8.6 million loss in subsidy income, there would also have been a considerable loss in fee income. Of these 360 non-completing students, 27 students had just one module outstanding. Had these 27 students with just one module outstanding been able to complete their outstanding module and graduate, the institution could have earned an approximate subsidy income of R767 667. The cost of the outstanding modules of these 27 students amounted to R111 070. This shows that the university could have reaped a substantial return on investment if these students could have been assisted to graduate. Based on these findings, a number of recommendations and suggestions were made to support students with the aim to assist the university to reduce the number of non-completing students and enable as many students as possible to complete their studies and graduate. These included having procedures in place for students to be able to take up their concerns with academics and faculty administration; implementing a system to track student progress and to institute interventions as soon as possible; greater flexibility in the delivery modes of modules, with increased online and distance learning possibilities for students who had only a few modules to complete; and creating an institutional culture where students develop a sense of belonging and feel included, which enhances the chances that they will persist until they complete their studies. Limitations of the study were noted and a number of recommendations for further studies were made.
- Full Text:
- Date Issued: 2018
- Authors: Webb, Theresa
- Date: 2018
- Subjects: Dropouts -- South Africa , College dropouts -- South Africa Academic achievement -- South Africa Education, Higher -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35874 , vital:33855
- Description: South Africa has seen remarkable growth in student numbers at universities since reforms were introduced with the advent of democracy in 1994. Enrolments have almost doubled in the past twenty years, yet South African Higher Education (HE) is characterised by high levels of failure and dropout, and an estimated 50 to 55% of each intake will never graduate. This is not only an indictment on HE institutions (HEIs), but also results in rising debt to the students and to society. In South Africa, student debt has increased at an alarming rate since 2012, whilst state funding has decreased. Students have advocated for education to be free. President Zuma announced in December 2017 that education for the poor would be free. It is not clear yet where the funding will come from, but it would not be from universities’ as their budgets are already thinly spread. The main aim of this study was to identify the factors contributing to students dropping out of university in their final year of study, with some modules still outstanding. 360 final year students were identified as having less than 60% of their required credits left to complete their studies, but they had not re-registered and they were thus categorised as non-completing students or dropouts. An analysis of their biographical characteristics revealed that non-completing students were more likely studying for a diploma, male, ‘black’, and did not have English as a home language. Trends were also analysed across faculties and qualification types. In addition to the quantitative description of the biographical characteristics of the non-completing students, a further qualitative exploration was undertaken.Telephonic interviews were conducted with 65 of the non-completing students using a semi-structured interview schedule. The schedule consisted of four grand tour questions and various prompts to ascertain the reasons for students not completing their qualifications. The qualitative results revealed that financial, academic, health and personal problems were the main factors in Nelson Mandela University (NMU) final year undergraduate students’ decisions not to complete their studies. Other factors identified included taking up job opportunities and struggling to balance work and studies; along with factors related to the need for more flexible modes of delivery; and a more inclusive, caring, humanising institutional culture. If the 360 students with 60% or less of their required credits outstanding had graduated at NMU, the institution would have received approximately R8.6 million in subsidy income. In addition to the R8.6 million loss in subsidy income, there would also have been a considerable loss in fee income. Of these 360 non-completing students, 27 students had just one module outstanding. Had these 27 students with just one module outstanding been able to complete their outstanding module and graduate, the institution could have earned an approximate subsidy income of R767 667. The cost of the outstanding modules of these 27 students amounted to R111 070. This shows that the university could have reaped a substantial return on investment if these students could have been assisted to graduate. Based on these findings, a number of recommendations and suggestions were made to support students with the aim to assist the university to reduce the number of non-completing students and enable as many students as possible to complete their studies and graduate. These included having procedures in place for students to be able to take up their concerns with academics and faculty administration; implementing a system to track student progress and to institute interventions as soon as possible; greater flexibility in the delivery modes of modules, with increased online and distance learning possibilities for students who had only a few modules to complete; and creating an institutional culture where students develop a sense of belonging and feel included, which enhances the chances that they will persist until they complete their studies. Limitations of the study were noted and a number of recommendations for further studies were made.
- Full Text:
- Date Issued: 2018
Factors that influence business success in the Schauderville, Korsten and Gelvandale township areas of the Nelson Mandela Bay
- Authors: Fisher, Theo Andre
- Date: 2018
- Subjects: Success in business -- South Africa -- Nelson Mandela Bay Municipality , Small business -- South Africa -- Nelson Mandela Bay Municipality -- Management Economic development -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21938 , vital:29803
- Description: Presently, all South African businesses, including South African township small businesses, are required to be agile, innovative and highly adaptive in order to survive in a tough retail-trading environment. The reasons for having to adapt their strategies are due to the poor economic conditions and political uncertainty that South Africans are currently experiencing. Businesses owners are facing various challenges and have to mitigate and even eliminate numerous negative influences that potentially impede the growth and the sustainability of their businesses. The purpose for undertaking this research study was to establish a deeper understanding of township small businesses that operate in the township setting in South Africa. Many residents of the Schauderville, Korsten and Gelvandale townships areas in the Nelson Mandela Bay are unemployed. Some unemployed residents and those who were retrenched due to the tough South African economic environment started their own businesses, with the expectation of earning a sustainable income. However, the majority of these businesses were not able to establish themselves successfully. The question addressed in this study was therefore: what factors influence the success of small businesses in the Schauderville, Korsten and Gelvandale townships situated of the Nelson Mandela Bay? Thereafter, the researcher recommended strategies that the township small business owners should implement to improve their chances of operating more successful businesses. The selected factors that could negatively impact township small business success are mentioned below. The influencing factors that were discussed are: Competition; The formal and informal education levels of business owners and the township communities; The unemployment rate of township dwellers; Crime; and the disposable income levels of township communities. The research findings indicate that the majority of the township small businesses are influenced by the mentioned factors, especially crime. This conclusion was made after a sample of 50 respondents had completed structured interview questionnaires and after the results of the questionnaires had been analysed. This research study targeted township small business owners who operate in the Schauderville, Korsten and Gelvandale townships of the Nelson Mandela Bay. The researcher’s intention was to assist the township small business owners with strategies to mitigate the influences that competition (from locally owned township small businesses, foreign shopkeepers and township shopping malls), formal and informal education levels, unemployment, crime and disposable income levels of township communities have on their small businesses. In conclusion, the results of the research study show that the small business owners, together with government, should implement the recommendations that were made by the researcher in order to improve the success rate of their township small businesses. More vibrant and successful township small businesses will ultimately lead to better job opportunities and eventually to a flourishing South African economy.
- Full Text:
- Date Issued: 2018
- Authors: Fisher, Theo Andre
- Date: 2018
- Subjects: Success in business -- South Africa -- Nelson Mandela Bay Municipality , Small business -- South Africa -- Nelson Mandela Bay Municipality -- Management Economic development -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21938 , vital:29803
- Description: Presently, all South African businesses, including South African township small businesses, are required to be agile, innovative and highly adaptive in order to survive in a tough retail-trading environment. The reasons for having to adapt their strategies are due to the poor economic conditions and political uncertainty that South Africans are currently experiencing. Businesses owners are facing various challenges and have to mitigate and even eliminate numerous negative influences that potentially impede the growth and the sustainability of their businesses. The purpose for undertaking this research study was to establish a deeper understanding of township small businesses that operate in the township setting in South Africa. Many residents of the Schauderville, Korsten and Gelvandale townships areas in the Nelson Mandela Bay are unemployed. Some unemployed residents and those who were retrenched due to the tough South African economic environment started their own businesses, with the expectation of earning a sustainable income. However, the majority of these businesses were not able to establish themselves successfully. The question addressed in this study was therefore: what factors influence the success of small businesses in the Schauderville, Korsten and Gelvandale townships situated of the Nelson Mandela Bay? Thereafter, the researcher recommended strategies that the township small business owners should implement to improve their chances of operating more successful businesses. The selected factors that could negatively impact township small business success are mentioned below. The influencing factors that were discussed are: Competition; The formal and informal education levels of business owners and the township communities; The unemployment rate of township dwellers; Crime; and the disposable income levels of township communities. The research findings indicate that the majority of the township small businesses are influenced by the mentioned factors, especially crime. This conclusion was made after a sample of 50 respondents had completed structured interview questionnaires and after the results of the questionnaires had been analysed. This research study targeted township small business owners who operate in the Schauderville, Korsten and Gelvandale townships of the Nelson Mandela Bay. The researcher’s intention was to assist the township small business owners with strategies to mitigate the influences that competition (from locally owned township small businesses, foreign shopkeepers and township shopping malls), formal and informal education levels, unemployment, crime and disposable income levels of township communities have on their small businesses. In conclusion, the results of the research study show that the small business owners, together with government, should implement the recommendations that were made by the researcher in order to improve the success rate of their township small businesses. More vibrant and successful township small businesses will ultimately lead to better job opportunities and eventually to a flourishing South African economy.
- Full Text:
- Date Issued: 2018
Factors that influence the throughput of engineering students at Nelson Mandela University
- Authors: Joubert, Petrus Jacobus
- Date: 2018
- Subjects: Education, Higher -- South Africa , Universities and colleges -- South Africa -- Eastern Cape , Academic achievement -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30496 , vital:30953
- Description: The current throughput rate of engineering students is an enormous concern, especially in light of the current financial pressure on universities and the goal for the education sector in the National Development Plan 2030, which is to increase annual enrolment levels at universities from 950 000 in 2010 to 1,6 million by 2030 (National Planning Commission, 2011). The low throughput rate of engineering students makes engineering qualifications unsustainable. In a scarce skills list, which highlights the importance of the problem that South Africa is facing, five engineering disciplines are in the top 10 scarce skills in South Africa (Scarce skills, 2016) and, therefore, this study only focuses on engineering students’ throughput rate. Regarding the future enrolment goal for 2030, it is important for universities to understand the factors that influence the throughput rate of engineering students, which the universities have control over. This will put the universities in a position to implement interventions to change negative influences on the throughput rate of engineering students into positive ones. This study consists of a literature review, firstly focusing on the factors influencing the student throughput rate internationally. The literature review then focuses on South African factors and lastly discusses three main categories, namely student engagement, the use of technology and the academic environment. The eight variables that are under study are grouped into these three main categories. The primary data, which were collected through the use of a questionnaire in order to have a good understanding of the factors influencing the throughput rate, were reported and analysed. The results of this study revealed the factors that influenced the throughput rate most positively and negatively.
- Full Text:
- Date Issued: 2018
- Authors: Joubert, Petrus Jacobus
- Date: 2018
- Subjects: Education, Higher -- South Africa , Universities and colleges -- South Africa -- Eastern Cape , Academic achievement -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30496 , vital:30953
- Description: The current throughput rate of engineering students is an enormous concern, especially in light of the current financial pressure on universities and the goal for the education sector in the National Development Plan 2030, which is to increase annual enrolment levels at universities from 950 000 in 2010 to 1,6 million by 2030 (National Planning Commission, 2011). The low throughput rate of engineering students makes engineering qualifications unsustainable. In a scarce skills list, which highlights the importance of the problem that South Africa is facing, five engineering disciplines are in the top 10 scarce skills in South Africa (Scarce skills, 2016) and, therefore, this study only focuses on engineering students’ throughput rate. Regarding the future enrolment goal for 2030, it is important for universities to understand the factors that influence the throughput rate of engineering students, which the universities have control over. This will put the universities in a position to implement interventions to change negative influences on the throughput rate of engineering students into positive ones. This study consists of a literature review, firstly focusing on the factors influencing the student throughput rate internationally. The literature review then focuses on South African factors and lastly discusses three main categories, namely student engagement, the use of technology and the academic environment. The eight variables that are under study are grouped into these three main categories. The primary data, which were collected through the use of a questionnaire in order to have a good understanding of the factors influencing the throughput rate, were reported and analysed. The results of this study revealed the factors that influenced the throughput rate most positively and negatively.
- Full Text:
- Date Issued: 2018
Happiness in the South African engineering industry
- Authors: Poorun, Andrew
- Date: 2018
- Subjects: Job satisfaction -- South Africa , Engineering -- Employment -- South Africa Corporate culture -- South Africa Happiness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23120 , vital:30430
- Description: Happiness, or what is commonly referred to as subjective well-being, is under investigation worldwide across many different sectors as it influences individuals, the organisation and society. Although researchers and lay people often define happiness as life satisfaction or a sense of wellbeing, literature also defines happiness as positive subjective experiences. Research confirms that an increase in individual happiness is advantageous to the individual and it enables societies to function better, thereby supporting the notion to incorporate aspects of happiness when formulating economic policy. Many countries around the world have identified happiness as a key factor influencing economic growth and citizen wellness. Countries are taking steps to measure their success as a society – from not only how much the economy grows – but also from how much their lives are improved, not only from standard of living, but also from quality of life. Engineering is a profession in which scientific knowledge and mathematical ability are practised applying sound judgement to develop ways to benefit humankind. South Africa has a major shortage of qualified engineers. The Engineering Council of South Africa reported that South Africa only has one engineer per 3 166 of the population, whereas other countries like Brazil has 227, Australia has 455 and Chile has 681. The best investment any country can therefore make for its future prospects is in education in the engineering field. It is imperative that people are attracted to engineering careers and that they are retained in this profession. Improving the happiness levels of engineers will assist in the attraction and retention of members in the engineering industry. The purpose of engineering and even other technological sciences is very important for both past and future economic performance. Without the appropriate people in these careers, the economic success, securities and scientific leadership will decrease. Traditional market-based measures alone do not provide an adequate portrayal of quality of life. The focus of economic measurement should change from production toward people’s well-being or happiness. Most happiness research focuses on countries, which enables comparisons. This study focuses on happiness levels of South African engineers. Previous work has explored other professions, such as physiotherapists, veterinarians and employees in the financial sector. The primary data were collected from the sample of 686 engineers by means of an on-line questionnaire. The questionnaire was designed from literature and using extracts from similar happiness studies questionnaires. A pilot study was conducted amongst engineers working in Port Elizabeth, South Africa. An email containing a Universal Resource Link (URL) to the questionnaire was sent to the listed email addresses of the Engineering Council of South Africa. A representative sample of 395 respondents participated in the study who fully completed all sections of the questionnaire. A proposed conceptual model was compiled and tested using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The results of the study indicate that the factors Workplace influence, workplace relationships, Work-life balance and Purpose load onto the factor, Work Satisfaction. The factors Work satisfaction, Optimism, Leisure, S.A. Pride, Classism and Trust determine the happiness of engineers in South Africa. The results of this study further indicate that engineers in South Africa are generally happy and that they rate workplace relationships highly. Engineers generally have little faith in the government, the South African court system and the South African education system. This study is the first of its kind conducted in South Africa and makes a valuable contribution in understanding the happiness of engineers.
- Full Text:
- Date Issued: 2018
- Authors: Poorun, Andrew
- Date: 2018
- Subjects: Job satisfaction -- South Africa , Engineering -- Employment -- South Africa Corporate culture -- South Africa Happiness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23120 , vital:30430
- Description: Happiness, or what is commonly referred to as subjective well-being, is under investigation worldwide across many different sectors as it influences individuals, the organisation and society. Although researchers and lay people often define happiness as life satisfaction or a sense of wellbeing, literature also defines happiness as positive subjective experiences. Research confirms that an increase in individual happiness is advantageous to the individual and it enables societies to function better, thereby supporting the notion to incorporate aspects of happiness when formulating economic policy. Many countries around the world have identified happiness as a key factor influencing economic growth and citizen wellness. Countries are taking steps to measure their success as a society – from not only how much the economy grows – but also from how much their lives are improved, not only from standard of living, but also from quality of life. Engineering is a profession in which scientific knowledge and mathematical ability are practised applying sound judgement to develop ways to benefit humankind. South Africa has a major shortage of qualified engineers. The Engineering Council of South Africa reported that South Africa only has one engineer per 3 166 of the population, whereas other countries like Brazil has 227, Australia has 455 and Chile has 681. The best investment any country can therefore make for its future prospects is in education in the engineering field. It is imperative that people are attracted to engineering careers and that they are retained in this profession. Improving the happiness levels of engineers will assist in the attraction and retention of members in the engineering industry. The purpose of engineering and even other technological sciences is very important for both past and future economic performance. Without the appropriate people in these careers, the economic success, securities and scientific leadership will decrease. Traditional market-based measures alone do not provide an adequate portrayal of quality of life. The focus of economic measurement should change from production toward people’s well-being or happiness. Most happiness research focuses on countries, which enables comparisons. This study focuses on happiness levels of South African engineers. Previous work has explored other professions, such as physiotherapists, veterinarians and employees in the financial sector. The primary data were collected from the sample of 686 engineers by means of an on-line questionnaire. The questionnaire was designed from literature and using extracts from similar happiness studies questionnaires. A pilot study was conducted amongst engineers working in Port Elizabeth, South Africa. An email containing a Universal Resource Link (URL) to the questionnaire was sent to the listed email addresses of the Engineering Council of South Africa. A representative sample of 395 respondents participated in the study who fully completed all sections of the questionnaire. A proposed conceptual model was compiled and tested using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The results of the study indicate that the factors Workplace influence, workplace relationships, Work-life balance and Purpose load onto the factor, Work Satisfaction. The factors Work satisfaction, Optimism, Leisure, S.A. Pride, Classism and Trust determine the happiness of engineers in South Africa. The results of this study further indicate that engineers in South Africa are generally happy and that they rate workplace relationships highly. Engineers generally have little faith in the government, the South African court system and the South African education system. This study is the first of its kind conducted in South Africa and makes a valuable contribution in understanding the happiness of engineers.
- Full Text:
- Date Issued: 2018
Happiness levels amongst South African Veterinarians
- Authors: Venter,Cordene
- Date: 2018
- Subjects: Happiness , Job satisfaction , Veterinarians -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/45745 , vital:38960
- Description: Happiness is a new field of study in various healthcare fields. Researchers indicated that although there are numerous studies investigating mental well-being amongst veterinarians, scientific research into happiness in veterinary medicine has not begun and that happiness levels of veterinarians are unknown. This treatise is the first known study examining the happiness levels of South African veterinarians and the implications that increased happiness levels can have for organisations who employ veterinarians. An in-depth literature review was conducted and the two main constructs of happiness – eudaimonia and hedonism were examined. Additionally, the three theories of happiness, namely set-point theory, social comparison theory and the affect theory were explored and the importance of happiness in the workplace was established. The literature further laid the foundation for the conceptual model that proposed influence in the workplace, social relationships, satisfaction with work-life balance, purpose, optimism, work satisfaction, work stress and leisure lead to happiness of South African veterinarians. The study concludes with managerial recommendations that veterinary practice owners can implement to increase the happiness levels of their veterinarians so that they can have social, financial and personal gain. encourage their employees to pursue leisure activities. Life coaches or industrial psychologists can be used to bridge the generational gap between veterinarians and to minimise interpersonal conflict. Moreover, managers need to have conversations with their employees to understand their needs and to help them achieve their professional goals.
- Full Text:
- Date Issued: 2018
- Authors: Venter,Cordene
- Date: 2018
- Subjects: Happiness , Job satisfaction , Veterinarians -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/45745 , vital:38960
- Description: Happiness is a new field of study in various healthcare fields. Researchers indicated that although there are numerous studies investigating mental well-being amongst veterinarians, scientific research into happiness in veterinary medicine has not begun and that happiness levels of veterinarians are unknown. This treatise is the first known study examining the happiness levels of South African veterinarians and the implications that increased happiness levels can have for organisations who employ veterinarians. An in-depth literature review was conducted and the two main constructs of happiness – eudaimonia and hedonism were examined. Additionally, the three theories of happiness, namely set-point theory, social comparison theory and the affect theory were explored and the importance of happiness in the workplace was established. The literature further laid the foundation for the conceptual model that proposed influence in the workplace, social relationships, satisfaction with work-life balance, purpose, optimism, work satisfaction, work stress and leisure lead to happiness of South African veterinarians. The study concludes with managerial recommendations that veterinary practice owners can implement to increase the happiness levels of their veterinarians so that they can have social, financial and personal gain. encourage their employees to pursue leisure activities. Life coaches or industrial psychologists can be used to bridge the generational gap between veterinarians and to minimise interpersonal conflict. Moreover, managers need to have conversations with their employees to understand their needs and to help them achieve their professional goals.
- Full Text:
- Date Issued: 2018
Happiness levels in South Africa
- Authors: Georgiou, Michael
- Date: 2018
- Subjects: Happiness -- South Africa , Well-being Social capital (Sociology)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30161 , vital:30849
- Description: One of the fundamental aspects of human life is the attempt to achieve happiness. Traditionally, happiness has been expressed within two specific spheres of understanding, these being the hedonic view and the eudemonic view. The former is the pursuit of wellbeing through pleasure, enjoyment and comfort, whereas the latter focuses on the pursuit of personal development, developing the best in oneself and keeping in line with one’s highest held principles. Such examples may include acting to the best of one’s abilities, expressing kindness, gratitude and the fulfilment of one’s potential. The philosophical tradition has now been incorporated into contemporary psychology for the development of the science of wellbeing. Recently, the term Happiness or what was commonly referred to as subjective well-being, has surged into the spotlight of positive psychology researchers worldwide, as it has shown to influence individuals and thereby organisations and society as well. There is evidence that indicates that an increase or decrease in individual happiness can have a positive influence on the lives of individuals, the way society operates and how economic structures perform. Many countries therefore are beginning to look at the measurement of happiness in an attempt to capitalise on the advantages this brings to their societies, economic activity and performance, and the improvement in the quality of the lives of its citizens. These countries are attempting to include the elements required to increase subjective well-being within the economic policies of the countries. This study aims at evaluating the Happiness Levels of South Africans and also aims at providing a basis for the current levels of happiness in the country, identify challenges that need to be addressed, and to provide a platform for further research where required. The primary data was collected through an online questionnaire, utilising the QuestionPro system supplied by the University. There were 840 valid respondents who completed the questionnaire in full. The questionnaire was developed utilising the happiness literature and previous questionnaires that have been developed in similar studies. A proposed conceptual model was developed and then tested utilising exploratory factor analysis, confirmatory factor analysis and structural equation modelling. A new model was iv developed which can be used to determine the happiness levels of South Africans. The study concluded with recommendations that governments, leaders, organisations and individuals in society can implement to increase the overall happiness of South Africans and to move the country forward in a positive and meaningful way so that we can all enjoy higher levels of happiness, prosperity and social capital. The results of this study further indicate that South Africans are generally happy and that optimism, workplace networks and work-life balance are important to their happiness. South African citizens generally have little faith in the government, the South African court system, the police services and the South African education system.
- Full Text:
- Date Issued: 2018
- Authors: Georgiou, Michael
- Date: 2018
- Subjects: Happiness -- South Africa , Well-being Social capital (Sociology)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30161 , vital:30849
- Description: One of the fundamental aspects of human life is the attempt to achieve happiness. Traditionally, happiness has been expressed within two specific spheres of understanding, these being the hedonic view and the eudemonic view. The former is the pursuit of wellbeing through pleasure, enjoyment and comfort, whereas the latter focuses on the pursuit of personal development, developing the best in oneself and keeping in line with one’s highest held principles. Such examples may include acting to the best of one’s abilities, expressing kindness, gratitude and the fulfilment of one’s potential. The philosophical tradition has now been incorporated into contemporary psychology for the development of the science of wellbeing. Recently, the term Happiness or what was commonly referred to as subjective well-being, has surged into the spotlight of positive psychology researchers worldwide, as it has shown to influence individuals and thereby organisations and society as well. There is evidence that indicates that an increase or decrease in individual happiness can have a positive influence on the lives of individuals, the way society operates and how economic structures perform. Many countries therefore are beginning to look at the measurement of happiness in an attempt to capitalise on the advantages this brings to their societies, economic activity and performance, and the improvement in the quality of the lives of its citizens. These countries are attempting to include the elements required to increase subjective well-being within the economic policies of the countries. This study aims at evaluating the Happiness Levels of South Africans and also aims at providing a basis for the current levels of happiness in the country, identify challenges that need to be addressed, and to provide a platform for further research where required. The primary data was collected through an online questionnaire, utilising the QuestionPro system supplied by the University. There were 840 valid respondents who completed the questionnaire in full. The questionnaire was developed utilising the happiness literature and previous questionnaires that have been developed in similar studies. A proposed conceptual model was developed and then tested utilising exploratory factor analysis, confirmatory factor analysis and structural equation modelling. A new model was iv developed which can be used to determine the happiness levels of South Africans. The study concluded with recommendations that governments, leaders, organisations and individuals in society can implement to increase the overall happiness of South Africans and to move the country forward in a positive and meaningful way so that we can all enjoy higher levels of happiness, prosperity and social capital. The results of this study further indicate that South Africans are generally happy and that optimism, workplace networks and work-life balance are important to their happiness. South African citizens generally have little faith in the government, the South African court system, the police services and the South African education system.
- Full Text:
- Date Issued: 2018
Historical analysis of leadership styles of headmasters at Kingswood College from 1993 to 2017
- Authors: Howden, Ryan Bradley
- Date: 2018
- Subjects: Educational leadership -- South Africa -- Makhanda -- Case studies , Kingswood College -- History , Educational change -- South Africa -- Makhanda , School principals-- South Africa -- Makhanda , Transformational leadership -- South Africa -- Makhanda , Private schools -- Business management , Full Range Leadership
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/62133 , vital:28131
- Description: A significant interest in school educational leadership has developed over the past two decades, whereby effective leadership is required in a continually changing educational environment. This study is a historical analysis of leadership styles of headmasters at Kingswood College in Grahamstown (Eastern Cape, South Africa) from 1993 to 2017. The aim is to identify leadership style(s) of headmasters using the Full Range Leadership (FRL) model as a guiding framework; to describe and interpret these style(s) in relation to the headmaster’s tenure; and to compare the headmasters’ leadership styles, noting key similarities and differences. The research method consists of interviews and a historical archival analysis. The researcher’s expectation is that headmasters will elicit a transformational leadership approach. Key findings were somewhat consistent with this hypothesis, as headmasters exhibit a general trend towards transformational leadership; although each headmaster identifies with a unique facet of transformational leadership, together with relevant supporting leadership style(s) that emerged from the data. Upon comparing headmasters, their primary leadership styles were as follows: Wilkinson identified with transactional, transformational and servant leadership; Hawke showed evidence of a transformational servant leader; Arguile elicited transformational and principle-based leadership; and Trafford depicted transformational and participative leadership. The researcher found that multiple factors in an ever-changing educational environment promoted the need for transformational leadership. The relationship between business management and educational leadership emerges as a key reflection, thus further research is required in this regard.
- Full Text:
- Date Issued: 2018
- Authors: Howden, Ryan Bradley
- Date: 2018
- Subjects: Educational leadership -- South Africa -- Makhanda -- Case studies , Kingswood College -- History , Educational change -- South Africa -- Makhanda , School principals-- South Africa -- Makhanda , Transformational leadership -- South Africa -- Makhanda , Private schools -- Business management , Full Range Leadership
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/62133 , vital:28131
- Description: A significant interest in school educational leadership has developed over the past two decades, whereby effective leadership is required in a continually changing educational environment. This study is a historical analysis of leadership styles of headmasters at Kingswood College in Grahamstown (Eastern Cape, South Africa) from 1993 to 2017. The aim is to identify leadership style(s) of headmasters using the Full Range Leadership (FRL) model as a guiding framework; to describe and interpret these style(s) in relation to the headmaster’s tenure; and to compare the headmasters’ leadership styles, noting key similarities and differences. The research method consists of interviews and a historical archival analysis. The researcher’s expectation is that headmasters will elicit a transformational leadership approach. Key findings were somewhat consistent with this hypothesis, as headmasters exhibit a general trend towards transformational leadership; although each headmaster identifies with a unique facet of transformational leadership, together with relevant supporting leadership style(s) that emerged from the data. Upon comparing headmasters, their primary leadership styles were as follows: Wilkinson identified with transactional, transformational and servant leadership; Hawke showed evidence of a transformational servant leader; Arguile elicited transformational and principle-based leadership; and Trafford depicted transformational and participative leadership. The researcher found that multiple factors in an ever-changing educational environment promoted the need for transformational leadership. The relationship between business management and educational leadership emerges as a key reflection, thus further research is required in this regard.
- Full Text:
- Date Issued: 2018
Housing price volatility: exploring metropolitan property markets in South Africa
- Authors: Zwane, Reuben Mabutho
- Date: 2018
- Subjects: Housing -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21560 , vital:29554
- Description: This study analyses the housing price volatility in metropolitan areas in South Africa, particularly Port Elizabeth and East London residential housing markets. This study uses secondary statistical data, obtained from secondary sources. The study uses quarterly time series data for the period 1981:1 to 2015:3 giving 139 observations. The data will be collected from different sources. The main sources of data are real estate agencies (Trafalgar, Harcourts and Property24), the South African Department of Trade and Industry (dti) and supplemented by the South African Reserve Bank (SARB) and Statistics South Africa (Stats SA). The study shall use the ordinary least squares (OLS) method to estimate its results. Ordinarily, this is a generalised linear modelling technique that may be used to model a single response variable which has been recorded on at least an interval scale. This method requires that the underlying stochastic processes of the variables are stationary. That is, explanatory variables should exhibit constant means and variances over time. If the stochastic processes are not stationary, OLS produces unreliably significant coefficients. Results showed that household savings, household income and total growth in household buildings (TGH) are statistically significant in explaining changes in house prices. Jointly, all the explanatory variables can account for almost 52% of the changes in the dependent variable. The Durbin Watson statistic showed that there is no autocorrelation in the model. This shows that the model is good. Results from the regression show that there is a negative relationship between house prices and household savings. A one-unit increase in household savings leads to a 0.407 decrease in house prices. This relationship makes economic sense because when households save, there is less income available to buy houses. When there is less income available to buy houses, it would mean there is less demand for houses.
- Full Text:
- Date Issued: 2018
- Authors: Zwane, Reuben Mabutho
- Date: 2018
- Subjects: Housing -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21560 , vital:29554
- Description: This study analyses the housing price volatility in metropolitan areas in South Africa, particularly Port Elizabeth and East London residential housing markets. This study uses secondary statistical data, obtained from secondary sources. The study uses quarterly time series data for the period 1981:1 to 2015:3 giving 139 observations. The data will be collected from different sources. The main sources of data are real estate agencies (Trafalgar, Harcourts and Property24), the South African Department of Trade and Industry (dti) and supplemented by the South African Reserve Bank (SARB) and Statistics South Africa (Stats SA). The study shall use the ordinary least squares (OLS) method to estimate its results. Ordinarily, this is a generalised linear modelling technique that may be used to model a single response variable which has been recorded on at least an interval scale. This method requires that the underlying stochastic processes of the variables are stationary. That is, explanatory variables should exhibit constant means and variances over time. If the stochastic processes are not stationary, OLS produces unreliably significant coefficients. Results showed that household savings, household income and total growth in household buildings (TGH) are statistically significant in explaining changes in house prices. Jointly, all the explanatory variables can account for almost 52% of the changes in the dependent variable. The Durbin Watson statistic showed that there is no autocorrelation in the model. This shows that the model is good. Results from the regression show that there is a negative relationship between house prices and household savings. A one-unit increase in household savings leads to a 0.407 decrease in house prices. This relationship makes economic sense because when households save, there is less income available to buy houses. When there is less income available to buy houses, it would mean there is less demand for houses.
- Full Text:
- Date Issued: 2018
How the roles of CEO's differ in response to different circumstances and in the context of succession: Anglo American-a case study
- Authors: Ball, Leslie
- Date: 2018
- Subjects: Organizational change , Strategic planning , Executive succession , Anglo American Corporation of South Africa, ltd.
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/60799 , vital:27832
- Description: A review of the literature revealed that firms are inherently influenced by leadership in the upper echelons of the organization. The seminal paper of Hambrick and Mason (1984) has sparked much interest in the realm of organizational leadership. Studies involving organizational leadership have concentrated on leadership styles, the manner in which leadership takes place, leadership succession and organizational performance in an attempt to understand the dynamics of the senior leadership of organizations. Research has also explored how changes in the top management of firms has impacted its performance. This research has primarily been concerned with how a firm is impacted, once succession takes place, and has focused on financial performance, change in strategy and stockholder reaction (Shen & Cannella, 2002; Barron, Chulkov & Waddell, 2011; Friedman & Singh, 1989). Although their predisposition will largely influence the manner in which the incoming CEO acts, the literature has largely neglected the role the incoming CEO must fulfil, and how he/she steers the company, once appointed. In response, the following aim was developed to address this gap: To describe how the roles of two CEO's of the same company differed, during different time periods. The CEO assumes various strategic leadership roles, which they carry out in the context of their new environment once succession has taken place. From the literature, six strategic leadership roles were identified, which formed the foundation of this study. These were strategy formulation, strategy implementation, developing organizational culture, emphasizing ethical practices, managing the firm's resource portfolio and establishing balanced controls. The study set out to comparatively analyze two CEO's of the same firm during different periods. Both CEO's were investigated from the perspective of strategic leadership roles, allowing a comparison of their behaviour. The study analyses and describes these roles, and how they differed between the CEO's, in reaction to differing situational factors and in the context of succession. The study employed a deductive qualitative case study research design. This allowed the researcher to examine the complex phenomenon which have previously been studied at a more superficial level using quantitative methods (Baxter & Jack, 2008; Parrino, 1997; Jooste & Fourie, 2009). A qualitative methodological approach allowed the researcher to examine the topic through a lens which takes into account human variables and processes (Baxter & Jack, 2008). Data was sampled using purposive and convenience sampling while applying the critical incident technique. Data was collected through information sources such as news articles, press releases, annual reports, online interviews, news websites and other documents. Thematical analysis was used during the analysis phase of the study and allowed for patterns and links to be drawn between the collected data. The succession from one CEO to the next served as the comparative element of the study, which allowed for a contrasting of how both CEO's carried out their strategic leadership roles by adapting to their environment, and how they guided the strategic trajectory of the company. The study also took into account what both CEO's were confronted with at the start of their tenure and how this influenced how they carried out their leadership roles. It was found that Cynthia Carroll exercised her roles in a manner which addressed ethical and stakeholder engagement issues within the business. This was translated directly into how she guided the trajectory of the company. Upon appointment, Mark Cutifani exercised his roles in a manner which addressed the organizational performance and financial well-being of the company. This translated directly into how he shaped Anglo's trajectory in an attempt to better its financial performance. Given how they exercised their strategic roles in the company, each CEO influenced Anglo American's direction in a different way, which in turn, influenced the performance of the organization. It was shown that Cynthia Carroll improved the stakeholder engagement, communication and safety within the company, demonstrating behaviour that emphasized the importance of the ethics of the company. When the business had been carrying out its ethical practices effectively, but underperforming financially, Cutifani demonstrated the roles which would be geared toward resurrecting the organizational performance of the organization. Recommendations are made for further research including applying the same research method to investigate how these roles are carried out in companies which operate in a broad spectrum of industries.
- Full Text:
- Date Issued: 2018
- Authors: Ball, Leslie
- Date: 2018
- Subjects: Organizational change , Strategic planning , Executive succession , Anglo American Corporation of South Africa, ltd.
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/60799 , vital:27832
- Description: A review of the literature revealed that firms are inherently influenced by leadership in the upper echelons of the organization. The seminal paper of Hambrick and Mason (1984) has sparked much interest in the realm of organizational leadership. Studies involving organizational leadership have concentrated on leadership styles, the manner in which leadership takes place, leadership succession and organizational performance in an attempt to understand the dynamics of the senior leadership of organizations. Research has also explored how changes in the top management of firms has impacted its performance. This research has primarily been concerned with how a firm is impacted, once succession takes place, and has focused on financial performance, change in strategy and stockholder reaction (Shen & Cannella, 2002; Barron, Chulkov & Waddell, 2011; Friedman & Singh, 1989). Although their predisposition will largely influence the manner in which the incoming CEO acts, the literature has largely neglected the role the incoming CEO must fulfil, and how he/she steers the company, once appointed. In response, the following aim was developed to address this gap: To describe how the roles of two CEO's of the same company differed, during different time periods. The CEO assumes various strategic leadership roles, which they carry out in the context of their new environment once succession has taken place. From the literature, six strategic leadership roles were identified, which formed the foundation of this study. These were strategy formulation, strategy implementation, developing organizational culture, emphasizing ethical practices, managing the firm's resource portfolio and establishing balanced controls. The study set out to comparatively analyze two CEO's of the same firm during different periods. Both CEO's were investigated from the perspective of strategic leadership roles, allowing a comparison of their behaviour. The study analyses and describes these roles, and how they differed between the CEO's, in reaction to differing situational factors and in the context of succession. The study employed a deductive qualitative case study research design. This allowed the researcher to examine the complex phenomenon which have previously been studied at a more superficial level using quantitative methods (Baxter & Jack, 2008; Parrino, 1997; Jooste & Fourie, 2009). A qualitative methodological approach allowed the researcher to examine the topic through a lens which takes into account human variables and processes (Baxter & Jack, 2008). Data was sampled using purposive and convenience sampling while applying the critical incident technique. Data was collected through information sources such as news articles, press releases, annual reports, online interviews, news websites and other documents. Thematical analysis was used during the analysis phase of the study and allowed for patterns and links to be drawn between the collected data. The succession from one CEO to the next served as the comparative element of the study, which allowed for a contrasting of how both CEO's carried out their strategic leadership roles by adapting to their environment, and how they guided the strategic trajectory of the company. The study also took into account what both CEO's were confronted with at the start of their tenure and how this influenced how they carried out their leadership roles. It was found that Cynthia Carroll exercised her roles in a manner which addressed ethical and stakeholder engagement issues within the business. This was translated directly into how she guided the trajectory of the company. Upon appointment, Mark Cutifani exercised his roles in a manner which addressed the organizational performance and financial well-being of the company. This translated directly into how he shaped Anglo's trajectory in an attempt to better its financial performance. Given how they exercised their strategic roles in the company, each CEO influenced Anglo American's direction in a different way, which in turn, influenced the performance of the organization. It was shown that Cynthia Carroll improved the stakeholder engagement, communication and safety within the company, demonstrating behaviour that emphasized the importance of the ethics of the company. When the business had been carrying out its ethical practices effectively, but underperforming financially, Cutifani demonstrated the roles which would be geared toward resurrecting the organizational performance of the organization. Recommendations are made for further research including applying the same research method to investigate how these roles are carried out in companies which operate in a broad spectrum of industries.
- Full Text:
- Date Issued: 2018
Improving leadership development in the Eastern Cape Treasury: a succession planning and leadership development study
- Authors: Zuzile, Zikhona Siviwe
- Date: 2018
- Subjects: Development leadership -- South Africa -- Eastern Cape Executive succession -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19575 , vital:28895
- Description: Leadership development is very important in business and much is often said about ‘growing’ leaders in business organisations. Leadership development cannot be achieved in one training course or programme, but should rather be an everyday practice of existing leaders. Leader development concentrates on individual leader development, enrichment or attainment of within-person competence while leadership development concentrates on relational development. This paper addresses and outlines how an all-inclusive method to leadership development and succession planning is needed for the employees of the Eastern Cape Treasury. It also looks at the willingness of the existing leadership in government to coach and mentor the youth of today to take on a leadership role when the current leaders exit the market. The head office in Bhisho for the Eastern Cape Treasury has 390 employees and in total, when combined with district offices around the Eastern Cape, there are 454. The questionnaire was sent out to 80 employees and 55 of those were filled and returned to the researcher. The targeted employees were those in the following positions: Administrative Officer, Assistant Director, Deputy Director, Director and Chief Director. The empirical results though showed that Autocratic Leadership and Satisfaction with Compensation Package had no correlation with Leadership development, whereas Organisational Culture, Senior Management Support and Participative Leadership Style showed positive correlation with Leadership development success. Implementing the recommendations might help with improving leadership development in the Provincial Treasury.
- Full Text:
- Date Issued: 2018
- Authors: Zuzile, Zikhona Siviwe
- Date: 2018
- Subjects: Development leadership -- South Africa -- Eastern Cape Executive succession -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19575 , vital:28895
- Description: Leadership development is very important in business and much is often said about ‘growing’ leaders in business organisations. Leadership development cannot be achieved in one training course or programme, but should rather be an everyday practice of existing leaders. Leader development concentrates on individual leader development, enrichment or attainment of within-person competence while leadership development concentrates on relational development. This paper addresses and outlines how an all-inclusive method to leadership development and succession planning is needed for the employees of the Eastern Cape Treasury. It also looks at the willingness of the existing leadership in government to coach and mentor the youth of today to take on a leadership role when the current leaders exit the market. The head office in Bhisho for the Eastern Cape Treasury has 390 employees and in total, when combined with district offices around the Eastern Cape, there are 454. The questionnaire was sent out to 80 employees and 55 of those were filled and returned to the researcher. The targeted employees were those in the following positions: Administrative Officer, Assistant Director, Deputy Director, Director and Chief Director. The empirical results though showed that Autocratic Leadership and Satisfaction with Compensation Package had no correlation with Leadership development, whereas Organisational Culture, Senior Management Support and Participative Leadership Style showed positive correlation with Leadership development success. Implementing the recommendations might help with improving leadership development in the Provincial Treasury.
- Full Text:
- Date Issued: 2018
Improving tax compliance of small businesses through effective communication
- Authors: Nontshinga, Chuma Zintle
- Date: 2018
- Subjects: Small business -- Taxation , Taxpayer compliance -- Communication Taxation Communication in law
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22902 , vital:30127
- Description: The small business sector is growing rapidly worldwide. It has been noted that the small business sector plays a vital role in the social as well as the economic development of the country. However this has brought about some challenges with regards to tax compliance. Within the Eastern Cape there is a vast difference in customer base, with some taxpayers being illiterate the non-compliance challenge becomes rather a critical focus. The limited tax knowledge within the small business sector as well as the complex tax language has contributed to small businesses being tax non-compliant. It is for this reason that this study became apparent. The primary objective of this study is to identify the variables to improve tax compliance for the small business segment by investigating the determinants of effective communication. More specifically this study will investigate the influence of communication channels, communication frequency, Information Technology Communication and tax education on tax compliance. To achieve the primary objective of this study, secondary and primary research was undertaken. The positivistic research methodology was adopted as relationships were tested as well as it emphasised the quantification of the data collected and analysed. Four determinants of effective communication (Communication Channels, Communication Frequency, Information Technology Communication and Tax Education) served as the independent variables, while Perceived Success of Tax Compliance served as the dependent variable. The majority of respondents were females with a 61% representation and males represented 39% of the responds. Most respondents were between the ages of 36 and 45 years, the age group profile depicts the diversity of the maturity levels within the respondents. From the descriptive statistics it was observed that the majority of the respondents agreed that their businesses were tax compliant. For the independent variables, the reported average mean values ranged from 3.03 to 3.97 with the highest mean value being reported for the variable of Tax Education and the lowest score reported for Communication Frequency. In accordance with the literature review and the findings from the empirical data obtained and analysed in this study, it can be concluded that tax compliance is a function of many variables. The study has revealed that the determinants of effective communication that were identified as independent variables have an impact on the perceived success of tax compliance. In other words, an increase in the independent variable will lead to an increase in the level of tax compliance.
- Full Text:
- Date Issued: 2018
- Authors: Nontshinga, Chuma Zintle
- Date: 2018
- Subjects: Small business -- Taxation , Taxpayer compliance -- Communication Taxation Communication in law
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22902 , vital:30127
- Description: The small business sector is growing rapidly worldwide. It has been noted that the small business sector plays a vital role in the social as well as the economic development of the country. However this has brought about some challenges with regards to tax compliance. Within the Eastern Cape there is a vast difference in customer base, with some taxpayers being illiterate the non-compliance challenge becomes rather a critical focus. The limited tax knowledge within the small business sector as well as the complex tax language has contributed to small businesses being tax non-compliant. It is for this reason that this study became apparent. The primary objective of this study is to identify the variables to improve tax compliance for the small business segment by investigating the determinants of effective communication. More specifically this study will investigate the influence of communication channels, communication frequency, Information Technology Communication and tax education on tax compliance. To achieve the primary objective of this study, secondary and primary research was undertaken. The positivistic research methodology was adopted as relationships were tested as well as it emphasised the quantification of the data collected and analysed. Four determinants of effective communication (Communication Channels, Communication Frequency, Information Technology Communication and Tax Education) served as the independent variables, while Perceived Success of Tax Compliance served as the dependent variable. The majority of respondents were females with a 61% representation and males represented 39% of the responds. Most respondents were between the ages of 36 and 45 years, the age group profile depicts the diversity of the maturity levels within the respondents. From the descriptive statistics it was observed that the majority of the respondents agreed that their businesses were tax compliant. For the independent variables, the reported average mean values ranged from 3.03 to 3.97 with the highest mean value being reported for the variable of Tax Education and the lowest score reported for Communication Frequency. In accordance with the literature review and the findings from the empirical data obtained and analysed in this study, it can be concluded that tax compliance is a function of many variables. The study has revealed that the determinants of effective communication that were identified as independent variables have an impact on the perceived success of tax compliance. In other words, an increase in the independent variable will lead to an increase in the level of tax compliance.
- Full Text:
- Date Issued: 2018
Improving the implementation and sustainability of corporate performance management at Amatola Water Board
- Authors: Ntungwana, Sabelo
- Date: 2018
- Subjects: Organizational effectiveness , Organizational effectiveness -- Measurement Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33736 , vital:33012
- Description: In the last century, researchers have studied how performance management systems could be applied effectively to achieve both financial and non-financial performance. This approach was a direct response to the need for strategic measurement systems to measure the performance of the organisation. As a results, various approaches were developed. And Amatola Water Board opted to adopt the Balanced Scorecard as its strategic measurement system. It contains outcome measures and the performance drivers of outcomes, linked together in connectedness relationships, and thus aims to be a proactive control system. Furthermore, the balanced scorecard is developed for use not only as a strategic measurement system but also as a strategic control system. Its purpose enables the departmental and personal goals to be aligned to the organisational strategy. The purpose of this research study was to first examine the extent to which there is a connectedness relationship between strategic performance and business performance. Secondly, the research study examined the extent to which the strategy is understood by all in the organisation. Thirdly, the study also examined the extent to which the performance management system is consistently applied. Finally, the study examined the extent to which performance is recognised and rewarded. Lastly, the research study discusses the empirical results and suggests some improvements to the performance measurement and management system. The researcher chose a quantitative approach to conduct the study. The quantitative approach was influenced by the positivistic research paradigm. A simple random sampling technique was used due to its probability that each unit in the population has an equal chance of being included in the sample. And a questionnaire was used as a data collection instrument. The instrument was anchored to a five (5) point Likert scale the Likert scale required the respondents to indicate their level of agreement with the statement. The statements ranged from strongly disagree to strongly agree. And the data collection instrument consisted of Thirty Five (35) questions. Regarding the pilot study, it was however not conducted for this research. The researcher acknowledged that a pilot study helps the researcher to determine how the questions are interpreted and understood by the respondents, but also indicated that it is only due to limited resources that the researcher omitted to conduct a pilot study. One Hundred and Thirty (130) questionnaires were distributed and one hundred and twenty seven (127) were returned achieving a response rate of ninety six (96) percent. And both Statistical® and SPSS® programmes were utilised for extraction of data for recognised reliability and validity. The research study revealed that Amatola Water has a performance measurement and management policy and it is being implemented. However, the study also revealed that communication and involvement is limited to management and lower level employees are not involved in the process from the beginning. The study showed evidence of lack of training for line management on how to properly execute and administer the performance measurement and management system effectively and successfully. And the analysis indicates lack of understanding of the contents of the shareholder’s compact and organisational strategy by lower level employees. Finally, the researcher made recommendations regarding the improvements in the implementation of the performance measurement and management system. And more recommendations are made regarding the participation of lower level employees in strategic direction and performance of the organization.
- Full Text:
- Date Issued: 2018
- Authors: Ntungwana, Sabelo
- Date: 2018
- Subjects: Organizational effectiveness , Organizational effectiveness -- Measurement Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33736 , vital:33012
- Description: In the last century, researchers have studied how performance management systems could be applied effectively to achieve both financial and non-financial performance. This approach was a direct response to the need for strategic measurement systems to measure the performance of the organisation. As a results, various approaches were developed. And Amatola Water Board opted to adopt the Balanced Scorecard as its strategic measurement system. It contains outcome measures and the performance drivers of outcomes, linked together in connectedness relationships, and thus aims to be a proactive control system. Furthermore, the balanced scorecard is developed for use not only as a strategic measurement system but also as a strategic control system. Its purpose enables the departmental and personal goals to be aligned to the organisational strategy. The purpose of this research study was to first examine the extent to which there is a connectedness relationship between strategic performance and business performance. Secondly, the research study examined the extent to which the strategy is understood by all in the organisation. Thirdly, the study also examined the extent to which the performance management system is consistently applied. Finally, the study examined the extent to which performance is recognised and rewarded. Lastly, the research study discusses the empirical results and suggests some improvements to the performance measurement and management system. The researcher chose a quantitative approach to conduct the study. The quantitative approach was influenced by the positivistic research paradigm. A simple random sampling technique was used due to its probability that each unit in the population has an equal chance of being included in the sample. And a questionnaire was used as a data collection instrument. The instrument was anchored to a five (5) point Likert scale the Likert scale required the respondents to indicate their level of agreement with the statement. The statements ranged from strongly disagree to strongly agree. And the data collection instrument consisted of Thirty Five (35) questions. Regarding the pilot study, it was however not conducted for this research. The researcher acknowledged that a pilot study helps the researcher to determine how the questions are interpreted and understood by the respondents, but also indicated that it is only due to limited resources that the researcher omitted to conduct a pilot study. One Hundred and Thirty (130) questionnaires were distributed and one hundred and twenty seven (127) were returned achieving a response rate of ninety six (96) percent. And both Statistical® and SPSS® programmes were utilised for extraction of data for recognised reliability and validity. The research study revealed that Amatola Water has a performance measurement and management policy and it is being implemented. However, the study also revealed that communication and involvement is limited to management and lower level employees are not involved in the process from the beginning. The study showed evidence of lack of training for line management on how to properly execute and administer the performance measurement and management system effectively and successfully. And the analysis indicates lack of understanding of the contents of the shareholder’s compact and organisational strategy by lower level employees. Finally, the researcher made recommendations regarding the improvements in the implementation of the performance measurement and management system. And more recommendations are made regarding the participation of lower level employees in strategic direction and performance of the organization.
- Full Text:
- Date Issued: 2018
Investigating the levels of management and leadership development among medical doctors
- Authors: Mdingi, Simphiwe Lukhanyo
- Date: 2018
- Subjects: Leadership -- South Africa -- Research
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22957 , vital:30154
- Description: Private medical practice, as a division of primary healthcare, involves profitable medical practices and businesses owned and run by qualified medical practitioners that provide a healthcare service to their community. It is thus inevitable that the function of management forms a vital part of the medical practitioner’s responsibilities and entails daily, weekly and monthly duties such as training and managing staff members, general administration, ordering medical supplies, liaising with patients, clients and suppliers, generating accurate invoices, paying bills, wages and salaries, handling debtors and creditors; as well as many other tasks aimed at ensuring that his/her medical practice runs smoothly and cost effectively while continuing to focus on growing its patient/client base and income generating capabilities. Therefore, competent and effective management and leadership skills are essential to the success of a private medical practice and healthcare department at large, that will be able to provide its community with a healthcare service marked by excellence; contributing not only to its community’s employment rate and economy, but also to the general well being of its members. The treatise has identified that, although the medical industry in South Africa has invested heavily in the academic, clinical and practical development and training of medical practitioners and healthcare personnel in the past, many gaps exist in adequately equipping medical practitioners and other healthcare professionals with leadership skills aimed at the successful management of their private practices, healthcare departments and hospitals at large. With a view to bridge these gaps, it has been the main purpose of this study to identify the primary and specific factors that contribute to the lack of leadership and management development among medical practitioners in private practice. The empirical study included data collected via the distribution of a self-administered online survey among 100 medical practitioners in private practice and in management positions in the Western Cape area. The findings generated by the survey indicate that the level of management and leadership development among medical doctors in private practice in western cape is low mainly due to the current academic curriculum for medical doctors, lack of relevant, contemporary information regarding effective management and leadership development training for medical practitioners, lack of clinical leadership development and training, lack of suitable, available leadership and management mentoring/coaching for medical practitioners, as well as the medical profession’s neglect of conveying and imprinting the importance of the need for medical practitioners’ to acquire and become equipped with these skills. In light of these findings, a framework for management and leadership skills development among medical practitioners was constructed for consideration by policy makers, accompanied by recommendations aimed at actioning improvements that will positively impact the healthcare industry at large.
- Full Text:
- Date Issued: 2018
- Authors: Mdingi, Simphiwe Lukhanyo
- Date: 2018
- Subjects: Leadership -- South Africa -- Research
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22957 , vital:30154
- Description: Private medical practice, as a division of primary healthcare, involves profitable medical practices and businesses owned and run by qualified medical practitioners that provide a healthcare service to their community. It is thus inevitable that the function of management forms a vital part of the medical practitioner’s responsibilities and entails daily, weekly and monthly duties such as training and managing staff members, general administration, ordering medical supplies, liaising with patients, clients and suppliers, generating accurate invoices, paying bills, wages and salaries, handling debtors and creditors; as well as many other tasks aimed at ensuring that his/her medical practice runs smoothly and cost effectively while continuing to focus on growing its patient/client base and income generating capabilities. Therefore, competent and effective management and leadership skills are essential to the success of a private medical practice and healthcare department at large, that will be able to provide its community with a healthcare service marked by excellence; contributing not only to its community’s employment rate and economy, but also to the general well being of its members. The treatise has identified that, although the medical industry in South Africa has invested heavily in the academic, clinical and practical development and training of medical practitioners and healthcare personnel in the past, many gaps exist in adequately equipping medical practitioners and other healthcare professionals with leadership skills aimed at the successful management of their private practices, healthcare departments and hospitals at large. With a view to bridge these gaps, it has been the main purpose of this study to identify the primary and specific factors that contribute to the lack of leadership and management development among medical practitioners in private practice. The empirical study included data collected via the distribution of a self-administered online survey among 100 medical practitioners in private practice and in management positions in the Western Cape area. The findings generated by the survey indicate that the level of management and leadership development among medical doctors in private practice in western cape is low mainly due to the current academic curriculum for medical doctors, lack of relevant, contemporary information regarding effective management and leadership development training for medical practitioners, lack of clinical leadership development and training, lack of suitable, available leadership and management mentoring/coaching for medical practitioners, as well as the medical profession’s neglect of conveying and imprinting the importance of the need for medical practitioners’ to acquire and become equipped with these skills. In light of these findings, a framework for management and leadership skills development among medical practitioners was constructed for consideration by policy makers, accompanied by recommendations aimed at actioning improvements that will positively impact the healthcare industry at large.
- Full Text:
- Date Issued: 2018
Is craft brewing a threat to the sales of mainstream brands in South Africa
- Authors: Martin, Carmen Estelle
- Date: 2018
- Subjects: Sales management -- South Africa , Brand name products -- South Africa Marketing -- South Africa -- Management Brewing -- Economic aspects Beer -- South Africa -- History
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22563 , vital:30006
- Description: The study aims to answer the question of whether craft brewing is a threat to the sales of mainstream brands in South Africa. This is done through a quantitative multiple case research study into craft breweries within South Africa. The justification of the research resides within the hype around the increase in craft breweries within South Africa. The theoretical framework of the thesis consists of history of beer, the elements of beer, the supply of raw materials to manufacture beer and the definition of craft beer. The comparison is done between the United States Craft beer market and the South African Beer market. The empirical part of the study is divided into six parts. It starts with an explanation of the method of the study, the questionnaire design as well as the data collection methods. Thereafter the topic is further justified, and validity, reliability, limitations and ethical issues will be considered. The results and analysis and findings section there are 212 craft brewers appearing on the Brewers Association membership list, the purposive sampling method meant that the questionnaires were sent out to 192 craft brewers across South Africa. Of the total of 192 questionnaires distributed, only 22 responded to the study, effectively granting us a usable response rate of 11.5%. Due to the closed niche of the alcohol market that craft brewing is competing in, as well as the low participation rate, it was concluded that within South Africa craft brewing though a contender does not impact mainstream brands.
- Full Text:
- Date Issued: 2018
- Authors: Martin, Carmen Estelle
- Date: 2018
- Subjects: Sales management -- South Africa , Brand name products -- South Africa Marketing -- South Africa -- Management Brewing -- Economic aspects Beer -- South Africa -- History
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22563 , vital:30006
- Description: The study aims to answer the question of whether craft brewing is a threat to the sales of mainstream brands in South Africa. This is done through a quantitative multiple case research study into craft breweries within South Africa. The justification of the research resides within the hype around the increase in craft breweries within South Africa. The theoretical framework of the thesis consists of history of beer, the elements of beer, the supply of raw materials to manufacture beer and the definition of craft beer. The comparison is done between the United States Craft beer market and the South African Beer market. The empirical part of the study is divided into six parts. It starts with an explanation of the method of the study, the questionnaire design as well as the data collection methods. Thereafter the topic is further justified, and validity, reliability, limitations and ethical issues will be considered. The results and analysis and findings section there are 212 craft brewers appearing on the Brewers Association membership list, the purposive sampling method meant that the questionnaires were sent out to 192 craft brewers across South Africa. Of the total of 192 questionnaires distributed, only 22 responded to the study, effectively granting us a usable response rate of 11.5%. Due to the closed niche of the alcohol market that craft brewing is competing in, as well as the low participation rate, it was concluded that within South Africa craft brewing though a contender does not impact mainstream brands.
- Full Text:
- Date Issued: 2018
Isolating the consumer determinants of choice when making a purchasing decision in a supplier company
- Authors: Williams, Rita Christine
- Date: 2018
- Subjects: Customer relations , Customer services -- Management Consumer satisfaction -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/36048 , vital:33885
- Description: The objective of this research was to establish the determinants of purchase choice by customers and to establish the modality of their decision-making process. The study was conducted at PerkinElmer a scientific equipment supplier company. PerkinElmer South Africa supplies equipment to industrial laboratories, academic laboratories and laboratories in government institutions. It has become clear to the researcher that understanding the customer and what their perceptions are is the key to business success. These insights would give the researcher the knowledge of important factors in the customer modality of purchase decisions. The literature review revealed that there are numerous factors that influences a customer buying decision namely: Customer relationships management, Unique selling proposition, the importance of salespeople, customer satisfaction levels, the brand name, Brand awareness, brand perception, brand loyalty, price, the service levels that the company provides after sale. The customer decision-making process and the various stages involved, an empirical study was conducted utilising in-depth interviews. The five main themes that were investigated through in-depth interviews were the following: Customer relationship management, brand, customer satisfaction levels, price, service. The factors were probed, analysed and compared and each customer’s preference was noted. The study employs a qualitative approach as this stance supports the researcher’s interest in the customer views and perceptions. A small sample was utilised from the scientific sector in the Eastern Cape and the Gauteng area. The empirical results indicated the importance of service support and if this is not in place it can mean the loss of future business. The customers in academia had the common view that the price is most important. The university policy forces the lowest priced equipment to be purchased. The respondents unanimously voiced their concerns regarding the expensiveness of PerkinElmer consumables.
- Full Text:
- Date Issued: 2018
- Authors: Williams, Rita Christine
- Date: 2018
- Subjects: Customer relations , Customer services -- Management Consumer satisfaction -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/36048 , vital:33885
- Description: The objective of this research was to establish the determinants of purchase choice by customers and to establish the modality of their decision-making process. The study was conducted at PerkinElmer a scientific equipment supplier company. PerkinElmer South Africa supplies equipment to industrial laboratories, academic laboratories and laboratories in government institutions. It has become clear to the researcher that understanding the customer and what their perceptions are is the key to business success. These insights would give the researcher the knowledge of important factors in the customer modality of purchase decisions. The literature review revealed that there are numerous factors that influences a customer buying decision namely: Customer relationships management, Unique selling proposition, the importance of salespeople, customer satisfaction levels, the brand name, Brand awareness, brand perception, brand loyalty, price, the service levels that the company provides after sale. The customer decision-making process and the various stages involved, an empirical study was conducted utilising in-depth interviews. The five main themes that were investigated through in-depth interviews were the following: Customer relationship management, brand, customer satisfaction levels, price, service. The factors were probed, analysed and compared and each customer’s preference was noted. The study employs a qualitative approach as this stance supports the researcher’s interest in the customer views and perceptions. A small sample was utilised from the scientific sector in the Eastern Cape and the Gauteng area. The empirical results indicated the importance of service support and if this is not in place it can mean the loss of future business. The customers in academia had the common view that the price is most important. The university policy forces the lowest priced equipment to be purchased. The respondents unanimously voiced their concerns regarding the expensiveness of PerkinElmer consumables.
- Full Text:
- Date Issued: 2018